Property entrance

Reviews of Hotel Kaffeemühle

3 out of 5
Hotel Kaffeemühle
Kaiserstraße 45, Vienna, Vienna

Reviews

7.6

Good

Rating 10 - Excellent. 153 out of 698 reviews" "
Rating 8 - Good. 309 out of 698 reviews" "
Rating 6 - Okay. 148 out of 698 reviews" "
Rating 4 - Poor. 54 out of 698 reviews" "
Rating 2 - Terrible. 34 out of 698 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families.
Stayed 2 nights in Dec 2023

6/10 Okay

Yana

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Jan 2024

6/10 Okay

JUSUF

Disliked: Property conditions & facilities
Rooms were cold on Jan 11, Windows had air leaks, breakfast wasn't great, Rooms and bathrooms outdated. You get what you pay for. Good for overnight short stay
Stayed 1 night in Jan 2024

6/10 Okay

Frank

Liked: Cleanliness, staff & service, room comfort
Basic hotel on the edge of the central area
Fairly basic hotel on the edge of the central district. Room was clean and comfortable, but hallways and common areas were very run down. Our room didn’t have a window over the busy street, so it was quiet. Hotel is at the intersection of two tram lines and well connected to transit, regional rail and U-Bahn station is walkable. It was a bit overpriced for what you get, but this was during the Christmas season so not surprising.
Stayed 1 night in Dec 2023

4/10 Poor

Claudiu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms very modest. Cleanliness could be better. I played 320 Euro with breakfast. Cheap breakfast.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money clean hotel
Good clean hotel. Conveniently placed a short tram ride to the centre or a 20 min walk. Breakfast good buffet style
Stayed 2 nights in Nov 2023

8/10 Good

Spirescu

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Ravi

Travelled with family
Disliked: Staff & service, room comfort
Not worthy of 3 star.
Rooms need refurbishing, ac was not working, only heating no cooling. Breakfast was okay, front lady Nadine was kind and helpful cannot say the same for any other staff. Location is decent though.
Stayed 2 nights in Nov 2023

8/10 Good

Christiaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures made it look like multiple rooms but all 5 beds were in 1 room. Wasn’t ideal. Good location overall.
Stayed 2 nights in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant reception staff. The hotel is not new so some signs of ageing but perfectly clean and functional. Some noise as trams rumble by but is on two routes (5 & 49 close by) so good for transport to the centre. As they don’t run all night this is a bonus rather than a problem. Good selection at buffet breakfast. Would recommend if you want a middle priced hotel in convenient location.
Stayed 2 nights in Oct 2023

8/10 Good

Gillano

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023

6/10 Okay

IAROSLAV, Hollywood

Liked: Cleanliness, staff & service, amenities
Hotel need renovation
Stayed 1 night in Sep 2023

8/10 Good

Heysaraj

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too many stairs are the entrance of the hotel making life hard for people carrying heavy bags.
Stayed 3 nights in Sep 2023

6/10 Okay

ion stelian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Abhijit

Everything was there as we expected
Stayed 2 nights in Aug 2023

10/10 Excellent

Gillian

Stayed 2 nights in Aug 2023

10/10 Excellent

Sidney, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff Good breakfast Basic room
Stayed 3 nights in Aug 2023

6/10 Okay

Peter

Stayed 1 night in Jul 2023

10/10 Excellent

Juraj

Stayed 1 night in Jul 2023
Response from your team Kaffeemühle on Jul 26, 2023
we are happy that you have enjoyed your stay with us.

8/10 Good

Debbie

Stayed 1 night in Jun 2023
Response from your team Kaffeemühlr on Jul 14, 2023
Thank you for your rating.

8/10 Good

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Nice and clean hotel with walking distance from Mariahilfiger Street.
Stayed 1 night in May 2023
Response from your team Kaffeemühle on Jul 14, 2023
thank you very much for your review. We are happy that you stay met your expectations.

10/10 Excellent

benoit

Liked: Staff & service, property conditions & facilities
vvery good
Stayed 1 night in May 2023
Response from team Kaffemühle on Jun 30, 2023
thanyk you very much for your rating.Our staff will always be happy to see you again.

6/10 Okay

Allison

Stayed 1 night in Feb 2023

10/10 Excellent

John D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
A great hotel very reasonably priced. Good location. Near transport links. Very clean and spacious room. Spotless linen and towels. Only one minor negative - the dated decor ( simply updating the pictures would make a world of difference).
Stayed 1 night in Apr 2023

10/10 Excellent

MAHTA

Stayed 5 nights in Nov 2022

8/10 Good

Elena

Stayed 2 nights in Oct 2022

6/10 Okay

George

Stayed 2 nights in Aug 2022

8/10 Good

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great option if you’re passing through Vienna for a day or two and need a quick place to stay. Hotel has a good location close to U and restaurants and shops, has basic amenities and pretty much everything you need for one person for a day or two, no fridge in the room. If you’re in Vienna on a holiday and staying longer than 3 days I recommend spending more money for a little bit nicer hotel or something a little bit more cheerful to treat your self.
Stayed 1 night in Aug 2022
Response from HOTEL KAFFEEMÜHLE on Sep 11, 2022
Dear Mrs Tamara,Thank you so much for taking time to coment about our hotel.best regards from Vienna

