Title: Hotel Playa Caracol - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Playa Caracol On beach with outdoor pool, near Plaza Las Americas Shopping Mall ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/9f92f0a1.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Room, 1 King Bed](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/a7d90ec1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/1ee37f29.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/abc76f62.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Coffee shop](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/4dfd44df.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Playa Caracol sits just steps from Mocambo Beach and Plaza Las Americas Shopping Mall. Guests find comfortable sun loungers perfect for soaking up the sunshine, while the upscale property's spa offers rejuvenating treatments after a day of exploring the area. 8.2 Very good ## Popular amenities - Bar - Spa - Pool - Gym - Room service - Parking included ## Room options ### Check availability for these dates Tonight [Nov. 20 - Nov. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 21 - Nov. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 21 - Nov. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 28 - Nov. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=11024095&PinnedHotelID=11024095&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Room, 1 King Bed](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/94448393.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 9.0 Wonderful 7 reviews ### Highlights Balcony Air conditioning LCD TV Premium bedding Blackout drapes/curtains Private bathroom Shower/tub combination Coffee/tea maker - 172 sq ft - Sea view - Sleeps 2 - 1 King Bed ![Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/12000000/11030000/11024100/11024095/5c70a33d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 2 Double Beds 8.2 Very good 20 reviews ### Highlights Balcony Air conditioning LCD TV Premium bedding Blackout drapes/curtains Private bathroom Shower/tub combination Coffee/tea maker - 172 sq ft - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6850000/6842600/6842532/441be15d.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Boca del Rio Veracruz Boca del Río - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 1,005 reviews CA $95 CA $112 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Veracruz-Hotels-Hilton-Garden-Inn-Boca-Del-Rio-Veracruz.h6842532.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=182165&destination=Boca del Río&destType=MARKET&latLong=19.100891,-96.106339&searchId=fc913d22-e6f3-43ec-a7e2-1666f25d9a1b&top_cur=CAD) Ad ![Free daily continental breakfast](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/4000000/3100000/3097100/3097088/f603ed19_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Veracruz Boca del Río - Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,004 reviews CA $111 CA $131 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Veracruz-Hotels-City-Express-Veracruz.h3097088.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=182165&destination=Boca del Río&destType=MARKET&latLong=19.100891,-96.106339&searchId=fc913d22-e6f3-43ec-a7e2-1666f25d9a1b&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/28400/28363/13da341c.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Fiesta Americana Veracruz Boca del Río - Pool - Hot tub - Spa - Pet-friendly 9.0 Wonderful 1,003 reviews CA $202 CA $238 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Veracruz-Hotels-Grand-Fiesta-Americana-Veracruz.h28363.Hotel-Information?chkin=2025-12-9&chkout=2025-12-10&rm1=a2®ionId=182165&destination=Boca del Río&destType=MARKET&latLong=19.100891,-96.106339&searchId=fc913d22-e6f3-43ec-a7e2-1666f25d9a1b&top_cur=CAD) Ad ![Business centre](https://images.trvl-media.com/lodging/6000000/5260000/5259300/5259231/a6a36549.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton by Hilton Veracruz Boca Del Rio De Las Americas - Pool - Breakfast included - Pet-friendly - Kids pool 9.0 Wonderful 1,005 reviews CA $115 CA $135 total includes taxes & fees Nov 25 - Nov 26 [](https://www.expedia.ca/Boca-Del-Rio-Hotels-Hampton-By-Hilton-Veracruz-Boca-Del-Rio.h5259231.Hotel-Information?chkin=2025-11-25&chkout=2025-11-26&rm1=a2®ionId=182165&destination=Boca del Río&destType=MARKET&latLong=19.100891,-96.106339&searchId=fc913d22-e6f3-43ec-a7e2-1666f25d9a1b&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Hotel-Playa-Caracol.h11024095.