Indoor pool, outdoor pool

Reviews

8.4

Very good

Rating 10 - Excellent. 386 out of 864 reviews" "
Rating 8 - Good. 297 out of 864 reviews" "
Rating 6 - Okay. 103 out of 864 reviews" "
Rating 4 - Poor. 42 out of 864 reviews" "
Rating 2 - Terrible. 36 out of 864 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Linda jared

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

alan george

Stayed 14 nights in Mar 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful place to stay! Excellent food excellent staff, a beautiful hotel!
Stayed 6 nights in Feb 2024

8/10 Good

Felipe

Travelled with family
Liked: Staff & service
Rooms had a funny fish like faint smell
Stayed 2 nights in Feb 2024

8/10 Good

gildardo gutierrez, salem

Stayed 3 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Second time me and my family has stayed here. We love the location.
Stayed 4 nights in Nov 2023

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Paola

Stayed 4 nights in Aug 2023

2/10 Terrible

Xiaoyuan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor management Not have room for me to check in but still charge me , booked at 3am arrive at 4 am can only show check in 3 pm when I booked at 3 am. But still can not be cancelled since they will not let me check in but I have to leave at 6 am not even have a Cheung eto take a shower .
Stayed 1 night in Aug 2023

2/10 Terrible

Xiaoyuan

Stayed 1 night in Aug 2023

10/10 Excellent

Lis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuvimos una estancia excelente. El hotel tiene sus áreas de mejora , que pasan por alto gracias a la excelente atención del personal. El desayuno muy rico y variado , el clima de la habitación perfecto, y muy muy cerca de todo,desde un restaurante muy fancy hasta un supermercado, todo caminando. Incluso nos atrevimos a ir en camión al centro porque le pasa por el frente e iban bastante vacíos .

10/10 Excellent

Harald

Stayed 2 nights in Jul 2023

10/10 Excellent

Haydee Amayrani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Clean hotel, nice service, good prices, pool area is great. Rooms are clean and big.
Stayed 2 nights in Jul 2023

6/10 Okay

Gisela

Travelled with family
Liked: Staff & service
There is only one restaurant in the hotel. The restaurant has no good variety and quality for the price.
Stayed 3 nights in Jun 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Liliana, Xalapa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near shopping, the WTC and the malecón.
Stayed 1 night in May 2023

10/10 Excellent

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 4 nights in Mar 2023

8/10 Good

Claudia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the amenities in this hotel, I think that the bath area needed a little bit more cleaning, specially tiles looked a little bit moldy, in general it is pretty good though.
Stayed 1 night in Jan 2023

6/10 Okay

LUCY, MIRAMAR

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
The best thing about the property is its location, it’s close to great restaurants and next to the Andamar Mall where you can go shopping and have fine dinning. Breakfast is really delicious. The rooms are extremely humid and this is an old hotel. Other than that is ok.
Stayed 3 nights in Nov 2022

6/10 Okay

Sergio

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Todd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay in Veracruz.
Stayed 3 nights in Oct 2022

2/10 Terrible

Carlos

Business traveller
Liked: Staff & service
Location
Stayed 1 night in Aug 2022

10/10 Excellent

Florentino

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.
Stayed 5 nights in Jun 2022

6/10 Okay

Juan C

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel is old and it shows. From lack of hoy water to bad odors coming from the bathroom and the bed, there are better hotel options at a lower price. Personnel is kind but not efficient.
Stayed 2 nights in Jun 2022

8/10 Good

Linda

Liked: Staff & service, amenities
Stayed 1 night in Jun 2022

8/10 Good

Efrain

Travelled with family
Liked: Cleanliness, staff & service, amenities
AC was musty and damp making it for a wet and cold room. Difficult to fall sleep
Stayed 3 nights in May 2022

10/10 Excellent

Efrain

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A beautiful location and well priced.
Stayed 3 nights in Apr 2022

10/10 Excellent

Jaime

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just spent one night there because we were flying back home from Veracruz.
Stayed 1 night in Mar 2022

10/10 Excellent

ILIANA, West Hartford

Stayed 1 night in Feb 2022

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Within walking distance of nice beach. Close to shops and short bus ride to old town and port. Nice pol and friendly staff
Stayed 1 night in Jan 2022

10/10 Excellent

JUAN PABLO

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Tout le personnel est très agréable
Stayed 2 nights in Dec 2021

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was really good! Congrats for that!
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located and close to malls and restaurants. Staff is very friendly
Stayed 1 night in Jul 2021

10/10 Excellent

juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beach access good service.
Stayed 3 nights in May 2021

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The view is good. The rooms are standard. Clean and nice room. The breakfast was really good but the dinner no too much
Stayed 2 nights in Apr 2021

8/10 Good

Luis m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021

4/10 Poor

Cecilia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok hotel
Okish room for a one night stay.. old hotel and rooms, not friendly staff checking in. Overall ok.. great about safety around covid
Stayed 1 night in Nov 2020
Response from G.Operaciones on Nov 9, 2020
Gracias por tomarse el tiempo para compartirnos sus valiosos comentarios, su información nos permite considerar mejoras en el servicio. Esperamos nos permita volver a darle la bienvenida en el futuro. Estamos a sus órdenes.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent value for money. The rooms are confortable and the service is good.
Stayed 2 nights in Feb 2020
Response from Viridiana E. on Mar 12, 2020
Muchas gracias por sus apreciables comentarios y por su puntuación. Esperamos pueda visitarnos pronto nuevamente.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Viridiana E. on Mar 12, 2020
Gracias por su puntación.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool area. The hotel is located near two big malls with lots of restaurants, bars , stores. Trying to exit the parking lot sometimes at night is a little bit crazy due to congestion.
Stayed 3 nights in Dec 2019
Response from Viridiana E. on Jan 5, 2020
Nos complace saber que nuestra excelente ubicación le favoreció y fue de su agrado. Esperamos nos visite pronto y pueda seguir disfrutando de nuestras instalaciones y servicios.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Adolfo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Needs to be renewed...
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Enrique

Liked: Cleanliness, staff & service
It was better
Room was interior, no good for the money you paid. Some electrical plugs didn’t work and one lamp too.
Stayed 3 nights in Jul 2019

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019