Lobby

Reviews of Best Western Plus Carlton Plaza Hotel

3.5 out of 5
Best Western Plus Carlton Plaza Hotel
642 Johnson St, Victoria, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1012 reviews" "
Rating 8 - Good. 306 out of 1012 reviews" "
Rating 6 - Okay. 78 out of 1012 reviews" "
Rating 4 - Poor. 32 out of 1012 reviews" "
Rating 2 - Terrible. 22 out of 1012 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Yingying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and friendly. Communication was efficient. Checking in and checking out was fast. Our room was a little smelly the moment we opened the door. It might need more airflow.
Stayed 2 nights in Mar 2024

10/10 Excellent

Harmanjot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds needs to be upgraded if they have budget otherwise excellent
Stayed 1 night in Mar 2024

2/10 Terrible

Shama

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sean

Liked: Cleanliness
Stayed 2 nights in Mar 2024

8/10 Good

lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smoothe, Valet was easy to access when we needed the car, Staff were very friendly and helpful. Will stay again.
Stayed 3 nights in Mar 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent. We walked everywhere so parking our car at the hotel was the best option for cost and security. There is a night club on the back bottom portion of the hotel so if you don't want noise ask for a quiet room. My wife and I will stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in the heart of downtown, walkable to shops, dining and the inner harbour. Staff was lovely and rooms spacious and clean :)
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
Very nice and friendly staff ! Felt very welcome and well attended to. Good value for the location
Stayed 2 nights in Mar 2024

8/10 Good

Cameron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown convenient hotel...valet parking is nice touch..clean clean clean hotel ..great staff..
Stayed 1 night in Mar 2024

10/10 Excellent

Janice Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and rooms very clean. Staff wonderful, nothing was a problem. Every staff member pleasant and helpful. Coffee machine in lobby was a nice touch after being put all day.
Stayed 4 nights in Mar 2024

2/10 Terrible

delaram dadras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very clean , nice staff, the coffee mashin in lobby was amazing idea
Stayed 1 night in Mar 2024
Response from Key Kawashita on Mar 12, 2024
Thank you very much Delaram Dadras for the kind comments. We couldn’t help but noticed you marked us a 1/5. Was this in error, or were there some challenges we should be aware of?

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a night club on the same building. The hotel provides free ear plugs but they don’t work well. Be prepared to sleep late. Maybe go to the night club.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kleilly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and courteous.
Stayed 1 night in Mar 2024

10/10 Excellent

STANLEY

Liked: Amenities
Definitely come back again
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Cecilia

Stayed 1 night in Mar 2024

10/10 Excellent

renee, vancouver

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I/we like the room and especially the shower.
Stayed 1 night in Mar 2024

10/10 Excellent

Paige

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay staff was very kind and helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Chyanna

Stayed 2 nights in Feb 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is always excellent. Check in is always easy and quick. We love the family suites. We will definitely be back.
Stayed 1 night in Feb 2024

10/10 Excellent

Rahùl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick and Dhavani at the front desk are amazing and deserve a shout out !! Thankyou for making our weekend getaway from busy Vancouver downtown amazing . It was my mom’s first time here in Victoria and she absolutely loved it . 🙏👍
Stayed 2 nights in Feb 2024

6/10 Okay

Craig

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Well situated in old Victoria . Close to so many places and attractions. Great selection of restaurants and shops all within walking distance
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was really excellent - in particular, Steven at the front desk was so helpful and kind during our stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

prabhjot

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Anoop

Stayed 1 night in Feb 2024

10/10 Excellent

prabhjot

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay. Stayed in a suite this time with separate sitting area and full kitchen. Came in handy over the 3 day stay.
Stayed 3 nights in Jan 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Diane

Travelled with partner
It was very noisy. There were people up and down the hallway most of the night speaking loudly, slamming doors, and congregating right outside our door. We were beside the elevator so we heard it much of the night.
Stayed 1 night in Jan 2024
Response from Key Kawashita on Jan 24, 2024
Hi Diane, we are terribly sorry about the challenges with a disruptive group in the hotel. Despite our best efforts we are very sorry we were not able to improve the respect level these folks had for others. Did you receive our direct communication we sent to you about your experience? If not, perhaps we have the wrong email. Please contact the front desk so they can provide you with my contact information.

8/10 Good

Brandon

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Chyanna

Stayed 1 night in Dec 2023

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to pay $20 parking fee which we weren’t informed about till we got there .
Stayed 1 night in Jan 2024

8/10 Good

Carol

Stayed 2 nights in Jan 2024

10/10 Excellent

Yuki

Stayed 1 night in Jan 2024

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Savanna

Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024

8/10 Good

olivier

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff super attentive.
Stayed 1 night in Dec 2023

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and bed was comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. 10 mins walk to downtown, so convenient
Stayed 3 nights in Dec 2023

10/10 Excellent

heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to very good restuarants, close to good coffee places such as Starbucks and Tim Hortons, valet parking was a surprise but my truck was parked for me with no problems, in house restuarant was good but very expensive
Stayed 1 night in Dec 2023

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Heater/a/c unit in r room was noisy. Area around the hotel overrun with homeless people.
Stayed 6 nights in Dec 2023