Sundeck

Reviews of Grand Hotel Gardone Riviera

4 out of 5
Grand Hotel Gardone Riviera
Corso Zanardelli, 84, Gardone Riviera, BS

Reviews

9.2

Wonderful

Rating 10 - Excellent. 228 out of 359 reviews" "
Rating 8 - Good. 107 out of 359 reviews" "
Rating 6 - Okay. 13 out of 359 reviews" "
Rating 4 - Poor. 2 out of 359 reviews" "
Rating 2 - Terrible. 9 out of 359 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff
Stayed 2 nights in Sep 2023

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. The rooms are great and big. I suggest a lake view room w/ balcony, it’s worth it. Super helpful staff. Highly recommend.
Stayed 3 nights in Sep 2023

8/10 Good

Kyle

Travelled with group
The old hotel, common space needs to be updated. Guests room were modern and clean. Nice pool and breakfast patio.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Tilley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a beautiful setting. Super close to the ferry/bus links. Lots of lovely places to eat so close by. The hotel itself has lots of lovely areas to relax, like out by the pool and the deck by the lake. Lovely balcony overlooking the lake!
Stayed 7 nights in Sep 2023

6/10 Okay

Yeliz

Travelled with partner
Liked: Staff & service
Although it is an old hotel, we had a very decent stay. If not going under a major transformation soon, it is really time to redo the rooms and bathrooms at least. Really a special bar, btw’
Stayed 2 nights in Sep 2023

8/10 Good

jo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beautiful hotel and our superior room with lake view was stunning. However, the hotel lacked in dining options and was expecting spa facilities and there were none. There was no atmosphere in the piano bar and not welcoming so we ate out every night.
Stayed 4 nights in Sep 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It's a lovely old hotel. The staff is excellent and the location is really nice. My room was clean and comfortable and seemed recently updated. The property itself needs renovation and updating, but it's beautiful.
Stayed 8 nights in Aug 2023

8/10 Good

Jamasb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable
It was a last minute decision Location is absolutely beautiful, wonderful breakfast with beautiful view Parking available across the street . Walking distance to all the shops and restaurants on beachfront. It is purchased by Hilton and will be closed for two years to be renovated to be a 5 start resort and spa .
Stayed 2 nights in Jul 2023

10/10 Excellent

SETH

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

kerry

Stayed 3 nights in Oct 2022

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right on the lake. Dining lakeside was a treat. The rooms are very spacious and the staff was lonely.
Stayed 3 nights in Aug 2022

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel with a beautiful view of the lake. There are several great restaurants in the quaint town next to the hotel. Plenty of space to lounge by the pool and lake. A nice place for people of all ages.
Stayed 5 nights in Aug 2022

2/10 Terrible

Michael

Stayed 3 nights in Jun 2022

8/10 Good

gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

MaryAnne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely setting for a “grand dame” hotel. Rooms comfortable, great views from lakefront rooms, nice pool and pool bar, lovely breakfast buffet. Close to everything, next to the ferry, lots of restaurants close by. The pool bar staff are very personable, attentive, and eager to please, as are the front desk staff.
Stayed 3 nights in Jun 2022

4/10 Poor

Cormac

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice older property right on the lake with awesome views. Comfortable bedding wedding and generally nice room. Did not eat at main restaurant mainly due to the experience a breakfast. Breakfast is generally poor quality but selection was fine but For the quality. Grounds were very nice. Easy to get to and great customer service.
Stayed 3 nights in May 2022

10/10 Excellent

Vana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay
This was an amazing hotel right on the water with 2 dining rooms, a workout room, swimming pool and close to the village with some interesting shopping. The staff was very friendly and helpful. There were 3 weddings during our 3 night stay so the hotel was full but not over crowded. We will definitely come back.
Stayed 3 nights in Sep 2021

10/10 Excellent

haleh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We first had a deluxe double room. Although it looked nice the wood flooring made so much noise when we walked. I was very disappointed but then Hotel upgraded our room to junior suite. A world of difference! We loved every minute of our stay and wish to go back. The view, the facility. Awesome.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, amazing location
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great view from my room. Great breakfast. Front desk was very helpful.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough for Churchill !
Hotel is a real enigma. It’s a classic building with plenty of charm and history, the bar being frequented by Winston Churchill. Location is a little quiet, botanical gardens and a few shops, restaurants close but little else. Ferry service next to side gate. Views of the lake from any in the hotel are amazing, as was watching a thunder storm over the lake.
Stayed 3 nights in Aug 2019

