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Reviews of Hotel Firenze

3 out of 5
Hotel Firenze
San Marco 1490, Venice, VE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 360 out of 654 reviews" "
Rating 8 - Good. 232 out of 654 reviews" "
Rating 6 - Okay. 42 out of 654 reviews" "
Rating 4 - Poor. 12 out of 654 reviews" "
Rating 2 - Terrible. 8 out of 654 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edward, Amherst

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect boutique hotel, perfect location next San Marco, staff are so helpful with local knowledge and transportation advice. A lovely and ample breakfast.
Stayed 1 night in May 2024

8/10 Good

Ping-Le

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The neighborhood was extremely noisy. We could hear people talking and laughing loudly till 2 AM. If there were not for the thunder storm, they might last all night:-(
Stayed 1 night in Apr 2024

10/10 Excellent

marina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,cute,excellent staff,warm employee,excellent breakfast, very filling,excellent location, close to all areas of interest,i will stay there again
Stayed 2 nights in Apr 2024

6/10 Okay

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
This hotel was close to shopping, dining and tourist spots. I liked how everything was a few minutes walk away. The staff were very friendly and our accommodation came with free breakfast which was average in my opinion. The hotel, dining area and room was just very small.
Stayed 1 night in Mar 2024

10/10 Excellent

Jean-Claude, Sachse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the desk could not have been more helpful. They were delightful and helpful in every way. Housekeeping also were not only spot on with their cleaning but always pleasant and polite in the public areas. Breakfast was good but coffee would have been better had it not been instant especially as the coffee served us throughout Venice was superb. Thank you Firenze for a marvelous visit!!! We’ll be back soon for our third visit.
Stayed 5 nights in Mar 2024

10/10 Excellent

Katelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff great recommendations
Stayed 2 nights in Jan 2024

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved staying at this hotel. Small boutique style. Perfect location without too much noise. The staff were amazing, so helpful and with excellent local recommendations. The room was comfortable and cozy. The cleaning staff left little sweets after every clean.it really put a smile on my face. I highly recommend this hotel when staying in Venice. I will definitely stay here when I return!
Stayed 2 nights in Feb 2024

10/10 Excellent

Jo'Neil

Liked: Cleanliness, staff & service
I had an excellent stay at Hotel Firenze! The pictures matched the reality perfectly, and the staff were very welcoming and helpful!
Stayed 2 nights in Dec 2023

10/10 Excellent

Mohammed, Downey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

rose

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff works with Covid and infects everyone
Stayed 3 nights in Dec 2023

2/10 Terrible

michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got stuck I. The smallest room on the planet. Not any room for a carry on to open. Had to put the tv table together with nightstand to take 2 carry one. Staff refused to move us - super rude man. Breakfast was a total inconvenience to all guests - had to wait for staff to serve in buffet style. Both of us hit our heads on the bed sconces. Bed cover and blankets were old and stinky. Closet was so small, had to remove most hangers to place 2 items inside. Refrigerator tiny and super difficult to access. Safe opened up which was a further inconvenience to access hanging items. Will never stay here again - and most of the hotels we stayed in during our trip to Italy were great! We were told all rooms were as small as ours, and we noted that other rooms were much bigger - again rude man at lobby. My concierge was very nice! Sara was amazing by providing directions.
Stayed 4 nights in Dec 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering this is a 3 star hotel the service my wife and I received was better than service I have received at many 5 star hotels. The team in this hotel are amazing, full of knowledge and always there to help. The hotel is in a great location. Seconds to St Marks Square. I would highly recommend this hotel and I would definitely stay here again.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my favorite place we stayed in Italy! Beautiful hotel. The room and bathroom were really nice, but the best part was the excellent service. The two gentleman working reception were very welcoming and so kind to spend time making recommendations for what to see and where to go. They gave fantastic information. It was also nice to have the bar service available anywhere we would like. They helped us call a water taxi for an early morning pickup, which was just 3-4 minutes of a straight walk from the hotel. It's conveniently located near one of the most famous squares and is in a district with high-end shopping and plenty of dining options. Would definitely stay here again!
Stayed 1 night in Oct 2023

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff went out of their ways to be helpful. They also have a lovely rooftop deck
Stayed 2 nights in Oct 2023

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who worked at Hotel Firenze are what made it special. From the communications prior to arrival with maps and information to the front desk staff and valet to the housekeeping services…all were exceptional. Grazie! We will definitely recommend your property as well as a return trip 💚
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Maria

