Reception

Reviews of Hotel Crown Mönchengladbach

Hotel Crown Mönchengladbach
Aachener Str. 120, Moenchengladbach, NW

Reviews

8.4

Very good

Rating 10 - Excellent. 91 out of 273 reviews" "
Rating 8 - Good. 150 out of 273 reviews" "
Rating 6 - Okay. 23 out of 273 reviews" "
Rating 4 - Poor. 6 out of 273 reviews" "
Rating 2 - Terrible. 3 out of 273 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spacious. The front lobby had a pleasant interior, and the staff was very helpful. We had questions about returning our rented car and the lady who worked that evening helped us to find the necessary information. The location was convenient to walk around and to get to the old center of the town.
Stayed 5 nights in Nov 2023
Response from Tim on Dec 2, 2023
Dear guest,Thank you for your positive review of our house. We are delighted to read that you had a good stay with us. We hope you had a pleasant journey back home. Hope to welcome you again in Mönchengladbach!Kind regards,Tim LansinkFO ManagerSelect Hotel Crown Mönchengladbach

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tim on Nov 8, 2023
Sehr geehrte Gast,vielen Dank für Ihre positive Bewertung von unserem Haus!Gerne auf Wiedersehen in Mönchengladbach.Mit freundlichen GrüßenTim LansinkFO ManagerSelect Hotel Crown Mönchengladbach

10/10 Excellent

Sayeda

Cleanliness
Stayed 2 nights in Oct 2023
Response from Tim on Nov 8, 2023
Dear guest,Thank you for your amazing review of our house.We are delighted that you are very content with the cleanliness in our hotel. We hope to welcome you back soon in Mönchengladbach!Kind regards,Tim LansinkFO ManagerSelect Hotel Crown Mönchengladbach

10/10 Excellent

I

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tim on Sep 23, 2023
Dear guest,thank you very much for your positive feedback of our hotel. We hope you had safe travels home and are delighted to see you again in Mönchengladbach.Kind regards,Tim LansinkFO ManagerSelect Hotel Crown Mönchengladbach

6/10 Okay

I

Stayed 1 night in Jul 2023
Response from Tim on Aug 31, 2023
Sehr geehrter Gast,vielen lieben Dank das Sie sich Zeit genommen haben unser Haus zu bewerten. Wir bedauern dass Sie ein nicht so angenehmen Aufenthalt hatten.Gerne würden wir erfahren woran das lag.Ich hoffe wir können Ihnen somit das nächste Mal überzeugen. Mit freundlichen GrüßenTim LansinkFO ManagerSelect Hotel Crown Mönchengladbach

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was going to the Eurohockey...the hotel was walkable if you were fit..2 miles, otherwise the no7 bus went most of the way. I found a really nice pizza place 10 min walk and there was a supermarket under the hotel. Breakfast was good
Stayed 7 nights in Aug 2023
Response from Tim on Aug 26, 2023
Dear guest,thank you for your feedback! We are delighted you had a pleasant stay with us.Hope to see you again in Mönchengladbach!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not far from the Hauptbahnhof, comfortable, friendly and helpful front desk.
Stayed 2 nights in Mar 2023
Response from Tim on Mar 22, 2023
Dear Guest,thank you for your positive feedback. We are delighted that you enjoyed your stay with us. We hope to welcome you back again in Mönchengladbach. Kind regards,Tim LansinkFO ManagerSelect Hotel Crown Mönchengladbach

10/10 Excellent

Amie G.

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2022
Response from Tim on Jan 21, 2023
Dear Amie,Thank you for your valuation of our hotel services.We hope to welcome you back in Mönchengladbach!

