Exterior

Reviews of Novotel Vilnius Centre

4 out of 5
Novotel Vilnius Centre
Gedimino Av. 16, Vilnius

Reviews

9.2

Wonderful

Rating 10 - Excellent. 596 out of 1004 reviews" "
Rating 8 - Good. 348 out of 1004 reviews" "
Rating 6 - Okay. 47 out of 1004 reviews" "
Rating 4 - Poor. 9 out of 1004 reviews" "
Rating 2 - Terrible. 4 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel in centre of city nice clean good food good serving good cooked breakfast very good selection for a hotel buffet breakfast. Only problem bathroom door is in 2 parts that join in the middle therefore light , smell and sounds from the bathroom disturb a person in the bed this is a crazy un expected problem for a modern hotel.. my bedroom had a sofa and bath and completely separate showere cabinets so very pleasant
Stayed 1 night in Feb 2024
Response from Sales team on Feb 19, 2024
Dear James, thank You for feedback shared and positive review. Information on what You liked more or less helps us to improve service, so we are happy You mentioned our food and room, and a bit sad that some design elements caused inconvenience. The quality of our guests' sleep is really important to us!Looking forward to host You again and give us a chance to earn 5 out of 5 evaluation!

10/10 Excellent

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over the festive period at this property and the location is simply fantastic, everything is walking distance. The property was clean and had great informative staff at reception. The bar staff were lovely. And housekeeping were great aswell. The breakfast choice was good from juices, coffee hot breakfast options, pastries and cereal. Great! Amenity wise everything was great only thing the tv wouldn’t connect to the chrome cast to watch things off of our devices, to which we gave up after a while. My partner did end up mentioning it to the front desk to which a lady just shrugged her shoulders and said “it doesn’t connect” which was honest but not really helpful. Nonetheless the experience was great and I would highly recommend this property for it location. And thank you to everybody who looked after us.
Response from Novotel Vilnius Centre team on Jan 16, 2024
Dear Jana, thank You for staying in our property and the feedback shared, for Your positive evaluation! We are happy You have noticed all the things we are proud of - location, staff, cleanliness, food. And also grateful for informing on the issue with connectivity. We do invest in the newest technologies but still working on some topics. So thank You for understanding, and we also will draw the attention of our staff and try to make everything run smoothly during Your next visit. All the best!

10/10 Excellent

Robertas

Liked: Cleanliness, staff & service, property conditions & facilities
It is surprising that we couldn’t be provided with
Stayed 1 night in Dec 2023
Response from Sales Manager on behalf of Novotel Vilnius Centre on Dec 31, 2023
Dear Robertas, Thank you for taking a moment to share your experience at Novotel Vilnius Centre, overall positive review. We very much appreciate your comments and are sure our experienced reception team could solve or explain, assist if You needed/ didn't get something. Just to inform them during the stay. We hope you will stay at our property again soon when you are in the neighborhood.

10/10 Excellent

Theophilus, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sales Department / Novotel Vilnius Centre team on Dec 26, 2023
Dear Theophilus, Thank you for taking a moment to share your evaluation for our service. Our team is so pleased to see you found your experience at Novotel Vilnius Centre to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Alexander

Stayed 1 night in Nov 2023
Response from Sales Department / Novotel Vilnius Centre team on Dec 26, 2023
Dear Alexander, Thank you for sharing a evaluation of your recent experience. Our team here at Novotel Vilnius Centre is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Ming Quan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms, wide variety of good breakfast items and convenient location within walking distance of most attractions - highly recommended!
Stayed 2 nights in Dec 2023
Response from Indre - Sales Executive on Dec 7, 2023
Dear Ming Quan, Thank you for taking a moment to share your experience at Novotel Vilnius Centre. We are so pleased to hear our location and service made a good impression on you. We look forward to welcoming you back again soon!

10/10 Excellent

Vincenzo, GIAVENO

Liked: Cleanliness, staff & service, property conditions & facilities
all perfect
Stayed 1 night in Nov 2023
Response from Rūta, Head of Sales & Marketing on Nov 16, 2023
Dear Vincenzo, thank You for staying in our property and sharing Your valuable feedback. Our team is happy to see 5* evaluation. We at Novotel Vilnius Centre do hope You will choose our hotel on the next trip to Vilnius!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door did not close fully which was a little awkward, otherwise very pleased with the hotel.
Stayed 4 nights in Oct 2023
Response from Rūta, Sales Manager on Nov 2, 2023
Dear Cristine, thank You for taking a moment to share Your experience. Such a feedback is very important to us as our team is able to identify the points for improvement. We will check which the room type it was with the bathroom door issue. Also, thank You for positive evaluation for the erst of the services. Hope to host You on the next Your stay in Vilnius!

