Hypo-allergenic bedding, desk, blackout drapes, iron/ironing board

Reviews of Amanzi Hotel, Ascend Hotel Collection

2.5 out of 5
Amanzi Hotel, Ascend Hotel Collection
298 S Chestnut St, Ventura, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1115 out of 1941 reviews" "
Rating 8 - Good. 521 out of 1941 reviews" "
Rating 6 - Okay. 169 out of 1941 reviews" "
Rating 4 - Poor. 72 out of 1941 reviews" "
Rating 2 - Terrible. 64 out of 1941 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service, property conditions & facilities
I liked the quietness but didn’t like the fact we had to move rooms cause the heater didn’t work and we had to move our own belongings
Stayed 1 night in Mar 2024

6/10 Okay

Doreen

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was under construction. We had no idea. Pool/spa not open due to construction. We wanted a view of the ocean, instead got a view of plastic and scaffol ladders. Also we could hear traffic all night long.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 27, 2024
Thank you for your feedback. The renovations are noted on Expedia where you made your reservation. We hope you understand that our hotel does not have access to where this information is provided to guests by Expedia or it's partner sites. As an additional way to communicate the construction, our team set up an automated message which is sent out once the reservation comes in (guests can cancel after this message is sent).Our pool/spa is open during the renovations. We truly are sorry for your disappointments and hope you will give us another chance to provide a better stay.

10/10 Excellent

Sophia

Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 27, 2024
Thanks for rating your hotel stay with us at the Amanzi!

6/10 Okay

KENNETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Current construction made it difficult to identify the entrance to the property and location of lobby at night. Additional temporary signage would be helpful
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 26, 2024
Thank you for the feedback. We hope you will choose us again, especially once our exterior work is done.

8/10 Good

Paul, Lakeside

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building was covered with scaffolding and plastic blocked the view from the windows. Construction to the exterior was ongoing but we weren’t affected with noise on the weekend. The pool and jacuzzi were open and in great condition. Close to the freeway and train tracks so noisy outside but inside the windows quieted the traffic noise considerably and it did not bother me. They are adding a fire pit and a remodeled outdoor seating area at the pool. Interior was clean and upgraded and the rooms were large and well appointed with spacious modern bathrooms. The bed was very comfortable and the tv was quite large and modern with lots of channels. The staff was very friendly and accommodating and the breakfast was great. They also provided a happy hour with beer, wine and hot snacks. The proximity to downtown restaurants and the beach was very nice and walkable. I would say that it should be an even better experience when the construction is completed but overall we had a very nice stay and will stay again if we’re in town.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 25, 2024
Our team appreciates you taking the time to share your feedback! We're happy you enjoyed your stay despite our current renovations. As we continue to make improvements, our team hopes each stay brings a better experience for our guests. All of of us at the Amanzi look forward to your next hotel stay in Ventura!

10/10 Excellent

ANGELA, RAMONA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is under construction, staff was very nice. Room was nice and clean. Overall good stay!
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 25, 2024
Happy you enjoyed your stay at the Amanzi! We hope to see you again when visiting Ventura.

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Solid breakfast, free happy hour was a bonus as well. Comfortable and clean
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 25, 2024
We're thrilled you enjoyed our hotel and it's amenities! Thank you for being an Amanzi guest while in Ventura.

8/10 Good

marie

Travelled with family
Room was fine , staff was nice and helpful.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 21, 2024
Thank you for being our guest! We hope to welcome you again to the Amanzi.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Staff was friendly. Place was nice and clean and you can't forget about the 2 complimentary drinks! 5 Stars all around!
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 18, 2024
We're so happy you enjoyed your Amanzi stay! Thank you for being our guest and sharing your experience.

2/10 Terrible

Victor

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Property is under construction
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 18, 2024
We're sorry that our exterior updates did not make for a good stay. Our team hopes you will give us an opportunity once the renovations are complete. Thank you for choosing us.

