My husband and I stayed here for our one year wedding anniversary and 10 year anniversary together and we’re greatly looking forward to this highly rated hotel. Unfortunately, it did not live up to the ratings it received.
The good:
Check in was friendly and we were given our room immediately. Rooms were spacious. Good location next to public transport, zoo, and palace.
We were first put in a room on the 3rd floor. When we walked in there was a stench in the room coming from the bathroom. It was quite unpleasant but that was the only thing wrong so far. Then when trying to go to bed and sleep we found out how horrible soundproofing was (even with ear plugs) as we could hear running and thumping all hours. Power went out in the middle of the night and fan nor ac would work and we were uncomfortable sleeping. My one condition for booking hotels was functioning AC. Then, to make matters worse, while shower pressure was good, hot water was not consistent. Rooms weren’t super clean. Walls are dirty and need a paint job, mini fridge was kind of grubby.
The following morning we went to reception to let them know our concerns. They were apologetic and upgraded our room but we would have to pack all our stuff again and staff would move it. Not a huge deal, we were happy to get an upgrade.
Later that evening we arrived at our room. It was so large and nice and we tried the heating system for the fan (they turn off ac for environmental reasons at a certain temperature)… yet again it did