Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very close to Victoria Film Festival

Posted 9-Feb-2016
Pros: Very close to shops, restaurants, film festival venues. Very comfortable room, very quiet and clean.
Location: Close to basically everything in downtown Victoria, close to Clipper dock. Right behind the Empress Hotel.
I was attending the Victoria Film Festival and the hotel was just across the street from one of the main venues, The Vic, which was excellent, especially after dark walking over and back by myself. Staff was nice, low-key and helpful. Oh and the warm chocolate chip cookie upon check-in was great. There was a pub on the lower level that looked awesome with great music, but I did not get a chance to try it, maybe next time. The free breakfast buffet was nice. I liked the suite because it actually had a bedroom door separating it from the living room area, and the bedroom had its own TV. Extra security on the door to the room was great; it was a flappy thing that prevented someone from entering in addition to the deadbolt. I also liked the fact that the door key card did not have to be swiped, all you had to do was touch it to the lock, because lots of times at other hotels the magnetic strip just stops working midway through your stay.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 4-Feb-2016
Nice hotel, great location but can hear a bit of noise from the street at night.
5 out of 5
Recommended
for Everyone
by A verified traveller from Coquitlam, BC

Great downtown hotel

Posted 1-Feb-2016
Pros: Location, cleanliness and price
Cons: Windows cleaned. It was a bit dirty.
Location: So close to downtown shops, Beacon Hill park, waterfront, restaurants
Friendly staff, loved to warm cookie at check-in. Comfortable room at such a reasonable rate. Close to so much within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveller from Comox, BC

Great location, amazing view

Posted 30-Jan-2016
It's right in the downtown core so great spot to leave the car and walk around. The view from our 10th floor room was amazing, and it had huge floor to ceiling windows and a little balcony to take advantage of it. The staff were awesome, super friendly and helpful, high caliber service from the yummy warm cookie they hand you on checkin to the valet and super quick room service.
5 out of 5
Recommended
for Everyone
by A verified traveller from Nanaimo

Great room

Posted 29-Jan-2016
Pros: The staff were excellent and the room was comfortable
Cons: n/a
Location: Everything including Chinatown is a very quick walk
Great room Fantastic staff will stay again. Fantastic bathroom/showers nice big flatscreen tv
4 out of 5
Recommended
for Everyone
by A verified traveller from alberta/bc

difficult to find entrance....unmarked directions

Posted 29-Jan-2016
Pros: comfortable beds excellent staff plenty of towels
Cons: as per comments
Location: handy to Milos good location handy to downtown
even though our stay was good, some comments follow: no heat in bathroom, no cups (disposable or ?) if bottled water is for use, could show 'complimentary' no choice other than valet parking broken switch on bedlamp hallway door has a gap...does it need a seal? need instructions to use key/card to operate elevator no Kleenex in main area difficult to operate shower stain on sheets, no sure if stain or dirt ? these comments would add to the comfort of your rooms.
5 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Victoria

Posted 25-Jan-2016
Pros: Great Location, wonderfull big rooms and fantastic friedly staff
I have been traveling on a regular basis to Victoria for over 20 years and this was my 3rd stay in 2 months at this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Mission,BC,Canada

awesome hotel,, Walking distance to almost everyth

Posted 23-Jan-2016
Pros: location
Cons: would of loved a hottub and pool
Location: explored the Royal museum, and Beacon hill park
great time,, bit of a honeymoon,,, loved to walk everywhere
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel , very central location

Posted 4-Jan-2016
Cons: there management
Location: everythign is close and near by. restaurants, bike rentals, car rentals, shops etc.
I have stayed at Double tree 3 times now. Loved it the first 2 times however this third time had such a bad experience with the hotel manager. I got a call 2 days prior to my stay (which was new years eve) telling me that i needed a credit card upon check in. Now all previous times i had used my debit and they would just take a large sum off to hold for damages and what not. and this time even when i booked nothing like that was noted. Long story short they screwed me over right before new years eve when there was no other hotels available. the manager had no sympathy whats so ever .
5 out of 5
Recommended
for Everyone
by A verified traveller from vicoria canada

Muy bien

Posted 1-Jan-2016
Excelente vista y todo muy limpio y céntrico p conocer victoria