Perhaps as it is a 4-star hotel, and having stayed in a few others in Italy, I had much higher expectations for my stay. I was let down quickly. Being hard to find in an alley, the hotel's lobby is pretty run-down, and the staff helping to bring me to my room was pretty rude and seemed interested in just getting his job done. The building does not have any lifts and the steps weren’t easy to scale, being very narrow (witnessed a fellow elderly guest struggling to get up to her room). Corridor leading to its rooms felt like a hostel corridor too. The room is very small and not very clean, with dust visible at multiple spots. The work desk is small and not stable too. The bathroom is tiny too and hard to get into for a shower (you will have to climb on top of its small bathtub for the shower too). Picked this hotel hoping for much more, and even its advertised “overlooking the canal” wasn’t applicable to me as I had gotten a room overlooking its smoking area instead (you can imagine the noise and smoke). There is a fine line between being historic and elegant, and being old. This unfortunately is the latter.