Terrace/patio

Reviews of Austria Trend Parkhotel Schönbrunn

4 out of 5
Austria Trend Parkhotel Schönbrunn
Hietzinger Hauptstrasse 10-14, Vienna, Vienna

Reviews

9.0

Wonderful

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 297 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Carolina

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We loved the lobby! The toilet smelled bad and there where hairs on the floor. Room was very distant, specially if you are carrying luggage. We arrived early and our room was not really and bellman was super nice, he recieved our luggage and showed us the way to restaurants in the área.
Stayed 1 night in Apr 2024
Response from Austria Trend Parkhotel Schönbrunn on Apr 8, 2024
Dear Carolina, The feedback from our guests is the motivation to always do our best and to ensure that you feel at home with us. Your opinion is very important to us, because we would like to improve in every respect in order to be able to offer our valued guests an even better feeling of well-being during their stay.We are very sorry that your stay was not fulfilling your satisfaction and we assure you that this does not correspond our usual high quality standard.Please be assured that we will follow up and discuss your feedback with the relevant departments and do our utmost to improve our offerings in the future. At the same time, we would like to formally apologize to you and hope that you will accept our apology.Nevertheless, we would be very happy if we would welcome you again as our guest one day. Of course we will do everything we can to ensure that you can enjoy your stay to the fullest.Kindest regards, Sebastian SiegfriedGeneral ManagerAustria Trend Parkhotel Schönbrunn

8/10 Good

Anwar

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Austria Trend Parkhotel Schönbrunn on Apr 8, 2024
Dear guest Anwar,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara HahnGuest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Marcus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very imperial experience. Much to recommend.
Stayed 3 nights in Mar 2024
Response from Austria Trend Parkhotel Schönbrunn on Mar 27, 2024
Dear Marcus, thank you for sharing your positive feedback with us. We are delighted to hear that you had an imperial experience and found much to recommend. Your kind words truly motivate us to continue delivering exceptional service. We look forward to welcoming you back for another memorable stay. Kindest regardsSebastian Siegfried General Manager Austria Trend Parkhotel Schönbrunn

4/10 Poor

Vijaya, Mississauga

Liked: Cleanliness
Disliked: Property conditions & facilities
There was construction going on and I could not sleep in the mornings. The hotel staff was negligent in putting me in a room near where the construction was happening knowing well that it would cause disturbance.
Stayed 4 nights in Feb 2024
Response from Austria Trend Parkhotel Schönbrunn on Feb 21, 2024
Dear Vijaya,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the construction noise during your stay. We understand how important a good night's sleep is and we regret that we were unable to provide you with a quiet room. Your comments have been duly noted, and we will take them into account for future improvements. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Kindest regards,Sebastian SiegfriedGeneral ManagerAustria Trend Parkhotel Schönbrunn

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Austria Trend Parkhotel Schönbrunn on Mar 21, 2024
Dear Felipe,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The manager of the Hotel was incredible. Very understanding and helpful.
Response from Austria Trend Parkhotel Schönbrunn on Feb 13, 2024
Dear Norman,Thank you very much for taking the time to share your positive feedback about your recent stay at Austria Trend Parkhotel Schönbrunn. We are delighted to hear that you found our manager to be incredible, understanding, and helpful. It is always our aim to provide exceptional service and ensure our guests have a pleasant experience. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Kindest regards,Sebastian SiegfriedGeneral ManagerAustria Trend Parkhotel Schönbrunn

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easily the best hotel in Vienna.
Another fantastic nights stay at Parkhotel Schönbrunn - everything was fantastic as always, the staff are amazing (Andreas was incredible at checkin). Thank you and look forward to staying again.
Stayed 1 night in Jan 2024
Response from Austria Trend Parkhotel Schönbrunn on Jan 26, 2024
Dear Robert,Thank you for choosing Austria Trend Parkhotel Schönbrunn for your recent stay in Vienna. We are delighted to hear that you had another fantastic experience with us and that our staff, especially Andreas, provided you with excellent service. Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Kindest regards,Sebastian SiegfriedGeneral ManagerAustria Trend Parkhotel Schönbrunn

