It hasn't been remodelled Posted 1-Feb-2014
Booked hotel... when we got there, found out that the hotel was under construction.. remodel.... no amenities. NO lounge,No food.. NO pool..... charged us full rate??????????? ARE YOU KIDDING??? I had to call the manager and complain. Called him again as he said he would look into things and call me... he didn't. I had to call visa and complain that I refuse to pay for a hotel that is charging full rate. I will pay something but not full rate. The manager said he had called expedia and other siteswho ever to tell them of the remodel.The ad says it was remodelled in 2012... that's why we booked it????? I call that false advertising. I'm sure i'm not the only who this has been happening to, but if your not gonna complain then I guess they make the money and your out having a nice hotel. Manager finally called me and apologized and did refund money back.... I would think if you are the manager it should be your job to know your what rate your employees are charging for a hotel that's under construction, I shouldn't have to tell you????????