Exterior

Reviews of Holiday Inn Express Vincennes, an IHG Hotel

2.5 out of 5
Holiday Inn Express Vincennes, an IHG Hotel
2720 Battery Rd, Vincennes, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 183 out of 336 reviews" "
Rating 8 - Good. 94 out of 336 reviews" "
Rating 6 - Okay. 30 out of 336 reviews" "
Rating 4 - Poor. 18 out of 336 reviews" "
Rating 2 - Terrible. 11 out of 336 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator was broken hasd to walk up to the 3rd floor. Refridge was making a high pitch noise. Fan on a/c would not turn off until manually turned off.water damage on cieling. Not good
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Bryan, We're sorry to hear about the inconveniences you experienced during your stay. We appreciate your feedback and encourage guests to reach out to management directly with any concerns or issues to ensure they are properly addressed. Thank you for bringing these matters to our attention.

8/10 Good

Sara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Inside was clean, outside around front door was overflowing with garbage in the trash cans and cigarette butts in the ashtray. Pool hours were inconvenient.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Sara, We apologize for the inconvenience you experienced with the external cleanliness and pool hours. Your feedback will be shared with the relevant teams for improvement. Thank you for highlighting these areas for us to address.

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Here for holiday, staff was friendly and quick
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Cameron,Thank you for choosing our hotel for your holiday. We appreciate your kind words about our friendly and efficient staff. We strive to provide exceptional service to all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

David

Response from Manager on Feb 9, 2024
Hello David,We are thrilled to hear that you had an excellent experience during your stay with us! We are delighted that you enjoyed your time at our hotel and we hope to welcome you back in the future for another memorable stay.

2/10 Terrible

Catarina

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Catarina,We are sorry to hear that you did not have a satisfactory experience during your stay. We value your opinion and encourage you to reach out to our hotel directly to share any specific feedback you may have, so we can address the issues and ensure a better experience in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for one day. I picked this hotel because I was familiar with the area. I'm glad I did. Our stay was excellent. Very clean and sanitary. There is absolutely nothing bad I can say about our stay. Will be returning.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello John,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you had an excellent experience and found our property to be clean and sanitary. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in nice room, good hot breakfast.
Our stay was very pleasant. Room size is generous, bed was comfortable. Lobby is a compressed space and not especially welcoming. Room has an actual Keurig machine, which is welcome. Breakfast is slightly better than other hotels in this price range,
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Robert,Thank you for sharing your feedback with us. We're delighted to hear that you found the room spacious and the bed comfortable. As for the lobby, we appreciate your input and will take it into consideration for future improvements. We're pleased to know that you enjoyed having a Keurig machine in your room. Additionally, we're glad that our breakfast slightly exceeded your expectations compared to other hotels in this price range. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Cassy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible customer service
The air conditioner in our room quit working one of the nights, then when it was working it wouldn’t stop blowing frozen air and wouldn’t turn off. I also tried to check in another family member because they were getting into town late and didn’t have time to check in before the wedding. The woman working the counter was extremely unhelpful and rude and did not resolve my problem what so ever and made my other family never pay for another room that had already been reserved and paid for. I was very frustrated and disappointed and I will never stay at this hotel again or recommend it to anyone else.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Cassy, We apologize for the inconvenience you experienced with the air conditioner in your room. Our team strives to provide excellent service, so we regret to hear about your encounter at the front desk. We will address this matter with the staff involved to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 Excellent

Patrick

Business traveller
Liked: Staff & service
It was ok
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Patrick,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience and are glad to know that your stay was satisfactory overall. If there is anything specific you would like us to address or any suggestions you have for improvement, please feel free to reach out to our management team.

8/10 Good

Robert, Chandler

Liked: Cleanliness, property conditions & facilities
Best hotel in Vincennes.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 20, 2023
Hello Robert,Thank you for your fabulous words! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice beds, breakfast included
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hi Pamela,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very speedy. I was running late and in a hurry so that was a major plus. The room was very clean and nice and conveniently located.
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Tonya,Thank you for taking the time to share. We appreciate your feedback regarding our room. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Maggie

Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Maggie,Thank you for your positive review! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

4/10 Poor

Josh

Travelled with family
Disliked: Cleanliness
If you can, ho elsewhere
Floor in room was filthy. Bedding was damp
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello Josh,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was well stocked and tasty. Staff were welcoming and friendly. The rooms were clean and quiet. Overall a pleasant experience.
Stayed 1 night in Aug 2023
Response from Manager on Sep 12, 2023
Hi Audrey,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excellent