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-Hotel-Playa-Caracol.h11024095.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.12968%2C-96.10545&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FRIzo_Cacqk_ut8olC14rYU8SHs=) Av. Mocambo #526, Col. Collado y Boticaria, Boca del Río, VER, 94293 #### What's nearby - Plaza Vela - 7 min walk - 0.6 km - Mocambo Beach - 8 min walk - 0.8 km - Plaza Las Americas Shopping Mall - 12 min walk - 1.0 km - World Trade Center Veracruz - 14 min walk - 1.2 km - Andamar Lifestyle Center - 14 min walk - 1.2 km #### Getting around - Veracruz Central Station - 23 min drive - General Heriberto Jara Intl. Airport (VER) - 21 min drive #### Restaurants - ‪Villa Rica - ‬1 min walk - ‪Restaurante El Tilingo Lingo - ‬4 min walk - ‪Claps Canta Bar - ‬8 min walk - ‪Toscana Pasta E Pizza - ‬15 min walk - ‪XKATLÉN - ‬1 min walk ## About this property ### Hotel Playa Caracol Upscale hotel near Mocambo Beach Located close to Plaza Las Americas Shopping Mall, Hotel Playa Caracol provides a terrace, a garden, and a playground. This hotel is a great place to bask in the sun with a beachfront location and sun loungers. Indulge in a facial, a massage, and a body treatment at the onsite spa. The on-site Regional cuisine family restaurant, La Villa del Pescador, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Free self parking and valet parking - Tour/ticket assistance, meeting rooms, and a front-desk safe - Luggage storage, free newspapers, and a banquet hall - Guest reviews give good marks for the helpful staff Room features All guestrooms at Hotel Playa Caracol offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. More conveniences in all rooms include: - Bathrooms with shower/tub combinations and free toiletries - 32-inch LCD TVs with cable channels - Balconies, cribs/infant beds, and coffee/tea makers ## Similar properties ![Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/59000000/58060000/58052700/58052604/9f9265cf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Sol Boca del Río - Pool - Parking included - Free WiFi - Air conditioning 8.2 Very good 1,008 reviews CA $89 CA $105 total includes taxes & fees Dec 10 - Dec 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-10&endDate=2025-12-11&selected=58052604&PinnedHotelID=58052604&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1370000/1364200/1364102/b0b4fbbe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Galería Plaza Veracruz by Brisas Boca del Río - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 1,665 reviews CA $101 CA $119 total includes taxes & fees Nov 30 - 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Pool - Spa - Parking included - Free WiFi 8.6 Excellent 1,004 reviews CA $95 CA $112 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=34341914&PinnedHotelID=34341914&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach/ocean view](https://images.trvl-media.com/lodging/1000000/580000/570400/570366/c5444557.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Boca Del Rio by IHG Boca del Río - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,004 reviews CA $92 CA $108 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=570366&PinnedHotelID=570366&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/3000000/2230000/2222500/2222495/d96acd6d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ramada Plaza by Wyndham Veracruz Boca del Rio De Las Americas - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 1,000 reviews CA $106 CA $125 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=2222495&PinnedHotelID=2222495&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/7000000/6850000/6842600/6842532/441be15d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Boca del Rio Veracruz Boca del Río - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 1,005 reviews CA $95 CA $112 total includes taxes & fees Dec 9 - Dec 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=6842532&PinnedHotelID=6842532&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - La Villa