Standard Room, 2 Queen Beds
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Reviews of Arbutus Inn

2 out of 5
Arbutus Inn
2898 Douglas St, Victoria, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 432 out of 1001 reviews" "
Rating 8 - Good. 410 out of 1001 reviews" "
Rating 6 - Okay. 91 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dave

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Nice room good price that’s all I look for
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 24, 2024
Hello Dave,Thank you for taking the time to post a review of your stay with us. We appreciate your business, and we are happy to see that you enjoyed your stay. All the best with any future travels.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here on a few occasions and have found the place to always be clean, quiet as well, the staff is very friendly. It is also within walking distance to various shops.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Margaret,Thank you for posting a review of your stay with us. We appreciate the feedback and kind words. We are happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and renovated rooms with comfortable beds and good black out curtains. The bath mat and a face cloth were folded into a fancy design. There is no elevator, but rooms on second floor don’t need stairs access from front lobby. The stairs themselves aren’t an issue, but if you can’t do stairs, maybe a note to add when booking. It’s a basic and practical hotel. The rooms are cozy and the surrounding neighborhood was very quiet. We slept with the window open to get a nice breeze and slept soundly with no disruptive noises from the nearby semi busy road. This road is on the far side of a parking lot for rental vehicles. The staff were friendly, efficient and courteous. There is a rental car agency desk in lobby. We enjoyed our stay. A nice place to lay our head after running around Victoria and surrounding areas during the day.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Gordon,Thank you for taking the time to post a review of your stay with us. We appreciate the feedback and kind words. We are happy to read you enjoyed your stay. All the best in any future travels.

8/10 Good

Davinzon

Liked: Cleanliness, staff & service
It was good
Stayed 6 nights in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Davinzon,Thank you for posting a review of your stay with us. We appreciate the feedback. We are happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Stephen,Thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Terry,Thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

10/10 Excellent

Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable. Value for money. Will come back.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Edwin, thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

8/10 Good

Donna, Perth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 18, 2024
Hello Donna, thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 5 nights in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Hello Jesse. Thanks for staying with us and posting a review. We are happy to see you enjoyed your stay. All the best with any future travels.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Good location.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Hello Diane. Thank you for posting a review of your stay with us. We appreciate the feedback and your kind words. All the best in any future travels.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and knowledgeable. The rooms are clean and smoke free. Lots of parking. Overall, it had everything we needed and were looking for.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 7, 2024
Hello Cindy. Thank you for taking the time to write a review of your stay with us. We are happy to see you enjoyed your stay. All the best with any future travels.

8/10 Good

Bill

Liked: Cleanliness, staff & service
Limited Parking
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Hi Bill, thanks for taking the time to post a review of your stay with us. We appreciate your feedback and all the best in future travels.

8/10 Good

Ernst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with smaller rooms and no elevator. Staff are friendly and helpful. Check-in was simple and quick. Interior of hotel hallways/stairwells/rooms impressed me with its cleanliness. Property is shared with National car rental outlet. Convenient if you wanted to rent and start your trip from here. The price was quite reasonable. Spoons Cafe is just across the street and is open for breakfast and lunch till 4 pm. Great food and ambiance. Very handy for this location.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 3, 2024
Hello Ernst, thank you for taking the time to post a review of your stay with us. We appreciate your feedback. We are happy to read that you enjoyed your stay and found the value in our room rate pricing. All the best with any future travels.

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a VERY UNSAFE part of town.... since it wasnt far from the ferry,I decided to walk. I went to a part of town that had people laying on the sidewalk, homeless people everywhere, and felt very unsafe. I tried my best to cancel my reservations but i could not. I could not even get a REAL PERSON on the phone to talk to. But they were more than happy to take my money. Will I book with Expedia again?? NO WAY EVER!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 2, 2024
Hello Sherry, The hotel needs to disagree with your review. The hotel contacted you several ways to assist you to get a refund for what you paid on Expedia. As you booked through Expedia it is Expedia who processed your payment and not the hotel. The hotel tried to assist you about 5 different times. If you can't get through to Expedia on the phone then this is not the fault of the hotel. You were also issued a full refund that you failed to mention. As you decided to walk one KM at night and saw homeless people and felt unsafe you cannot put this as fault of the hotel. We ask that you remove your review. Thank you.