Harry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome!
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hi Harry,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, clean and quiet.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hi Janet,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 16, 2023
Hello Jeffrey,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Sandi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Sandi,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello Nancy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Ronald

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Not enough towels in rooms or pool area. Extremely noisy. Breakfast area was messy.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Ronald, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

10/10 Excellent

Melanie

Stayed 2 nights in Jun 2023
Response from Manager on Jul 5, 2023
Hello Melanie,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

rich

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 4 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hi Rich,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice breakfast. Only "issue" was that our bathroom door didn't latch unless we slammed it, but it was only my husband and our kids with me.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hi Aimee,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on Jun 12, 2023
Hello Jody,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old bathroom. AC didn’t work properly
Stayed 3 nights in May 2023
Response from Manager on May 31, 2023
Hello Amy, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Lynne, Edwardsville

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great.
Stayed 2 nights in May 2023
Response from Manager on Jun 1, 2023
Hi Lynne,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Gayle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Vincennes, IN
Stay was excellent. Check in and out was easy. Front desk clerk was knowledgeable and polite. Room was clean & comfortable. King size bed was very comfortable with lots of pillows both soft and firm. Hotel and surrounding area was quiet all night long. Restaurants, gas station/convenience store within walking distance. Hot Breakfast with many choices appreciated.
Stayed 1 night in May 2023
Response from Manager on May 18, 2023
Hi Gayle,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Apr 2023
Response from Manager on May 5, 2023
Hi Maria,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Christina S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fast and friendly. Room clean and quiet.
Stayed 1 night in Apr 2023
Response from Manager on Apr 30, 2023
Hello Christina S,We can't thank you enough for sharing your feedback with regards to our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Greg

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good place, clean, easy check in.
Stayed 1 night in Apr 2023
Response from Manager on Apr 29, 2023
Hello Greg,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Manager on Apr 27, 2023
Hello Paul,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Bryan,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Heather

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was nicely maintained, the exercise room have various equipment. The room was very spacious, the beds were comfortable but they could update their blankets. Overall great stay highly recommended.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hi Heather,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excellent

Abigail

Stayed 2 nights in Apr 2023
Response from Manager on May 4, 2023
Hello Abigail,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptionally clean. The staff at the desk were very friendly and helpful. A decent hotel breakfast. I’d definitely stay there again.
Stayed 2 nights in Apr 2023
Response from Manager on Apr 14, 2023
Hi Charles,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

2/10 Terrible

Anabel

Stayed 1 night in Apr 2023
Response from Manager on Apr 12, 2023
Hello Anabel, It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 7, 2023
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Jarod

Liked: Cleanliness, staff & service, property conditions & facilities
Took more time than should have been needed at checking with a reservation!
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Jarod,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

RANDALL, Indianapolis

Stayed 1 night in Mar 2023
Response from Manager on Apr 15, 2023
Hello RANDALL,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

darin

Business traveller, Travelled with partner
Liked: Staff & service
Every thing
Stayed 1 night in Mar 2023
Response from Manager on Mar 12, 2023
Hello darin,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

2/10 Terrible

Zach

Stayed 1 night in Mar 2023
Response from Manager on Mar 29, 2023
Hello Zach, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

6/10 Okay

HORACIO

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Dirty room
I booked a king suite and when we arrived at midnight our room was not clean, we had to go back down to request a new clean room. The following day our room keys were no longer working and had to go back down for keys to be activated for our room again. Hotel was in good conditions just not pleasant with a late checkin and room not being cleaned.
Stayed 2 nights in Feb 2023
Response from Manager on Feb 28, 2023
Hello HORACIO,Thank you for sharing your experience with us. We appreciate the input referring to our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good hot breakfast. Close to other stores
Stayed 1 night in Feb 2023
Response from Manager on Feb 18, 2023
Hello Linda,Thank you for sharing this honest review and feedback about our breakfast. Please do consider us again on your next visit to the area.

8/10 Good

Eleanore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and comfortable and easy to access to the airport.
Stayed 1 night in Jan 2023
Response from Manager on Feb 7, 2023
Hello Eleanore,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our property and comments about our access. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Gregory

Stayed 1 night in Jan 2023
Response from Manager on Mar 7, 2023
Hello Gregory,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on Jan 24, 2023
Hello Payton,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2023
Response from Manager on Jan 23, 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on Dec 4, 2022
Hello Jeffrey,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Charmlin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were clean and staff was very accommodating. The only thing that was a problem was the bathtub has a concave bottom and that makes it a safety issue for older people. It is hard to balance in.
Stayed 1 night in Nov 2022
Response from Manager on Nov 30, 2022
Hello Charmlin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.