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Reviews of Grand Fiesta Americana Veracruz

4.5 out of 5
Grand Fiesta Americana Veracruz
Blvd Manuel Avila Camacho S/N, Fraccionamiento Costa de Oro, Boca del Río, VER

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1003 reviews" "
Rating 8 - Good. 226 out of 1003 reviews" "
Rating 6 - Okay. 63 out of 1003 reviews" "
Rating 4 - Poor. 34 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Karen de Lucio, Gerente General. on Feb 28, 2024
Estimada Elsa,Gracias infinitas por el tiempo dedicado a la encuesta de satisfacción y por sus amables comentarios que nos motivan a seguir adelante. Esperamos su pronto regreso a esta su casa y poder brindarle momentos memorables. Nos reiteramos a sus apreciables órdenes,Saludos y Éxito.Cordialmente,

10/10 Excellent

Shisell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Karen de Lucio, Gerente General. on Feb 28, 2024
Apreciable Shisell,Antes que nada, lo saludo desde el puerto de Veracruz y de esta su casa Grand Fiesta Americana. Le damos las gracias por tomar parte de su tiempo y expresarnos sus valiosos comentarios, nos da mucho gusto saber que cumplimos con sus expectativas de atención y servicio.Nos reiteramos a sus apreciables órdenes y espero en un futuro volver a contar con su presencia.Cordialmente

10/10 Excellent

Cordell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach and friendly staff. I would come back again
Stayed 4 nights in Feb 2024
Response from Karen de Lucio, Gerente General. on Feb 16, 2024
Dear Cordell.Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

edith

Stayed 1 night in Jan 2024
Response from Karen de Lucio, Gerente General. on Jan 28, 2024
Estimado Edith,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, personable service,clean,ocean view room recommended
Stayed 1 night in Nov 2023
Response from Karen de Lucio, Gerente General. on Nov 24, 2023
Dear Paul,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially

10/10 Excellent

Mark

Stayed 2 nights in Nov 2023
Response from Karen de Lucio, Gerente General. on Nov 12, 2023
Estimado Mark,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

8/10 Good

Andy

Business traveller
Disliked: Property conditions & facilities
Party going on next door staff did not stop it - food good but the place is old and looking tired
Stayed 1 night in Nov 2023
Response from Karen de Lucio, Gerente General. on Nov 11, 2023
Dear Andy,I want to thank you for take some time to answer our e-survey and let us know your opinion,We apologize for all the inconvenient this situation may have caused you,We are taking action with your comments,reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

violeta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff super friendly,caring. Abraham and Fabian thanknyou for your service
Stayed 2 nights in Nov 2023
Response from Karen de Lucio, Gerente General. on Nov 7, 2023
Dear Violeta,It is a great joy to let us know that your stay with us was pleasant and we are honored to have you back in your home.I will be happy to share all your good comments with all the staff. This is very encouraging for everyone here.A cordial greeting, and we being at your service,Cordially,

2/10 Terrible

Estela

Stayed 1 night in Oct 2023
Response from Karen de Lucio, Gerente General. on Nov 22, 2023
Estimada Estela,Gracias por su retroalimentación y me gustaría si es posible me apoyara a saber qué fue lo que sucedió que le da esa impresión, para nosotros no hay nada más importante que la satisfacción de nuestros huéspedes pues es lo que nos distingue, espero me pueda ampliar la información no sin antes ofrecerle mi más sincera disculpa.Saludos y Éxito.Cordialmente,

2/10 Terrible

Elvia Marcela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Karen de Lucio, Gerente General. on Oct 22, 2023
Estimada Elvia,Gracias por contestar la encuesta de servicio y me gustaría si es posible me apoyara a saber qué fue lo que sucedió que le da esa impresión, para nosotros no hay nada más importante que la satisfacción de nuestros huéspedes pues es lo que nos distingue, espero me pueda ampliar la información no sin antes ofrecerle mi más sincera disculpa y la seguridad de que retroalimentaremos a nuestros colaboradores para que este tipo de percepciones no se repitan Saludos y Éxito.Cordialmente,

10/10 Excellent

Adda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Karen de Lucio, Gerente General. on Sep 21, 2023
Apreciable Adda.Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Amelin

Stayed 1 night in Sep 2023
Response from Karen de Lucio, Gerente General. on Sep 29, 2023
Apreciable Amelin,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