10/10 Excellent

Namiki

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Hello Namiki,Thank you for posting a review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels.

8/10 Good

hartmut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 2, 2024
Hello Hartmut,thank you for posting a rating review of your stay with us. We appreciate your feedback. All the best in any future travels.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Hello. Thanks for taking the time to post a review. We appreciate the feedback. All the best in any future travels.

8/10 Good

Berni

Liked: Staff & service, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Hello Berni. Thank you for posting a review of your stay. We appreciate your feedback and all the best with any future travels.

8/10 Good

HUSSAM, West Vancouver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Generally, it was good accessible to transportation.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Hello Hassam. Thank you for your feedback and posting a review of your stay. We are happy to see that our location worked out for your stay. All the best with any future travels.

10/10 Excellent

Jasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Good hospitality
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 28, 2024
Hello Jasmeen,thank you for taking the time to post a review of your stay with us. We appreciate your feedback. We are happy to see you enjoyed your stay. All the best in any future travels.

4/10 Poor

Monique

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mouse in my room. They set traps so if I heard the snap it has caught a mouse if I hear screaming it’s caught in the glue trap
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Hello Monique. Thanks for posting your review. Nothing has been seen and the hotel did offer to move you rooms which you declined when you called the front desk. We have regular pest control services at the hotel as other properties would have. Nothing has been found and no evidence of any issues. All the best in future travels.

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hadn’t been back to Arbutus Inn since the renovations. Wow, spectacular room, brand new decor and fittings. Staff were all friendly and helpful. We’ll be back!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Hello Tim, thank you for taking the time to post a review of your stay with us. We appreciate your feedback and happy to see you liked our renovations that we did inside the hotel rooms. See you again in the future and all the best in any future travels.

10/10 Excellent

Bill

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Hello Bill,Thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Hello Robet, thank you for the posting a rating review of your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels and we hope to see you again in the future.

8/10 Good

Leigh

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Hello Leigh,Thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

8/10 Good

Jada

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 18, 2024
Hello Jada,Thank you for posting a review of your stay with us. We appreciate the feedback. All the best in any future travels.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would stay again
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Stephen, thank you for posting a review of your stay with us. We are happy to see you enjoyed your stay and appreciate your feedback. All the best with any future travels.

10/10 Excellent

Sreedhar

Travelled with family
Liked: Amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Sreedhar, thank you for posting a review of your stay with us. We are happy to see you enjoyed your stay and appreciate your feedback. All the best with any future travels.

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff easy check-in
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Davie, thank you for posting a rating review of your stay with us. We are happy to see you enjoyed your stay and appreciate your feedback. Thank you for the kind words about the staff. All the best with any future travels.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Janice.Thank you for posting a rating review of your stay with us. We are happy to see you enjoyed your stay with us and appreciate your feedback. All the best with any future travels.

10/10 Excellent

Mariana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Mariana, thank you for posting a rating review of your stay with us. We are happy to see you enjoyed your stay and appreciate your feedback. All the best with any future travels.

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Hello Sheena. Thank you for posting a review of your stay with us. We appreciate you feedback. We are happy to see you enjoyed your stay. All the best in any future travels.

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel but renovated and in good clean condition. No decaf coffee.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Hello Marina, thank you for posting a review of your stay. We appreciate the feedback. All the best in any future travels. Sorry about not having any decaf coffee on hand for you.

10/10 Excellent

Zsolt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Hello Zsolt. Thank you for taking the time to review your stay with us. We appreciate the feedback and happy to see you enjoyed your stay. All the best in any future travels and hope to see you back again.

