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The elevator was broken hasd to walk up to the 3rd floor. Refridge was making a high pitch noise. Fan on a/c would not turn off until manually turned off.water damage on cieling. Not good
Bryan
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Bryan, We're sorry to hear about the inconveniences you experienced during your stay. We appreciate your feedback and encourage guests to reach out to management directly with any concerns or issues to ensure they are properly addressed. Thank you for bringing these matters to our attention.
Inside was clean, outside around front door was overflowing with garbage in the trash cans and cigarette butts in the ashtray. Pool hours were inconvenient.
Sara
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Sara, We apologize for the inconvenience you experienced with the external cleanliness and pool hours. Your feedback will be shared with the relevant teams for improvement. Thank you for highlighting these areas for us to address.
Hello Cameron,Thank you for choosing our hotel for your holiday. We appreciate your kind words about our friendly and efficient staff. We strive to provide exceptional service to all our guests. We hope to have the opportunity to welcome you back in the future.
10/10 Excellent
David
Dec 23, 2023
David
Response from Manager on Feb 9, 2024
Hello David,We are thrilled to hear that you had an excellent experience during your stay with us! We are delighted that you enjoyed your time at our hotel and we hope to welcome you back in the future for another memorable stay.
2/10 Terrible
Catarina
Dec 3, 2023
Catarina
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Catarina,We are sorry to hear that you did not have a satisfactory experience during your stay. We value your opinion and encourage you to reach out to our hotel directly to share any specific feedback you may have, so we can address the issues and ensure a better experience in the future.
We were in town for one day. I picked this hotel because I was familiar with the area. I'm glad I did. Our stay was excellent. Very clean and sanitary. There is absolutely nothing bad I can say about our stay. Will be returning.
John
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello John,Thank you for choosing our hotel for your recent stay. We're thrilled to hear that you had an excellent experience and found our property to be clean and sanitary. We appreciate your kind words and look forward to welcoming you back in the future.
Our stay was very pleasant. Room size is generous, bed was comfortable. Lobby is a compressed space and not especially welcoming. Room has an actual Keurig machine, which is welcome. Breakfast is slightly better than other hotels in this price range,
Robert
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Robert,Thank you for sharing your feedback with us. We're delighted to hear that you found the room spacious and the bed comfortable. As for the lobby, we appreciate your input and will take it into consideration for future improvements. We're pleased to know that you enjoyed having a Keurig machine in your room. Additionally, we're glad that our breakfast slightly exceeded your expectations compared to other hotels in this price range. We hope to have the opportunity to welcome you back in the future.
The air conditioner in our room quit working one of the nights, then when it was working it wouldn’t stop blowing frozen air and wouldn’t turn off. I also tried to check in another family member because they were getting into town late and didn’t have time to check in before the wedding. The woman working the counter was extremely unhelpful and rude and did not resolve my problem what so ever and made my other family never pay for another room that had already been reserved and paid for. I was very frustrated and disappointed and I will never stay at this hotel again or recommend it to anyone else.
Cassy
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Cassy, We apologize for the inconvenience you experienced with the air conditioner in your room. Our team strives to provide excellent service, so we regret to hear about your encounter at the front desk. We will address this matter with the staff involved to ensure it doesn't happen again. Thank you for bringing it to our attention.
10/10 Excellent
Patrick
Business traveller
Nov 8, 2023
Liked: Staff & service
It was ok
Patrick
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Patrick,Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience and are glad to know that your stay was satisfactory overall. If there is anything specific you would like us to address or any suggestions you have for improvement, please feel free to reach out to our management team.
Hello Robert,Thank you for your fabulous words! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.
Hi Pamela,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!
The check in was very speedy. I was running late and in a hurry so that was a major plus. The room was very clean and nice and conveniently located.
Tonya
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Tonya,Thank you for taking the time to share. We appreciate your feedback regarding our room. We hope to someday have another opportunity to host your stay.
10/10 Excellent
Maggie
Oct 6, 2023
Maggie
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello Maggie,Thank you for your positive review! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!
4/10 Poor
Josh
Travelled with family
Sep 10, 2023
Disliked: Cleanliness
If you can, ho elsewhere
Floor in room was filthy. Bedding was damp
Josh
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello Josh,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
The hot breakfast was well stocked and tasty. Staff were welcoming and friendly. The rooms were clean and quiet. Overall a pleasant experience.
Audrey
Stayed 1 night in Aug 2023
Response from Manager on Sep 12, 2023
Hi Audrey,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.
Hi Harry,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Hi Janet,We appreciate you sharing your kind review. It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.
Hello Jeffrey,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
Hello Nancy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
4/10 Poor
Ronald
Travelled with family, Travelled with family and small children
Jul 22, 2023
Disliked: Staff & service
Not enough towels in rooms or pool area. Extremely noisy. Breakfast area was messy.
