Title: EMS Hotels Boca del Río - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # EMS Hotels Boca del Río Travelers find a peaceful retreat with shaded pool lounging at EMS Hotels Boca del Río, where morning coffee at the café sets up perfect exploration days ## Photo gallery for EMS Hotels Boca del Río ![Balcony - EMS Hotels Boca del Río (Boca del Río)](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/05a2d9ef.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Balcony - EMS Hotels Boca del Río (Boca del Río)](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/734e0212.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Balcony - EMS Hotels Boca del Río (Boca del Río)](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/5eeebe81.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room, 2 Double Beds - EMS Hotels Boca del Río (Boca del Río)](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/63ff6781.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property entrance - EMS Hotels Boca del Río (Boca del Río)](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/4f509099.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies EMS Hotels Boca del Río offers a refreshing escape with its outdoor pool and sunny terrace. Guests appreciate the thoughtful touches that make travel easier, from complimentary newspapers to convenient luggage storage, creating a seamless experience in this vibrant setting. ## Reviews 6.8 ## Popular amenities - Pool - Pet friendly - Free WiFi - Air conditioning - Laundry - Room service ## Room options ### Check availability for these dates Tonight [Jan. 22 - Jan. 23](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 23 - Jan. 24](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=6139497&PinnedHotelID=6139497&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Basic Double Room, 2 Double Beds ![Basic Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/6e19e446.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room, 2 Double Beds ### Highlights Air conditioning Flat-screen TV Private bathroom Daily housekeeping Pet friendly - 172 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 Double Bed ![Standard Room, 1 Double Bed](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/54a1a6a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed ### Highlights Air conditioning Flat-screen TV Private bathroom Daily housekeeping Pet friendly - 108 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Deluxe Double Room, 2 Double Beds ![Deluxe Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/7000000/6140000/6139500/6139497/f1c563c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Double Beds ### Highlights Air conditioning Mini-fridge Flat-screen TV Private bathroom Microwave Minibar Daily housekeeping Pet friendly - 344 sq ft - Sleeps 4 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-EMS-Hoteles-Real-De-Boca.h6139497.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVeracruz-Hotels-EMS-Hoteles-Real-De-Boca.h6139497.Hotel-Information) ## About the area Boca del Río is home to EMS Hotels Boca del Río. Museo Agustín Lara and Bastion of Santiago Museum are local landmarks, and some of the area's attractions include Veracruz Aquarium and Veracruz Wax Museum. Veracruzano Coral Reef System National Park and Naval Historical Museum are also worth visiting. [Visit our Boca del Río travel guide](https://www.expedia.ca/Boca-Del-Rio.dx182165) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.16766%2C-96.11363&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FvViFzG_VLQ_QpCNnJm2BzWzezk=) Calle Doce No. 22, Boca del Río, VER, 94294 ### What's nearby - University of Veracruz 8 min walk \- 0.7 km - Playa Marti 10 min walk \- 0.9 km - Estadio Universitario Beto Avila 13 min walk \- 1.2 km - Plaza Mocambo Veracruz 17 min walk \- 1.4 km - Villa del Mar Beach 3 min drive \- 1.5 km ### Getting around - Veracruz Central Station 15 min drive - General Heriberto Jara Intl. Airport (VER) 28 min drive ### Restaurants - Starbucks 3 min walk - La Parrilla Veracruzana 3 min walk - Balbeck 2 min walk - PH 3 min walk - Cheddar'n Beer 4 min walk ## About this property ### EMS Hotels Boca del Río Hotel near Veracruz Aquarium You can look forward to a terrace, a coffee shop/cafe, and dry cleaning/laundry services at EMS Hotels Boca del Río. Guests can connect to free in-room WiFi. You'll also find perks like: - An outdoor pool along with pool umbrellas - Express check-out, tour/ticket assistance, and free newspapers - Smoke-free premises, luggage storage, and a 24-hour front desk - A TV in the lobby and a vending machine Room features All guestrooms at EMS Hotels Boca del Río have comforts such as air conditioning, in addition to amenities like free WiFi. ## Similar properties ![Outdoor pool, open 8 AM to 6:00 PM, sun loungers](https://images.trvl-media.com/lodging/12000000/11060000/11050400/11050364/9397dc68.