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is right on the water with easy access for swimming. There are multiple areas for sunning and relaxing. The ala carte restaurant is excellent with very helpful friendly staff. The bar is very nice with an extensive wine list. This is a large hotel with many rooms. Most rooms have lake views with small balconies. It is located on a busy street, but there is very little traffic noise. If you are looking for a small boutique hotel, this will not be to your liking.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sense of space, and the unhurried staff, lovely views, next door to the ferry landstage.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
The most wonderful hotel with old world manners and charm I really hope that I can return
Stayed 6 nights in Aug 2019

8/10 Good

Nigel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very nice stay. The staff was very helpful.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a highlight of our vacation in Italy. The hotel, food, and staff were all fabulous.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, lake access, staff and history were all excellent.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Jul 2019

10/10 Excellent

Keith, Hamburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of rooms and housekeeping were excellent. The staff overall were friendly, helpful and attentive. We particularly enjoyed the service at the pool bar Winnie’s Bar in the evening was outstanding with impeccable service standards
Stayed 12 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

2/10 Terrible

Neil

Disliked: Staff & service, property conditions & facilities, room comfort
RIPOFF- i want a refund please
Booked the Grand Hotel Gardone for 5 nights from 12/7/19 to 17/7/19 in a Superior Double Room. The pictures of the rooms you present bear little resemblance to the realities. This is not a 4 star hotel, at best it is a poor 2 star. The interior is old and tired and in need of renovation. The rooms have balcony doors that cannot be locked despite signs 'interference' around the latch. the door handle fell off as soon as it was pulled. The shower leaked copious amounts of water on to the bathroom floor due to an ill fitting cheap shower screen, the shower itself was positioned above the end of the bath which had a shelf so you cannot stand under the shower. The bed was rock hard and incredibly uncomfortable. There are very little in the way of amenities, no water provided, no iron is provided - but they will provide a pressing service at between 3 and 10 euros per garment. The breakfast consists of tinned fruit; watered down, heavily sweetened orange drink - not juice and in no way reflects the spread you advertise. To cap it off the evening 'entertainment' was a karaoke singer in the piano bar. I did complain to the hotel manager she accepted that the Hotel could be better but insisted that this is made up for by the excellent staff. There was little she could do as it is a family run business and she is just the assistant manager. This is not a £250 per it is not worth £100 per night. You are perpetuating the Hotel myth of luxury by your misrepresentation of the true picture.
Stayed 5 nights in Jul 2019
Response from Barbara Collini, reservation mgr. on Jul 24, 2019
Dear customer, We are really sorry to read about your disappointments. The renewed presence of a large clientele that for over 50 years continues to choose our hotel, is an unequivocal index of approval of our services and of our professionality, as well as our modus operandi. You probably had different expectations. Nevertheless, we are well aware of the fact that this profession requires constant improvement. Therefore, your comments and advice will receive the attention they deserve. As for the other services, perfectly in line with the four-star hotel category, we believe they are offered at an excellent quality-price ratio. The satisfaction of our customers is the main objective of our activity and every day all the staff work hard to satisfy the needs of each individual customer, as far as possible. Regarding the reimbursement of unused nights, please contact expedia as the payment was made through them. Kind regards. Barbara Collini, reservation & Sales Manager Grand Hotel Gardone

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Made for an unforgettable holiday. Made for an unforgettable holiday.
Stayed 14 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and location. superb breakfast although drinks very expensive 7 EURO for tea and 6EeURO FOR A BEER !!!
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking location, on a property that matches this description. I loved every moment we spent here.
Stayed 1 night in Jul 2019

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with wonderful staff and very nice location
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, by far the most stunning lakeside hotel in the area. The special Limone restaurant was spectacular - in a candle-lit setting, and with delicious, impeccable cuisine.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property had a lot of character and the staff were excellent . I just felt that the property was a little tired
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been there many times before . Myself and my family went there for a special reason .
Stayed 7 nights in May 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Goid Hotel
This was a much needed holiday for us. The hotel was very good as was the area. A couple of very nice restaurants which were close to the hotel. Weather was good apart from one thunderstorm with wind and rain. There was dust in the bathroom but everywhere else was very clean. One member of the bar staff seemed to be unprofessional and had his “favourite” customers. We had to go to the bar and ask for drinks, but he didn’t listen and brought us the bill to sign instead of bringing the drinks!! All other staff were excellent and very helpful booking taxis and printing boarding passes. Would stay again.
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right on the lake! Excellent restaurant. Right next to ferries.
Stayed 3 nights in Apr 2019

10/10 Excellent

Ellie, Northern England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning location, magnificent views. A fabulous room overlooking Lake Garda, completely breathtaking! Hotel very comfortable with lovely lounges and a breakfast room overlooking the lake with it's own terrace. Breakfast was perfect with a very good choice of good. Would definitely return for a perfect relaxing holiday.
Stayed 2 nights in Apr 2019