10/10 Excellent

Irena, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 7 nights in Oct 2023
Response from Rūta, Sales Manager on Oct 23, 2023
Dear Irena,thank You for positive feedback! Looking forward to host You again!

10/10 Excellent

Surat, Bangkok

Business traveller, Travelled with partner
Really helpful and friendly staffs
Stayed 4 nights in Sep 2023
Response from Rūta, Sales Manager on Oct 16, 2023
Dear Surat, thank You for Your feedback. Our team is delighted to see Your experience in our hotel was so positive. Looking forward to host You again!

10/10 Excellent

REGINA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Rūta, Sales Manager on Oct 11, 2023
Dear Regina, thank You for Your feedback, it is very important to us and make us proud of the team's work. We hope You will consider Novotel Vilnius Centre as Your hotel for the next stay in Vilnius!

10/10 Excellent

Ekaterina

Liked: Amenities
It was a very pleasant experience overall. The staff was friendly, the room was clean and well supplied, the breakfast buffet was excellent (loved the freshly squeezed juices and healthy options). The hotel is within easy walking distance from all the major attractions, restaurants and shopping
Stayed 4 nights in Sep 2023
Response from Rūta, Head of Sales&Marketing on Sep 17, 2023
Dear Ekaterina, thank you for your review and for choosing our hotel. We at Novotel Vilnius Centre put our heart into everything we do, so our team is happy that you enjoyed your stay, mentioned main our advantages. We look forward to having you again as a guest when visit Vilnius!

10/10 Excellent

Furer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The experience was great, the service, breakfast and facilities were excellent
Stayed 2 nights in Sep 2023
Response from Rūta, Sales Manager on Sep 6, 2023
Dear Furer, thank you for taking a moment to share your experience at Novotel Vilnius Centre. We are so pleased to hear our location and service made a good impression on you.We hope you’ll visit us again soon!

6/10 Okay

D

Liked: Cleanliness, staff & service
Great location. Hotel was in the middle of pretty major refurbishment, which it probably needs, but it did mean hotel space as you enter (reception and bar area) was very much reduced, and it was noisy - even at breakfast. Breakfasts were good. I'd be happy to stay there again.
Stayed 2 nights in Aug 2023
Response from Rūta, Sales Manager on Aug 25, 2023
Dear D, thank you for taking a moment to share your experience - guests feedback is very important, especially in this challenging period. We aim not only to provide the usual high-level service, but also to make the guests feel as little inconvenience as possible during the renovation period. All Novotel team, we do our best to make positive guest experience so are glad to hear that you enjoyed the things we are proud of and plan to come back. We look forward to seeing you again soon!

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommend this hotel. Central location, reasonable price, good service.
Stayed 2 nights in Aug 2023
Response from Rūta, Sales Manager on Aug 22, 2023
Dear Alena, Thank you for taking a moment to share your experience at our property. We are proud to deliver value to our guests, so we’re delighted that you found our service to be well priced.We hope you will visit us again soon!

10/10 Excellent

Eugenia, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Very central (arguably best!) location, rooms are renovated and up to date, breakfast is always very nice. And nightly rates are always reasonable - what not to like!
Stayed 1 night in Aug 2023
Response from Rūta, Sales Manager on Aug 7, 2023
Dear Eugenia, thank You so much for Your time spent with us and this valuable feedback. Our team is very happy to hear it and look forward to host You again. Warm wishes from Vilnius!

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Could have been more wardrobe storage and chest of drawers in the room. Otherwise is my favorite place in Vilnius.
Stayed 7 nights in Jul 2023
Response from Rūta, Sales Manager on Aug 7, 2023
Dear Lina, Thank You for taking the time to post a review of our property. We are so happy to hear that You enjoyed Your time at Novotel Vilnius Centre and grateful for the feedback which helps us to improve. Our goal is always to exceed Your expectations. We hope to see You soon!