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jar8 Boca Boca del Río - Pool - Kids pool - Parking included - Free WiFi 7.4 Good 251 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=11050364&PinnedHotelID=11050364&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/12000000/11270000/11267300/11267281/26a7e68f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boca Inn Hotel & Suites Boca del Río - Pool - Pet friendly - Parking included - Free WiFi 7.6 Good 570 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=11267281&PinnedHotelID=11267281&HadPinnedHotel=true®ionId=-1&adults=2) ![Double Room | Living area](https://images.trvl-media.com/lodging/12000000/11850000/11844100/11844078/db4a4e62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rio Inn Boca del Río - Pool - Hot tub - Kids pool - Parking included 7.0 Good 151 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=11844078&PinnedHotelID=11844078&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/98000000/97060000/97051800/97051702/af4d316c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jar8 Bule Boca del Río - Parking included - Free WiFi - Air conditioning - Housekeeping 7.8 Good 108 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=97051702&PinnedHotelID=97051702&HadPinnedHotel=true®ionId=-1&adults=2) ![Single Room](https://images.trvl-media.com/lodging/24000000/23180000/23176700/23176695/29e1fea9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rolovi Veracruz - Parking included - Free WiFi - Air conditioning - Business services 8.2 Very good 163 reviews CA $39 CA $46 total includes taxes & fees Feb 11 - Feb 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=23176695&PinnedHotelID=23176695&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/49000000/48680000/48678800/48678720/721fb3bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel KYRIOS Veracruz Boca del Río - Pool - Parking included - Free WiFi - Restaurant 7.4 Good 501 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=48678720&PinnedHotelID=48678720&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Double Room](https://images.trvl-media.com/lodging/42000000/41900000/41892200/41892119/032578e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Dulce Boca Boca del Río - Parking included - Free WiFi - Air conditioning - Housekeeping 8.0 Very good 78 reviews CA $40 CA $47 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=41892119&PinnedHotelID=41892119&HadPinnedHotel=true®ionId=-1&adults=2) ![Pool](https://images.trvl-media.com/lodging/14000000/13410000/13406800/13406738/fc580a17.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villamar Ignacio Zaragoza - Free WiFi - Air conditioning - Room service - Housekeeping 7.4 Good 268 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=13406738&PinnedHotelID=13406738&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/18000000/17730000/17725600/17725572/c823caef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mas Basico Hotel Boca del Río - Pool - Pet friendly - Kids pool - Parking included 9.0 Wonderful 442 reviews CA $65 CA $76 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=17725572&PinnedHotelID=17725572&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/58000000/57590000/57582200/57582176/bb4aa24e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jar8 Malecon - Parking included - Free WiFi - Restaurant - Air conditioning 8.4 Very good 187 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=57582176&PinnedHotelID=57582176&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Height restrictions apply for onsite parking - Free offsite parking - Street parking available - Limited onsite parking - Onsite parking options include a garage ### Food and drink - A coffee shop/cafe ### Things to do - Outdoor pool - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Pool umbrellas - Terrace ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Towels provided ### Entertainment - Flat-screen TV ### Food and drink - Limited room service ### More - Air conditioning - Iron/ironing board on request ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 AM Minimum check-in age: 18 ### Check-out Check-out before 12:30 PM Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 350 per accommodation, per stay Welcoming dogs and cats only 1 total pets Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Pet fee: MXN 350 per accommodation, per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher and a smoke detector ### We should mention This property does not have elevators Parking height restrictions apply ### Property is also known as Real de Boca Real de Boca Hotel Hotel Real De Boca Veracruz/Boca Del Rio, Mexico Real Boca Hotel Boca del Rio Real Boca Hotel ## Frequently asked questions ### Does