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Reviews of ARCOTEL Kaiserwasser Vienna

4.5 out of 5
ARCOTEL Kaiserwasser Vienna
Wagramer Strasse 8, Vienna, Vienna

Reviews

8.6

Excellent

Rating 10 - Excellent. 418 out of 1001 reviews" "
Rating 8 - Good. 439 out of 1001 reviews" "
Rating 6 - Okay. 94 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nicolas, Weston

Travelled with family
Liked: Cleanliness, staff & service
Decent hotel
Stayed 2 nights in Mar 2024
Response from John Wallen-Holubek on Mar 30, 2024
Dear Nicolas,thank you very much for taking the time to write us such a nice rating. We are very pleased to have you had as aguest and would be very proud to welcome you back at ARCOTEL Kaiserwasser on your next trip to Vienna.Sincerely,John Wallen-Holubek-Guest Experience Leader-ARCOTEL Kaiserwasser

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Very close to subway red line
Stayed 2 nights in Dec 2023
Response from Sabri Satici - Front Office Manager on Dec 30, 2023
Dear Andrea,thank you for taking the time to share your feedback on Expedia. We appreciate your positive rating and are pleased to hear that you found our location very close to the subway red line convenient.If there are specific areas where we can further improve to enhance your experience, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John Wallen-Holubek -Guest Experience Leader- on Jan 18, 2024
Lieber Gast,vielen Dank für diese schöne Bewertung.Wenn Sie wieder mal in Wien sind, würden wir uns freuen Sie bei uns begrüßen zu dürfen.John Wallen-Holubek -Guest Experience leader-ARCOTEL Kaiserwasser

8/10 Good

Dylan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cozy safe and accessable place
Response from John Wallen-Holubek -Guest Experience Leader- on Feb 21, 2024
Dear Dylan,thank you so much for taking your time to put a review of our Hotel online. We are tremendously pleased, that you liked your overall stay.Just to let you know, we currently modernizing and updating a lot of rooms for your future stay.Stay safe and be amazed at your upcoming stay at theARCOTEL Kaiserwasser.John Wallen-Holubek_Guest Experience Leader-guestrelation.kaiserwasser@arcotel.comwww.arcotel.comand the intireARCOTEL Kaiserwasser Team

6/10 Okay

Mythri

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The best thing about this property is its location, if you are going for businness at the VIC. This hotel is literally accross the street from the VIC and U station. The food was also very good. The cons were the dated carpeting and attendant stuffy smell. For the same price, I prefer staying at NH Danube City, which is a 3-minute walk from the VIC.
Stayed 3 nights in Dec 2023
Response from Sabri Satici - Front Office Manager on Dec 14, 2023
Dear Mythri,thank you for your feedback on your recent stay at ARCOTEL Kaiserwasser in Vienna. We appreciate your comments and are pleased to hear that you found our hotel's location, especially in proximity to the VIC and the U-Bahn station, convenient for your business needs. We are also delighted that you enjoyed the food at our hotel.Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Thank you for choosing ARCOTEL Kaiserwasser.Best regards,

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for anyone wanting to visit the VIC. A variety of transit options are accessible in the area as well and its in a good enough location that Westfield Donau Zentrum can be considered walkable by most people. In terms of food, the hotel restaurant is a bit pricey compared to options outside but the attentive nature, cheer and charm of the hotel staff easily make up for this. I would definitely visit again.
Stayed 6 nights in Nov 2023
Response from Sabri Satici - Front Office Manager on Dec 23, 2023
Dear Ross,thank you for your positive review of ARCOTEL Kaiserwasser. We are delighted to hear that you found our location to be very convenient, especially for those visiting the VIC. We appreciate your recognition of the variety of public transportation options in the area and the accessibility of the Westfield Donau Zentrum within walking distance.We apologize if you found the hotel restaurant to be somewhat more expensive compared to other dining options. Your feedback is important to us, and we will internally review this to ensure we offer a balanced price-performance ratio.We are particularly pleased with your compliments regarding the attentive nature, cheerfulness, and charm of our hotel staff. Creating a positive and welcoming atmosphere is our goal, and we are glad that you experienced this during your stay.Thank you for your feedback, and we look forward to welcoming you back to ARCOTEL Kaiserwasser in the future.Best regards,

10/10 Excellent

Borislav, Etobicoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints. Close to subway station and convenient for visiting Austria centar Vienna which I was visiting and the reason why I chose this hotel. Not the mention great Expidia price.
Stayed 1 night in Nov 2023
Response from ARCOTEL Kaiserwasser Wien on Nov 21, 2023
Dear Mr. Borislav, thank you for your message and your great feedback! We are happy that everything was fine in the room,breakfast etc. We hope you come also the next time in our hotel. With kindest regards