10/10 Excellent

Marcus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and relatively recently upgraded hotel close to Schönbrunn. Very helpful staff when I had a double booking due to my own fault. Will come again!!
Stayed 1 night in Jan 2024
Response from Austria Trend Parkhotel Schönbrunn on Jan 18, 2024
Dear Marcus,we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions.We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back!We would be honored to welcome you again as our valued guest.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to visit Zoo and Schonbrunn palace. Just few minutes walk. Also metro stop is just behind corner if you want to explore rest of the city. There's public underground parking connected to hotel too. Hotel was great, would definitely use it again.
Stayed 2 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Jan 17, 2024
Dear Peter,we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions.We are delighted to read that you enjoyed your stay in Vienna and that you felt so comfortable and welcome in our Austria Trend Parkhotel Schönbrunn – thank you for your recommendation and for your wish to come back!We would be honored to welcome you again as our valued guest.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Austria Trend Parkhotel Schönbrunn on Jan 9, 2024
Dear Rachel,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Rachel

Stayed 3 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Jan 9, 2024
Dear Rachel,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

8/10 Good

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property but location is not recommended too far from city centre only one sightseeing nearby rest all location far away . Limited option for food . As per the price they charged better to book in centre area for more option like food , shopping and sightseeing.
Stayed 2 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Jan 9, 2024
Dear Shelly,thank you for staying in our Austria Trend Parkhotel Schönbrunn and sharing your constructive feedback with us.We regret deeply that our hotel did not meet your expectations and we assure you that this does not correspond to our usual standard. We have to apologize for the inconveniences during your stay. Even if your experience with us has not been as expected, it helps us further to improve our product and service. Of course we will discuss these points in our quality meeting to address the points of criticism.We are looking forward to welcoming you back in the future and wish you all the best.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Zigang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we stayed at this hotel for 2 nights. the location is great, right across street from the palace. the hotel staff was very helpful. breakfast was very expensive.
Stayed 2 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Jan 8, 2024
Dear guest Zigang,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Feb 1, 2024
Dear Irene,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Jan 8, 2024
Dear Elena,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Cahil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room wonderful staff.
Stayed 1 night in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Jan 8, 2024
Dear Guest Cahil,Thank you for this wonderful comment! We are very pleased that you were particularly impressed by the qualities of our team. We will be happy to share this motivating feedback with our employees.We look forward to welcoming you again soon.With kind regardsBarbara Hahn, Guest Relations - for the team of Austria Trend Parkhotel Schönbrunn

8/10 Good

Helfried, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Jan 8, 2024
Lieber Gast Helfried,wir freuen uns, dass wir Sie als Gast im Austria Trend Parkhotel Schönbrunn begrüßen durften und dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen.Vielen Dank für Ihre positive Bewertung - Ihr Feedback ist uns sehr wichtig!Es wäre uns ein Vergnügen, Sie bei Ihrem nächsten Wienaufenthalt wieder bei uns Willkommen heißen zu dürfen.Mit lieben GrüßenBarbara Hahn, Guest Relation - für das Team vom Austria Trend Parkhotel Schönbrunn

6/10 Okay

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but two singles is not the king I requested
Stayed 2 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 19, 2023
Dear Trevor,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and comfortable rooms
Lovely hotel near Schönbrunn Palace but not close to the city center however only a few stops by train which is less than a block away. The only complaint was that the room was very hot and the heat virtually impossible to control without opening the window which made things a little noisy. There is a selection of restaurants in the area and we found some great food within a 15 minute walk.
Stayed 3 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 13, 2023
Dear Caroline,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel. Thank you for your hint due to the temperature, we will check your input immediately with our maintenance department. At the same time we would like to apologize for the inconveniences.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regards,Barbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

6/10 Okay

Rafael

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 13, 2023
Dear Rafael,we are pleased to welcome you as our esteemed guest at the Austria Trend Parkhotel Schönbrunn and that you took the time to share your impressions with us.As we always strive to continually improve our offerings and services, we would like to ask politely if you could tell us the details of your stay. Only with your help, we get the possibility to make positive changes. Your feedback is highly appreciated!Thank you very much for your help and we wish you a successful day!Kindest regards,Barbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

8/10 Good

Reagen

Stayed 2 nights in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 12, 2023
Dear Reagen,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Haydee, CAGUAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it's beautiful
Stayed 1 night in Dec 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 12, 2023
Dear guest Haydee,we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna.We are looking forward to welcome you again!Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