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You should improve everything in the room : mattress
Stayed 1 night in Jul 2023
Response from Rūta, Sales Manager on Aug 7, 2023
Dear Boris, Thank You for telling us Your opinion about recent stay and still positive evaluation of our property. We are always looking for ways to improve our services, identify opportunities and provide an outstanding guest experience. Thank You for staying with us and we hope that You will consider us for Your next trip.

8/10 Good

raf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, convenient location
Good hotel in a central location, friendly staff, clean and nice rooms.
Stayed 1 night in Jul 2023
Response from Rūta, Sales Manager on Aug 7, 2023
Dear Raf, Thank you for choosing our property and taking the time to share Your feedback. We are so glad you found our hotel a good place to stay. Our team look forward to having you stay with us again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic hotel, good location
Basic hotel, good location, breakfast was ok. Friendly staff. Some building works going on, would have been nice to know before booking. Room was very small but ok for a night or two.
Stayed 5 nights in Jun 2023
Response from Novotel team on Aug 7, 2023
Dear Guest, Thank You for staying with us and for the feedback. We sincerely apologize if the renovation works done caused You any inconvenience. We regret that we may not have had all the information about the upcoming renovation works at the time of booking, as different works were carried out on different days. We make every effort so that this do not affect the guest's experience and strive to provide You with the best service upon arrival. It's a pity that You didn't like the size of our rooms, which other guests mention as an advantage - 25 m2 in central location, including a shower with a bathtub in each room. Also, we can offer the suites 50m2 with a great viiew. We hope You will give us another chance and be satisfied with Your stay.

10/10 Excellent

Frank

Stayed 1 night in Jul 2023
Response from Ruta, Sales Manager on Aug 16, 2023
Dear Frank, thank you for sharing a review of your recent experience. We are happy that we made a good impression on you. We look forward to welcoming you back again soon.

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Дмитрий
Stayed 1 night in Jul 2023
Response from Ruta, Sales Manager on Aug 8, 2023
Dear Yan, Thank you for your positive evaluation!

10/10 Excellent

Mhd louay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location was great the room was very good
Stayed 1 night in Jul 2023
Response from Ruta, Sales Manager on Aug 8, 2023
Dear Mhd louay, Thank You for providing feedback on Your recent experience at Novotel Vilnius Centre. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that You noticed. We look forward to seeing you again soon.

10/10 Excellent

Brigita, Metairie

Travelled with group
Liked: Property conditions & facilities
Perfect location Clean nice rooms
Stayed 1 night in Jul 2023
Response from Ruta, Sales Manager on Aug 8, 2023
Dear Brigita, Thank you for sharing a review of your recent experience. Our team here at Novotel Vilnius Centre is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 Excellent

Ka Yee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ruta, Sales Manager on Aug 8, 2023
Dear Ka Yee, Thank you for taking a moment to share your experience. Our team is so glad to see that you enjoyed staying at Novotel Vilnius Centre. We look forward to seeing you again soon

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location! I was able to walk to all the main sites all no more than 30 minutes from the hotel. Many are next to each other making it convenient. Plenty of great restaurants in the old town. The staff are very professional, friendly and helpful.
Response from Ruta, Sales Manager on Aug 8, 2023
Dear Troy, Thank You for sharing a review of Your recent experience. We are committed to providing high-quality customer service, so our team here at Novotel Vilnius Centre appreciates that you noticed our efforts. We hope you’ll visit us again soon.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Ruta, Sales Manager on Aug 9, 2023
Dear James, Thank you for the great evaluation. Happy to fulfill your expectations!We look forward to seeing you again soon.

6/10 Okay

Alastair

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Surly staff
Stayed 1 night in Jun 2023
Response from Ruta, Sales Manager on Aug 9, 2023
Dear Alastair, we appreciate your taking the time to leave a comment, and we apologize to hear about your experience with a member of our staff. We are different, we also have different experiences, we may not understand the wishes of the client in the same way. But we hold ourselves to the highest standards and do learn on every situation. Hope you will give us another chance to prove ourselves.

10/10 Excellent

Yan

Stayed 2 nights in Jun 2023
Response from Ruta, Sales Manager on Aug 9, 2023
Dear Yan, Thank you for taking a moment to share your experience at Novotel Vilnius Centre. We are so pleased to see you found our hotel satisfying your needs. We look forward to welcoming you back again soon.