del Pescador ### Things to do - Children's pool - Full-service spa - Gym - Outdoor pool - Playground ### Family friendly - Children's pool - Crib (surcharge) - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Tour and ticket assistance ### Business services - Business center - Meeting rooms ### Outdoors - Beach loungers - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Facials - Manicures/pedicures - Massage ### Accessibility - Elevator ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Crib (surcharge) - Premium bedding ### Bathroom - Free toiletries - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 32-inch LCD TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service ### More - Air conditioning - Desk - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 350.00 per night Cribs (infant beds) are available for MXN 350.00 per night ### Property payment types ## Important information ### Optional extras - Crib (infant bed) fee: MXN 350.00 per night - Rollaway bed fee: MXN 350.00 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Hotel Playa Caracol Boca del Rio Hotel Playa Caracol Playa Caracol Boca del Rio Playa Caracol Hotel Playa Caracol Hotel Hotel Playa Caracol Boca del Río Hotel Playa Caracol Hotel Boca del Río ## Frequently asked questions ### Does Hotel Playa Caracol have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Hotel Playa Caracol? > As of Nov 20, 2025, prices found for a 1-night stay for 2 adults at Hotel Playa Caracol on Nov 24, 2025 start from CA $76.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Veracruz-Hotels-Hotel-Playa-Caracol.h11024095.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Playa Caracol pet-friendly? > No, pets are not allowed at this property. ### How much is parking? > Self parking and valet parking are free at this property. ### What time is check-in at Hotel Playa Caracol? > Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hotel Playa Caracol? > Check-out is at noon. ### Where is Hotel Playa Caracol located? > Nestled on the beach, this Mocambo hotel is within a 10-minute walk of Plaza Vela and Mocambo Beach. Plaza Las Americas Shopping Mall and World Trade Center Veracruz are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Playa Caracol Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 207 8 - Good 163 6 - Okay 72 4 - Poor 30 2 - Terrible 24 ### 8.4/10 Cleanliness ### 8.0/10 Staff & service ### 7.4/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Lori Jun 21, 2025 Liked: Cleanliness, staff & service, amenities It was lovely! It cost less than hotels with fewer amenities. I'll definitely stay again! - ##### Lori Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Moises Apr 16, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Stay Beach access, friendly staff, close to many places to shop and eat. Great stay, would recommend. ![](https://a.travel-assets.com/ugc/hotel-reviews/BEA8B337224CD89EA038E2E4AF331B363D2235431713287940337.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Moises Stayed 1 night in Apr 2024 ### 8/10 Good #### Omar Sep 24, 2025 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities The pool was unusable (dirty green) and the restaurant staff attempt to charge me $30 pesos for warming my takeout in their microwave. ![Dirty pool ](https://a.travel-assets.com/ugc/hotel-reviews/57dc2fff-869f-4b4e-a6b0-c7545d086f1e-1758716413847.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Omar Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Juan May 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente ##### Juan Stayed 3 nights in May 2025 ### 8/10 Good #### Jorge Apr 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was nice and clean place, pillows were too hard, place is far from main places ##### Jorge ### 6/10 Okay #### Emilio Aug 31, 2025 Liked: Cleanliness, staff & service No ##### Emilio Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Rosario Oct 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room wasexactly like the picture, very clean. The view to the beach was great. ##### Rosario Stayed 2 nights in Oct 2024 ### 8/10 Good #### Patricia E Dec 1, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was very helpful and pleasant. The grounds were meticulously kept. The property was beautiful. ##### Patricia