effat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and great place to stay!
Stayed 12 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 12, 2023
Dear Effat,we are pleased to welcome you in our Austria Trend Parkhotel Schönbrunn and for for taking the time to rate your impressions.We are upfront with fair comments, positive as well as negative. Every single feedback is very important for us, because it helps us further to improve our product and services. As we always strive to continually improve our offerings and services, we would like to ask politely if you could tell us the some details and special situations of your stay – we appreciate it!If you are planning your next trip to our exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room with a view of the Schunbrunn gardens and palace was worth the short metro ride to the city. The metro is across the street making it easy to get into the beautiful city of Vienna. Opera stop puts you right in the heart of Vienna. Add breakfast to your stay - it is simply the best we experienced in the 7 cities in Europe we visited , including the UK. Give at least some of your time to wandering around the Schunbrunn gardens literally across the street. Summer visitors be aware that the AC will not come on unless temp gets to 20 C or 68F outside. Popular with large tour groups as well. Amazing and comfortable stay. Do not take a taxi from the airport! Will cost over 100 US dollars. Take the express tram into the city and then get a taxi to the hotel if you don’t want to navigate the metro to the hotel. So easy to do from the hotel, once you are there.
Stayed 3 nights in Oct 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 12, 2023
Dear Sharon,thank you for choosing our Austria Trend Parkhotel Schönbrunn for your travels to Vienna and taking time for your absolute positive review!Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks for our passion to be your host.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

6/10 Okay

Lydia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I love the area, the hotel is stunning and the buffet breakfast was the best I ever had! Only complaints was the maid service was poor, they did not replenish my coffee cups or clean the rubbish so I ended up getting a bug in my room because of it.
Stayed 2 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 5, 2023
Dear Lydia,Thank you for your constructive feedback and that we were able to welcome you as a guest in our hotel!We are extremely pleased that you felt comfortable in our house and that we were able to offer you the ideal starting point for your stay in Vienna. Thank you also for the positive mention of our royal hotel and our delicious buffet breakfast.Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Austria Trend Parkhotel Schönbrunn, we sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.We apologize for the inconvenience.As a valued guest thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Vienna!Kind regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was excellent everything about the hotels fantastic thanks you
Stayed 3 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Nov 28, 2023
Dear Sheila,Thank you for your absolute positive rating!It is very pleasing for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna.Feedback from our guests is the drive to do our best and make you feel at home with us.Therefore, we would be happy to welcome you again soon and wish you all the best in the meantime!Kind regardsBarbara Hahn, Guest Relation – for the team of Austria Trend Parkhotel Schönbrunn

10/10 Excellent

GREGORY

Stayed 2 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 19, 2023
Dear Gregory,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and hotel in a quiet and safe place.
Stayed 2 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Nov 28, 2023
Dear Isabel,Thank you for this wonderful comment! We are very pleased that you were particularly impressed by the qualities of our team. We will be happy to share this motivating feedback with our employees.We look forward to welcoming you again soon.With kind regardsBarbara Hahn, Guest Relations - for the team of Austria Trend Parkhotel Schönbrunn

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an Elegant hotel, comfortable with professional people specially the man who up-graded our room. Excellent breakfast buffet next to a room that look like a castle, adorned with chandeliers and stair cases where dancers could descend and dance a Viennese waltz.
Stayed 1 night in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Nov 28, 2023
Dear Norman,thank you for choosing our Austria Trend Parkhotel Schönbrunn for your travels to Vienna and taking time for your absolute positive review!Commitment to service and guest satisfaction is our main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks for our passion to be your host.Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

dareen

Stayed 2 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Dec 12, 2023
Dear guest Dareen,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for most of the attractions.
Stayed 4 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Nov 21, 2023
Dear guest Jaya,we would like to thank you for taking the time to give us an online feedback. We appreciate even more, that it is such a positive one. We are happy to hear, that you had a great stay in our hotel and hopefully also in Vienna.We are looking forward to welcome you again!Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Stefano, Raleigh

Stayed 4 nights in Nov 2023
Response from Austria Trend Parkhotel Schönbrunn on Nov 28, 2023
Dear Stefano,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

8/10 Good

Hee Tae

The hotel had a worst breakfast buffet I have ever had. Don’t go there. Macdonald restaurant is a 3 minute walk from the hotel.
Stayed 8 nights in Oct 2023
Response from Austria Trend Parkhotel Schönbrunn on Nov 7, 2023
Dear guest Hee Tae,thank you for staying in our Austria Trend Parkhotel Schönbrunn and sharing your constructive feedback with us.We are really sorry, that the breakfast did not meet your expectations. We assure you that this is not our usual standard, because we receive a lot of positive feedback from our guests. So we would be happy if you could support us and give us a few additional details about what you missed at breakfast. Your comments are highly appreciated! Only with your feedback and your input we get the possibility for positive changes!We are looking forward to welcoming you back in the future and wish you all the best.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Peter, Kirkland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're stayed here several times. The hotel staff are friendly and the hotel is kept very clean. The location, right next to Schönbrunn palace is great for walks in the gardens. There are several great restaurants within 5min walking distance, as is access to the subway from which you can be in the inner city within 15-20min.
Stayed 7 nights in Oct 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 30, 2023
Dear Peter,We are pleased that we have been welcoming you several time at our Austria Trend Parkhotel Schönbrunn and at the same time we thank you for taking the time to share your impressions with us.It was a great pleasure to read your great feedback, thank you for the kind words.We will gladly share your motivating praise with our entire team.Feedback from our guests is the drive to do our best and make you feel at home with us.It is already a pleasure to welcome you to our next stay in Vienna.Kind regardsBarbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

