Front of property

Reviews of Saint Shermin

4 out of 5
Saint Shermin
Rilkeplatz 7, Vienna, Vienna

Reviews

9.4

Exceptional

Rating 10 - Excellent. 248 out of 355 reviews" "
Rating 8 - Good. 91 out of 355 reviews" "
Rating 6 - Okay. 10 out of 355 reviews" "
Rating 4 - Poor. 4 out of 355 reviews" "
Rating 2 - Terrible. 2 out of 355 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saint Shermin isn't a grand hotel with doormen and porters or a lobby where you can have a drink and be seen. It's a small, quirky hotel that's run very well by a friendly staff. The entrance to the hotel is by a small off-street door that leads into a foyer shared by all the building tenants. A sweeping staircase brings you to the lobby on the second floor. There is a small elevator for luggage or people who cannot manage the stairs. The staff were friendly, efficient, and helpful. Because Vienna is so easy to navigate and largely available online, we had few questions or needs, but they happily gave suggestions about local dining and sightseeing. The room was surprisingly large for Vienna and beds were soft but supportive. The decoration felt more like being in an apartment than a hotel room. Our only regret was never making it down for breakfast. With so many great coffee shops and restaurants in the area, it was a small regret. Vegetarians, vegans, gluten-free, etc.? The area abounds with excellent choices and your carnivore friends won't be disappointed, either. Transportation is ridiculously easy and available. One of the largest train hubs is a short 3-5 minute walk north and the tram is a block away. The whole city is immensely walkable and we found ourselves just taking a stroll to most destinations, including the Naschmarket, museums, and aquarium. When we go back to Vienna, Saint Shermin will be on the shortlist of preferred hotels.
Stayed 8 nights in Mar 2024

8/10 Good

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stau
Great location, good atmosphere of the hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Trevor

Disliked: Staff & service
There is no soundproofing of the rooms so you can hear everything from your neighbors, and since there is no hotel staff present after 1 pm, you are at the mercy of your neighbors if they choose to binge drink at the honesty bar upon arriving back at the hotel at 2 am.
Stayed 1 night in Dec 2023

10/10 Excellent

ADHAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love every minute
I have stayed at this hotel before and I enjoyed it the second time just as much. It is in a great location. Close to public transportation, shops, restaurants, and attractions. It is a smaller hotel and the small details they add to your stay are great. They are also super helpful in giving you great tips on food recommendations and explaining where the best stop might be on the underground.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mary Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Constantin, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Zaff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My home in Vienna
It's always a pleasure to stay here all the rooms are uniquely decorated with a regular refresh. All the staff and welcoming and knowledgeable about Vienna
Stayed 2 nights in Sep 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience_quirky hotel .Great location
Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Very special hotel which has been created with great care and love. Our experience was first rate and we will definitely return.
Stayed 2 nights in Jul 2023

6/10 Okay

Oleg

Business traveller
Liked: Staff & service
Sain Shermin is a small bed & breakfast hotel located on the second floor of an apartment building in downtown of Vienna, near Vienna Technical University and a few blocks from opera house. The door of the building and the hotel are always locked, and you need to have a numerical code to enter. The staff is always there from 7:00 to 13:00, and sometimes they stay later hours. The staff is friendly. There are plenty of restaurants, sightseeing and shopping around. However, I did not like the hotel as soon as I entered it. It smells terrible and I immediately got allergy symptoms. The air in the corridor and in my room (#12) had a bad smell. I have no idea what created the smell, but it is likely mold. I notified the staff and asked if they have air purifier. They did not have. They recommended me to open window and turn on a fan in bathroom. I then called Expedia (the room was booked through Expedia), explained the situation and asked if I can cancel the reservation and move to other hotel. (There are plenty of hotels around.) The Expedia representative contacted the owner of the hotel and the owner said that I can leave but they will not reimburse my expenses (7 night stay, 1-8 July, $150 a night). I could not afford these losses. Opened window and fan helped a little and I survived Saturday and Sunday. On Monday, the staff did cleaning, vented the corridors, sprayed with air fresheners, and the "mold" smell was shielded. I do not recommend this hotel.
Stayed 7 nights in Jul 2023

10/10 Excellent

Soamva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place close to a lot of sites, near the snack market and plenty of restaruants nearby. A bit of noise from the tram at night, but tolerable if going to sleep early.
Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Vanessa

Stayed 2 nights in Apr 2023

4/10 Poor

Olga

Travelled with family
Disliked: Amenities, property conditions & facilities
This is not a hotel is more like a hostel. Dis not feel safe, it is not so clean and very bad Odor coming from the bathroom. It should say more about this place i feel I got scamed. The only good thing is location
Stayed 2 nights in Apr 2023
Response from Sissy on Apr 8, 2023
Sorry to read this , in these cases we kindly ask to talk to the reception so we can help you and find a solution for your issues!