2/10 Terrible

Julia

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called us to charge early with appointment and even though check in was 3 pm demanding payment for first night. Was driving over 7 hours away had to give credit card or threatening to lose booking, upon arrival under construction no told of this. Room had human hair all around and smelled, wife got out of shower to have to men on construction scaffolding outside window again to notice from management. Terrible experience.
Stayed 3 nights in Mar 2024
Response from Guest Relations on Mar 15, 2024
We are sorry about the confusion. When there is an issue with the payment on file on reservations (cancellation policy is 24 hours prior to day of arrival), reservations may be cancelled. Due tothe area hotels being sold out, as a courtesy, our team contacted you so that your room would not be cancelled. Our renovations are noted on Expedia. While we understand your frustrations, please know that our team tries their best to make sure guests are aware of our renovations and policies. We truly are sorry you didn’t enjoy your stay.

4/10 Poor

Tiffany

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The place is going thru construction and looks like a prison. It was over priced. I heard banging all day long hammering. The toilet was running the entire time and the housekeeping person that knocked on our door telling us to leave after I was an approved for a late check out was extremely rude. I wish I could get my money back. Because there were no other hotel with Vacancy we had to stay there - but they should not be open during the remodel.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 15, 2024
We are sorry about your disappointment. Our management will be checking on the date you stayed and discuss with our team on where we went wrong. Currently our exterior is being renovated, which is noted on Expedia. While we understand your frustrations, we hope you understand the challenges such renovations pose. Our team continues to work to provide better stays and we hope you will give us another opportunity to do better.

8/10 Good

Janeta

Travelled with family, Business traveller
Liked: Property conditions & facilities
Should be cleaned better.
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 11, 2024
Thank you for your feedback. We're sorry about the issue you faced. While we don't have much details, our team has noted your comments and will be checking on your stay to do better. We appreciate you staying with us and hope to welcome you again.

6/10 Okay

Erick

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 11, 2024
Thank you for staying with us. We hope to have another opportunity to provide a better stay.

10/10 Excellent

Whitney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is being renovated and is in a good location to walk to the beach. The value is excellent and the breakfast got the job done. The staff is really excellent!
Stayed 2 nights in Dec 2023
Response from Guest Relations on Mar 8, 2024
Glad you enjoyed our breakfast, location and friendly service at the Amanzi! Thank you for choosing our hotel while in Ventura.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 8, 2024
Thank you for being an Amanzi guest!

6/10 Okay

Euka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is renovating the entire facade. Room was renovated but had that musty old hotel smell that’s hard to get rid of. The staff was so nice and friendly and we really appreciated the happy hour and breakfast. Abuts the highway and train so you do hear that noise. The pool looked like it was just redone as it was very clean. Again, the staff was fantastic!
Stayed 2 nights in Feb 2024
Response from Guest Relations on Mar 4, 2024
Thank you for your feedback. We're glad that our team extended the level of hospitality the Amanzi is known for. We hope you will give us another opportunity to provide a better stay, especially once our exterior updates are completed later this year.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property under renovations Once complete it will be super nice
Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 4, 2024
Thank you for staying at the Amanzi! Our team can't wait for the exterior updates to be completed later this year so that our guests can enjoy a better experience. We hope to see you again in Ventura!

10/10 Excellent

Saboohi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was right next to the 101 Freeway on ramp and was a little noisy. The approach to the hotel was kind of strange, in a little lane next to a free way on ramp but once inside the hotel was well decorated, clean and staff were very nice. There was also a lot of renovation going on the outside and there were scaffolding everywhere. But I am sure once they are done it will look very nice.
Stayed 3 nights in Feb 2024
Response from Guest Relations on Mar 1, 2024
Thank you for your understanding regarding our exterior renovations. We are glad you enjoyed our interior and hope you will come visit us again once the work on our exterior building is completed later this year! We appreciate you taking the time to share about your positive experience at the Amanzi Hotel.

2/10 Terrible

Dakota

Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 20, 2024
We're sorry you did not enjoy your stay with us. As you saw, our hotel is undergoing exterior renovations which we hope will improve our property and experiences for all our guests.

