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Reviews of Yes Inn Nuevo Veracruz

3 out of 5
Yes Inn Nuevo Veracruz
Av. Circuito Nuevo Veracruz 835, Col. Ex Hacienda Buena Vista, Veracruz, VER

Reviews

8.4

Very good

Rating 10 - Excellent. 424 out of 939 reviews" "
Rating 8 - Good. 336 out of 939 reviews" "
Rating 6 - Okay. 96 out of 939 reviews" "
Rating 4 - Poor. 46 out of 939 reviews" "
Rating 2 - Terrible. 37 out of 939 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, Banderilla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels missing. You also need to ask for iron in the reception and it was damaged.
Stayed 2 nights in Apr 2024

8/10 Good

Carlos, Banderilla

Travelled with family and small children
The Hotel is well located, but not qualified for long stays. Towels in the room weren't supplied properly and were ragged. Iron with missing parts and leaking water. There are not much options to eat near the hotel. Internet access is terrible: slow and intermitent, not an option to work and also lacks a business center or area to work properly.
Stayed 5 nights in Mar 2024

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Alejandra C on Mar 26, 2024
Estimado Joel, hemos recibido una alerta de comentarios, sin embargo por alguna razón no hay texto, nos encantaría saber su experiencia.Quedamos atentos y reciba un cordial saludo

6/10 Okay

nathan

Stayed 1 night in Jan 2024
Response from Alejandra C on Mar 26, 2024
Estimado Nathan, hemos recibido una alerta de comentarios, sin embargo por alguna razón no hay texto, nos encantaría saber su experiencia.Quedamos atentos y reciba un cordial saludo

2/10 Terrible

Praneeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience i had till now. Why expedia is suggesting these kind of very bad hotels
Stayed 1 night in Dec 2023
Response from Alejandra C on Mar 26, 2024
Thank you for your comments

10/10 Excellent

Juan

Stayed 1 night in Oct 2023
Response from Alejandra C on Mar 26, 2024
Estimado Juan, hemos recibido una alerta de comentarios, sin embargo por alguna razón no hay texto, nos encantaría saber su experiencia.Quedamos atentos y reciba un cordial saludo

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Oct 2023
Response from Alejandra C on Mar 26, 2024
gracias por sus comentarios

10/10 Excellent

Analine

Liked: Cleanliness, staff & service, property conditions & facilities
Es zona tranquila y con la plaza enfrente es muy cómodo esta ahí. Lo único que no me gustó es que el piso estaba un poco sucio de polvo.
Stayed 2 nights in Sep 2023
Response from Alejandra C on Mar 26, 2024
Estimada Analine agradecemos sus comentarios y el tiempo que nos dedica al compartirlos, lamentamos lo sucedido hemos tomado las acciones necesarias para corregir lo que nos menciona, le rogamos acepte nuestras más sinceras disculpas. En nombre del equipo que formamos Yes Inn reciba un cordial saludo.

4/10 Poor

Jose

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty room at check in.
This is the second consecutive time I have a stayed at this hotel, and upon check-in, there is hair in the bedsheets and pillowcases, most of the doors and furniture have water damage. It truly is a shame, because the hotel is very convenient, accessible and great location for shopping airport and the hospital. The lobby personnel didn’t seem to care about the situation in the room, management was nowhere to be found, the only individual who seem to care and try to fix it was a security guard
Stayed 1 night in Aug 2023
Response from Alejandra C on Mar 26, 2024
Dear Jose, we really appreciate your feedback, and sincerely apologize for the inconvenience. We hope to see you again. Best Regards

8/10 Good

Marisol

Stayed 2 nights in Aug 2023
Response from Alejandra C on Mar 26, 2024
Estimada Marisol, hemos recibido una alerta de comentarios, sin embargo por alguna razón no hay texto, nos encantaría saber su experiencia.Quedamos atentos y reciba un cordial saludo

8/10 Good

EDUARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was good. Our son enjoyed the pool and the food
Stayed 1 night in Jul 2023
Response from Alejandra C on Aug 12, 2023
Dear EduardoThank you for you comments, we hope to see you again.Best regards

