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Reviews of Select Hotel Prinz Eugen Wien

4 out of 5
Select Hotel Prinz Eugen Wien
Wiedner Guertel 14, 1040 Wien 4, Vienna, Vienna

Reviews

8.4

Very good

Rating 10 - Excellent. 400 out of 1004 reviews" "
Rating 8 - Good. 438 out of 1004 reviews" "
Rating 6 - Okay. 114 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 29 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kun Taek

Travelled with partner
Liked: Cleanliness
Generally okay.
Stayed 3 nights in Feb 2024

10/10 Excellent

Marius-Cristian, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room for a very good price. 2 minutes from central train station, shopping mall, tram station
Stayed 4 nights in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A recently modified hotel, retaining its traditional, grand style in a relaxed atmosphere. Large reception rooms and clean airy bedroom and bathroom and friendly helpful staff. A good selection of generous breakfast courses on the 1st floor restaurant. A good local traditional Tyrollean restaurant on the doorstep, with others close by. conveniently located within 10 minute walk from the main railway station which also including underground U1, U3 lines plus trams and local buses. We are already looking forward to returning.
Stayed 7 nights in Feb 2024

10/10 Excellent

Chun Kit

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful, especially the gentleman at night time. Also at a very convenience location, easy access by tram, bus and train.
Stayed 1 night in Feb 2024

8/10 Good

Simon

Stayed 4 nights in Jan 2024

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The hotel was undergoing a much needed renovation so there was some inconvenience. The rooms were old but fairly clean and would have been comfortable enough except the bed pillows were really thin. When we asked for another one, we were told we couldn't have one. There was a list of the Christmas markets and a local map so we could locate them available in the lobby and we appreciated that. Most of the nearby restaurants were fast food establishments in the train station and that got old very fast. I might stay there again.
Stayed 7 nights in Dec 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service
Novum bonum
We found the hotel very conveniently located, being not far from the main railway station and not far from the D-line tram which goes straight to the city centre. The hotel appears to be under renovation which we were not aware of at the time of booking but this did not make any practical difference to the enjoyment of our stay. The room was exceptionally clean. It was rather small. Some pictures on the wall would have perhaps made it more welcoming. We ordered an additional duvet which was gladly provided. Being winter, it was good to see that the radiator was easy to operate and provided adequate heat. It is a quiet hotel. Personnel on reception in the mornings and in the evenings were helpful. The breakfast was very good and we enjoyed the variety of food on offer. Overall, we found that the hotel met our needs for a long weekend and it was good value for money compared to similar hotels in the area.
Stayed 5 nights in Dec 2023

10/10 Excellent

Johanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being very close to main train station, trams lines. Shopping malls close by. Has good variety of food for breakfast.
Stayed 1 night in Dec 2023

2/10 Terrible

MaCharisse

Travelled with family
Disliked: Amenities
The front desk personnel is super rude. I already know that Austrians are naturally aloof but I expect someone working in hospitality to treat their customers better. For that reason alone, this hotel has zero rating. Be warned, or you’ll experience hostility right when you check in.
Stayed 3 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean, old world charm. Bed was comfortable and the shower was hot.
Stayed 2 nights in Nov 2023

8/10 Good

James, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay. LOcation OK, but a bit off the beaten path.
Stayed 4 nights in Nov 2023

8/10 Good

Andrej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

4/10 Poor

John, Virginia Beach

Disliked: Amenities, property conditions & facilities
Disappointing. I won’t be back At present, this hotel is notable for one thing that the Expedia property guidance doesn’t say and one thing it does say. First, the entire front of the building is covered in scaffolding and each room contains a notice warning of noise during the week - no mention of this whatsoever. Second, the property is described as upscale and 4-stars. Frankly, I am astonished. The lobby and downstairs public area is small and unwelcoming. The bar appears to be a drinks rack behind reception. The carpets were threadbare on the stairs and overdue replacement on my floor. The soundproofing on the external windows of the property is excellent but the internal muffling between the rooms and the corridor and floor above is dreadful - you could probably hear a mouse sneeze. My room was clean but the mattress mis-sized for the bed, to which my bruised shin can attest. Breakfast was okay but no more. Visitors on business will be disappointed by the flat-screen tv taking up 80 per cent of the desk.
Stayed 1 night in Nov 2023
Response from Novum Hotel Prinz Eugen Wien on Nov 20, 2023
Dear guest,Thank you very much for your feedback.We regret that you did not enjoy your stay. Of course we strive to provide the best possible service to all of our guests and we are sorry that we fell short in your case. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience.With kind regardsYour Novum Hotel Prinz Eugen Wien team