10/10 Excellent

Hamad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, perfect location and kind staff
I loved my stay in this hotel alot, I went for business and the location is perfect and very close to the subways. Beside the staff are friendly and kind especially Georgina!!! I met her once but she was very welcoming and full of positive energy even though I wasnt in the mood to talk and laugh but because of her I forgot my tiredness and started to smile. The hotel should always hold this kind of staff!
Stayed 4 nights in Oct 2023
Response from Sabri Satici - Front Office Manager on Nov 6, 2023
Dear Hamad,thank you for sharing your fantastic experience during your recent stay at ARCOTEL Kaiserwasser in Vienna. We are thrilled to receive your positive feedback.It's great to hear that you loved your stay, and that our location was perfect for your business trip, being conveniently close to the subways.We truly appreciate your kind words about our staff, especially Georgina. We are proud to have team members who go above and beyond to make our guests feel welcome and comfortable. Your compliments are a wonderful recognition of their dedication.We look forward to sharing your comments with Georgina and the rest of our team, and we are committed to maintaining the high level of service you received.We hope to welcome you back in the near future, and please don't hesitate to reach out if you need any further assistance.Warm regards,

8/10 Good

Juan

Stayed 3 nights in Oct 2023
Response from Sabri Satici - Front Office Manager on Oct 29, 2023
Dear Mr. Juan,Thank you very much for your excellent review. We are delighted to receive your positive feedback and look forward to welcoming you back soon.Best regards,

8/10 Good

Johann, Villach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel for a business trip for your employees. Cost efficient, and very clean, friendly stuff and nice rooms.
Stayed 1 night in Oct 2023
Response from Sabri Satici - Front Office Manager on Oct 22, 2023
Dear Mr. Johann,thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our hotel served as an excellent choice for your business trip, and that you found it cost-efficient, clean, and welcoming.Our team is dedicated to providing a warm and accommodating environment for our guests, and your comments serve as a great source of motivation.Should you have any additional comments or specific needs in the future, please feel free to reach out. We look forward to welcoming you and your employees back for another successful stay.Best regards,

8/10 Good

Jagdeep

Travelled with partner
Liked: Cleanliness, staff & service
Nice quiet hotel, close to the conference centre and the U-bahn station. The gym was not operational while we were there and that was a major disappointment. The hotel took this for granted and did not make any effort to make amends.
Stayed 7 nights in Sep 2023
Response from Sabri Satici - Front Office Manager on Oct 18, 2023
Dear Mr. Jagdeep,we sincerely appreciate your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location to be peaceful and conveniently close to the conference center and the U-bahn station.We deeply apologize for the disappointment you experienced due to the non-operational state of our gym during your stay. We regret falling short of your expectations in this regard. Please be assured that we do not take this matter lightly.In fact, we would like to inform you that we are currently in the process of planning a comprehensive renovation of our fitness room. We will be introducing entirely new equipment and facilities to enhance the quality of our service, providing our guests with an even better fitness experience. Your satisfaction is of utmost importance to us, and we view your feedback as a motivation to continually improve our services.We hope that you will be able to benefit from these improvements during your next visit, and we appreciate your understanding and patience in this matter.Thank you for your support, and we look forward to welcoming you back.Warm regards,

10/10 Excellent

Talal, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels that you can stay in Vienna. 200M from U1 Metro station and 2 stations by Metro to Westfield big shopping center. Very decent breakfast.
Stayed 1 night in Oct 2023
Response from ARCOTEL Kaiserwasser Wien on Oct 15, 2023
Dear Mr. Talal, thank you for your feedback. We hope we see you also next time. with best regards

4/10 Poor

Irena

Stayed 2 nights in Oct 2023
Response from Sabri Satici - Front Office Manager on Oct 12, 2023
Dear Mrs. Irena, thank you for your positive feedback. We look forward to welcoming you back soon.