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Jul 2023
Response from Alejandra C on Aug 2, 2023
Dear RodrigoThank you for your comments, and we hope to see you soon.Best regards

10/10 Excellent

fidel

Stayed 1 night in Jul 2023
Response from Alejandra C on Aug 21, 2023
Estimado Fidel, hemos recibido una alerta de comentarios, sin embargo por alguna razón no hay texto, nos encantaría saber su experiencia.Quedamos atentos y reciba un cordial saludo

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Alejandra C on Aug 2, 2023
Estimada JenniferRecibimos un mensae sin texto por alguna razón, sin embargo nos gustaría saber su experiencia, agradeciendo enormemente su atención quedamos atentos.Saludos cordiales,

10/10 Excellent

Gabriela

Stayed 1 night in Jul 2023
Response from Alejandra C on Aug 3, 2023
Estimad@ huéspedREcibimos una notificación de comentarios, sin embargo por alguna razon no hay texto, nos encantará leer sobre su experiencia, quedamos atentos y reciba un cordial saludo.

2/10 Terrible

Kevin

Disliked: Staff & service, amenities, property conditions & facilities
Ac was not working. Drunk people were making a lot of noise in the next room and the staff did not do anything about it. Overall, this place sucked
Stayed 1 night in Jul 2023
Response from Alejandra C on Aug 2, 2023
Dear Kevin, we really appreciate your feedback, and sincerely apologize for the inconvenience. We hope to see you again. Best Regards

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service
Convenient location, less than 10 mins to get to the airport. The staff super professional, very kind.
Stayed 1 night in Jul 2023
Response from Alejandra C on Aug 2, 2023
Dear Tricia we really appreciate your feedback, and we hope to see you again. Best Regards

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Regular
Stayed 1 night in Jun 2023
Response from Alejandra C on Aug 2, 2023
Estimado Jorge, agradecemos sus comentarios y el tiempo que nos dedica al compartirlos, en nombre del equipo Yes Inn reciba un cordial saludo y esperamos poder recibirle en su próxima visita al Puerto de Veracruz.

8/10 Good

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property it’s ok. I liked the mall being walking distance with security.
Stayed 1 night in Jun 2023
Response from Alejandra C on Aug 2, 2023
Dear Ramon, we really appreciate your feedback, and we hope to see you again. Best Regards

10/10 Excellent

Analine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien.
Stayed 2 nights in May 2023
Response from Alejandra CS on Jun 2, 2023
Estimad@ AnalineAgradecemos sus comentarios y esperamos poder recibirla en su prósima visita al puerto de Veracruz.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is excellent. Thank you!
Stayed 1 night in May 2023
Response from Alejandra CS on May 23, 2023
Dear JuanWe really appreciate your comments, thank you for share with us. We will see you soon

2/10 Terrible

TOMAS, DENVER

Travelled with family
Disliked: Cleanliness, amenities
Unclean room: the bed was too dirty and the bathroom was uncleaned
Stayed 1 night in Apr 2023
Response from Alejandra CS on May 30, 2023
Dear guestThank you for your comments, best regards

8/10 Good

Louis

Stayed 1 night in Feb 2023

10/10 Excellent

Gisela

Stayed 1 night in Jan 2023
Response from Alejandra CS on Apr 6, 2023
Estimada Gisela, hemos recibido la notificación de comentarios sin embargo no se guardo texto, nos encantara leer su experiencia. Reciba un cordial saludo en nombre del equipo Yes Inn

8/10 Good

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, festive decorations
Response from Alejandra CS on Dec 26, 2022
Dear JamieThank you for your commentsWe hope to see you soon, best regards!

8/10 Good

Shemo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IS VERY QUIET
Stayed 4 nights in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All good
Stayed 1 night in Jul 2022
Response from Alejandra CS on Sep 13, 2022
Dear guestThank you for your comments, we hope to see you again.Best regards

8/10 Good

Marisol

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 3 nights in Sep 2022
Response from Alejandra CS on Sep 13, 2022
Estimada MarisolHemos recibido una alerta de comentarios, sin embargo no hay texto, seguramente algo paso y nos gustaría saber como estuvo su estancia. Quedamos muy atentos y reciba un cordial saludo!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING
Stayed 1 night in Jul 2022
Response from Alejandra CS on Jul 25, 2022
Estimada Nancy Agradecemos enormemente sus comentarios y el tiempo que nos dedica al compartirlos, en nombre del hotel Yes Inn Nuevo Veracruz reciba un cordial saludo y esperamos poder atenderla en su próxima visita.