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location
Stayed 4 nights in Feb 2023
Response from Sissy on Apr 8, 2023
thank you!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like home
Great hotel. Highly recommend for your stay in Vienna.
Stayed 4 nights in Feb 2023
Response from sabine on Feb 18, 2023
thank you for your lovely comment!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and friendly little B&B style hotel
Stayed 1 night in Feb 2023
Response from Sissy on Feb 18, 2023
thank you!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a lovely hotel
Most lovely hotel room was so quirky and though out. Excellent hotel and had a bath in the bedroom which was nice. They gave us bath salts too! Very close to the center of vienna and to lots of restaurants. Would stay again 100%
Stayed 3 nights in Feb 2023
Response from Sissy on Feb 18, 2023
Thank you so much for your nice comment!

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for 3 nights on our city break to Vienna. Amazing location, 5 minute walk to the Opera house and many great bars and restaurants within a few minutes walk. Hotel was lovely, rooms nicely decorated and tea/coffee facilities available in the reception area. We had a lovely stay and would definitely recommend!
Stayed 3 nights in Feb 2023
Response from Sissy on Feb 18, 2023
Thank you very much for your nice review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Sissy on Feb 18, 2023
THX!

6/10 Okay

Olesia

Travelled with family and small children
Liked: Property conditions & facilities
Сніданок не включений, паркування не включено, вікно в номері не відчиняється для провітрювання, нема готельних одноразових тапок,не могла довго зайти в готель як прибула на місце.
Response from Sissy on Feb 18, 2023
Thank you for your comment, we ask our guests always to let us know their arrival time, to make sure to have access to the hotel any time...We do not provide slippers because of environmental reasons! to avoid waste.

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, quiet pensione about a 10 minute walk to Wien Innere Stadt, museum district. Not a lot of frills, but extremely clean, comfortable and friendly staff. The bathroom is VERY small by American standards. A larger person might have difficulty using the shower and toilet as they are crammed in tightly. I'm a 5'1" woman and still found it challenging to take a shower.
Stayed 3 nights in Nov 2022

10/10 Excellent

Fabiana

Stayed 1 night in Nov 2022
Response from Sissy on Nov 23, 2022
Thank you!

10/10 Excellent

Bradley, Hayden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Clean, well appointed rooms, excellent breakfast. Very convenient location within walking distance to the Ring and all subway and tram stations. I would definitely stay here again in my next trip to Vienna!
Stayed 2 nights in Sep 2022
Response from sissy on Nov 9, 2022
Thank you for the great review!

10/10 Excellent

Zaff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Vienna
My go to place in Vienna, centrally located only 5 mins walk to The Karlskirche and 8 mins walk to the Opera House. The rooms are spacious and clean and the staff friendly and knowledgeable.
Stayed 3 nights in Jul 2022

10/10 Excellent

Elwyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, hi-spec room, very centrally located, easily walkable to three metro stations and major sites, no views, but otherwise great. No staff on-site after 1pm, check emails carefully for check-in procedure. Staff lovely when we did see them. Didn't have the breakfast, probably should have done. Nice place.
Stayed 3 nights in Jul 2022

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Boutique hotel south of the centre
Afternoon check-in is super easy, your key is there to collect when you arrive. Very comfortable and stylish rooms with good bathrooms. Also good location, short walk to the centre and even shorter to the U-bahn/metro.
Stayed 1 night in Jun 2022

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Helpful staff.
Stayed 1 night in Jun 2022

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Marksplatz train station, also close to trams and buses. Variety of restaurants nearby including Naschmarkt. Billa supermarket and a bakery very short walk away. No kettle/jug in room to make tea. Water provided in lounge area not always hot.
Stayed 5 nights in Jun 2022

10/10 Excellent

Zaff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite place to stay in Vienna
My third stay, Saint Shermin BB&C Love this place. Clean and comfortable rooms. Polite, friendly and knowledgeable staff. Lovely location. Honesty bar is a 5* idea
Stayed 3 nights in Apr 2022
Response from Saint Shermin on Apr 12, 2022
Thank you for your kind feedback!

8/10 Good

Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Stayed 5 nights in Mar 2022
Response from Saint Shermin on Apr 12, 2022
Thank you for your kind feedback!

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION! Stay here, it's worth the money!
Saint Shermin was EXCELLENT! The location was just right. It's very easy to get around the city from here. Locally, it's 5 minutes from the Naschmarkt, 10-15 minutes from downtown and the museums. Very clean room. The beds were comfortable, the room was warm and the shower had good pressure with hot water. The only detraction was the size of the bathroom, it's very small and no bathtub, but the price is right and the staff is friendly. I highly recommend Saint Shermin!
Stayed 2 nights in Mar 2020
Response from Saint Shermin Team on Mar 12, 2020
Dear George, thank you so much for your friendly review! All the best

10/10 Excellent

Gene-Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great bedrooms with lots of attention to detail and care put into each room.
Stayed 1 night in Dec 2019
Response from Team Shermin on Dec 15, 2019
Dear guest, thank you so much for your positive review, we are glad to hear that. We hope, you enjoyed your stay in our hotel to the fullest.