8/10 Good

Manuel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is probably the best hotel in town, with a lovely swimming pool and beach. However, it the lack to attention to detail that let the hotel down. I paid to upgrade to one of the apartments with a king size bed and a sofa bed. I was promised an extra single bed. I had to go ask three times in the reception for the single bed to be installed. In general the hotel is very good and I will stay there again.
Stayed 2 nights in Aug 2023
Response from Karen de Lucio, Gerente General. on Sep 7, 2023
Dear Manuel,I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments.We apologize for all the inconvenient this situation may have caused you.I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo como lo recordaba…. Bien y remodelado
Stayed 2 nights in Aug 2023
Response from Karen de Lucio, Gerente General. on Aug 31, 2023
Estimado Pablo,Muchas gracias por el tiempo dedicado a la encuesta de satisfacción y por sus amables comentarios que nos motivan a seguir adelante. Esperamos su pronto regreso a esta su casa y poder brindarle momentos memorables. Nos reiteramos a sus apreciables órdenes,Saludos y Éxito.Cordialmente,

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel , very comfortable room, beds, very clean. Very nice ocean view . Hospitality the best
Stayed 3 nights in Aug 2023
Response from Karen de Lucio, Gerente General. on Aug 29, 2023
Dear Gabriela,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve youI reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Karen de Lucio, Gerente General. on Aug 23, 2023
Estimado Daniel.Agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta de servicio, todos los que laboramos en Grand Fiesta Americana Veracruz, estamos comprometidos para brindarles a nuestros huéspedes un servicio de calidad el cual nos permita sobrepasar sus expectativas. Vamos a continuar trabajando y esmerándonos para darles a ustedes, nuestros huéspedes, el trato genuino y sincero que se merecen.Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Aug 2023
Response from Karen de Lucio, Gerente General. on Aug 13, 2023
Estimado Luis.Muchas gracias por haber contestado nuestra encuesta de servicio, nos complace saber que toda su estancia fue placentera.Esperamos su pronto regreso a esta su casa y poder brindarle momentos memorables. Nos reiteramos a sus apreciables órdenes,Saludos y Éxito.Cordialmente,

10/10 Excellent

Jeff

Stayed 2 nights in Aug 2023
Response from Karen de Lucio, Gerente General. on Aug 31, 2023
Estimado JeffGracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente

2/10 Terrible

Perla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was terrible, the food was bad after even after they put bean on my tacos they took the meat from the same tacos & put it on another tortilla it still had beans in the meat it’s just terrible service they just don’t care about quality and good service & keeping the customers happy after paying so much money super expensive place more then Cancun..,
Stayed 3 nights in Aug 2023
Response from Karen de Lucio, Gerente General. on Aug 11, 2023
Dear Perla,I want to thank you for take some time to answer our e-survey and let us know your opinion.We appreciate your comment, It has come to our attention your complain about the situation you had, we are taking action with your commentsWe apologize for all the inconvenient this situation may have caused you.I reiterate to your appreciable orders and nothing would give us more pleasure to receive you again in the future.Cordially,

10/10 Excellent

Luis

Stayed 2 nights in Aug 2023
Response from Karen de Lucio, Gerente General. on Sep 1, 2023
Estimado Luis.Muchas gracias por contestar la encuesta de servicio, sobre todo que su estancia fue de lo más placentera y que hayamos cumplido con nuestro objetivo.Me reitero a sus apreciables órdenes y nada nos daría más gusto que el volver a recibirle en un futuro.Cordialmente

4/10 Poor

Luis Pablo

Stayed 1 night in Jul 2023
Response from Karen de Lucio, Gerente General. on Aug 3, 2023
Estimado Luis Pablo,Gracias por contestar nuestra encuesta de servicio, me gustaría si es posible me apoyara a saber qué fue lo que sucedió que le da esa impresión, para nosotros no hay nada más importante que la satisfacción de nuestros huéspedes pues es lo que nos distingue, espero me pueda ampliar la información no sin antes ofrecerle mi más sincera disculpa y la seguridad de que retroalimentaremos a nuestros colaboradores para que este tipo de percepciones no se repitan Saludos y Éxito.Cordialmente,

6/10 Okay

Angela

Travelled with family
Disliked: Amenities
I had to change room 3 times. That as very inconvenient. The ac didn’t work in my first room. The second room was not ocean view which I paid for. The service by the pool Could be better.
Stayed 3 nights in Jul 2023
Response from Karen de Lucio, Gerente General. on Jul 29, 2023
Dear Angela.I want to thank you for take some time to answer our e-survey and let us know your opinion.We appreciate your comment. It has come to our attention your complain about the reservation situation you had.We apologize for all the inconvenient this situation may have caused you. We certainly hope to do business with you soon.Cordially,