10/10 Excellent

Delia, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An enjoyable stay - and the ‘Cardinal’ cake in the cafe is a must :)
Stayed 5 nights in Oct 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 23, 2023
Dear Delia,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Schonbrunn Palace visit. A short walk from the train station. The Palace gardens were across the street from the hotel. Several places to eat nearby.
Stayed 1 night in Oct 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 18, 2023
Dear Rebecca,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 13, 2023
Dear guest,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

8/10 Good

Marylou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 10, 2023
Dear Marylou,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Real close to the U4 station that takes you to the city center. Breakfast buffet was great with many options. Rooms were clean and of good size. Just across from the park area of Schönbrunn Palace and a nice walk to the Palace.
Stayed 4 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 9, 2023
Dear Bruce,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place to Stay!
Beautiful, clean facility nicely decorated and filled with much natural light. Staff were cordial and helpful, and the breakfast was superb. Location adjacent to the metro was convenient. The surrounding area was green, pleasant and very nice. We loved our stay!
Stayed 3 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 3, 2023
Dear Michael,our heart leaps up as we are reading your enthusiastic and excellent feedback! We are truly grateful for your praising words, which we will share with our staff with pleasure! We are very pleased that you have enjoyed a completely perfect stay with us.Every employee at the Austria Trend Parkhotel Schönbrunn is a dedicated host and our guests can feel this passion in every department of our hotel.We are already looking forward to your next visit to be your host again.Best RegardsBarbara Hahn, Guest Relation & the team of Austria Trend Parkhotel Schönbrunn

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, and great service and food
Stayed 3 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 2, 2023
Dear Edward,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

4/10 Poor

Martin

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is gorgeous but there were a number of issues. One morning the staff walked into the room without knocking. The room didn’t come with any towels and soap, and we had to request towels for them (maintenance team must have forgotten) but they weren’t able to provide any soap for hand washing. The AC doesn’t work in the evenings, there’s no control from the room. We contacted the front desk and was informed that it won’t turn on unless it’s over 21C or 70F. During the day it was well over that even in September and the AC did not turn on. Our last morning there before checking out, the room was so hot we were sweating trying to pack up. The bathroom looked nice but had a strange smell in the shower. And overall it just didn’t feel very clean (e.g. dusty nightstands and pillow cases). We enjoyed the location a lot but the hotel was lackluster. It’s unlikely for us to come back to this hotel next time in Vienna.
Stayed 3 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Sep 28, 2023
Dear Martin,The feedback from our guests is the motivation to always do our best and to ensure that you feel at home with us. Your opinion is very important to us, because we would like to improve in every respect in order to be able to offer our valued guests an even better feeling of well-being during their stay.We are very sorry that your stay was not fulfilling your satisfaction and we assure you that this does not correspond our usual high quality standard.Please be assured that we will follow up and discuss your feedback with the relevant departments and do our utmost to improve our offerings in the future. At the same time, we would like to formally apologize to you and hope that you will accept our apology.Nevertheless, we would be very happy if we would welcome you again as our guest one day. Of course we will do everything we can to ensure that you can enjoy your stay to the fullest.Kind regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

8/10 Good

Darko, Belgrade

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Its place, historical ambient, breakfast, beds.
Stayed 3 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Sep 28, 2023
Dear Darko,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to public access
Stayed 6 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Sep 22, 2023
Dear Mark,first of all, we would like to thank you for staying in our Austria Trend Parkhotel Schönbrunn and for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative. As we always try to deliver exceptional services to our guests and make every stay a memorable one, we are very glad to read, that you had a pleasant time in our hotel.Thank you for your hint due to the room and your information during the breakfast - we include your input into our quality meeting to address the points of criticism.If you are planning your next trip to your exciting city, we would be delighted to be your host again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Manpreet

Stayed 1 night in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 11, 2023
Dear guest Manpreet,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

ANDRZEJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend
Great location right next to the metro, a few steps from the palace complex, clean rooms. No car needed, parking very expensive. I recommend using public transport or hop in hop off.
Stayed 2 nights in Aug 2023
Response from Austria Trend Parkhotel Schönbrunn on Sep 18, 2023
Dear Andrzej,thank you for staying in our Austria Trend Parkhotel Schönbrunn. First of all we would like to thank you for taking the time to rate your impressions. We are upfront with fair comments, positive as well as negative.We are very sorry that you were not satisfied with the parking offer. Since the garage is not part of the hotel and offered by an external operator as a public garage, we are unfortunately not able to influence the pricing and the size of the parking lot. Despite constant demands on our part, unfortunately we cannot offer any cooperation at the moment.Unfortunately, since March 2022 there has been a comprehensive short-term parking zone throughout Vienna for all drivers, which prohibits free parking on the street during the week.Alternatively, there a cheap Park & Ride facility reachable directly with the U4 underground line - our reception is happy to help with information.It is our pleasure to welcome you to our next stay in Vienna.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel, food and cakes were excellent. Staff were pleasant and helpful. Hotel is ideally situated for the Schönbrunn Palace and the surrounding gardens. The station is 2mins from hotel and a 15min journey to the city centre Overall I would recommend the hotel for tourists and business travelers
Stayed 5 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Sep 15, 2023
Dear Ian,Thank you for your absolute positive rating!It is very pleasing for us that you have felt comfortable in our house and we could offer you the optimal starting point for your stay in Vienna.Feedback from our guests is the drive to do our best and make you feel at home with us.Therefore, we would be happy to welcome you again soon and wish you all the best in the meantime!Kind regardsBarbara Hahn, Guest Relation – for the team of Austria Trend Parkhotel Schönbrunn

10/10 Excellent

Christine

Stayed 2 nights in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Oct 2, 2023
Dear Christine,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

10/10 Excellent

Karel

Stayed 1 night in Sep 2023
Response from Austria Trend Parkhotel Schönbrunn on Sep 28, 2023
Dear Karel,we are pleased to welcome you as our valued guest in our Austria Trend Parkhotel Schönbrunn!Thank you for your absolute positive rating – we appreciate your feedback!It would be a great pleasure for us to welcome you as our guest again.Kindest regardsBarbara Hahn, Guest Relation - for the Austria Trend Parkhotel Schönbrunn Team

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My husband and I stayed here for our one year wedding anniversary and 10 year anniversary together and we’re greatly looking forward to this highly rated hotel. Unfortunately, it did not live up to the ratings it received. The good: Check in was friendly and we were given our room immediately. Rooms were spacious. Good location next to public transport, zoo, and palace. We were first put in a room on the 3rd floor. When we walked in there was a stench in the room coming from the bathroom. It was quite unpleasant but that was the only thing wrong so far. Then when trying to go to bed and sleep we found out how horrible soundproofing was (even with ear plugs) as we could hear running and thumping all hours. Power went out in the middle of the night and fan nor ac would work and we were uncomfortable sleeping. My one condition for booking hotels was functioning AC. Then, to make matters worse, while shower pressure was good, hot water was not consistent. Rooms weren’t super clean. Walls are dirty and need a paint job, mini fridge was kind of grubby. The following morning we went to reception to let them know our concerns. They were apologetic and upgraded our room but we would have to pack all our stuff again and staff would move it. Not a huge deal, we were happy to get an upgrade. Later that evening we arrived at our room. It was so large and nice and we tried the heating system for the fan (they turn off ac for environmental reasons at a certain temperature)… yet again it did
Stayed 3 nights in Aug 2023
Response from Austria Trend Parkhotel Schönbrunn on Sep 7, 2023
Dear Emily, Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that your experience did not meet your expectations and apologize for any inconvenience this may have caused. We strive to provide our guests with an outstanding experience, and we regret that we did not meet this goal on this occasion. At Austria Trend Parkhotel Schönbrunn, we take pride in offering a high standard of hospitality in a welcoming and comfortable atmosphere. We understand how important it is for our guests to have a pleasant and peaceful stay which is why providing comfortable accommodations is one of our highest priorities. Please be assured that we will follow up and discuss your feedback with the relevant departments and do our utmost to improve our offerings in the future. At the same time, we would like to formally apologize to you and hope that you will accept our apology. Nevertheless, we would be very happy if we would welcome you again as our guest one day. Of course we will do everything we can to ensure that you can enjoy your stay to the fullest. Sincerely, Austria Trend Parkhotel Schönbrunn Management