E Stayed 3 nights in Nov 2024 ### 8/10 Good #### Eva Jul 10, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great for families. The beach access of this hotel is perfect. It’s very close to multiple restaurants and stores. Perfect for a family trip. ##### Eva Stayed 6 nights in Jul 2023 ### 10/10 Excellent #### Juan Oct 7, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice place ##### Juan Stayed 4 nights in Oct 2022 ### 10/10 Excellent #### Barbara Feb 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was ok ##### Barbara Stayed 3 nights in Dec 2024 ### 8/10 Good #### Charlee Oct 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing pool. Perfect beach. Room was very nice. The staff did not allow us to bring any food or drink to the pool area. I understand but I think water should be allowed ##### Charlee Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Dustin Jun 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved it here! You can’t beat the location and price. The pool was gorgeous and the access to the beach was amazing. We will definitely be back. The food at the restaurant was definitely expensive but we ate there a few times for the convenience and everything was very good. We especially loved ordering margaritas by the beach. Really nice staff. The rooms were very simple but we loved the updated shower and bath. We slept great. There was an event one night but we enjoyed the music. Great hotel for the price and location! ##### Dustin Stayed 4 nights in Jun 2024 ### 6/10 Okay #### ROSA Dec 15, 2023 Liked: Cleanliness, staff & service Needs an exterminator! ##### ROSA Stayed 7 nights in Dec 2023 ### 8/10 Good #### jesus j Jan 12, 2023 Liked: Cleanliness, staff & service, property conditions & facilities mosquitoes in the room ##### jesus j ### 8/10 Good #### Andrew Sep 5, 2024 Liked: Cleanliness, staff & service, amenities The hotel was nice other than 3 things:. 1. A large federal comuser sticker on the front door saying they were shut down. 2. The mold on the bathroom ceiling. 3. The lack of Air Conditioning in the restaurant. Other than that, it is a very nice place to stay. ##### Andrew Stayed 1 night in Sep 2024 ### 6/10 Okay #### Alonso Jun 24, 2023 Disliked: Cleanliness, property conditions & facilities Dirty with hairs allover the bathroom and the walls of the room ehere all dirty and chipped ##### Alonso Stayed 1 night in Jun 2023 ### 6/10 Okay #### arturo Jul 30, 2023 I asked for two glasses of Ice and I was old that i had to purchases some thing in order to get the Ice. Pool was a little green could use a little maintaince ##### arturo Stayed 8 nights in Jul 2023 ### 4/10 Poor #### Jacqueline Jul 13, 2023 Liked: Cleanliness Disliked: Property conditions & facilities They need to work on customer service. The lady at the front desk was not very attentive, they were some extra charges for no reason. Different price of what we agreed at booking. When told that the beds were extremely hard, she seemed uncaring, and bothered by the questions if all the rooms have the same beds. We regret having to stayed two nights. None of us were able to sleep. We’ve got bedbugs bites. Terrible experience. It’s a shame because it has a great location, and great views. ##### Jacqueline Stayed 2 nights in Jun 2023 ### 10/10 Excellent #### Maria Eugenia Oct 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo tranquilo me gusta ##### Maria Eugenia Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Ignacio Oct 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities El hotel bueno en lo general. ##### Ignacio Stayed 2 nights in Oct 2025 ### 8/10 Good #### Norma Sep 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Instalaciones de alberca y Jardin Exelente ![](https://a.travel-assets.com/ugc/hotel-reviews/05b81ace-97df-45b5-a859-cecabf4a058b-1758930876957.