8/10 Good

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit tired.
The hotel was comfortable but slightly shabby. The elevator was out of action and there was no bar service.
Stayed 1 night in Sep 2022
Response from Your team from Select Hotel Crown Mönchengladbach on Sep 14, 2022
Dear Rex,it is nice to read that you felt comfortable with us. Many Thanks! We apologize for the inconvenience. We are also looking forward to welcoming you as a guest again. Best regards,Your team from Select Hotel Crown Mönchengladbach

8/10 Good

Sean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Well located hotel
The hotel is well located, close to motorways and not far from the center of MG.
Stayed 1 night in Mar 2020
Response from Tim on Mar 19, 2020
Dear guest, Thank you very much for your Review of our Hotel. We hope you had safe travels home and you came back home safely. We are delighted to greet you again in Mönchengladbach! BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location friendly staff, free parking, shame no bar snacks on sunday night when restaurant is closed
Stayed 1 night in Jan 2020
Response from Raffaella Pavani, Front Office BW Hotel on Jan 29, 2020
Dear David, thank you for your feedback. We are delighted to read that your stay has been a pleasant one. Thank you for your constructive feedback. Due to you we can let you and other guest experience an even greater stay next time you will stay in our hotel. We hope you came home safely and we would like to welcome you back in Mönchengladbach!

8/10 Good

Raymond, Charlotte, NC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was excellent parking very difficult due to a neighboring supermarket and locals parking on hotel property.
Stayed 3 nights in Jan 2020
Response from Tim on Jan 23, 2020
Dear guest, thank you very much for your comment. We hope you had a safe trip home. We are delighted to welcome you in Mönchengladbach soon again! Until then we wish you a good time! BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the accessibility, friendliness of the staff. size of the room, quality of sound proofing. A very good night’s sleep.
Stayed 1 night in Jan 2020
Response from Raffaella Pavani, Front Office BW Crown Hotel on Jan 18, 2020
Dear guest, thank you for your feedback. We are delighted to read that your stay has been a pleasant stay. We hope you came home safely and we would like to welcome you back in Mönchengladbach!

10/10 Excellent

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from TL on Dec 17, 2019
Sehr geehrter Gast, vielen lieben Dank für ihre Bewertung. Wir hoffen Sie hatten ein guten Heimweg und wir wünschen Sie ein gute Weihnachtszeit zu. Gerne auf Wiedersehen im neuen Jahr in Mönchengladbach! BESTe Grüße Tim Lansink Front Office Manager Best Western Plus Crown Hotel

10/10 Excellent

Rian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Great stay with a lovely room in a handy location. Only negative was the lack of sockets near the bed.
Stayed 1 night in Nov 2019
Response from Raffaella Pavani. Front Office BW Plus Crown Hotel on Nov 22, 2019
Dear Mr. von Rian, thank you very much for your positive Feedback, it helps us to improve our service. We hope to see you soon in our Hotel in Mönchengladbach!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Coffee cups weren’t changed for fresh clean ones and no new coffee sachets provided
Stayed 2 nights in Nov 2019
Response from Tim on Nov 15, 2019
Dear guest, Thank you for you Feedback. We are delighted to read that you had a great stay. I hope you had a safe trip home. Hope to see you again in Mönchengladbach! BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monchengladbach Appreciation
Ideally located, great service, friendly employees, excellent breakfast, clean comfortable room....
Stayed 3 nights in Nov 2019
Response from Alisa Förster on Nov 13, 2019
Dear Guest, Thank you for your Feedback for our Hotel. We hope you had a safe trip home. We are delighted to welcome you again in Mönchengladbach! Front Office Best Western Plus Crown Hotel

8/10 Good

Jawid

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2019
Response from Tim on Nov 7, 2019
Dear Guest, Thank you for your Feedback for our Hotel. We hope you had a safe trip back home. See you in Mönchengladbach! BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for this 1980s built hotel - well maintained - free parking - secure if you want to use the underground garage. Very friendly and helpful staff. Excellent value for money
Stayed 4 nights in Oct 2019
Response from Athanasia Vogiatzoglou on Oct 15, 2019
Dear guest, thank you very much for your Feedback. We hope that you will visit us soon again. BEST wishes Athanasia Vogiatzoglou Best Western Plus Crown Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Tim on Oct 11, 2019
Sehr geehrter Gast, vielen Dank für ihre tolle Bewertung! Wir hoffen Sie haben gut Heim gefunden. Gerne auf Wiedersehen in Mönchengladbach! BESTe Grüße Tim Lansink Front Office Manager Best Western Plus Crown Hotel