8/10 Good

gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Ruta, Sales Manager on Aug 9, 2023
Thank you for taking a moment to share your positive experience at our hotel. We look forward to seeing you again soon and leave the best impression.

10/10 Excellent

Marek

Stayed 1 night in May 2023
Response from Ruta, Sales Manager on Jun 11, 2023
Dear Vlad, thank you for taking the time to review your stay and positive feedback about our hotel. Looking forward to see You again!

10/10 Excellent

SHARON

Stayed 1 night in May 2023
Response from Ruta, Sales Manager on Jun 11, 2023
Dear Sharon, we appreciate Your positive feedback about our hotel. Looking forward to having You again as a guest in our hotel!

10/10 Excellent

Vlad, Boston

Stayed 1 night in May 2023
Response from Ruta, Sales Manager on Jun 11, 2023
Dear Vlad, we appreciate Your positive feedback about our hotel. Looking forward to having You again as a guest in our hotel!

8/10 Good

jessica

Stayed 2 nights in Apr 2023
Response from Ruta, Sales Manager on Jun 11, 2023
Dear Jessica, thank You for choosing our hotel and positive feedback.Looking forward to seeing You again soon!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ruta, Sales Manager on Jun 11, 2023
Dear Jeffrey, thank You for taking the time to review Your stay with us. We are very pleased to see that our staff made Your stay comfortable. We are looking forward to having You again in Novotel Vilnius Centre!

10/10 Excellent

Gabriele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location ,rooms are lovely ,clean and tidy. Profesional custumer service provided at reception and dinning area too. Recommended to stay . Thank you.
Stayed 1 night in Apr 2023
Response from Ruta, Sales Manager on Jun 11, 2023
Dear Gabriele, thank you so much for taking the time to leave us a review and the kind words. Oue staff is very happy to hear that you had a great experience with us! Looking forward to host You again.

8/10 Good

Francisek

Liked: Cleanliness, property conditions & facilities, room comfort
Central location with service hiccups
I liked the location - very central. Hotel is quite nice and facilities are not bad either. Service was a bit questionable sometimes. Our check in was done by a trainee and it felt like a bit more supervision would have been required. We were not offered an upgrade, despite the hotel being half empty. Housekeeping ladies were nice and friendly.
Stayed 3 nights in Apr 2023

10/10 Excellent

Maksim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean. Perfect service. Fast. Perfect view to the city from the room
Stayed 1 night in Apr 2023

10/10 Excellent

JACEK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Hotel is centrally located in Old Town close to bars and restaurants and cathedral square. Room is modern and spacious with comfy bed and pillows, main road in front is busy at night so if light sleeper requests. Room on the back. Staff were polite and breakfast was good quality and rooms cleaned every day. Only slight issue If leaving bags no receipt was given and you just walked in to collect from a room so anyone could take your bag!
Stayed 3 nights in Mar 2023

10/10 Excellent

ORHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Annette

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellently located hotel
Great hotel but pillows too thick for my liking, with no thinner options available...
Stayed 3 nights in Jan 2023

10/10 Excellent

Phillip, Boaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Lithuania! Excellent location! Near to everything you could possibly want to do. Bus stops right across the street which will take you anywhere in the city. Huge, incredibly clean and modern rooms. An outstanding hotel that I will definitely choose again next time I’m in the city.

10/10 Excellent

dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

dror

Stayed 1 night in Dec 2022

10/10 Excellent

dror

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel Close to old town
Stayed 2 nights in Dec 2022

10/10 Excellent

Andrei

Stayed 1 night in Dec 2022

6/10 Okay

Marija

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with a few things to be improved
Overall, a nice hotel with a few things to be improved. It's basic but does the job if you aren't coming for a romantic break. Great location, clean, very comfy bed (although would be far too small for two), Superior room was spacious and comfortable. Most of the staff are very friendly and helpful but I was greeted by the miserable receptionist when I arrived at 1am, was given a key in silence and do what you want- no standard info e.g. here is your key, room xx on the xx floor, lifts are there, wifi etc. Breakfast was ok, rather limited choice but ok. Room was cleaned daily but housekeeping didn't replace empty shower gel or shampoo bottles. No hair conditioner. Would stay again if priced reasonably for what you get.
Stayed 2 nights in Sep 2022