10/10 Excellent

Mary Dolores

Everything was wonderful great Service next to Mall close to Beach.
Stayed 2 nights in Jul 2022
Response from Alejandra CS on Jul 21, 2022
Dear Mary Dolores Thank you, we appreciatte your comments and we hope to see you again. Best Regards

8/10 Good

Felix

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
So so satisfied
Stayed 1 night in Jul 2022
Response from Alejandra CS on Jul 19, 2022
Estimado Félix Hemos recibido la notificación de comentarios sin embargo no se guardo texto, nos encantara leer su experiencia. Reciba un cordial saludo en nombre del equipo Yes Inn

2/10 Terrible

Maria

Stayed 1 night in Jun 2022
Response from Alejandra C on Aug 2, 2023
Estimadoa Maia, hemos recibido la notificación de comentarios sin embargo no se guardo texto, nos encantara leer su experiencia. Reciba un cordial saludo en nombre del equipo Yes Inn

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from a on Jun 27, 2022
Estimado Mike Hemos recibido la notificación de comentarios sin embargo no se guardo texto, nos encantara leer su experiencia. Reciba un cordial saludo en nombre del equipo Yes Inn

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at this hotel back in 2019 when I visited Veracruz the first time and I liked it so much that my wife and I decided to stay there. Price is relatively inexpensive and the breakfast is pretty decent too! Two things I have gripes about. The first is the lack of hair dryers in the rooms. It seemed that they used to have them in all the rooms before and now they don’t. Maybe People stealing them? The other gripe is that the toilets are not well maintained. The chain that held and pulled the plug inside the toilet kept “falling off”. Each flush, I had to open it and reattach the chain. Other than those 2 things, not too bad. It worked out for us because the hotel is conveniently located between my wife’s parent’s house and her sister’s house.
Stayed 2 nights in May 2022
Response from Alejandra CS on Jun 14, 2022
Dear Daniel We really appreciate your feedback, and sincerely apologize for the inconvenience of the toilet and hairdryer, we will work on better maintenance. We hope to see you again. Best Regards

10/10 Excellent

ENEREO

Stayed 1 night in May 2022
Response from Alejandra CS on Jun 1, 2022
Estimad@ Huésped Hemos recibido una notificación de comentarios, sin embargo no hay texto, nos ponemos a sus órdenes en caso de que requiera compartirnos su experiencia Reciba un cordial saludo de parte del equipo Yes Inn.

10/10 Excellent

Edgardo

Stayed 1 night in May 2022
Response from Alejandra C on Aug 2, 2023
Estimado Edgardo, hemos recibido la notificación de comentarios sin embargo no se guardo texto, nos encantara leer su experiencia. Reciba un cordial saludo en nombre del equipo Yes Inn

2/10 Terrible

Tamara

Stayed 11 nights in Apr 2022
Response from Alejandra CS on May 18, 2022
Estimada Tamara Hemos recibido una notificación de comentarios, sin embargo no encontramos texto, nos gustaría saber su experiencia. Esperamos poder tener nuevamente la oportunidad de recibirle en su próxima visita al puerto de Veracruz. Reciba un cordial saludo de parte del equipo que formamos Yes Inn.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were little minor thinks, in the shower water drained too slow, you have to stand and have your feet immersed in the water, had to turn water off, to prevent overflowing, food was excelent. I requested toilet paper that didn't besought, toilet was making noise, we had yo turned water off to stop noise, I reported yo them, that should be done by cleaning crew.
Stayed 1 night in Dec 2021
Response from Alejandra CS on Jan 7, 2022
Dear Maria We really appreciate your feedback, and sincerely apologize for the inconvenience of the shower and toilet, we will work on better maintenance. We hope to see you again. Best Regards

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service
I Like the facilities. Don’t like the location
Stayed 1 night in Dec 2021
Response from Alejandra CS on Jan 6, 2022
Dear Carlos We really appreciate your comments and we regret that our location has not been the best for you, we hope to see you again.

