Ratings based on 279 Verified Reviews

2.5 out of 5
43% of guests recommend
2.8 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.3 Hotel condition
Expedia-Verified Reviews
3 out of 5
by A verified traveller

Posted 15-Jul-2019
I like that it is close to downtown so I could park at the hotel and walk into town but the neighborhood must be a little sketchy because you could not enter the front desk without ringing a doorbell. Most of the time the person answering did not seem to understand English so I did not ask for a towel in my room (I only had 2 wash cloths and a bathmat) and my tv remote needed new batteries. I would have liked having a top sheet also and not sleep directly under the comforter... good thing I always keep a beach towel and an extra blanket in my car. I have traveled "on the cheap" all over the world and this property is certainly not the worst that I have ever stayed at but could have some improvements. The deadbolt lock in room 111 could not be locked because it did not line up correctly which for a single woman traveling was a bit disconcerting. The bed was comfortable and I had hot water for a shower so I can't complain too much.
Comment from Hotel Management
15-Jul-2019 by Knights Inn, Hotel Management
I would like to apologize for any inconvenience you felt during your stay. I will make sure to report to maintenance and housekeeping improve the issues you have brought to our attention. As far as the lock on the door, the front desk person locks it when they are doing something in an area of the hotel where the can't see the front desk. There are a lot of children who travel who like to come to use the gumball machine and etc. We don't want any accidents, fingers smashed, etc. because kids will be kids... Again we apologize and hope u try us again in the future we are making changes daily so u will not be disappointed again.
2 out of 5
by A verified traveller

Posted 12-May-2019
Comment from Hotel Management
30-May-2019 by Knights Inn, Hotel Management
We thank you for staying with us and hope you stay again.
3 out of 5
by A verified traveller

Posted 6-May-2019
Good price near downtown. Property looks as though it is being updated/upgraded but still aged.
Comment from Hotel Management
30-May-2019 by Knights Inn, Hotel Management
We apologize for any inconvenience you felt in your stay. We hope you have a return visit with us to see the upgrades and changes we are making.
1 out of 5
by A verified traveller from detroit

Posted 5-May-2019
Felt very unsafe here. not clean and lots of creepy people. don’t go here if you’re a younger woman because the creeps just flock to you.
Comment from Hotel Management
9-May-2019 by General Manager, Hotel Management
We're terribly saddened to hear you didn't enjoy the clean, comfortable and convenient experience we're known to provide during your recent visit. Please accept our sincere apologies for any issue you experienced from other guests. Our team is always happy to assist should any concerns arise, as guest satisfaction is always our top goal. Given the opportunity, we would like to make it up to you during your next trip to the area, and we wish you all the best in your future travels.
2 out of 5
by A verified traveller

Posted 30-Mar-2019 on Orbitz
This properry needa some work done to it. It is a very old run down place i inow i will never be back here.
2 out of 5
by A verified traveller

Concert Weekend in Kazoo

Posted 5-Nov-2018 on Hotels
Dirty bathroom. Soiled towels from previous guest left hung over shower curtain rod. Bathroom sink and floor filthy. A half roll of toilet paper and no tissue. Fire alarm in room disconnected. Lobby personnel very nice.
2 out of 5
by A verified traveller

Posted 29-Oct-2018
This property isn’t all what it seems to be. I had to call the staff from the back room to check me into my room. My room was very clean and I didn’t have a problem with it. When I begin to leave this property , I had to call them from the back to take my key card.
Comment from Hotel Management
2-Jul-2019 by Guest Relations, Hotel Management
We're terribly saddened to hear that you didn't enjoy your recent stay. Guest satisfaction is always our primary goal, and we strive to continually improve upon our guests' experience. Our friendly staff would love to hear from you directly about any concerns you had during your recent visit, as we consider all guest feedback when looking at areas for development. It would be a delight to change your perceptions, and we hope to hear from you soon.
1 out of 5
by A verified traveller from Florida

Posted 27-Oct-2018 on Orbitz
This is the part where I would normally say it was ok for the money, but I can’t say that. It is really a dump. A lot of the reviews speak to the transients around the outside areas, and that’s all true, but I was unbothered by that. The outside of the hotel is pretty unkept, but again I wasn’t too concerned with that. The rooms are truely dreadful. There is a lot of maintenance and housekeeping issues. Poorly repaired holes, paint and plaster coming off the walls, tile in shower in bad condition with many amateur repairs and dirty excessive caulk smeared in the corners. The TV wouldn’t come on. The sheets had not been changed and had pubic hair and other debris. The air conditioner came on but only went between 84 and 83 degrees and had missing buttons. Most of the lamps or light fixtures were missing the bulbs completely.
2 out of 5
by A verified traveller

Dirty smelling room

Posted 21-Oct-2018 on Hotels
When I checked in my info was on the counter with my full credit card info printed out and highlighted, desk guy came from another room barefoot but very friendly, the room very musty and dirty smelling, carpet was filthy, hotel was loud all night long doors slamming,and yelling, felt dirtier after getting out of the shower, all my clothes smelled, when I got dressed the next morning.i could not wait to get to my other hotel and check in so I could shower and air my clothes out.
Comment from Hotel Management
26-Oct-2018 by Knights Inn, Hotel Management
I would like to apologize for the inconvenience you felt with your stay with us. Not sure what time and you checked in or what room you stayed in, but usually that is not the case. One thing i am positive about is we don't keep any paperwork on the counters, its in a book behind our counter so our employees can access it so i will be adressing that situation immediatly. Thank You for your feedback because this only shows us areas of improvement for our guests and we definatly take these things serious our new management has changed alot of things and he is working on more. Again we apologize for the inconvenience in your stay.
4 out of 5
by A verified traveller

Posted 4-Oct-2018 on Hotels
Comment from Hotel Management
10-Oct-2018 by Knights Inn, Hotel Management
Thank You for staying with us, we appreciate your feedback.