- Disliked: Staff & service, amenities
They did not clean our room. When the cleaning staff knocked I told them to come later even in German “spatter”, then at night when we came back nothing, when we called reception the lady asked me to go downstairs to pick up towels because no more staff, so I went to reception to get towels. The when showering we found out the soap dispenser of shower was empty so had to walk to the bathtub area to get shower gel then walk back to shower every 20 seconds. When we complained to manager the next day on Saturday morning at 11 am she just said she would mention this to the cleaning crews, when we came back at 1.30 pm to pick up our luggage at reception and leave no words from her, nothing as she was busy checking in new guests. Very low standard for an international brand and the attitude says it all that nobody cares about the brand.