10/10 Excellent

Jairo, Rock Hill

Stayed 1 night in Nov 2021
Response from Alejandra CS on May 11, 2022
Estimado Jairo Recibimos una notificación de comentario, sin embargo por alguna razón no hay texto, nos encantará leer su experiencia con nosotros, reciba un cordial saludo!

8/10 Good

Omar

Travelled with group
Liked: Staff & service, room comfort
Good value hotel
Good hotel attached to a Mall. Maybe it is time to start renovating the rooms.
Stayed 1 night in Nov 2021
Response from Alejandra CS on Jan 6, 2022
Dear Omar Thank you, we appreciatte your comments and we hope to see you again. Best Regards,

4/10 Poor

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
There was a strong cigarette smell coming from the ac vent. Reported it, they took a while to get back and offer a room change.
Stayed 1 night in Oct 2021
Response from Alejandra CS on Nov 12, 2021
Dear Jose We welcome your comments and we will work on correcting in maintenance as you inform us. I offer a sincere apology and hope to receive it again Best Regards!

4/10 Poor

Charity

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We didn’t stay for long because we had to catch an early flight out, but the main problem was that the AC was not working and we were not able to sleep at all. It gets very hot in Veracruz and it literally felt like an oven. They were nice enough to move us but it was an inconvenience to move rooms at 1am when we had to be up at 5am. The room they moved us to was only a tad bit colder then the first room.
Stayed 1 night in Oct 2021
Response from Alejandra CS on Nov 12, 2021
Dear Guest We appreciate your comments. We will take corrections for the maintenance, we are very sorry for the inconvenience. Best Regards,

6/10 Okay

William

Liked: Staff & service, amenities
Disliked: Cleanliness
It's like a gated community and it feels secured. Nice looking hotel but could use some cleaning on the glass entrance door and elevator
Stayed 1 night in Sep 2021
Response from Alejandra CS on Nov 12, 2021
Dear William We really appreciate your comments. We will take corrections for the cleaning, we are sorry for the inconvenience. Best Regards,

10/10 Excellent

Willy, etobicoke

Stayed 1 night in Sep 2021
Response from Alejandra CS on May 11, 2022
Estimado Willy Hemos recibido una notificación de comentarios, por alguna razón no hay texto, nos ponemos a sus órdenes, saludos.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not the greatest for the money but it's OK everything is a 1000 miles away
need the major renovation.
Stayed 1 night in Aug 2021
Response from Alejandra CS on Sep 20, 2021
Dear Guest We appreciate your comments. We will take corrections for the maintenance, we are sorry for the inconvenience. Best Regards,

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
For the price is a good place, for the add sayin Thad it have Access to water park it a Lie, The tile on the pool are broken one of the kids got a cut on the foot.
Stayed 2 nights in Jul 2021
Response from Alejandra CS on Aug 25, 2021
Dear Guest We appreciate your comments. We will take corrections on pool with the maintenance department, access to the water park has an additional cost, there are also seasonal promotions that include entry to the water park. We are sorry for the inconvenience. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Jun 2021
Response from Alejandra CS on Jul 2, 2021
Dear Guest We really appreciate your comments! And we would love to welcome you again Best Regards,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think the parking fee should be covered by the hotel. Overall the hotel is very well kept, but shower curtains and pillows could benefit from an update.
Stayed 1 night in Jun 2021
Response from Alejandra CS on Jun 17, 2021
Dear Jose We appreciate your comments, the parking is covered by the hotel to our guests, at reception they identify their ticket. we will take corrections on shower curtains and pillows with the housekeeping department, we are sorry for the inconvenience. Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking requires payment every time going out, unless the parking ticket get signed by the hotel staff.
Stayed 10 nights in May 2021
Response from Alejandra CS on Jun 1, 2021
Dear Guest We really appreciate your comments! And we would love to welcome you again Best Regards,