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Tim on Sep 16, 2019
Sehr geehrter Gast, vielen Dank für ihre Bewertung. Wir hoffen Sie hatten ein guten Heimweg. Schöne Grüße aus Mönchengladbach Tim Lansink Front Office Manager Best Western Plus Crown Hotel

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing outstanding either way but staff very helpful
Stayed 1 night in Aug 2019
Response from Tim on Aug 5, 2019
Dear guest, thank you very much or your review. We hope you had a good journey and safe trip home. Until next time in Mönchengladbach. BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

8/10 Good

Jason, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, clean and quiet. no complaint except that the daily breakfast is the same every morning. but I guess this is also the same for everywhere in Germany hotels. do not have much choice in the hotel restaurant in case you decided to dine in. Have a walk out towards the back of hotel you will find some nice restaurants with good foods
Stayed 4 nights in May 2019
Response from Tim on May 15, 2019
Dear guest, thank you for your Feedback. We are delighted to hear you enjoyed your stay in our house. We hope to welcome you soon again in Mönchengladbach. BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Tim on May 12, 2019
Dear guest, thank you for your Feedback. We hope you had a good and safe trip home. We are delighted to welcome you again in Mönchengladbach! BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting
Great location, great staff and lovely hotel. Can’t fault it.
Stayed 3 nights in Apr 2019
Response from Athanasia Vogiatzoglou on Apr 30, 2019
Dear Guestl, thank you very much for your feedback. We are delated that you enjoyed your stay with us. Until next time in Mönchengladbach! Kind regards Athanasia Vogiatzoglou Front Office Best Western Plus Crown Hotel Mönchengladbach

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room size and comfy bed
Great sized room and comfy bed, well positioned for MG zentrum. Happy with our stay.
Stayed 1 night in Apr 2019
Response from Athanasia Vogiatzoglou on Apr 30, 2019
Dear Guest, thank you very much for your feedback. We are delated that you enjoyed your stay with us. Until next time in Mönchengladbach! Kind regards Athanasia Vogiatzoglou Front Office Best Western Plus Crown Hotel Mönchengladbach

10/10 Excellent

Bade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
- We were there for the weekend, it was a pleasant, peaceful stay. The restaurant service and the meals were great.
Stayed 2 nights in Apr 2019
Response from Tim on Apr 8, 2019
Dear Guest, thank you for your feedback! We are delighted that you enjoyed your stay with us! We hope to welcome you back soon in our hotel. Please let me know if we can do anything else for you. BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Very basic 80’s decor, with some of the furniture and equipment needing a little uplift, but for one night it did the job. Cheap & cheerful.
Stayed 1 night in Jan 2019
Response from Tim on Feb 3, 2019
Dear Mark, Thank you for your Feedback. We hope you enjoyed your stay despite of the decor. We are delighted to welcome you to our Hotel again soon. Please do not hesitate to contact me by any questions. BEST regards, Tim Lansink Front Office Manager Best Western Plus Crown Hotel

8/10 Good

Amit

Liked: Cleanliness, staff & service
Comfortable stay near city center
We arrived at the hotel very late in the night and our check-in experience was fairly smooth. My room was clean and comfortable. The location was easy to reach. The hotel restaurant had a decent spread of breakfast. I even had dinner on one of the nights and the food was good and reasonably priced.The furniture in the room was worn out and very old.The wifi in the rooms was not strong enough too.
Stayed 4 nights in Jan 2019
Response from Tim on Jan 31, 2019
Dear Amit! Thank you for your response. We are happy that you stayed with us and shared your experience with us. We try to make your stay as comfortable as we can. Please let us know if we can do anything for your next reservation. I hope to have informe you sufficiently. Please do not hesitate to contact us by further questions. BEST regards Tim Lansink Front Office Manager Best Western Plus Crown Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Tim on Jan 31, 2019
Danke für Ihre Bewertung! Wir freuen uns Sie bald wieder in unserem Haus begrüßen zu dürfen. Bei Fragen bitte wenden Sie sich an der Rezeption. Sie erreichen die Rezeption unter +49 2161 3060. Ich wünsche ein angenehmen Tag. BESTen Grüßen Tim Lansink Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and professional service, thoughtful and caring staff,
Stayed 3 nights in Nov 2018
Response from Tim on Jan 17, 2019
Thank you for your feedback! We are delighted to welcome you soon in our hotel again! BEST regards, Reception

