Ratings based on 487 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Oct-2017
The booking was easily completed on line, was met at the front by Valet parking, checking in with friendly and helpful staff, the hotel was very busy but although nice quiet atmosphere , the dining was excellent on site.
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are ecstatic that your enjoyed your time with us here at Doubletree by Hilton Hotel and Suites in beautiful Victoria, BC. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. It would be such a wonderful compliment and most appreciated by all of us if you were to take a few moments to share your experience with other travelers by posting a review on TripAdvisor if you have not done so already. Again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.
4 out of 5
by A verified traveller

Convenient to airport and comfortable

Posted 12-Oct-2017
Pros: location and staff
Cons: hotel is being renovated
Location: close to airport, convenient to highway
The hotel is undergoing renovation, so the room is not in the best shape but it was clean and well-appointed. The location is close to the airport, with shuttles. There are options for meals and groceries close by. You can hear the planes from the airport, but the room which don't face the street are quiet.
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Good Afternoon, I think you might perhaps have posted your review to the wrong Hotel. As our property is downtown Victoria and is not located near the airport.
5 out of 5
Recommended
for Everyone
by A verified traveller from N. Vancouver, BC

Great hotel in the heart of downtown Victoria. BC

Posted 10-Oct-2017
Pros: Central location,high-end reno's,comfort and beauty of our family suite, breathtaking views of city lights, fabulous staff, car rental next dr, brunch
Cons: I can't think of anything to improve it...it's wonderful!
Location: Near great restaurant choices. Walk the waterfront or Beacon Hill Park ( ice cream at drive in on west side). Inner harbor ferry. Kites at Clover Pt.
Fabulous stay in recently reno'd downtown Victoria, BC hotel. Easy walk to the waterfront, the Museum, and tons of great restaurant options. Took the Harbour Air floatplane to Victoria from Vancouver, BC and it was a quick 5 minute walk from the floatplane dock to the hotel. We will definitely be returning to this awesome hotel on our next visit to Victoria.
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are ecstatic that your enjoyed your time with us here at Doubletree by Hilton Hotel and Suites in beautiful Victoria, BC. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. It would be such a wonderful compliment and most appreciated by all of us if you were to take a few moments to share your experience with other travelers by posting a review on TripAdvisor if you have not done so already. Again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Coquitlam, BC

Beautiful view

Posted 10-Oct-2017
Staff friendly, room lovely, everything nice, location awesome.
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are ecstatic that your enjoyed your time with us here at Doubletree by Hilton Hotel and Suites in beautiful Victoria, BC. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. It would be such a wonderful compliment and most appreciated by all of us if you were to take a few moments to share your experience with other travelers by posting a review on TripAdvisor if you have not done so already. Again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from delta, bc

Beautiful View

Posted 10-Oct-2017
Beautiful room, friendly helpful staff, delicious cookies.
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are ecstatic that your enjoyed your time with us here at Doubletree by Hilton Hotel and Suites in beautiful Victoria, BC. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. It would be such a wonderful compliment and most appreciated by all of us if you were to take a few moments to share your experience with other travelers by posting a review on TripAdvisor if you have not done so already. Again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Sep-2017
Great place to stay! We had a conference at the Victoria Conference Center and it was great because all we had to do was walk across the street! Loved the cookie and water on arrival! Very clean! Staff was great!
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are ecstatic that your enjoyed your time with us here at Doubletree by Hilton Hotel and Suites in beautiful Victoria, BC. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. It would be such a wonderful compliment and most appreciated by all of us if you were to take a few moments to share your experience with other travelers by posting a review on TripAdvisor if you have not done so already. Again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller

beautiful hotel

Posted 28-Sep-2017
We were upgraded to a much bigger room. The room was clean big and updated. Walking distance to shops, tours and waterfront. Overall it was the best hotel we ever stayed at.
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are ecstatic that your enjoyed your time with us here at Doubletree by Hilton Hotel and Suites in beautiful Victoria, BC. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. It would be such a wonderful compliment and most appreciated by all of us if you were to take a few moments to share your experience with other travelers by posting a review on TripAdvisor if you have not done so already. Again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.
2 out of 5
by A verified traveller

did not get room cleaned till after 5 pm

Posted 15-Sep-2017
cramped room lack of service left my iphone charger and they found it had it at the front desk and when i had someone go and get it for me as I had left the province by then. They said oh we only kept it for 48 hours.. What is with that.. won't be back and I am hilton gold.
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson AZ

Great location and comfort

Posted 9-Sep-2017
The Pub below the lounge was great! No need to go elsewhere after a busy day of sightseeing! The hotel had no negatives- staff, room and location was great!
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are ecstatic that your enjoyed your time with us here at Doubletree by Hilton Hotel and Suites in beautiful Victoria, BC. We have shared your review with our team members as it is always wonderful to have the opportunity to celebrate with everyone and to recognize what our guests feel we are doing right. It would be such a wonderful compliment and most appreciated by all of us if you were to take a few moments to share your experience with other travelers by posting a review on TripAdvisor if you have not done so already. Again, we appreciate your feedback and look forward to welcoming you back to our hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Excellent Stay

Posted 5-Sep-2017
Our room was spacious, clean & comfortable The only thing missing was a pool
Comment from Hotel Management
18-Oct-2017 by gsmAmber, Hotel Management
Thank you for taking the time to complete our online survey. Your valuable feedback allows us to make improvements, ensuring our guests receive the service they deserve. We hope to have the opportunity to welcome you back to the DoubleTree by Hilton Hotel and Suites Victoria in the future! The warm chocolate chip and walnut cookies will be ready and waiting for you.