2/10 Terrible

Marissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 28, 2024
We are sorry for your disappointment. As you noticed, we are undergoing exterior renovations. Our team constantly works to make improvements, big and small, so that our guests can enjoy a better experience each time to give us an opportunity. We hope you will give us another chance. Thank you for choosing us for this stay.

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
To say that this hotel is under construction would be an understatement. When I arrived, I thought it was abandoned. It is completely covered in scaffolding. The inside is fine. To get to the pool and jacuzzi you have to walk through tarps etc. The other problem was personal. As a woman traveling alone, they put me in a room at the very end of the corridor, very remote. It was a ground floor room and it was an interconnecting room. This is the trifactor of dangers for a female traveling alone. Front desk staff should be more aware of these factors. Finally, my fault, this property is literally on the freeway and the train line. I had a jacuzzi on Sunday morning and I felt like I was sitting in traffic, not at all relaxing.
Response from Guest Relations on Feb 28, 2024
Thank you for your feedback. We're sorry that you were not aware of our exterior renovations which Expedia notes in the fine print. When guests request a room location, our team will do their best to accommodate. Our team will also offer to switch rooms once contacted. We hope you will give us another chance once our updates are completed.

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 28, 2024
Thank you for rating your stay. We are happy you enjoyed the Amanzi while in Ventura!

10/10 Excellent

Dakota

Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 20, 2024
Thank you for rating your stay with us at the Amanzi Hotel!

6/10 Okay

Dakota

Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 20, 2024
Thank you for rating your stay. We hope to welcome you again for another opportunity to provide a better stay.

6/10 Okay

Melinda

Travelled with family
Housekeeping staff were great. Clean. Solid breakfasts. Pool and hot tub nice. NOISE! Remodel of the exterior was happening right outside our room starting at 7:57 when we get to bed at 2 AM. Last night 2:30 to 4 AM the most foul mouthed and noisy verbal altercation I have ever had the misfortune of hearing. We will never stay here again.
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 20, 2024
Thank you for your feedback and alerting us about the issues you faced. We are sorry about the constructions noise which, at this time, is difficult for us to avoid due to the nature of the work. Our team also extends apologies for the behavior of the other guests. We hope you will give us another opportunity once our updates are completed as we know we can provide a better experience.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 20, 2024
Thanks for rating your stay!

10/10 Excellent

Dale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lots of construction being done. Even though it is right next to the train tracks and the freeway, it was quiet when we slept. close to the beach, close to downtown and close to the fairgrounds and the amtrak station. we took the amtrak up from LA and what a nice way to travel and only 0.8 miles from the train station and the fairgrounds.
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 20, 2024
We're glad you enjoyed your stay at the Amanzi while in Ventura despite the exterior renovations. The Pacific Surfliner Amtrak train is a great idea when coming for LA! Our team hopes to see you again, especially once our exterior work is completed.

10/10 Excellent

Morgan

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and bed was super comfy! Staff was wonderful with a great breakfast
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 20, 2024
We're happy to read about your Amanzi stay! Thank you for taking the time to share about your positive experience with us. We hope to see you again when visiting Ventura!

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 20, 2024
Glad you enjoyed the Amanzi! Thank you for choosing our hotel.

6/10 Okay

Megan

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 20, 2024
Thank you for rating your stay.

6/10 Okay

ELIJAH

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The extensive exterior construction is noisy.
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 15, 2024
Thank you for your feedback. We apologize for the noise from exterior renovations and hope you will give us another chance once those are completed. Our team appreciates you choosing us for your recent stay.

10/10 Excellent

John, Dallas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel for my business stays ! They are continually improving and location is fantastic. Easy walk to the ocean and downtown. Ventura is perfect for shopping and eating. Recommend Cafe Fiore.
Stayed 4 nights in Feb 2024
Response from Guest Relations on Feb 14, 2024
Thanks for staying with us again during your business travels to Ventura! We appreciate you making the Amanzi your base when in the area. Cafe Fiore is a great recommendation and one of our team favorites as well. See you next time at the Amanzi!

6/10 Okay

VW

Travelled with family
Liked: Cleanliness, staff & service, amenities
Would stay here again
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 14, 2024
Thank you for staying with us! We look forward to your next visit to Ventura and will work on providing a better experience for you.

10/10 Excellent

Dana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable, the staff were great and I loved the hot breakfast.
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 9, 2024
Glad you enjoyed staying at the Amanzi Hotel! Thank you for sharing your review.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 5, 2024
The Amanzi team is so happy you enjoyed our hotel! Thank you for being our guest.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice beds free breakfast
Stayed 4 nights in Jan 2024
Response from Guest Relations on Feb 5, 2024
Happy you enjoyed our breakfast and guest rooms! Thank you for choosing the Amanzi while staying in Ventura.

2/10 Terrible

George

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the property is totally under construction, balcony full of debris…why wasnt this disclosed before In chose this hotel? ,
Stayed 4 nights in Jan 2024
Response from Guest Relations on Feb 5, 2024
We're sorry you were not aware of the exterior updates. It is noted on all our reservation sites (please keep in mind that we are limited in where these sites provide this information). Our team understands your frustration and hopes you will give us another opportunity once our updates are completed.

8/10 Good

Katherine

Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 20, 2024
Thank you for choosing the Amanzi while in Ventura! We hope to welcome you again.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property with noon check out and breakfast in the morning.
Stayed 1 night in Dec 2023
Response from Guest Relations on Feb 2, 2024
Glad you enjoyed the Amanzi while staying in Ventura! Thank you for choosing our hotel. We hope you'll keep us in mind the next time you're in our beach town.

8/10 Good

Doug

Stayed 1 night in Jan 2024
Response from Guest Relations on Mar 20, 2024
Thank you for being a guest at the Amanzi Hotel.

2/10 Terrible

Johney

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was notified of all the construction after reservation and payment. Paid for a balcony room. Roofing tiles and roof paper, dirt, debris all over balcony with a view of the parking lot and homeless. Breakfast was awful. Don’t stay here!
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 1, 2024
We're sorry about your disappointments. As we do not have control over where Expedia posts our renovations, the automated message that you receive after the reservation is an additional way to alert guests. Guest are able to cancel the reservation after. Our team is truly sorry that our hotel and amenities didn't meet your requirements but appreciates you giving us a chance.

10/10 Excellent

iris, bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s construction but it didn’t affect stay. There’s a train that passes by only heard it once. Clean and good pillows.
Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 1, 2024
Glad you enjoyed our hotel in Ventura! We appreciate you sharing about your stay during our exterior updates and hope to welcome you again to the Amanzi.

10/10 Excellent

Kayleigh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean room, spacious bathroom with nice toiletries provided, and nice bedding and in-room amenities. Only downside was noise from the highway that was a bit audible in the room, but not too loud that it kept me awake.
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 25, 2024
Your review is appreciated! Thank you for choosing the Amanzi while in Ventura. We hope to see you again when visiting our beach town!

10/10 Excellent

Sheri, spring valley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 16, 2024
Thank you for rating us!

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Guest Relations on Feb 5, 2024
Thanks for rating your stay with us!

2/10 Terrible

Dakota

Stayed 2 nights in Jan 2024
Response from Guest Relations on Jan 11, 2024
We are sorry you did not enjoy your stay with us. As no comments were provided, we are unable to identify where we went wrong. However, know that our team is constantly looking for ways to improve our amenities and services so that guests enjoy a better stay each time they choose our hotel.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 8, 2024
Thank you for rating us!

10/10 Excellent

Alexis

Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 27, 2024
Thank you for rating your hotel stay with us in Ventura!

10/10 Excellent

Elizabeth

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Guest Relations on Jan 8, 2024
We appreciate you being our guest at the Amanzi Hotel.