Title: Termales del Otoño - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=12324161&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Termales del Otoño Travelers unwind with soothing reflexology treatments at this mountain retreat, or enjoy evenings of live music performances under the star-filled sky ## Photo gallery for Termales del Otoño ![Outdoor pool - Termales del Otoño (Villamaria)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/b33577b1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hot springs - Termales del Otoño (Villamaria)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/578bbcc3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Room (Ejecutiva) - Termales del Otoño (Villamaria)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/26e75d23.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception hall - Termales del Otoño (Villamaria)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/47499882.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Termales del Otoño (Villamaria)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/71877c24.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Otono Thermal Springs, Termales del Otoño offers an upscale getaway. Enjoy a full breakfast, reflexology treatments or facials at the Eco Spa. Origen restaurant serves fine dining, and the terrace hosts concerts and live shows. Free WiFi available. ## Reviews 8.2 Very good ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 2 - Jan. 3](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 3 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=12324161&PinnedHotelID=12324161&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed 3+ beds Showing 16 of 16 rooms ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/72d60360.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.6 Exceptional 7 reviews ### Highlights Soundproofed Smart TV Private bathroom Cable channels Daily housekeeping Wardrobe or closet - Sleeps 4 - 2 Queen Beds ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/d9359651.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Smart TV Separate bedroom Private bathroom Cable channels Daily housekeeping Wardrobe or closet - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Luxury Room ![Luxury Room](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/b10de7ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Soundproofed Smart TV Private bathroom Cable channels Daily housekeeping Wardrobe or closet - Sleeps 4 - 2 Double Beds ### View all photos for Room (Country) ![Room (Country)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/e8d9a134.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room (Country) 7.6 Good 8 reviews ### Highlights Soundproofed Smart TV Private bathroom Cable channels Daily housekeeping Wardrobe or closet - Sleeps 4 - 2 Queen Beds ### View all photos for Luxury Room ![Luxury Room](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/612f092f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Room ### Highlights Soundproofed Smart TV Private bathroom Cable channels Daily housekeeping Wardrobe or closet - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/edf98a8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Soundproofed Smart TV Private bathroom Cable channels Daily housekeeping Wardrobe or closet - Sleeps 2 - 1 Queen Bed ### View all photos for Junior Room (Ejecutiva) ![Junior Room (Ejecutiva)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/43d76a17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room (Ejecutiva) ### Highlights Soundproofed Smart TV Private bathroom Cable channels Daily housekeeping Wardrobe or closet - Sleeps 2 - 1 King Bed ### View all photos for Suite (Ejecutiva) ![Suite (Ejecutiva)](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/16b0ac1d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Ejecutiva) 8.0 Very good 1 review ### Highlights Soundproofed Smart TV Private bathroom Cable channels Daily housekeeping Wardrobe or closet - Sleeps 5 - 2 Double Beds and 1 Queen Bed ### View all photos for Room Standard ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/4de41c8d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 301 sq ft - Sleeps 2 ### View all photos for Room Deluxe ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/c66e450e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe - 344 sq ft - Sleeps 2 ### View all photos for Quadruple Room ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/w1912h1276x4y0-1ca382a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room - 258 sq ft - Sleeps 4 ### View all photos for Quadruple Room Deluxe ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/e0f63b34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Quadruple Room Deluxe - 322 sq ft - Sleeps 4 ### View all photos for Suite ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/ca89c3df.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - 710 sq ft - Sleeps 6 ### View all photos for Suite Junior ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/6714e875.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior - 473 sq ft - Sleeps 3 ### View all photos for Twin Room Deluxe ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/b47bc480.