10/10 Excellent

Alfonso

Stayed 3 nights in Jul 2023
Response from Karen de Lucio, Gerente General. on Jul 27, 2023
Estimado Alfonso,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

RENE, ROMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation hotel
Stayed 1 night in Jul 2023
Response from Karen de Lucio on Jul 19, 2023
Dear Rene,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you.I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

Jorge

Stayed 6 nights in Jul 2023
Response from Karen de Lucio, Gerente General. on Jul 30, 2023
Estimado Jorge,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Javier, Calgary

Stayed 1 night in Jul 2023
Response from Karen de Lucio, Gerente General. on Jul 27, 2023
Estimado Javier.Agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta de servicio, todos los que laboramos en Grand Fiesta Americana Veracruz, estamos comprometidos para brindarles a nuestros huéspedes un servicio de calidad el cual nos permita sobrepasar sus expectativas. Vamos a continuar trabajando y esmerándonos para darles a ustedes, nuestros huéspedes, el trato genuino y sincero que se merecen.Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Short stay, We have a good breakfast and time to enjoy the pool
Stayed 1 night in Jul 2023
Response from José Jorge Galván Gerente General on Jul 7, 2023
Good morning,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

8/10 Good

Jimmie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The view and the hotel was outstanding. the service at the swimming pool was horrible. Or Ordered two frozen margaritas waited at least 15 minutes on both. They were melted when they came with big chunks of ice. The employees seemed unhappy. A smile is free
Stayed 1 night in Jun 2023
Response from José Jorge Galván Gerente General on Jul 2, 2023
Dear Jimmie,I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments. I reiterate to your appreciable orders and nothing would give us more pleasure to receive you again in the futureCordially,

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great!
Stayed 2 nights in Jun 2023
Response from José Jorge Galván Gerente General on Jun 28, 2023
Dear Daisy,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we were glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially, José Jorge GalvánGeneral ManagerGrand Fiesta Americana Veracruz

10/10 Excellent

jeffrey p

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was good
Stayed 4 nights in Jun 2023
Response from José Jorge Galván Gerente General on Jun 8, 2023
Dear Jeffrey,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you.I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

Giovana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente estancia, solamente como detalle el clima me gusta más frío y no podía obtener dicha sensación
Stayed 1 night in Jun 2023
Response from José Jorge Galván Gerente General on Jun 8, 2023
Apreciable Giovana,Le damos las gracias por tomar parte de su tiempo y expresarnos sus valiosos comentarios, nos da mucho gusto saber que cumplimos con sus expectativas de atención y servicio.Asimismo, y con mucho gusto atenderé el detalle del clima con las personas involucradas, de eso no tenga la menor duda.Nos reiteramos a sus apreciables órdenes y espero en un futuro volver a contar con su presencia.Cordialmente,

6/10 Okay

Obed

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The view and the pool was fantastic. It was a bit warm outside the room and in the lobby
Stayed 2 nights in Jun 2023
Response from José Jorge Galván Gerente General on Jun 7, 2023
Dear Obed,I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from José Jorge Galván Gerente General on Jun 2, 2023
Estimada Linda,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Francisco, Los Angeles

Stayed 2 nights in Apr 2023
Response from José Jorge Galván Gerente General on May 9, 2023
Estimado Francisco,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but a little expensive
Stayed 1 night in Apr 2023
Response from José Jorge Galván Gerente General on Apr 13, 2023
Dear Jorge,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be coming back to this hotel for my next visit. Staff was extremely nice and very quickly answered our needs. Beautiful pool and beautiful rooms, very clean! Was worried that I would have to walk a lot to get on a bus, but only walked about 30 seconds from the property to get on the bus! Loved everything about my trip
Response from José Jorge Galván Gerente General on Apr 7, 2023
Dear Yesenia,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