Ronald
Stayed 2 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello Ronald, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!
10/10 Excellent
Melanie
Jul 2, 2023
Melanie
Stayed 2 nights in Jun 2023
Response from Manager on Jul 5, 2023
Hello Melanie,It was our privilege to earn your business and we hope to host you again on your next trip.
Hi Rich,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
Friendly staff. Nice breakfast. Only "issue" was that our bathroom door didn't latch unless we slammed it, but it was only my husband and our kids with me.
Aimee
Stayed 2 nights in Jun 2023
Response from Manager on Jun 21, 2023
Hi Aimee,Your review is greatly appreciated, and we are happy to have met most of your needs were met with our friendly services. I would like to apologize for not exceeding your expectations with our bathroom's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.
Hello Jody,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
Hello Amy, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
Hi Lynne,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Stay was excellent. Check in and out was easy. Front desk clerk was knowledgeable and polite. Room was clean & comfortable. King size bed was very comfortable with lots of pillows both soft and firm. Hotel and surrounding area was quiet all night long. Restaurants, gas station/convenience store within walking distance. Hot Breakfast with many choices appreciated.
Gayle
Stayed 1 night in May 2023
Response from Manager on May 18, 2023
Hi Gayle,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.
Hi Maria,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Christina S,We can't thank you enough for sharing your feedback with regards to our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Hello Greg,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Hello Paul,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
Hello Bryan,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. We hope to see you again in the future. Thank you for your valuable business.
The lobby was nicely maintained, the exercise room have various equipment. The room was very spacious, the beds were comfortable but they could update their blankets. Overall great stay highly recommended.
Heather
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hi Heather,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.
10/10 Excellent
Abigail
Apr 12, 2023
Abigail
Stayed 2 nights in Apr 2023
Response from Manager on May 4, 2023
Hello Abigail,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
The hotel was exceptionally clean. The staff at the desk were very friendly and helpful.
A decent hotel breakfast. I’d definitely stay there again.
Charles
Stayed 2 nights in Apr 2023
Response from Manager on Apr 14, 2023
Hi Charles,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
2/10 Terrible
Anabel
Apr 9, 2023
Anabel
Stayed 1 night in Apr 2023
Response from Manager on Apr 12, 2023
Hello Anabel, It was our privilege to earn your business and we hope to host you again on your next trip.
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
Took more time than should have been needed at checking with a reservation!
Jarod
Stayed 1 night in Mar 2023
Response from Manager on Mar 26, 2023
Hello Jarod,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
10/10 Excellent
RANDALL, Indianapolis
Mar 25, 2023
RANDALL
Stayed 1 night in Mar 2023
Response from Manager on Apr 15, 2023
Hello RANDALL,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.
10/10 Excellent
darin
Business traveller, Travelled with partner
Mar 11, 2023
Liked: Staff & service
Every thing
darin
Stayed 1 night in Mar 2023
Response from Manager on Mar 12, 2023
Hello darin,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.
2/10 Terrible
Zach
Mar 8, 2023
Zach
Stayed 1 night in Mar 2023
Response from Manager on Mar 29, 2023
Hello Zach, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
6/10 Okay
HORACIO
Travelled with family
Feb 27, 2023
Liked: Property conditions & facilities
Disliked: Cleanliness
Dirty room
I booked a king suite and when we arrived at midnight our room was not clean, we had to go back down to request a new clean room. The following day our room keys were no longer working and had to go back down for keys to be activated for our room again. Hotel was in good conditions just not pleasant with a late checkin and room not being cleaned.
HORACIO
Stayed 2 nights in Feb 2023
Response from Manager on Feb 28, 2023
Hello HORACIO,Thank you for sharing your experience with us. We appreciate the input referring to our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
The property was clean and comfortable and easy to access to the airport.
Eleanore
Stayed 1 night in Jan 2023
Response from Manager on Feb 7, 2023
Hello Eleanore,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our property and comments about our access. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
10/10 Excellent
Gregory
Jan 28, 2023
Gregory
Stayed 1 night in Jan 2023
Response from Manager on Mar 7, 2023
Hello Gregory,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Hello Payton,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
8/10 Good
Verified traveller
Business traveller
Jan 21, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 4 nights in Jan 2023
Response from Manager on Jan 23, 2023
Dear Guest,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Hello Jeffrey,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
Property and room were clean and staff was very accommodating. The only thing that was a problem was the bathtub has a concave bottom and that makes it a safety issue for older people. It is hard to balance in.
Charmlin
Stayed 1 night in Nov 2022
Response from Manager on Nov 30, 2022
Hello Charmlin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.