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room Deluxe - 301 sq ft - Sleeps 4 ### View all photos for Suite Junior with View ![Soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/13000000/12330000/12324200/12324161/w1999h1226x1y0-2873e1ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Junior with View - 484 sq ft - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVillamaria-Hotels-Termales-Del-Otono.h12324161.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVillamaria-Hotels-Termales-Del-Otono.h12324161.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.00770%2C-75.43963&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=WmBH9wBgkEfS_ps0ii8rXVZ9Auc=) Km 5 Antigua Vía al Nevado del Ruiz, Villamaria, Caldas, 176007 #### What's nearby - Otono Thermal Springs \- 1 min walk \- 0.0 km - Tierra Viva Thermal Springs \- 3 min drive \- 1.5 km - Bolivar Plaza \- 22 min drive \- 15.5 km - Palogrande Stadium \- 22 min drive \- 14.0 km - Torre de El Cable \- 22 min drive \- 14.0 km #### Getting around - Manizales (MZL-La Nubia) - 20 min drive #### Restaurants - ‪Mall Florida Plaza - ‬10 min drive - ‪Vino Y Pimienta - ‬11 min drive - ‪Café Lienzo - ‬8 min drive - ‪De Maiz Arepas - ‬7 min drive - ‪La Madriguera De Tio Conejo - ‬11 min drive ## About this property ### Termales del Otoño Upscale hotel near Otono Thermal Springs Located close to Villamaria Cable Via and Los Yarumos Ecopark, Termales del Otoño provides free full breakfast, concerts and live shows, and a terrace. Treat yourself to reflexology, a body scrub, or a body treatment at Eco Spa, the onsite spa. Be sure to enjoy a meal at Origen, the on-site fine-dining restaurant. Free in-room WiFi is available to all guests, along with a garden and laundry facilities. Other perks include: - An outdoor pool - Free self parking - Hot springs on site, a front-desk safe, and wedding services - A water dispenser, luggage storage, and 6 meeting rooms - Guest reviews give top marks for the helpful staff Room features All 117 rooms include comforts such as free WiFi and sound-insulated walls. Other amenities include: - Bathrooms with showers and free toiletries - Smart TVs with cable channels - Wardrobes/closets and daily housekeeping ## Similar properties ![Gazebo](https://images.trvl-media.com/lodging/3000000/2370000/2369700/2369650/92d4ac7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Estelar Recinto del Pensamiento Hotel Manizales - Spa - Pet friendly - Parking included - Free WiFi 8.8 Excellent 153 reviews CA $108 CA $108 total Jan 31 - Feb 1 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=2369650&PinnedHotelID=2369650&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/94000000/93840000/93836600/93836546/3b28a820.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Atardeceres del cafe Manizales - Breakfast included - Spa - Parking included - Free WiFi 9.8 Exceptional 40 reviews CA $139 CA $139 total Jan 13 - Jan 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=93836546&PinnedHotelID=93836546&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/37000000/36960000/36955200/36955137/92448329.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Quo Quality Manizales Manizales - 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Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=103976349&PinnedHotelID=103976349&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite self parking ### Food and drink - Free full breakfast available daily 7:00 AM to 10:00 AM - A bar/lounge - A restaurant ### Restaurants on site - Origen - Sublime ### Things to do - 8 hot springs - Concerts/live shows - Full-service spa - Gym - Outdoor pool ### Family friendly - Laundry facilities - Outdoor pool - Soundproofed rooms ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 6 meeting rooms - Business center - Conference space ### Outdoors - Garden - In the mountains - Terrace ### Full-service spa - 8 hot springs - Aromatherapy - Body scrubs - Body wraps - Facials - Massage - Reflexology - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator (single-level property) - Well-lit path to entrance ### More - Banquet hall - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Smart TV with cable channels ### Food and drink - Limited room service ### More - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: 11:30 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions The front desk is open daily from 6:00 AM - 11:30 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation At check-in, guests must provide a record of full COVID-19 vaccination Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services). We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. This property caters to LGBTQ+ guests Only registered guests are allowed in the guestrooms This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Termales El Otoño Hotel Manizales Termales El Otoño Hotel Termales El Otoño Manizales Termales Otoño Manizales Termales del Otoño Hotel Termales del Otoño Villamaria Termales del Otoño Hotel Villamaria ## Frequently asked questions ### Does Termales del Otoño have a pool? ### Is Termales del Otoño pet-friendly? ### How much is parking? ### What time is check-in at Termales del Otoño? ### What time is check-out at Termales del Otoño? ### Where is Termales del Otoño located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Termales del Otoño Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.6 Location ### 8.0 Staff & service ### 8.6 Eco-friendliness ### 8.4 Property conditions & facilities 10 - Excellent 329 8 - Good 169 6 - Okay 85 4 - Poor 44 2 - Terrible 35 ## Reviews ### 10/10 Excellent #### Jeffrey Dec 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were efficient, attentive, and very welcoming. The breakfast was a nice surprise - a wide selection of options buffet-style, with fresh juices and good coffee. ![](https://a.travel-assets.com/ugc/hotel-reviews/a0384322-2d88-46b7-8efd-4425d78aab97-1765849143274.