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Norma Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ruben Daniel Sep 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nette Personal und perfekte Lage ##### Ruben Daniel Stayed 5 nights in Sep 2025 ### 2/10 Terrible #### JUAN PABLO Sep 17, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities 1er acto la habitacion a la que llego no funciona la luz de ninguna parte 2o acto, me dan otra habitacion planta baja oliendo a humedad espantoso con las camas mojadas, y el wc no funciona 3er acto solicito una habitacion funcional, no me la dan, solicito un reembolso, no me lo dan, meto una queja a Expedia y por supuesto me voy a un hotel decente, Moraleja No se crean todo lo que dicen los hoteles, tampoco cuenta con desayuno incluido. ##### JUAN PABLO Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Nuria Sep 5, 2025 No me gustó que en la tiendita realmente hay botana, algo de aseo personal, estaría bueno o tal vez medicamentos básicos como aspirina o treda. En el restaurante hace muchísimo calor, hay ventiladores pero no refrescan. El elevador no ha tenido mantenimiento y tiene algunos daños al interior. ##### Nuria Stayed 1 night in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Hotels in Savannah](https://www.expedia.ca/Savannah-Hotels.d6034190.Travel-Guide-Hotels) > > [Four Seasons Resort Orlando at WALT DISNEY WORLD® Resort](https://www.expedia.ca/Orlando-Hotels-Four-Seasons-Resort-Orlando-At-WALT-DISNEY-WORLD-Resort.h7374428.Hotel-Information) > > [Hotel Aiglon](https://www.expedia.ca/Paris-Hotels-Hotel-Aiglon.h49327.Hotel-Information) > > [The Palms Turks and Caicos](https://www.expedia.ca/Providenciales-Hotels-The-Palms-Turks-And-Caicos.h1161674.Hotel-Information) > > [Hotels in Orlando](https://www.expedia.ca/Orlando-Hotels.d178294.Travel-Guide-Hotels) > > [John B's Oceanfront Cottages](https://www.expedia.ca/York-Hotels-John-Bs-Oceanfront-Cottages.h32067040.Hotel-Information) > > [Mercure Nice Centre Notre Dame](https://www.expedia.ca/Nice-Hotels-Mercure-Nice-Centre-Notre-Dame.h8025.Hotel-Information) > > [Royalton Negril, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Negril-Hotels-Royalton-Negril-Resort-Spa-All-Inclusive.h15921095.Hotel-Information) > > [Studio 6 - Toronto](https://www.expedia.ca/Toronto-Hotels-Studio-6-Toronto.h12388.Hotel-Information) > > [Hotels with smoking rooms in Jamaica](https://www.expedia.ca/Destinations-In-Jamaica-Hotels-With-Smoking-Rooms.0-0-d88-tHotelswithsmokingrooms.Hotel-Filter-Destinations) > > [Hotels in Pickering](https://www.expedia.ca/Pickering-Hotels.d9546.Travel-Guide-Hotels) > > [All Inclusive Resorts and Hotels in Canada](https://www.expedia.ca/Destinations-In-Canada-All-Inclusive-Hotel.0-0-d31-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Cheap Hotels in Jasper](https://www.expedia.ca/Jasper-Hotels-Cheap-Hotels.0-0-d10578-tCheapHotels.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Ottawa (YOW) to New York (LGA)](https://www.expedia.ca/lp/flights/yow/lga/ottawa-to-new-york) > > [Flights from Chicago (ORD) to Hamilton (YHM)](https://www.expedia.ca/lp/flights/ord/yhm/chicago-to-hamilton) > > [Flights from Calgary (YYC) to Sidney (YYJ)](https://www.expedia.ca/lp/flights/yyc/yyj/calgary-to-victoria) > > [Flights from Calgary (YYC) to Dallas (DFW)](https://www.expedia.ca/lp/flights/yyc/dfw/calgary-to-dallas) > > [Flights from Vancouver (YVR) to Kansas City (MCI)](https://www.expedia.ca/lp/flights/yvr/mci/vancouver-to-kansas-city) > > [Flights from Vancouver Intl. to ROM-All Airports](https://www.expedia.ca/lp/flights/yvr/rom/vancouver-to-rome) > > [Flights from Toronto (YYZ) to Ahmedabad (AMD)](https://www.expedia.ca/lp/flights/yyz/amd/toronto-to-ahmedabad) > > [Flights from Porto (OPO) to Lisbon District (LIS)](https://www.expedia.ca/lp/flights/opo/lis/porto-to-lisbon) > > [Flights from Delhi (DEL) to Thunder Bay (YQT)](https://www.expedia.ca/lp/flights/del/yqt/delhi-to-thunder-bay) > > [Flights from Kelowna (YLW) to Phoenix (AZA)](https://www.expedia.ca/lp/flights/ylw/aza/kelowna-to-mesa) > > [Flights from West Harrison (HPN) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/hpn/yyz/white-plains-to-toronto) ### Activities > [Things to do in Barcelona](https://www.expedia.ca/Things-To-Do-In-Barcelona.d179992.Travel-Guide-Activities) > > [Things to do in Riviera Maya](https://www.expedia.ca/Things-To-Do-In-Riviera-Maya.d602901.Travel-Guide-Activities) ### Packages > [Mexico](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/117/Mexico) > > [Canada's Wonderland](https://www.expedia.ca/Canadas-Wonderland-Toronto.d503121.Vacation-Attraction) > > [Paris Vacations](https://www.expedia.ca/Paris.d179898.Destination-Travel-Guides)