8/10 Good

Nadarasar

Travelled with partner
Liked: Cleanliness, staff & service
A peaceful setting and not troubled by children. Mainly conference clientele. Rooms need some attention e.g. power sockets, accessible bath for older people. Limited food in the evenings, especially for vegetarians.
Stayed 8 nights in Sep 2023
Response from Emina Ahmic on Oct 5, 2023
Dear Mr.Nadarasar , thank you very much for your review! Your satisfaction is our top priority and it is our pleasure to meet your expectations. We thank you for your trust. It would be a great honor for us to welcome you again in our hotel. Our entire team will make every effort to make your next stay even more pleasant. Should you have any further questions or wish to make another reservation, we are always at your disposal. We look forward to welcoming you back soon. With kind regards, Emina Ahmic- ARCOTEL Kaiserwasser

10/10 Excellent

John Macfarlane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellently located for the Vienna International Centre (UN, etc.). The airlines bus from the airport stops right outside. Staff very friendly and helpful. Good breakfast in the restaurant. Evening meals in restaurant or bar are good too. Weiner schnitzel particularly good value. Only negative comment would be that one has to let water in bath/shower run for ages before it becomes hot. Relatively spacious rooms.
Stayed 3 nights in Sep 2023
Response from Sabri Satici - Front Office Manager on Sep 27, 2023
Dear Mr Macfarlane,Thank you for your great feedback. We appreciate your compliments on our location, friendly staff, and meals.We look forward to welcoming you back soon.Best regards,

2/10 Terrible

Ahmed

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 3 pm check-in and I arrived early as 9 am. Reception informed me that they will give me a room as soon as one available, however, they did not even though other people came after me and they checked in. Also, there was an option to pay 50 euro for early check-in but they didn’t mentioned it when I went for the reception couple of times except when it was already 2 pm. I booked a king bed room, however, it was two twin bids attached together and the cover was two twin size covers. I paid almost 300 USD a night for the room, however, there was no water or even a note book in the room, also trash cans were without bags.
Response from Sabri Satici - Front Office Manager on Nov 26, 2023
Dear Ross,thank you for sharing your positive feedback with us. We're thrilled to hear that you found our hotel's location very convenient for visitors to the VIC. It's great that the various transit options in the area and the walkable distance to Westfield Donau Zentrum added value to your stay.We appreciate your recognition of the attentive nature, cheer, and charm of our hotel staff. Your feedback regarding the pricing at the hotel restaurant is duly noted, and we will take this into consideration for future enhancements.We would be delighted to welcome you back for another visit. Thank you for your trust, and we look forward to hosting you again soon.Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arcotel
The hotel was 20 mins from the airport by taxi and beside the U-bahn so accessibility was excellent. The staff were friendly and polite. The room was clean and comfortable, but a little bit dated. I would stay here again.
Stayed 3 nights in Sep 2023
Response from Sabri Satici - Front Office Manager on Sep 27, 2023
Dear Mr. David,thank you for sharing your feedback on your recent stay with us. We appreciate your positive comments about our excellent location, being just 20 minutes from the airport by taxi and conveniently located next to the subway. We're also pleased to hear that you found our staff friendly and courteous.We have noted your feedback about the room being slightly outdated, and we will take this into consideration as we work towards improving our accommodations.It would be our pleasure to welcome you back, and we hope to make your next stay even more enjoyable.Best regards,

8/10 Good

Zhangeldy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean space.
Stayed 6 nights in Jul 2023
Response from ARCOTEL Kaiserwasser on Aug 31, 2023
Dear Zhangeldy, thank you so much for your positive comment. We are delight that you very overall satisfied. All the best!Your ARCOTEL Kaiserwasser TEam

10/10 Excellent

Doreen

Stayed 3 nights in Jul 2023
Response from ARCOTEL Kaiserwasser on Aug 31, 2023
Dear Doreen, thank you for your amazing rating!We hope to welcome you again very soon. Your ARCOTEL Kaiserwasser Team

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highest quality.
Stayed 2 nights in Jul 2023
Response from ARCOTEL Kaiserwasser on Jul 31, 2023
Lieber Daniel, wow, was für eine tolle Bewertung!Vielen Dank dafür!Alles Liebe Ihr ARCOTEL Kaiserwasser Team

8/10 Good

Monica

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from ARCOTEL Kaiserwasser on Jul 31, 2023
Liebe Monica, danke für Ihre tolle Bewertung!Auf ein hoffentlich baldiges Wiedersehen!Liebe Grüße aus WienIhr ARCOTEL Kaiserwasser Team

8/10 Good

Gayle

Stayed 7 nights in Jun 2023

6/10 Okay

ERKAN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Standard, very far from center though underground station is very near. Nothing around the hotel. Only parks. Not so friendly reception staff
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Not good
Old rooms, no iron or ironing board, only one ironing room in the whole hotel and the iron was broken.
Stayed 3 nights in Jun 2023
Response from AMA on Jun 18, 2023
Dear Mr. Clermont,thank you very much for taking the time to post a review about your stay with us. We are sorry to inform you that due to safety reasons we are not allowed to leave an iron in the room.At the same time, we regret that the iron in the ironing room was broken, so we got spare ironsWe hope to have the pleasure of welcoming you back again soon.Best regardsARCOTEL-Kaiserwasser team

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from ARCOTEL Kaiserwasser on May 17, 2023
Dear Stephen, thank you very much for your feedback!We are pleased that you were satisfied with your stay. We look forward to welcoming you again. Sincerely Your ARCOTEL Kaiserwasser Team

6/10 Okay

A J

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good location & breakfast; communication need work
I stayed at the hotel both for work and vacation. Prior to my arriving at the hotel, I had contacted them to confirm I could ship some work materials for them to store until I arrived. This was confirmed by the hotel. A few days prior to my arrival, I sent a note to confirm they had received the items, but received no response. On checking in at the hotel, the staff had no knowledge of the materials. The first working day after my arrival (I arrived Friday evening, so the following Monday), I discovered that the materials had been refused by the hotel owing to an unexpected customs' duty that had not been paid. On resolving this matter with the shipping company, and confirming with the hotel they would let me know when the materials had arrived, the materials duly arrived and all was well. However, prior to my resolving this matter, I sent the hotel a number of emails to ask for an explanation why they did not simply pay the charge on my behalf and charge that to me, or at the very least contact me to explain they had refused to accept the packages. These emails remain unanswered, which is a frustration. Furthermore, as the Hotels.com booking was separate from the business booking I had made, I had let the reception team know this on check-in and prior to the start of my Hotels.com booking, and yet it still prompted a 20-minute at the hotel while they sorted my room key out, after it had expired. The hotel is overall good, but clearly communication needs to be worked on.
Stayed 4 nights in Apr 2023
Response from AMA on May 7, 2023
Dear guest,thank you for taking the time to give us your opinion of your stay with us. While we're sorry you didn't have a better experience with us based on our front office communications and service, your review helps us learn and improve. We work to ensure that our guests lack for nothingWe hope to welcome you again soon, also to be able to regain your full satisfaction.Best regrdsARCOTEL-KAISERWASSER TEAM

6/10 Okay

Pedro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The AC never worked correctly we have to sleep with the windows open, also they say in their web page that they have smart TV's in the rooms, which is not true, also they say that the rooms has coffee machine, they only have an electric kettle, I think is little bit expensive for what it is.
Stayed 6 nights in Apr 2023
Response from ARCOTEL Kaiserwasser on Jun 1, 2023
Dear Pedro, first of all thank you very much for sharing your feedback with us. We are very sorry to read that you were less satisfied with your stay. We want to apologize for the inconvenience that caused to you during your stay.This doesnt reflect our standard and we will investigate the matter immediately. We always want to improve ourselves, therefore we would be thankful if you would give us a further opportunity to show you our common standard.All the best!Your ARCOTEL Kaiserwasser Team

10/10 Excellent

Qiuyan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Apr 2023
Response from ARCOTEL Kaiserwasser on Jun 1, 2023
Dear Qiuyan, thank you for this wonderful feedback!We are very pleased that you enjoyed your stay with us!Hope to see you soon again!Your ARCOTEL Kaiserwasser Team

10/10 Excellent

Patricia

Stayed 4 nights in Apr 2023
Response from ARCOTEL Kaiserwasser on Jun 1, 2023
Liebe Patricia, Vielen Dank für Ihre tolle Bewertung!Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns so genossen haben. Alles LiebeIhr ARCOTEL Kaiserwasser Team

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, staff & service
I found the room I had to be a little dated. Lack of electrical outlets for charging laptop & phone, those that were there were not conveniently placed for practical use. Staff were very helpful. Breakfast really good. Very well located for working at the Austria Center, and train station.
Stayed 3 nights in Feb 2023
Response from AMA on Mar 6, 2023
Dear Patricia,regarding your overall evaluation, we very much regret that your stay with us didt not meet your expectations and we would like to apologize for the experiences made and the impression received.With regards to your comments about the style of our room, we are sorry if this has caused you inconviences during your stay with us.our hotel offers different room categories with different room sizes and we will be happy to assist you during a future reservation to find the room catecory that best meets your needs..We hope to have the pleasure of welcoming you back again soon.With best regardsARCOTEL Kaiserwasser Team

8/10 Good

jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2023
Response from AMA on Mar 6, 2023
Dear jeorge,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!With best regardsARCOTEL-Kaiserwasser Team

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
First, they claimed they were overbooked and tried to get me to go to another hotel farther away. Then, there was only 1 towel for 2 people, and had to wait until almost 11pm for bedding, after asking 4 times, and then made the bed myself. By the way, walking through the halls at 11pm at night, I could see that the hotel had a lot of empty rooms as rooms were either marked occupied or vacant.
Stayed 2 nights in Dec 2022

4/10 Poor

Gemma

4/10 Poor

darko

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
superior rooms and apartmans are very poor and bed furnised
Response from Cristina Gabriela STECK on Nov 8, 2022
Dear Mr. DarkoThank you for sharing your feedback with us. We deeply regret that our hotel with more than 100 years of history was not to your fullest satisfaction. The fifth floor has been compeletely renovated and newly furnished and we intend to begin soon with the renovation works on the forth floor. Nontheless we hope to welcome you at our hotel again.Sincerily yoursCristina Gbriela STECKFront Office Supervisor

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Front Office Team on Dec 14, 2022
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel! Easy and quick to get into the city center via the U1
Stayed 1 night in Oct 2022
Response from Front Office Team on Dec 14, 2022
Dear Alexandra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi in the room was very week.
Stayed 6 nights in Sep 2022
Response from Front Office Team on Dec 14, 2022
Dear Ivan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Front Office Team

6/10 Okay

Irina

Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn’t quite clean, the carpeting filthy. Stairs one need to climb unless you arrive on the car: Inconvenient with luggage.
Stayed 1 night in Sep 2022
Response from Front Office Team on Dec 14, 2022
Dear Irina,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Front Office Team

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean convent location Safe neighborhood. Very bike friendly. Great food and coffee self serve machines Very nice patio for extending breakfast.
Stayed 1 night in Aug 2022
Response from Front Office Team on Dec 14, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Aysel

Stayed 1 night in Jul 2022
Response from Front Office Team on Dec 14, 2022
Dear Aysel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Front Office Team on Dec 14, 2022
Dear Mark,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Sinan

Stayed 1 night in Jun 2022
Response from Front Office Team on Dec 14, 2022
Dear Sinan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2022
Response from Front Office Team on Dec 14, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Sinan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Front Office Team on Dec 14, 2022
Dear Sinan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

10/10 Excellent

Gayle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the VIC, neighborhood is accessible, transit to the city is great.
Stayed 1 night in May 2022
Response from Front Office Team on Dec 14, 2022
Dear Gayle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

8/10 Good

darko

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
great location
Stayed 1 night in Nov 2021
Response from Andrei Stefan - Front Office Manager on Nov 16, 2021
Dear Mr Darko, thank you for having taken your time to review your stay with us! we are happy to know that you enjoyed your stay with us and we would be more than happy to welcome you again in the future Best Regards

10/10 Excellent

Sinan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from ARCOTEL Kaiserwasser on Jul 17, 2021
Dear Guest, thank you very much for having taken the time to share your feedback with us. This is the most valuable source for us in order to continuously improve our product and service. Kind regards, Your ARCOTEL Kaiserwasser Team

8/10 Good

Matthew, London

Liked: Cleanliness, staff & service
Nice hotel near a train station, clean and spacious rooms and amazing staff. Rooms dont have a coffee machine or any major amenities but bathroom has toiletries, room service operates for limited hours during dinner but all in all a very nice and quiet hotel in a peaceful area.
Stayed 1 night in Sep 2020
Response from Your ARCOTEL Kaiserwasser Team on Nov 28, 2020
Dear Matthew, thank you very much for the time invested in your feedback and for your recommendation. We are very happy to learn, that you enjoyed your stay with us especially in regards to the good location of the hotel and the comfort of our spacious rooms. We hope to welcome you back very soon. Kind regards, Your ARCOTEL Kaiserwasser Team

2/10 Terrible

kjell

Business traveller
Disliked: Staff & service, room comfort
Terrible check in
Stayed 1 night in Mar 2020
Response from Jurisa on Apr 27, 2020
Dear Madame/ Sir, thank you very much for your feedback. We are very sorry that your check in wasn`t as you expected. We will forward your feedback to our reception desk/to the reception supervisor. We are looking forward to welcoming you in the future in our hotel. Best regards and take care of yourself, ARCOTEL John F Reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2020
Response from Jurisa on Apr 27, 2020
Dear Madame/ Sir, thank you very much for your feedback. We are looking forward to welcoming you in the future in our hotel. Best regards and take care of yourself, ARCOTEL John F Reservations