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jeffrey Stayed 1 night in Dec 2025 ### 8/10 Good #### Carlos Oct 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hotel areas are beautiful and well maintained. The thermal pools are really relaxing. The only thing we didn’t like was the bed. Mattress was extremely hard. ##### Carlos Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Verified traveller Aug 1, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Colombia 2025 Great location, awesome breakfast buffet we had a great time ##### Verified traveller Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### frederick Sep 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities they got a new kitchen; new menu ..... they're Finally serving good food, even the buffet breakfast has been replaced with "individual" choices of egg preparation..... now it gets the ten it deserves. ##### frederick Stayed 1 night in Sep 2025 ### 8/10 Good #### Claudia Mar 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very natural Excelent Service!! ##### Claudia Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Rick Dec 8, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place was very clean and the staff was very friendly. ##### Rick ### 10/10 Excellent #### Melissa May 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service, beautiful nature scene, super clean ##### Melissa Stayed 2 nights in May 2024 ### 10/10 Excellent #### Carlos Feb 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice please to spend a nice weekend, clean and beautiful view!! ##### Carlos Stayed 1 night in Feb 2025 ### 10/10 Excellent #### luis Sep 3, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 24 hrs open termal pools, room services and beautiful garden hotel. Staff amazing ##### luis Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Paula Oct 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It is a beautiful place to rest. Polite staff. It is amazing to be around of nature. ##### Paula Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Edwin May 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service. Staffing amenities or amazing. Highly recommend. ##### Edwin Stayed 3 nights in Apr 2024 ### 10/10 Excellent #### Henry Jul 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good situated and clean. However i did receive some bug bites that they quickly took care of. I did book this hotel again and stayed without any issues! ##### Henry Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### sehyuk Jul 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was nice to be able to enjoy the eco-friendly facilities and hot springs. I think it would be good to analyze and display the ingredient list contained in water. ##### sehyuk Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Maria Nov 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property surrounded by nature. Since the minute you walk in the hotel you can see all kind of beautiful plants flowers trees original from the region. The service was excellent all the staff welling to help to accommodate your needs. The food and drinks were excellent. We stayed in suite with private pool and ti was better than the pictures. Very confortable beds and spacious rooms, we loved every detail in this suite, the private pool and the fireplace were a plus for our stay, Definitely we will back to this place. ##### Maria Stayed 1 night in Nov 2024 ### 4/10 Poor #### Valentina Mar 30, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Family Stay The hotel facilities are nice and modern. However, the rooms were too dark and the bathroom was not clean. There were hairs and dead insects in the shower. The change rooms and showers near the thermal pools were also very poor. Only one shower was available, which was dirty with no hot water. There was also nowhere to hang or place a towel while showering. This made it extra difficult for us as we visited with our 4 year-old child. The service and food/drinks at the restaurant was good. ##### Valentina Stayed 1 night in Mar 2025 ### 8/10 Good #### Yuliana May 8, 2024 Liked: Cleanliness, amenities, property conditions & facilities I did like the place very peaceful and beautiful but the service was okey and the food was way overpriced for the quality. But the pools are amazing ##### Yuliana Stayed 3 nights in Apr 2024 ### 6/10 Okay #### Ricardo May 30, 2024 Liked: Cleanliness, amenities Front desk agent was rude, majority of the hotel was under construction, and the WiFi did not work. The hot springs however were great. ##### Ricardo Stayed 1 night in May 2024 ### 6/10 Okay #### martha Sep 23, 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Expedia service was excellent. Hotel area is nice! Recepción check in took an hour! Towel service is a nightmare. No hand towels. Client services at pools and restaurants is poor. Pricing at restaurants misleading. Such potential but needs better administration for the prices they charged! ##### martha Stayed 1 night in Sep 2024 ### 8/10 Good #### David Dec 23, 2023 Liked: Cleanliness, amenities The amount of pools was good. Temperture of msny pools wetr not hot enough. ##### David Stayed 1 night in Dec 2023 ### 6/10 Okay #### Verified traveller Apr 23, 2025 Liked: Staff & service #### Underwhelming and disappointing Looked really great but once there things changed a bit. The signage for the hotel is not lighted at night, so a bit hard to find. After checking in, the room looked great until we noticed there are no amenities. They only provide 2 bath towels that you also use for the pool and thermal pools. You can ask for more towels, but you have to switch them out. There are no hand towels or face towels or bath robes of any kind. There’s also no drinking water provided. You have to go to the lobby to get drinking water. In the shower, the blinds were all rusted and moldy. The thermal pools were nice and the food was decent. But the hotel wasn’t worth the amount we paid. This place could be so much better. I wouldn’t go again. ##### Verified traveller Stayed 2 nights in Apr 2025 ### 4/10 Poor #### Julius Sep 4, 2023 Liked: Property conditions & facilities Disliked: Staff & service Property and the facilities are good. But the waiting time to check inn or out are terrible. Check inn time starts at 4pm, I got to the property at 6pm and had to wait about 15 minutes before they attended me just to hear that my room was not yet ready. To get clean towels you basically have to beg the front desk agents. Check out was a real nightmare. Waiting line to check out was terrible. ##### Julius Stayed 1 night in Sep 2023 ### 8/10 Good #### Vanessa Mar 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place was beautiful, super relaxing and pools were very clean. We stayed at one of the villas and was beautiful, clean and the service to the villas was great as we did order a few times to try the service and enjoy our private pool. I gave 4 stars to the service only because the restaurant can use some help, and improvement since the service at the restaurant was ok. We had a dirty glass With lipstick on, had to call our waitress to Come take our drinks order and… while ordering we wanted an appetizer mentioned to the waitress that it was to share and when they brought it, it was a soup! on the description said something alone the lines of corn, avocado, tomato and chips… waitress did not mentioned or advise even though we said as an appetizer to share 😓 next day we went for breakfast and most tables were busy while some tables were not being use but were wet and if the hotel is full why not have all tables ready? Some tables had reserved on them and while asking a waitress to please wiped down a table so we could have breakfast they were talking and said they had to remove the reserved on the tables cause they were not going to be used anymore. So we took the reserved table, instead of waiting on one of the wet ones to be wiped down. Lastly, I wish the had a robe in the room or some kind of robe service… Those would be amazing when coming out from the water 😊 ##### Vanessa Stayed 1 night in Mar 2025 ### 6/10 Okay #### Alejandro Dec 21, 2023 Liked: Cleanliness, property conditions & facilities Location of the hotel, room and the thermal baths were the features to highlight. We got the biggest suite which was huge and we had our own thermal pool. We had a fireplace and plenty of wood (staff takes care of that). Communication with the front desk and restaurant was only via WhatsApp which was non-efficient. Front desk staff was helpful and they took care of our requests (fireplace, heating). The poorest service was the from the restaurant. Room services typically got the wrong order, took a long time and was not very responsive. They seem to be short staffed. Food was less than average and they didn’t have available many items on their menu (to me the best plates - at least in paper). They should improve their wine list. Finally, not the best hotel for small kids as it has not amenities. Maybe a good option for couples and not more than one night stay. ##### Alejandro Stayed 4 nights in Dec 2023 ### 6/10 Okay #### Lina Oct 17, 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Not too impressed! The installation was really nice, however the termales (hot springs) were not hot at all - of the the 6-7 semi private pools only two were truly hot. The staff was friendly but the service was horrendous. The servers would see you enter the dinning room and it would still take them 15-20 min to come to welcome you. Don’t get me wrong they were friendly, but completely understaffed. We waited for a coke for about 20min! We were there one night and asked for a robe - they did not have any available two days in a row. For gods sake you are in the middle of the woods at a high altitude and it’s not fun coming out of the pool wet with that temperature - maybe