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Staff were nice and friendly. Communication was efficient. Checking in and checking out was fast. Our room was a little smelly the moment we opened the door. It might need more airflow.
Customer service was excellent. We walked everywhere so parking our car at the hotel was the best option for cost and security. There is a night club on the back bottom portion of the hotel so if you don't want noise ask for a quiet room. My wife and I will stay here again.
Hotel and rooms very clean. Staff wonderful, nothing was a problem. Every staff member pleasant and helpful. Coffee machine in lobby was a nice touch after being put all day.
it was very clean , nice staff, the coffee mashin in lobby was amazing idea
delaram dadras
Stayed 1 night in Mar 2024
Response from Key Kawashita on Mar 12, 2024
Thank you very much Delaram Dadras for the kind comments. We couldn’t help but noticed you marked us a 1/5. Was this in error, or were there some challenges we should be aware of?
There is a night club on the same building. The hotel provides free ear plugs but they don’t work well. Be prepared to sleep late. Maybe go to the night club.
Nick and Dhavani at the front desk are amazing and deserve a shout out !! Thankyou for making our weekend getaway from busy Vancouver downtown amazing . It was my mom’s first time here in Victoria and she absolutely loved it . 🙏👍
It was very noisy. There were people up and down the hallway most of the night speaking loudly, slamming doors, and congregating right outside our door. We were beside the elevator so we heard it much of the night.
Diane
Stayed 1 night in Jan 2024
Response from Key Kawashita on Jan 24, 2024
Hi Diane, we are terribly sorry about the challenges with a disruptive group in the hotel. Despite our best efforts we are very sorry we were not able to improve the respect level these folks had for others. Did you receive our direct communication we sent to you about your experience? If not, perhaps we have the wrong email. Please contact the front desk so they can provide you with my contact information.
Excellent location, close to very good restuarants, close to good coffee places such as Starbucks and Tim Hortons, valet parking was a surprise but my truck was parked for me with no problems, in house restuarant was good but very expensive