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
I chose this hotel for an overnight stay as it is only a 5 minute walk across the street from the train station and I had a mid-morning flight to catch from Vienna Airport (20min train). The staff were pleasant, the room was comfortable and clean. Several eating options within a couple of blocks in the evening, even more through the day. This hotel was perfect for what I wanted it for. The only slight negative was that the room was a little dated (mahogany and brass) and a little tired but did not cause any issues. I did not have breakfast so cannot comment on this.
Stayed 1 night in Nov 2023
Response from Your team of Novum Hotel Prinz Eugen Wien on Nov 14, 2023
Dear Simon,Thank you for your great review. We are happy that you enjoyed your stay with us. Come and visit us again soon. We look forward to you!Best regards,Your team of Novum Hotel Prinz Eugen Wien

10/10 Excellent

Lyle

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Andree

Liked: Cleanliness
Better place to go
The place is under construction. It was noisy at time. And the room was close to the elevator.... make sure you reserve away from the elevator. No toiletries except a squeezed bottle to wash and same for shampoo. The bed semi comfortable.
Stayed 3 nights in Oct 2023

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was great specifically Melissa and Robert. Room was great. The only inconvenience was the construction and particulary the construction workers who use the elevators all the time, they never prioritized customers but themselves. I hope the make-up finishes soon and the hotel experience will be much better
Stayed 3 nights in Oct 2023
Response from Your team of Novum Hotel Prinz Eugen Wien on Oct 27, 2023
Dear guest,Thank you very much for your great review. We are pleased that you were very satisfied with our staff. We are happy to pass on the positive feedback to our staff. Unfortunately, the lift is often used by the construction workers and this occasionally causes waiting times for our guests. We sincerely apologise for the inconvenience caused and we hope to welcome you as our guest again.

8/10 Good

Carol

Liked: Cleanliness, staff & service
The hotel is undergoing a major remodel. They’re doing a fine job of mitigating the impact to guests, but you have to walk under scaffolding to get in. Thought they should have advised me of that. Otherwise they were great.
Stayed 1 night in Oct 2023
Response from Your team of Novum Hotel Prinz Eugen Wien on Oct 25, 2023
Dear Carol,Thank you very much for your positive feedback. We are pleased that you enjoyed your stay with us. Your satisfaction is the best reward for our team. We hope to welcome you again soon.Best regards,Your team of Novum Hotel Prinz Eugen Wien

6/10 Okay

Richard John

Travelled with family
It’s old fashioned and is being rebuilt slowly. The bar is basic and has a few drinks but you won’t want to hang around there. However the rooms can be huge (superior) and it is opposite a main rail station. There is a really good hotel next door with a nice bar and the station has lots of eateries plus a supermarket. If the price is good then it is a fair place to stay but by no means great. Scaffolded on outside when we stayed with some work going on inside.
Stayed 2 nights in Oct 2023
Response from Your team of Novum Hotel Prinz Eugen Wien on Oct 23, 2023
Dear guest,Thank you for your feedback. We regret that we did not fully meet your expectations. Guest comments help us to constantly put our services to the test. We sincerely thank you for your opinion. We sincerely apologise for the inconvenience caused. Hopefully you will visit us again.

4/10 Poor

Robert, Nokomis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

4/10 Poor

ryan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were without hot water one night. Breakfast was way too expensive. Very limited options for loading/unloading luggage
Stayed 3 nights in Oct 2023
Response from Novum Hotel Prinz Eugen Wien on Oct 18, 2023
Dear guest,Thank you for bringing your experience to our attention.We regret that you had no hot water one night. Your criticism will be forwarded internally because it is really important for us that our guests feel comfortable at our hotel completely. It's a pity that you found the breakfast way too expensive as it's really good and can compete with the competitors in price. We sincerely apologize for the inconvenience.With kind regardsYour Novum Hotel Prinz Eugen Wien team