8/10 Good

Chetan

Liked: Staff & service
Super hotel
Brittaney is super++++ Always smiling and happy. Commend her hard work!!
Stayed 4 nights in Nov 2018
Response from Tim on Jan 17, 2019
Dear Mr. Pankhania, Thank you for your feedback! We sure do commend Brittney's work. We are delighted to welcome you in our hotel next week again. BEST regards, Reception

8/10 Good

Chetan

Liked: Cleanliness, staff & service
best western long term stay
i have stayed in this hotel since September. generally its fine, the rooms need updating. the service is fantastic. I think the front desk Brittany does a brilliant job so commend her. shame about the prices! quite high and they don't match other travel website prices.
Stayed 1 night in Oct 2018
Response from Tim on Jan 17, 2019
Thank you for your feedback! Due to your comments we can improve our Services. We are delighted to welcome you soon in our hotel again. BEST regards, Reception

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice Stay
Nice Stay for a Business trip
Stayed 1 night in Sep 2018

8/10 Good

Pippa, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel.
Clean hotel, helpful staff! Road a bit noisy but the location is just right for our needs.
Stayed 3 nights in Aug 2018

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Nice stay
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western
Hotel very convenient for walking into town. Staff very helpful snd obliging. A real plus was the underground parking. 2 euros per day but worth it when the weather is hot and can get lift straight up to your room. Room was very clean and overlooked the park so nice and quiet. Not a huge room but adequate for our stay. Minibar so can keep your drinks cold.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel for a good price. Check-in and out was fast and free parking. There isn’t a lot of parking spaces but I didn’t have trouble getting a spot.

10/10 Excellent

Garrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very convenient with a super market beside the hotel

8/10 Good

craig, moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in good location
I have stayed at the BW Crown Plus a few times now and have never been disappointed. Check in is fast, the staff friendly and the rooms adequate.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very friendly and helpful staff, good location, not far to walk into town and bus stop right outside, free parking, overall a pleasant stay 😀
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpfully staff excellent breakfast great room and great parking we will come again!!!
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Out of city good breakfast a little noisy from streets and park. Overall good location and hotel.
Stayed 6 nights in May 2017

8/10 Good

kyle, jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from city
Away from city good breakfast. Need to get room away from street

8/10 Good

Bradley

Liked: Cleanliness, property conditions & facilities, room comfort
Dusseldorf area hotel
Very good hotel in a nice, quiet area. Lots of good restaurant choices close by within walking distance. Be careful at check out if you prepay your reservation though, as I was charged again by the hotel and am still trying to receive a credit. D

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

craig, moscow, russia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel
I stayed in this hotel previously (short business stays) and I applaud the Best Western consistency. The room is nothing spectacular, but allows for a good night sleep. The hotel is within walking distance of the major shopping and bar areas. I was not particularly impressed by the young lady at the Reception desk. I found her "cold". But that could be due to the fact that she did not speak English very well. In addition, upon check out she tried to charge me for the room (which I prepaid thru Expedia). After a fe minutes of discussion, she finally checked her computer system and realized that it had already been paid. No "apology" offered as if I had paid again, I am sure it would have been a real pain in the butt to get my money refunded after I returned home.
Response from Duygu Bostanci on Feb 19, 2017
Dear Mr. Fowler, I am really sorry that you felt that it was a cold behaviour. I was too busy to find the mistake. If you will give us a second chance, we promise that it will not happen again. Also thank you for your good feedback. Please be so kind and accept my apologize BEST Regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities