3650 Manuel Avila Camacho Blvd, No 3650, Boca del Río, VER
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 529 out of 1002 reviews" "
10 - Excellent
529
Rating 8 - Good. 279 out of 1002 reviews" "
8 - Good
279
Rating 6 - Okay. 108 out of 1002 reviews" "
6 - Okay
108
Rating 4 - Poor. 48 out of 1002 reviews" "
4 - Poor
48
Rating 2 - Terrible. 38 out of 1002 reviews" "
2 - Terrible
38
8.8/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
Naomi Lisset
Travelled with family
Apr 10, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Nos entregaron la habitación hasta las 6:00 pm
Naomi Lisset
Stayed 3 nights in Apr 2024
Response from Camino Real on Apr 11, 2024
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre no sólo la calidad; sino la calidez en nuestros servicios, especialmente durante el registro en la recepción.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,
10/10 Excellent
Nora J Quintal
Apr 5, 2024
Nora J Quintal
Stayed 1 night in Apr 2024
6/10 Okay
Carmina Flores
Apr 2, 2024
Carmina Flores
Stayed 4 nights in Mar 2024
Response from Camino Real on Apr 23, 2024
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
It’s a beautiful hotel in the staff it’s great a really liked
cuauhtemoc
Stayed 6 nights in Mar 2024
Response from Camino Real Veracruz on Mar 22, 2024
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Un poco abrumados por el aumento de vacacionistas. Las otras veces siempre han sido mejores
PABLO
Stayed 2 nights in Mar 2024
Response from Camino Real Veracruz on Mar 22, 2024
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre el confort esperado.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,
Solo funciona un ascensor
El personal es pesado en sus respuestas y no resuelve
Además tenían un grupo como de 100 personas hospedados y todas las áreas invadidas
ANA MARGARITA NUILA DE
Stayed 4 nights in Feb 2024
Response from Camino Real Veracruz on Mar 1, 2024
Siempre será para nosotros de gran valor los puntos observados durante su estancia, a los cuales les damos puntual seguimiento para buscar con ello la mejora continua que nos lleve a lograr experiencias placenteras en todos los sentidos.Esperamos contar con el honor de volverles a servir en esta su casa y así constatar, que como toda gran empresa sabemos escuchar y fortalecer nuestras áreas de oportunidad.Sinceramente,
Had it better pillows would have given an Excellent review. The ones they have are too fluffy and don’t provide support
PABLO
Stayed 2 nights in Feb 2024
Response from Camino Real Veracruz on Feb 12, 2024
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre el confort esperado en la habitación.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,
10/10 Excellent
Frederic
Jan 28, 2024
Frederic
Stayed 7 nights in Jan 2024
Response from Camino Real Veracruz on Mar 22, 2024
Sus Comentarios son de gran valor para nosotros, ya que a través de ellos confirmamos que vamos por buen camino, en el objetivo de lograr la satisfacción de todos nuestros huéspedes.Esperamos contar nuevamente con su visita, a esta su casa Camino Real Veracruz.Sinceramente,
Response from Camino Real Veracruz on Jan 24, 2024
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
Response from Camino Real Veracruz on Dec 30, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
Very hot in the lobby and long wait time to check in
Francisco
Stayed 1 night in Sep 2023
Response from Camino Real Veracruz on Dec 26, 2023
I appreciate your comments, to which we have given timely follow-up to strengthen our quality of care and services, thereby seeking to ensure that our customers and guests receive attention at the level that our chain distinguishes at all times.Rest assured that, like any large company, it knows how to listen to its customers and thereby restructure the path through continuous improvement, thus achieving the satisfaction and recognition of our guests.We will be happy to know that in the near future you can give us the opportunity to demonstrate the excellent level of service that Camino Real Veracruz knows how to offer.Sincerely,
Estaban haciendo reparaciones y empezaron a taladrar el domingo temprano, no nos dejaron dormir y estábamos desvelados a pesar de que lo reportamos en varias ocasiones a recepción
Elsa
Stayed 1 night in Dec 2023
Response from Camino Real Veracruz on Dec 21, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios. De antemano, le ofrecemos una disculpa por las molestias ocasionadas debido al ruido, el cual le comento, es debido a los trabajos de remodelación que estamos realizando a nuestras instalaciones, para ofrecerle una mejor experiencia como usted merece. Lo cual esperamos que en su próxima visita con nosotros, pueda apreciarlo.Deseamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,
10/10 Excellent
Talia
Dec 18, 2023
Talia
Stayed 1 night in Dec 2023
Response from Camino Real Veracruz on Jan 9, 2024
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
Gran y muy destacable el nivel de atencion y servicio del personal.
Siempre con una sonrisa y autenticas ganas de hacerte sentir en casa.
Es un ejemplo de honesta amabilidad.
Jorge
Stayed 2 nights in Dec 2023
Response from Camino Real Veracruz on Dec 6, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
4/10 Poor
Froylan
Nov 20, 2023
Froylan
Stayed 5 nights in Nov 2023
Response from Camino Real Veracruz on Dec 10, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
Response from Camino Real Veracruz on Nov 14, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
When I arrived in the property, they didn’t have my reservation ready..they couldn’t find me. They didn’t know what was going on. and the next day they supposedly lost electricity so we didn’t have AC and no electric whatsoever so I rate this hotel zero stars.
Daniel
Stayed 1 night in Nov 2023
Response from Camino Real Veracruz on Nov 13, 2023
Siempre será para nosotros de gran valor los puntos observados durante su estancia, a los cuales les damos puntual seguimiento para buscar con ello la mejora continua que nos lleve a lograr experiencias placenteras en todos los sentidos.Esperamos contar con el honor de volverles a servir en esta su casa y así constatar, que como toda gran empresa sabemos escuchar y fortalecer nuestras áreas de oportunidad.Sinceramente,
El servicio del personal muy amable y la comida buena
carmen adriana montiel
Stayed 1 night in Oct 2023
Response from Camino Real Veracruz on Oct 30, 2023
Agradecemos de antemano el tiempo destinado para el llenado de su encuesta y los comentarios hechos en la misma; los cuales son para nosotros un gran compromiso para continuar logrando experiencias memorables.Esperamos contar con la oportunidad de atenderle nuevamente en esta su casa.Sinceramente,
Agradecemos de antemano el tiempo destinado para el llenado de su encuesta y los comentarios hechos en la misma; los cuales son para nosotros un gran compromiso para continuar logrando experiencias memorables.Esperamos contar con la oportunidad de atenderle nuevamente en esta su casa.Sinceramente,
Hotel looks old, specially inside the room: furniture, paint, bathroom fixtures, etc; no minibar in the room
Enrique
Stayed 1 night in Sep 2023
Response from Camino Real Veracruz on Sep 14, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios.Le comento que ya estamos realizando la remodelación de habitaciones y áreas, con lo cual esperamos que en su próxima visita con nosotros, pueda apreciarlo.Atentamente
8/10 Good
Miguel A
Travelled with family
Sep 7, 2023
Liked: Staff & service
Disliked: Cleanliness
All in all it was a good experience and the service is great, however the cleanliness of room 1201 was bad, specifically about the smell of the room. Furthermore, the AC was not working well in the same room.
Miguel A
Stayed 1 night in Sep 2023
Response from Camino Real Veracruz on Sep 9, 2023
Dear guest;We deeply appreciate the time destined for the previous survey and your comments about your stay. Our main priority is to give every single one of our guests a comfortable and unique experience, so will we take inmediate actions to improve our service in the refered areas. We look forward to your next visit, Camino Real Veracruz will always be glad to welcome you back.Best regards;
8/10 Good
Jose
Aug 18, 2023
Jose
Stayed 2 nights in Aug 2023
Response from Camino Real Veracruz on Aug 21, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
It’s a nice place to stay if you want to enjoy the beach and to be near to the malls and places to eat The down side was that they missed to replace some items like the towels and soap, also the safe box didn’t work in our room, but the staff was nice and always willing to help. The food was okay but a little expensive but you can always drive by and find other food.
Erika
Stayed 3 nights in Aug 2023
Response from Camino Real Veracruz on Aug 18, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
10/10 Excellent
Roberto
Jul 27, 2023
Roberto
Stayed 4 nights in Jul 2023
Response from Camino Real Veracruz on Jul 28, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
8/10 Good
Carsten
Travelled with family
Jul 26, 2023
Liked: Cleanliness, staff & service, room comfort
Good place to relax
Restaurant under reconstruction. Pool water not clear, but great location and nice service.
Carsten
Stayed 1 night in Jul 2023
Response from Camino Real Veracruz on Jul 27, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre el confort esperado.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,
Response from Camino Real Veracruz on Jul 17, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Response from Camino Real Veracruz on Jul 11, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Nice place but make sure they don’t try to rip you off changing the rate!
Bernardo
Stayed 1 night in Jun 2023
Response from Camino Real Veracruz on Jul 9, 2023
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento la información ofrecida sea clara, evitando así confusiones tanto en el servicio como en la cuenta.¡Esto nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables y es por ello que esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Sinceramente,
2/10 Terrible
elsa
Jul 1, 2023
elsa
Stayed 1 night in Jun 2023
Response from Camino Real Veracruz on Aug 6, 2023
Para nosotros siempre será muy importante la evaluación de todos nuestros huéspedes y es por ello que agradecemos el tiempo que ha tomado en ellos y buscar así la mejora continua que nos lleve a generar estancias memorables a través de un servicio de Calidad con Calidez.Esperamos pronto contar con la oportunidad de atenderle nuevamente en esta su casa Camino Real Veracruz.Atentamente,
4/10 Poor
marisa l.
Jun 26, 2023
marisa l.
Stayed 1 night in Jun 2023
Response from Camino Real Veracruz on Jul 17, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y buscar así, la mejora continua.Deseamos verle en un futuro cercano y nos dé la oportunidad de mostrar y brindarle el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
We had a big room which I was not expecting as big but I am glad it was, however, the room service is more expensive compared to others hotels I have stay on beside that we has an amazing time, everything was great.