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Easy access and good system with same Key to exterior door as Unit door.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 21, 2024
Hello, Thank you for taking the time to review your stay with us. We are happy to see you enjoyed your stay. Thanks for the feedback and all the best with any future travels.

10/10 Excellent

Prasannata

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Hello Prasannata. Thanks for posting a rating review of your stay. We are happy to see you enjoyed your stay. Thanks for staying with us and hope to see you again sometime.

10/10 Excellent

Isabelle

The space of the room was grand and the staff were very accommodating
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Hello Isabelle, thank you for taking the time to post a review of your recent stay with us at the Arbutus Inn. We appreciate your feedback and thanks for staying with us. All the best with any future travels.

8/10 Good

Payal

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Hi Paula. Thank you for your rating review. Thanks for the feedback and all the best with your travels.

10/10 Excellent

Fabiana

Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Hello Fabiana. Thank you for posting a review of your stay with us. All the best in any future travels.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good and clean but not much parking available
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Hello. Thank you for taking the time to post a review of your stay with us. We appreciate the feedback. All the best with any future travel plans.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities
It was as exactly what we needed for a quick stay. The hotel is a little older but the room was clean.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Hello David,thank you for posting a review of your stay. We appreciate the feedback. All the best in future travels.

8/10 Good

betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was small but "spotlessly clean" which was much appreciated. Nice King bed and pleasant staff. Meet all our needs and the location we needed.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Hello Betty,Thank you for posting a review of your stay with us. We appreciate your feedback and kind words. All the best in any future travels.

8/10 Good

Minisifah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 7, 2024
Hello Minisifah, thank you for taking the time to review your stay with us. We appreciate your feedback. We are happy to see you enjoyed your stay with us. Thank you again an all the best in any future travels.

6/10 Okay

Daria

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Hello Dara. Thank you for posting a review of your recent stay with us. All the best in any future travels.

8/10 Good

diane

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has had a facelift. Like the walk in showers.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Hello Diane. Thanks for taking the time to post a review of your stay. We appreciate the feedback. Yes the hotel bathrooms were all recently renovated and happy to see your liked the porcelain tiles we used. All the best in any future travels.

8/10 Good

tom

Liked: Cleanliness, staff & service
Very little parking
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 3, 2024
Hello Tom. Thank you for posting a review of your stay with us. We appreciate the feedback. All the best with any future travels.

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service
Check in staff friendly yet not really listening. Pouring Rain today when I was checking out. Was taking a load to my car, no dolly, & front desk locked me out of building. A fellow guest let me back in then cleaning staff let me back in room so i could retrieve my 2nd load. Never felt so pushed around. I like to pack as I watch price is right. Can't they wait 5 minutes so i can load my car?. Its ridiculous. I'm an excellent guest & never leave a giant mess for anyone. Ten minutes would be kind. Just unthinking about comfort of regular guests. Bum's rush.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 29, 2024
Hello Victoria. Thank you for posting a review of your stay. Sorry you felt the urgency of checking out after 11am. That is not our intention. With any rooms not checked out at the front desk by 11am we do call and if there is no answer, we knock on the door to see if you have left. If you needed more time that would not have been a problem at all. In future just call the front desk to advise them you will be a bit longer in packing up to leave. No one locked you out. The key cards expire at 11:30 on check out date. This is 30 mins past the check-out time Thanks again for staying with us and all the best in any future travels.

10/10 Excellent

Mohamad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for price and clean
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Hello Mohamad, thanks for posting a review about your stay with us. We appreciate the feedback and kind words. All the best with any future travel plans.

8/10 Good

Brody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's become one of my favorite hotels in Victoria !
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Hello Brody,thank you for staying with us...we appreciate your business and feedback. All the best in any future travels.

8/10 Good

Gay

Liked: Cleanliness, staff & service
Clean, modern and quiet room.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Hello Gay,thanks for taking the time to post a review of your stay with us. We appreciate the feedback and your kind words. All the best in any future travels.