warn guest to BYOR?!? Lastly, the hotel needs up-keeping - the rooms numbers are missing digits, the faucet is nearly outside the sink (Rm 105) and when you turn open the water it falls all over the counter and onto the floor. The only plus was the bed - very confortable. ##### Lina Stayed 1 night in Oct 2023 ### 4/10 Poor #### Verified traveller Jun 22, 2024 Disliked: Staff & service, property conditions & facilities #### Unfortunately a disaster! Unfortunately, there is only one good thing to say about this hotel. The pools are in good shape and super nice! However: We booked a "Luxury"-room... - the bathroom door was broken and could not be closed - the heating system was broken. The room temperature did not exceed 18 degrees during the entire stay - there is no hook or anything similar to hang the towels. (Not that they would dry anyway in regard of the room temperature) - the food is extremely overpriced compared to quality you get and usual Colombian prices - during check-in, the room keys and taxes were programmed/charged for one night, even though we had a reservation for two nights. This resulted in another rather unexpected charge in taxes during check out and an additional visit at the reception for reprogramming the keys during the stay -the TV-remote battery needed to be replaced. It took three visits at the reception and a five hour wait until it was replaced - there is a good selection for breakfast. However, even the hot dishes are quite cold and unfortunately the food quality lacked - Expedia tried to get in touch with the hotel concerned my reservation and they were not able to reach the hotel by phone or email for several days - the restaurant does only have digital menus. Make sure you have your phone with you Few of these points are definitely not that bad.. However, they add to the overall "experience" and show the level of detail given to the customer experience. Profit over Quality! ![](https://a.travel-assets.com/ugc/hotel-reviews/A7648F5A19786782B3A352EC2681BE2F18E2B6C31719021518783.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 2 nights in Jun 2024 ## Expedia's Latest Trends ### Hotels > [Hotels in Hamilton](https://www.expedia.ca/Hamilton-Hotels.d3963.Travel-Guide-Hotels) > > [The Kahala Hotel & Resort](https://www.expedia.ca/Honolulu-Hotels-The-Kahala-Hotel-Resort.h28496.Hotel-Information) > > [The Sutton Place Hotel Vancouver](https://www.expedia.ca/Vancouver-Hotels-The-Sutton-Place-Hotel-Vancouver.h23624.Hotel-Information) > > [Decameron Isleño - All Inclusive](https://www.expedia.ca/San-Andres-Hotels-Decameron-Isleno-All-Inclusive.h1071822.Hotel-Information) > > [Hotels near Casino Nova Scotia](https://www.expedia.ca/Casino-Nova-Scotia-Hotels.0-l6205249-0.Travel-Guide-Filter-Hotels) > > [Hotels in Miami](https://www.expedia.ca/Miami-Hotels.d178286.Travel-Guide-Hotels) > > [Santa Marta Marriott Resort Playa Dormida](https://www.expedia.ca/Santa-Marta-Hotels-Santa-Marta-Marriott-Resort-Playa-Dormida.h36287893.Hotel-Information) > > [Hotels in Grand Bend](https://www.expedia.ca/Grand-Bend-Hotels.d181878.Travel-Guide-Hotels) > > [Stonecroft Inn](https://www.expedia.ca/Windsor-Hotels-Stonecroft-Inn.h41562635.Hotel-Information) > > [Cheap Hotels in Windsor](https://www.expedia.ca/Windsor-Hotels-Cheap-Hotels.0-0-d6127335-tCheapHotels.Travel-Guide-Filter-Hotels) > > [Grand Sirenis San Andres](https://www.expedia.ca/San-Andres-Hotels-Grand-Sirenis-San-Andres.h47010877.Hotel-Information) > > [Great Wolf Lodge Traverse City](https://www.expedia.ca/Traverse-City-Hotels-Great-Wolf-Lodge-Traverse-City.h976684.Hotel-Information) > > [Courtyard by Marriott New York Manhattan/Times Square](https://www.expedia.ca/New-York-Hotels-Courtyard-By-Marriott-New-York-ManhattanTimes-Square.h129324.Hotel-Information) > > [Manitou Springs Resort](https://www.expedia.ca/Watrous-Hotels-Manitou-Springs-Resort.h67550606.Hotel-Information) > > [Rocking R Guest Ranch](https://www.expedia.ca/Calgary-Hotels-Rocking-R-Guest-Ranch.h6851899.Hotel-Information) > > [Zuana Beach Resort](https://www.expedia.ca/Santa-Marta-Hotels-Zuana-Beach-Resort.h3885428.Hotel-Information) > > [InterContinental San Diego by IHG](https://www.expedia.ca/San-Diego-Hotels-InterContinental-San-Diego.h26984236.Hotel-Information) > > [Astoria Hotel](https://www.expedia.ca/Jasper-Hotels-Astoria-Hotel.h1154297.Hotel-Information) ### Flights > [Flights from Dhaka (DAC) to Goffs (YHZ)](https://www.expedia.ca/lp/flights/dac/yhz/dhaka-to-halifax) > > [Flights from Edmonton (YEG) to Denver (DEN)](https://www.expedia.ca/lp/flights/yeg/den/edmonton-to-denver) > > [Flights from Saskatoon (YXE) to St. John's (YYT)](https://www.expedia.ca/lp/flights/yxe/yyt/saskatoon-to-st-johns) > > [Flights from Sidney (YYJ) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yyj/yyc/victoria-to-calgary) > > [Flights from Edmonton (YEG) to Quito (UIO)](https://www.expedia.ca/lp/flights/yeg/uio/edmonton-to-quito) > > [Flights from Toronto (YYZ) to London (YXU)](https://www.expedia.ca/lp/flights/yyz/yxu/toronto-to-london) > > [Flights from Vancouver (YVR) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yvr/las/vancouver-to-las-vegas) > > [Flights from Kelowna (YLW) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/ylw/yyz/kelowna-to-toronto) ### Activities