margarita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from José Jorge Galván Gerente General on Mar 4, 2023
Estimada Margarita.Agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta de servicio, todos los que laboramos en Grand Fiesta Americana Veracruz, estamos comprometidos para brindarles a nuestros huéspedes un servicio de calidad el cual nos permita sobrepasar sus expectativas. Vamos a continuar trabajando y esmerándonos para darles a ustedes, nuestros huéspedes, el trato genuino y sincero que se merecen.Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2023
Response from José Jorge Galván Gerente General on Mar 5, 2023
Estimado Ron.Agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta de servicio, todos los que laboramos en Grand Fiesta Americana Veracruz, estamos comprometidos para brindarles a nuestros huéspedes un servicio de calidad el cual nos permita sobrepasar sus expectativas. Vamos a continuar trabajando y esmerándonos para darles a ustedes, nuestros huéspedes, el trato genuino y sincero que se merecen.Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Clark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a 5 Star, pet friendly and very clean. My family and I will definitely stay again, without a doubt 😊
Stayed 2 nights in Feb 2023
Response from José Jorge Galván Gerente General on Feb 23, 2023
Dear Clark,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

10/10 Excellent

Kurt

Travelled with partner
Liked: Cleanliness, staff & service
As usual as always wonderful hotel wonderful experience.
Stayed 1 night in Feb 2023
Response from José Jorge Galván Gerente General on Feb 20, 2023
Dear Kurt,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you.I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

4/10 Poor

Arnaldo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly There were dove outside of my room that did not let me sleep To noisy
Stayed 2 nights in Feb 2023
Response from José Jorge Galván Gerente General on Feb 18, 2023
Dear Arnaldo,Thank you for taking the time to respond to our service survey, and let us know your opinion. We are taking action with your comments.I reiterate to your appreciable orders and nothing would give us more pleasure to receive you again in the future.Cordially,

6/10 Okay

Elias

Stayed 4 nights in Feb 2023
Response from Karen de Lucio, Gerente General. on Nov 7, 2023
Estimado Elias.Muchas gracias por contestar la encuesta de satisfacción, lamento mucho que no logramos su satisfacción total por lo cual le ofrezco una sincera disculpa, me gustaría saber si podría retroalimentarnos para saber que sucedió que le generó esta insatisfacción y poder atenderlo de manera puntual para que en una próxima visita logremos momentos memorables.Saludos cordiales

10/10 Excellent

rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the restaurant. The food was delicious and the view was beautiful
Stayed 3 nights in Feb 2023
Response from José Jorge Galván Gerente General on Feb 10, 2023
Dear Rosa,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,

6/10 Okay

Luis A

Travelled with family
Liked: Cleanliness
VIP Access? I saw no difference at all compare to other resorts. We pay for upgrade room and all inclusive where there was an assigned dinning room for this service or you pay additional for additional dinning at lover level dinning room. Miscommunication with additional charges. Due to this situation, we were all in doubt of what to do or not do. Refrigerator was kept locked at all times. I was so upset that we didn't bother to address any issues at room.
Stayed 4 nights in Feb 2023
Response from José Jorge Galván Gerente General on Feb 8, 2023
Dear Luis,I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments.We apologize for all the inconvenient this situation may have caused youWe reiterate to your appreciable orders and nothing would give us more pleasure to receive you again in the future.Cordially.

6/10 Okay

Karen

Stayed 2 nights in Feb 2023

10/10 Excellent

Yesica

Stayed 1 night in Feb 2023
Response from José Jorge Galván Gerente General on Feb 6, 2023
Estimada Yesica.Agradezco mucho el que se haya tomado un poco de su valioso tiempo para responder nuestra encuesta de servicio, todos los que laboramos en Grand Fiesta Americana Veracruz, estamos comprometidos para brindarles a nuestros huéspedes un servicio de calidad el cual nos permita sobrepasar sus expectativas. Vamos a continuar trabajando y esmerándonos para darles a ustedes, nuestros huéspedes, el trato genuino y sincero que se merecen.Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,

10/10 Excellent

Arnaldo

Stayed 2 nights in Jan 2023

8/10 Good

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Response from José Jorge Galván General Manager on Jan 11, 2023
Dear Jose,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure than to receive you again in the future.Cordially, José Jorge GalvánGeneral ManagerGrand Fiesta Americana Veracruz

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the hotel needs some re-painting work in the outside areas/facade, the inside hotel conditions are in excellent shape. The food is pricy for Veracruz's standards but of high quality and variety. The service is simply spectacular. Everyone is super attentive and friendly in each single area of the hotel. We fell in love with the service. As per the rooms, they offer The Occitane products toiletteries and the mattresses are very comfortable. We will stay there next time in town.
Response from José Jorge Galván Gerente General on Jan 10, 2023
Dear Luis,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,