ANDREA
Stayed 2 nights in Jun 2023
Response from Camino Real Veracruz on Jun 9, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
The hotel was very clean and staff were super friendly. What si didn’t like is that no one told us that they were charging 80 pesos for a 1.5liter of water that was left in our room. We thought it was complimentary but found out it was not upon check out.
Blanca
Stayed 2 nights in May 2023
Response from Camino Real Veracruz on May 31, 2023
I appreciate your comments, to which we have given timely follow-up to strengthen our quality of care and services, thereby seeking to ensure that our customers and guests receive attention at the level that our chain distinguishes at all times.Rest assured that, like any large company, it knows how to listen to its customers and thereby restructure the path through continuous improvement, thus achieving the satisfaction and recognition of our guests.We will be happy to know that in the near future you can give us the opportunity to demonstrate the excellent level of service that Camino Real Veracruz knows how to offer.Sincerely,
8/10 Good
Roberto
May 25, 2023
Liked: Cleanliness, staff & service
Staff was always very helpful. We needed to keep some medicine in low temperature and the staff always helped us providing ice.
One thing to improve though is the parking areas for handicapped persons which do not have enough space on both sides. They are just regular parking spots painted in blue.
Roberto
Stayed 3 nights in May 2023
Response from Camino Real Veracruz on May 25, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Response from Camino Real Veracruz on May 12, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
I really enjoyed my stay at the property staff its very friendly I really recommend this hotel
Max
Stayed 4 nights in Apr 2023
Response from Camino Real Veracruz on May 6, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Response from Camino Real Veracruz on Apr 22, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Muy cómodo hotel, excelente relación costo-beneficio
LUIS
Stayed 3 nights in Apr 2023
Response from Camino Real Veracruz on Apr 23, 2023
Es para nosotros de gran valor el saber que hemos logrado cumplir con el objetivo más importante que nos hemos establecido, la satisfacción de ustedes a través de un servicio y estancia memorable.Seguiremos trabajando para buscar cada día mejorar en todos nuestros servicios, garantizando con ello gratas experiencias para todos nuestros huéspedes.Esperamos contar con el honor de volver a servirle en esta su casa. Sinceramente,
No estoy segura de haber recibido los beneficios y tampoco creí tenerlos. Pero el servicio recibido de sus empleados fue excelente!
Socorro
Stayed 1 night in Mar 2023
Response from Camino Real Veracruz on Apr 2, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
8/10 Good
Bruce
Mar 15, 2023
Bruce
Stayed 1 night in Mar 2023
Response from Camino Real Veracruz on Apr 2, 2023
Agradezco su comentario, con el cual adquirimos un mayor compromiso para lograr que cada estancia de nuestros futuros huéspedes, sea agradable como la suya.De por un hecho que no dejaremos de ofrecer ese servicio de Calidad con Calidez que a Camino Real Hotels nos caracteriza.Esperamos en un futuro próximo contar con el honor de atenderle de nueva cuenta.Sinceramente,
Like the area, very quiet, helpful staff, room temperature awesome, balcony views great, but food in restaurant is too expensive for portions that are served, not too good, lacks taste and once again way too expensive
Leticia
Stayed 6 nights in Mar 2023
Response from Camino Real Veracruz on Apr 2, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests will be better. For that reason we are working in the quality service that our restaurants offer.I hope in the near future to have the honor of serving you again and test our culinary art, offering that service of Quality and Warmth that Camino Real hotels characterizes. Best regards,
Very helpful staff. We loved the breakfast buffet. The malecon is just right there,
Sergio
Stayed 2 nights in Jan 2023
Response from Camino Real Veracruz on Mar 10, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Friendly staff and the rooms were very clean and comfortable. The view is beautiful.
Miriam
Stayed 1 night in Feb 2023
Response from Camino Real Veracruz on Feb 18, 2023
We appreciate your comment, which is very important to achieve total satisfaction with our services. We have reviewed what you referred to during your stay and we will follow up to ensure that the expected comfort is achieved at all times.In advance, we apologize for the inconvenience caused due to the noise you mentioned, which I tell you is due to the remodeling work of rooms and areas that we are carrying out in our facilities, to offer you a better experience as you deserve and what which we hope that on your next visit with us, you can appreciate it.We wish to have the honor in the near future, to serve you with pleasure!
Great location, friendly staff and excellent customer service!
Bernardo
Stayed 1 night in Feb 2023
Response from Camino Real Veracruz on Feb 6, 2023
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos de la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
8/10 Good
stefan
Travelled with partner
Jan 20, 2023
Liked: Cleanliness, staff & service, amenities
currently under major construction ,
a lot of continues noise.
The receptionist Abby was exactly what every hotel receptionist should be like. Absolutely perfect young lady.
David
Stayed 1 night in Jan 2023
Response from Camino Real Veracruz on Jan 12, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours. Thanks for the comments about addy, will give her your congratulations.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
Good service and a very customer experience oriented hotel, happy to recommend it
JUAN
Stayed 1 night in Jan 2023
Response from Camino Real Veracruz on Jan 12, 2023
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,