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Reviews of Mercure Poitiers Centre

4 out of 5
Mercure Poitiers Centre
14 Rue Edouard Grimaux, Poitiers, Vienne

Reviews

8.8

Excellent

Rating 10 - Excellent. 158 out of 298 reviews" "
Rating 8 - Good. 106 out of 298 reviews" "
Rating 6 - Okay. 22 out of 298 reviews" "
Rating 4 - Poor. 10 out of 298 reviews" "
Rating 2 - Terrible. 2 out of 298 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff, lovely building, quiet but in easy walking distance to the old town. If coming by rail take a taxi as it's a steep walk up.
Stayed 2 nights in Aug 2023
Response from Lucile on Aug 16, 2023
Dear Malcolm, We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent and it was in a old monastery; really unique.
Stayed 2 nights in Jun 2023
Response from Lucile on Jun 16, 2023
Dear Tamara,We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

magda

Stayed 3 nights in Jun 2023
Response from Lucile on Jul 13, 2023
Cher Magda,Nous vous remercions pour votre note suite à votre séjour à Hôtel Mercure Poitiers Centre.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel gem
Very well located. close to shopping, restaurants and many historical sites. Unusual rooms, beautifully laid out. Comfortable bed, great shower and very good reception staff.Found the restaurant overpriced with surly, standoffish waitstaff.
Stayed 2 nights in May 2023
Response from Lucile on Jun 16, 2023
Dear CLEMENCE GOUPIL,We very much appreciate your comments regarding your stay at the Hôtel Mercure Poitiers Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.About your experience at the restaurant Les Archives, we are sorry about that and we pass on your comments to them so that this does not happen again in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Catherine, Bethesda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and out was super fast and friendly. Restaurant is wonderful. Room was extremely clean and recently remodeled/decorated. Everything worked perfectly. Super silent. Walking distance from train station and downtown. My (minor) regret was that the pillows and duvet were not made of dawn but of synthetic material which doesn’t breathe well.
Stayed 1 night in Aug 2022

8/10 Good

Leslie

Stayed 1 night in Aug 2022

10/10 Excellent

Shanti

Travelled with family
Liked: Cleanliness, staff & service
We loved our room, the pool and the friendly staff. The restaurant is excellent
Stayed 2 nights in Jun 2022

4/10 Poor

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good stopover spot
Really Convenient hotel - clean / comfortable - good breakfast - near auto route
Stayed 1 night in Jan 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it.
Super nice hotel in the heart of Poitiers. Beautiful setting with a great restaurant attached. Friendly staff, easy check-in check-out. Parking close enough so it's not a hassle. Nice rooms, good bedding and amenities, good AC...
Stayed 1 night in Aug 2021

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Superb service from the team
Stayed 1 night in Jul 2020

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My regular while in Poritiors
I've stayed at this hotel several times now. The location is good with a public car park just minutes away. The hotel is located within aneasy walk to the centre. Hotel resturant is amazing, you must try. Rooms are ok, basic but of a good size and clean.
Stayed 2 nights in Jul 2020

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful character property centrally located and nice rooms
Stayed 1 night in Dec 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repurposed church turns into spectacular hotel
Spectacular space inside an old church. Odd angles, unusual two story room, beautiful vistas, and the best restaurant in town -- this was a very cool hotel.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quirky hotel - not what you would expect from a chain. The room was a slice of the upper level of a 19th-century church nave. The duplex room was comfortable, and the a/c worked fine. Shower was unusual but actually quite good. The bar/restaurant at the property is one of the best in town, but priced too high. Lots to do within walking distance. Staff very friendly. Parking was down the street at a parking garage.
Stayed 1 night in Sep 2019

10/10 Excellent

wp, portland, oregon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful when we needed to drop off luggage in advance of arrival. Every level of room is exceptional.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location. Excellent restaurant. Interesting church renovation
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Some beautiful architectural features. Pleasant staff. Good food.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, Wifi very poor.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay with and with very reasonable price.
Stayed 1 night in Oct 2018

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fabulous architecture blending old with modern facilities! The staff were very helpful, I didn’t want to leave ! My room was split level in the chapel , Divine !
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Unusual building. Bathroom is oddly arranged.
Stayed 1 night in Sep 2018