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spot on.
Stayed 3 nights in Oct 2023
Response from Novum Hotel Prinz Eugen Wien on Oct 12, 2023
Dear guest,Thank you so much for this excellent rating.We hope you'll choose to stay with us again the next time you're in town.With kind regardsYour Novum Hotel Prinz Eugen Wien team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for travel from train station Great staff Clean and quiet Room spatial and comfort level is satisfied
Stayed 2 nights in Sep 2023

10/10 Excellent

LUZ

Good
Stayed 4 nights in Sep 2023
Response from Your team of Novum Hotel Prinz Eugen Wien on Sep 7, 2023
Dear guest,Thank you for your great review. It is a pleasure to know that you enjoyed your stay with us and that you were also satisfied with the service provided by our staff. We work every day to ensure that every guest feels comfortable with us.We hope to see you again with us. Best regards,

10/10 Excellent

Omar

Stayed 3 nights in Jul 2023

10/10 Excellent

melitta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectations. Had really only booked for convenience as being very near the train station - only spent 1 night as arriving from Graz and flying back to the UK the next morning. However, room was very spacious & clean. I would have no hesitation using this hotel for a longer stay in Vienna- easy to get to the city centre via the metro.

10/10 Excellent

ILIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Jennifer

Stayed 2 nights in Jun 2023

8/10 Good

Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. It is a few minutes walk to the central station and about 30 minutes walk to old town.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was perfectly clean including the seemingly new bathroom. Bed was comfortable. Room was maybe a little smaller than I'd have liked, but still had a desk at which I could comfortably work. Location at the Hauptbahnhof was great.
Stayed 1 night in May 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

8/10 Good

Jeffrey Van

Stayed 1 night in May 2023

6/10 Okay

Norma

Travelled with group
very close to the train station is a plus.
Stayed 3 nights in Mar 2023

8/10 Good

Pavel

Business traveller
Liked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Nickolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

ALISTAIR EDWARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really good hotel that is kept tidy. Word of warning though that it is undergoing renovations currently.
Stayed 7 nights in Apr 2023

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tea making but otherwise very nice!
The room was lovely, a superior double with separate toilet and bathroom was very convenient and we had a sofa to relax on in the evening, but the lack of tea and coffee making facilities in the room or anywhere in the hotel at all was disappointing, as the weather was cold and it would have great to have been able to have a hot drink in the room.
Stayed 4 nights in Apr 2023

6/10 Okay

Ilker, Istanbul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was construction in the hotel, it looked a bit old.
Stayed 2 nights in Mar 2023

4/10 Poor

Ashley

Disliked: Cleanliness
wifi wasn’t working, AC wasn’t working, bathroom stunk like pee. breakfast was good.
Stayed 4 nights in Mar 2023

8/10 Good

Nelson

Stayed 3 nights in Mar 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vienna in spring.
The city is buzzing, plenty to do and see. The hotel is handy for the underground and other transport links. The work being done didn’t interfere with our stay, no noise at all! Friendly reception staff. The city is spotless as is the underground. Locals are approachable, helpful and friendly.
Stayed 3 nights in Mar 2023
Response from Novum Hotel Prinz Eugen Wien on Mar 17, 2023
Dear guest,We appreciate you taking the time to leave a review and such a great one at that.Thanks a lot and hopefully this is good incentive that you may look to book with us again.With kind regardsYour Novum Hotel Prinz Eugen Wien team

8/10 Good

Rina

Stayed 2 nights in Mar 2023

8/10 Good

Angie, Auckland

Stayed 5 nights in Feb 2023

8/10 Good

sumitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the way of hotels.
Stayed 3 nights in Jan 2023
Response from Novum Hotel Prinz Eugen Wien on Feb 1, 2023
Dear guest,Thanks for your good rating.We are happy that you enjoyed your stay at our hotel.It would be our pleasure to welcome you back one day.With kind regardsYour Novum Hotel Prinz Eugen Wien team

10/10 Excellent

Michael, Benicia

Liked: Staff & service, amenities, property conditions & facilities
Very convenient to train station. Comfortable room with balcony, refrigerator. Easy check-in. Great supermarket across the street. 30 minutes to airport.
Stayed 3 nights in Jan 2023