EMS Hotels Boca del Río have a pool? ### How much does it cost to stay at EMS Hotels Boca del Río? ### Is EMS Hotels Boca del Río pet-friendly? ### How much is parking? ### What time is check-in at EMS Hotels Boca del Río? ### What time is check-out at EMS Hotels Boca del Río? ### Where is EMS Hotels Boca del Río located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## EMS Hotels Boca del Río Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.4 Cleanliness ### 7.4 Location ### 7.2 Staff & service ### 6.2 Property conditions & facilities 10 - Excellent 49 8 - Good 57 6 - Okay 46 4 - Poor 24 2 - Terrible 30 ## Reviews ### 8/10 Good #### Melinda Oct 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a very nice room. The pool was small but nice. The food was amazing. ##### Melinda Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Ruben Lozano Feb 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The facilities are great, really ckose to many restaurants and close to the beach, thanks ##### Ruben Lozano Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Oswaldo Dec 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Oswaldo Stayed 1 night in Dec 2025 ### 6/10 Okay #### Maria Jun 13, 2024 Liked: Staff & service Old fashion property ##### Maria Stayed 2 nights in Jun 2024 ### 6/10 Okay #### Natrurals Jan 5, 2026 Liked: Cleanliness, property conditions & facilities Le dije a la recepcionista que si podría quitarme las sillas porque mi hijo podria subir y caer de una ventana (sin protecciónes) y no quiso. Nada accesibles y el estacionamiento si encuentras lugar que bien sino se queda afuera. Ojala nunca tenga un accidente un niño por las ventanas sin protecciónes y contactos muy abajo del piso. Porque van a desear hacerle caso a los consejos de los clientes . Por el problema que se van a meter. Si les pedí el retiro de las sillas en la habitación es para evitar problemas ambas partes . No les interesan los clientes ..ellos siempre tienen la razón . ![Lo único que pedimos fue que se llevarán las sillas y se negaron totalmente por seguridad ](https://a.travel-assets.com/ugc/hotel-reviews/41787d31-40cb-4f89-8396-f89279975141-1767578865779.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Contacto muy bajo](https://a.travel-assets.com/ugc/hotel-reviews/765659c1-8807-418d-adda-872ead4ef6c7-1767578913613.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Ventana sin protecciónes ](https://a.travel-assets.com/ugc/hotel-reviews/8c50f27b-e2a9-4271-bada-1ae4b0676d2d-1767578913578.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Facilidad que un niño en un descuido se suba y se mate por la ventana ](https://a.travel-assets.com/ugc/hotel-reviews/1b840833-6495-4eaf-9a64-e779d3eaca17-1767578942908.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Natrurals Stayed 2 nights in Jan 2026 ### 2/10 Terrible #### PATRICIA I Dec 27, 2025 Liked: Cleanliness, property conditions & facilities Cuando reservé, filtre por hoteles que acepten mascota y pagué en la aplicación Al llegar resulta que este hotel EMS pues SOLO ACEPTA RAZAS PEQUEÑAS y aparte al hacer check inn, me cobraron 350.00mxp adicionales por llevarlo. Mi pastor alemán es adulto entrenado en obediencia, guardia y protección. De mal gusto que hagan cargos extra sin avisar en la aplicación ![](https://a.travel-assets.com/ugc/hotel-reviews/6313a647-7dd1-40a7-8051-94a1370dafca-1766840056154.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/40460817-4027-4034-87b6-65801b0254e2-1766840056209.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/43f5f01f-2060-4d22-88f9-fd94fe1919d5-1766840056041.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### PATRICIA I Stayed 1 night in Dec 2025 ### 6/10 Okay #### Luis Dec 19, 2025 Falta de mantenimiento en instalaciones, la habitacion que me toca, tenia humedad y partes de pintura despegando. ##### Luis Stayed 1 night in Dec 2025 ### 8/10 Good #### Carlos Alberto Oropeza Oct 21, 2025 Liked: Cleanliness, staff & service Que acepten perros medianos. No hay diferencia con los pequeños ##### Carlos Alberto Oropeza Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Octavio Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Estuvo muy bien mi estancia lo estan remodelando y se ve que va a quedar muy bien ##### Octavio Stayed 2 nights in Oct 2025 ### 8/10 Good #### Jorge Avimael Oct 11, 2025 Liked: Cleanliness, staff & service, amenities Buena ubicación ##### Jorge Avimael Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jorge Avimael Sep 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Está bien ubicada y en proceso de mantenimiento, la alberca está muy bien en la azotea, ideal si vas en plan de andar paseando. Su cama está cómoda, las toallas de buena calidad ##### Jorge Avimael Stayed 1 night in Sep 2025 ### 6/10 Okay #### Joel Sep 28, 2025 Liked: Cleanliness, amenities Lavo de manos a lado de la cama regadera dañada ##### Joel Stayed 1 night in Sep 2025 ### 8/10 Good #### Adriana Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buena ubicación y económico. La alberca le da un muy buen plus. El baño un poco pequeño y se sale el agua junto a la ventana pero por el precio es algo que se puede ignorar. Si recomiendo bastante este hotel, se encuentra en mantenimiento en estos momentos, va a verse mejor sin duda. 