10/10 Excellent

Kerim Lutfu

Stayed 1 night in Jul 2022

2/10 Terrible

yasir

Stayed 2 nights in Jul 2022

8/10 Good

Hinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay!
Nice comfortable room, and in a good location
Stayed 3 nights in Jun 2022

10/10 Excellent

Samir

Stayed 2 nights in Apr 2022
Response from Hotel Kaffeemühle on Apr 16, 2022
Dear Samir, thank you for the amazing review! We are glad you enjoyed your stay. Kind regards, Your Hotel Kaffeemühle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I actually stayed in another hotel (Westbahn) approx. 500 m from this hotel, as Hotel Kaffeemühle was closed due to pandemic situation and hotel Westbahn was accomodating the clients of Kaffeemühle. So, my rating is about Westbahn hotel, which was very lovely, clean, next to Westbahnhof, with excellent breakfast and welcoming service.
Stayed 2 nights in Mar 2022
Response from Hotel Kaffeemühle on Mar 14, 2022
Dear Guest, thank you very much for your amazing review! We are very glad that you enjoyed your stay at the Westbahn and especially liked the breakfast! We hope you had an incredible time in Vienna! Kind regards, Your Hotel Kaffeemühle Team

10/10 Excellent

MINSU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hotel Kaffeemühle on Feb 7, 2022
Dear Minsu, thank you for your amazing review! We hope you had a great time in Vienna! Kind regards, Your Hotel Kaffeemühle Team

8/10 Good

Kelly Tran

Liked: Staff & service
The staff were okay, I didn't stay too long so I wasn't sure. The room was big enough but there wasn't any AC so it was a little bit hot. It was fine though. I think the light was a bit too dim as well, but the bathroom was quite clean. I thought it was a bit hard to lock and unlock the doors so it took a while... also, the lights in the hallways weren't sensitive enough so when I left the room, it was scary because it wouldn't turn on. I also saw a bug in the room, which is fine because things happen and it was easy to kill.
Stayed 1 night in Nov 2021
Response from Hotel Kaffeemühle Team on Dec 22, 2021
Dear Mrs. Tran, we are happy to hear that you liked the staff as well as our cleanliness. We are sorry to hear that you missed the AC, as it is winter in vienna we didn't think that it is necessary to provide an AC with an outside temperature of 7 to -5 degrees. If you have any needs, please don't hesitate to contact our reception directly, during your stay! Kindly, Your Hotel Kaffeemühle Team

10/10 Excellent

Alexandru

Travelled with group
Liked: Cleanliness, staff & service, room comfort
nice hotel
a clean 3 star hotel. acceptable for the price. located right near westbahnhof you have all connections to city centre or to the airport.
Stayed 3 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Westbahn
Hotel was closed so I was reassigned to stay in Hotel Westbahn. Great location and stay. Would recommend.
Stayed 1 night in Aug 2020

8/10 Good

Alex, Kansas City

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was excellent, clean and bright/airy. Hallways were worn and perhaps carpets were a little stained, but who cares? Location/room were 10/10! Would def. stay again!
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is great. Slightly outdated, but nice rooms.
Stayed 4 nights in Feb 2020
Response from Your Novum Hotel Kaffeemühle Team on Mar 30, 2020
Dear Guest, thank you very much for your visit and your review of our hotel. It would be a pleasure to welcome you again in the near future. With warm regards from Vienna, Your Novum Hotel Kaffeemühle Team

6/10 Okay

Verified traveller

It was ok for the money they ask. I didn't particularly enjoy how little soundproof it is. After a series of nights that my neighbours had their TV on after hours, I had to ask the receptionist to ask them title it down. I never thought I would be that person.
Stayed 4 nights in Feb 2020
Response from Your Novum Hotel Kaffeemüle Team on Mar 30, 2020
Dear Guest, Thank you for taking the time to rate us. We look forward to welcoming you back soon Warm regards from Vienna, Your Novum Hotel Kaffeemüle Team

8/10 Good

Dietmar, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value for money - location basic room , comfortable mattress, very clean very basic breakfast, one of the breakfast staff rather abrupt
Stayed 4 nights in Feb 2020
Response from Your Novum Hotel Kaffeemühle Team on Mar 30, 2020
Dear Guest, thank you very much for your visit and the great review of our hotel. It would be a pleasure to welcome you again in the near future. With warm regards from Vienna, Your Novum Hotel Kaffeemühle Team

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2019

2/10 Terrible

Sardar

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 stars
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Hanne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities
It was in a good location. Close to the metro and places to eat.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location. Quite simple hotel but the room is large and comfy.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The property claims to be three stars but wouldnt qualify for one star judging from dirty carpet, uncomfortable beds, old furniture and rather a single lifts that works temprementaly in a 7 floor property. Overall, very very disappointed at this bad hotel.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Ok and clean property but could use some upgrade to become more modern.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019