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location!
Central but quiet location; helpful and friendly staff
Stayed 1 night in Sep 2018

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

philip, Stamford, Lincolnshire, uk - another pretty stone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay and visit to Poitier and surrounding countryside. The only comments we have regarding the hotel is that the cardboard cups and stirrers are rather down market and don't fit comfortably with your image and that proper milk would be much better to go with tea.
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to train station
Comfortable beds and had a ground patio. Restaurant in hotel and food was delicious.😘
Stayed 1 night in May 2018

8/10 Good

Roddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position, just around the corner from the centre and all the shops. Fabulous interior architecture. We were on the top floor with wonderful views but the walls were a bit thin!! Definitely would stay again.
Stayed 1 night in Feb 2018

6/10 Okay

Mark, Cheshire,UK

Liked: Staff & service
Disliked: Room comfort
Good location. Very cramped
The hotel is well situated in a fabulous city and is a clever conversion of a 19th Century building. However, the clever conversion has left most rooms rather cramped and, to my mind, less than comfortable. We had to do what we have only ever once done before, and request a different room. In fairness they did then upgrade us but our initial "superior" room was anything but.
Stayed 1 night in Sep 2017

10/10 Excellent

marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Mercure in Poitiers!
Great hotel - large comfortable room with modern bathroom & shower; good AC; quiet. Staff was very helpful. Hotel is in an old converted church or monastery. Restaurant on site (Les Archives) is also convenient and a lovely layout with good food at decent prices - but no AC working there or in the hallways of the hotel, at least during my stay.
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good modern room design.
Really v friendly staff

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with an excellent restaurant.
Staff at the reception desk extremely helpful with excellent spoken English. Room well equipped with an excellent mattress on the bed. The food in the restaurant was excellent and the ambience superb, what a wonderful room to have dinner in. Secure parking some way from the hotel, as advised, but well worth the short walk and the 5 Euro charge. Breakfast slightly disappointing, but the 16 Euros each may have had something to do with my disappointment.

8/10 Good

Rod, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to see
Lovely building & service A1. Some parts of room looked good but not really practical. Eg toilet near door with wash facilities at other end,separated by steps. Could be a nightmare if attempting a trip to loo in dark!

10/10 Excellent

Anne, Epping Forest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in the Mercure crown
Four night say in a beautiful converted Jesuit Chapel. Interesting rooms still have many original details and features, but are also modern, and comfortable. The staff were outstanding...friendly, helpful and knowledgeable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wow Experience
What a fantastically transformed church, just mind blowing! The gentleman on reception was very welcoming and clearly explained the parking arrangements. Breakfast was very good with plenty to choose from. It's a pity we were only there for one night, we would definitely recommend the hotel and would certainly stay again if ever we were in the area.
Response from Direction on Sep 27, 2016
Thanks for your so kinds comments ..

8/10 Good

Mark, Ware

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very characterful hotel
Wonderful split level room. Location good for seeing the town

8/10 Good

Marc, Columbia, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but find out about parking b4 check in
Nice hotel and great staff. The location is very convenient for the old center of town. It does mean that parking is a bit of a challenge. The hotel has an arrangement with the garage du theatre so if you see it park right away and save yourself the frustration of trying to figure it out.

10/10 Excellent

Scott, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delighted in Poitiers
Such a nice surprise; loved the location and charm of the hotel. Great restaurant!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Max, Ningbo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, well located
Stayed here around December time and the Christmas market was the main attraction. The Hotel is good, very quiet and clean, there are two halves with one being very new and somewhat Austere and the other rather luxurious, of course we ended up in the austere end! However the room was a reasonable size and warm as well as quiet. The Hotel has a great restaurant (with prices to match) and is very well located for the pleasures of Poitiers. Parking was easy enough using the nearby Theatre car park and the Hotel gave a token to reduce the rate for parking to 5 Euros per 24 Hours. Excellent reception staff who started speaking to me in English before I even opened my mouth, neat trick based on them knowing who was yet to check in! I would highly recommend this Hotel for a long weekend break.

10/10 Excellent

Ken, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, awesome Saturday market
The Saturday market is absolutely splendid! I am not kidding.