😊 ![](https://a.travel-assets.com/ugc/hotel-reviews/a4eaa7a1-d37f-4821-a399-68a83ef7134c-1756614256360.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/8c721ed4-25a8-4992-877c-b56903088801-1756614256365.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Adriana Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Gustavo Aug 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy bien ##### Gustavo Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Carlos Alfredo Aug 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cerca de la playa ##### Carlos Alfredo Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Sergio Antonio Jul 31, 2025 Bien a secas, lo están reparando y estará bien ##### Sergio Antonio Stayed 1 night in Jul 2025 ### 6/10 Okay #### Carla May 27, 2025 No me gustó que al estar en reparación no se veía en muy buenas condiciones. Paredes un poco húmedas. El cuarto estuvo bien ##### Carla Stayed 2 nights in May 2025 ### 2/10 Terrible #### Kenia Apr 7, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Llegué sábado en la noche y me indicaron que no tenían habitaciones disponibles (cuando yo ya había hecho mi reservación por Expedia y el cobro se había realizado) pedí hablar con un gerente o alguien que me pudiera resolver y la recepcionista me decía que no, que ellos habían cancelado la reservación (no me llegó ninguna notificación) me comunicó por teléfono con otra de sus compañeras y me decía que seguramente al mismo tiempo que reserve, habían dado la última habitación, pedí reembolso y me comentaban que lo iban a ver el lunes (era sábado) le pregunté entonces qué hacía esa noche? A donde iba? Que no era la única inconforme pues había otra señora también molesta porque el aire acondicionado de su habitación no servía y estaba pidiendo reembolso, ambas esperábamos una solución ya que nos cobraron algo que no ofrecieron, al final me dieron una habitación (no que no tenían?) pero ya eran las 2 de la mañana del domingo, uno busca ir a descansar y no espera que pasen estas situaciones tan desagradables. ##### Kenia Stayed 1 night in Apr 2025 ### 6/10 Okay #### MARIO Feb 6, 2024 Liked: Staff & service Disliked: Property conditions & facilities TODO MUY BIEN, PERO UNA HABITACION SIN VENTANAS PARECIA RECLUSORIO UN CUARTO DOS CAMAS Y SIN LUZ EXTERIOR Y SIN CABLE SOLO SE VEIAN DOS CANALES, MUY PEQUEÑA LA HABITACION LA VERDAD ##### MARIO Stayed 2 nights in Feb 2024 ### 2/10 Terrible #### José de Jesús Sep 8, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### El peor hotel de todo Veracruz Tenía humedad la habitación el refri estaba completamente oxidado , holia feo el aire no funcionaba correctamente todo era terrible ##### José de Jesús Stayed 1 night in Sep 2023 ### 6/10 Okay #### MARCO A. Jul 30, 2023 Liked: Cleanliness, room comfort Me fue bien, en general, al hotel le hacen falta servicios como frigobar en el cuarto, algún restaurante aunque pequeño pero se agradecería y alguna que otra amenidad!! ##### MARCO A. Stayed 3 nights in Jul 2023 ### 6/10 Okay #### Roberto Jul 27, 2023 Liked: Property conditions & facilities Disliked: Room comfort #### No recomendable Publicidad engañosa en fotos. La verdad un hotel muy descuidado y de mala calidad. ##### Roberto Stayed 1 night in Jul 2023 ### 2/10 Terrible #### JUDITH May 10, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities Las instalaciones en muy mal estado, poca flexibilidad al chekinn, no proporcionan las toallas suficientes, la llave del lavabo estaba oxidada, el lavabo tapado, la regadera se quedaba sin agua de repente, la ventana del baño no tenía seguro o más bien estaba roto, los espejos de la habitación estaba muy sucios, muy mal en general ##### JUDITH Stayed 3 nights in May 2023 ### 2/10 Terrible #### HUMBERTO Apr 5, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities falta de toallas, sin funcionar el televisor, hay que solicitar a recepcion que activen los servicios, ##### HUMBERTO Stayed 1 night in Apr 2023 ### 8/10 Good #### Carolina Jan 3, 2023 Liked: Cleanliness, staff & service Disliked: Room comfort Habitación cuádruple en espacio muy reducido y toallas insuficientes ##### Carolina Stayed 3 nights in Dec 2022 ## Expedia's Latest Trends ### Hotels > [Hotel Istirinchá](https://www.expedia.ca/Nautla-Hotels-Hotel-Istirincha.h104257210.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - 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