10/10 Excellent

Zaff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
Absolutely beautiful place to stay. The room and reception are immaculate and clean. All the staff are friendly and willing to help out with information.
Stayed 3 nights in Dec 2019
Response from Hotel Shermin on Dec 13, 2019
Dear Zaff, Thank you very much for your kind review, it's very important to us! All the best from Vienna, Hotel Shermin

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel brilliant staff
As everyone says, the staff here are so charming. We were working and they were all very helpful. Check in is early; the room (no 17) was modern and spotless - lovely design with plenty of light, quality toiletries, complimentary drinking water...The location is perfect for exploring Vienna with lots of great cafes nearby. We didn't try the breakfast (or the champagne!) - I'd definitely stay here again.
Stayed 5 nights in Nov 2019
Response from Team Shermin. on Nov 10, 2019
Dear guest, thank you so much for your kind review, we are looking forward to your next visit! Best regards, Team Shermin.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality, clean and well maintained and location within 10mins walking distance from vienna operahouse
Stayed 4 nights in Oct 2019
Response from Shermin on Oct 12, 2019
Thank you so much for your friendly feedback!

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel 9.5/10
The Hotel was as described in previous reviews.It was Clean with daily linen changes and Water in the room.The staff was extremely friendly , helpful and professional.The breakfast cost 14 Euro and well worth it.I would recommend this hotel to friends and would consider staying there again.The location is ideal with a short walk to Karlplatz underground on U1 line. We were given a good room with a view to the street.The staff were very helpful and considerate.
Stayed 4 nights in Sep 2019
Response from Sissy on Sep 30, 2019
Dear Keith, thank you for your great review. We hope to welcome you here again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've liked the location, staff and cleanliness. breakfast was very expensive.
Stayed 5 nights in Aug 2019
Response from Shermin on Sep 7, 2019
Thank you so much!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Team Shermin on Aug 28, 2019
Dear Elizabeth, thank you very much for your positive review, it's important to us! We would be happy to welcome you again in our Hotel Shermin.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, pictures don't do it justice
Incredible place! Check in and out was simple, we arrived after hours to a room key with our name on it. The room was very high standard, much nicer that I had imagined. Very cozy and comfy, it was raining for some of our trip so it was an easy decision to go back and nap! Would totally stay again.
Stayed 2 nights in May 2019
Response from Sissy on Jun 4, 2019
Dear Grant, thanks for your nice words, we really appreciate that. We are happy that you liked your room and looking forward to welcome you again in the hotel Saint Shermin.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean, rooms are very cute. The front desk is whey friendly. Only issue was trying to find parking since they only have street parking.
Stayed 1 night in May 2019
Response from Shermin on May 6, 2019
Thank you for your message. Your feedback is very important for us. We are looking forward to see you again. Best regards,

10/10 Excellent

Istvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice staff. Quite pleased with the hotel.
Stayed 2 nights in May 2019
Response from Shermin on May 6, 2019
Thank you for your message. Your feedback is very important for us. We are looking forward to see you again. Best regards,

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very lovely and romantic hotel with an excellent location a very few minutes walk from the U-Bahn-Station Karlsplatz, the Naschmarkt, the Secession, and a few more minutes walk to the Leopold Museum, Kunsthistorisches Museum in the Museumquarter. And free champagne in the early evenings. I will certainly stay there again.
Stayed 6 nights in Apr 2019
Response from Shermin on Apr 17, 2019
Thank you so much for your friendly review! See you again in Vienna.

8/10 Good

Julia, Fort Collins, Colorado, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near metro and Karlsplatz. Good directions and check-in information. Friendly, helpful staff when they were there. Lighting in our room was poor. Had to roll up carpet as was easy to trip on. Bathroom so small my 6'4" husband could not sit on the toilet.
Stayed 3 nights in Mar 2019
Response from Shermin on Apr 1, 2019
thanks for your comment

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, charm and relax staying. Nice breakfast and Champaign!
Stayed 4 nights in Feb 2019
Response from Shermin on Jun 24, 2019
Thank you so much for this nice feedback!

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019
Response from Shermin on Apr 1, 2019
thanks for your mark

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Sissy on Feb 16, 2019
Thank you so much for your friendly feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel with a great location within walking distance of all the sites. Very helpful and courteous staff.
Stayed 2 nights in Jan 2019
Response from Sissy on Jan 28, 2019
Dear Guest, thank you for your great review. All the best from Vienna.