Stayed 1 night in Aug 2023

10/10 Excellent

Pam

Travelled with family
Liked: Amenities
Max greeted us and was extremely helpful and friendly. We had a great time in Venice.
Stayed 2 nights in Sep 2023

10/10 Excellent

CRAIG, Ridgeway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Hotel Firenze was excellent. The staff there are amazing and very helpful to ensure that your stay in Venice is enjoyable and welcoming. Everyone at the front desk was a total professional and very helpful. The hotel is in a great location near San Marco and everythin is walkable to see. The water taxi dock to get back to the train station is a block away and very convenient. The rooftop terrace offers very nice views of the area and the breakfasts each day were good. The rooms are a little on the small side, however quite comfortable, adequate and beautiful. It is a bit noisy out side the hotel in the morning with the delivery people moving carts and goods around early but thats the nature of Venice. Would absolutely stay there again next visit to Venice! thank you for a wonderful stay!

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming little hotel
Really loved this little hotel just off St Mark’s Square. Reception service very helpful and rooms, although small, are very charming. Would definitely return.
Stayed 2 nights in Aug 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient to all major sites and a very short walk to the lagoon and water transportation. The desk personnel was friendly and helpful. Very Venice. Look for the hotel sign on the walk just opposite Louis Vitton!
Stayed 3 nights in Aug 2023

10/10 Excellent

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was supper helpful and very courteous.
Stayed 2 nights in Aug 2023

10/10 Excellent

Corey

Stayed 2 nights in Jun 2023

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Firenze was in a great location. It was close to high-end shopping and great restaurants. The room was bigger than many European hotels provide. The bathroom was nicely remodeled and had an amazing shower head. The beds were really firm. The front desk people were extremely helpful. I would definitely choose to stay here on a different trip to Venice.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hratch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Christos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, great, friendly, and hepful staff, nicely decorated room with Murano glass chandelier and tasteful Venetian style furnishings. Overall a good stay. The only major downsides were that frequent noises from other guests in adjacent rooms, from outside, or from working staff ocassionally made it difficult to sleep or fall back asleep. The rooms and windows / doors need to be much better insulated with better soundproofing. There is also no air conditioning, so we needed to open windows to stay cool. However, these windows lacked screens and we had several buzzing and biting mosquitoes enter the room while sleeping. The bathroom is also a bit cramped and the toilet was tightly situated in the corner by a window, making it hard to use for anyone that is tall or large. Breakfast room is also quite small / cramped and you can only have buffet items served to you by staff. The staff was excellent, however, but it was a bit awkward and uncomfortable. There is a very lovely roof terrace with beautiful city views, but largely vacant and you need to call for any food or drink service. Overall a decent 3 star hotel, but you are mostly paying for the location. Truly one of the best and most central locations in Venice for sightseeing! Steps from Piazza San Marco.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem of a hotel, just a few steps away from piazza San Marco. The rooms, common areas, and breakfast room are impeccable. Service is extraordinary and detail-oriented. The staff are friendly and helpful and make you feel at home. Special shoutout to Mattia who besides being extremely professional and helpful, will give you all sorts of inside tips including where to get authentic local food or the best gelato.
Stayed 2 nights in May 2023

8/10 Good

Allison

Travelled with family and small children
Liked: Cleanliness
Close to main areas. Very tiny. Rooms and lobby super small. Breakfast was a strange set up, where you had to point to what you wanted, maybe from COVID? Nice front desk service
Stayed 1 night in Apr 2023

10/10 Excellent

FRANK, ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Mar 2023

8/10 Good

MICHEL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok location very good Room small beds not confortable Staff nice. Breakfast not good
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Venetian Hotel!
Hotel staff are so welcoming and care for you during your entire stay. Rooms are Venetian size, so if you have a lot of luggage, it is challenging. The beds were the most comfortable of the 17 days I was in Europe, so that is saying a lot. The sunset on the terrace is dreamy. Highly recommend.
Stayed 2 nights in Feb 2023

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Karam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing :)
Stayed 2 nights in Dec 2022

10/10 Excellent

Einar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent place.

10/10 Excellent

Sheilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel with charm!!
Stayed 2 nights in Oct 2022

10/10 Excellent

John, New Milford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful roof top terrace where you could enjoy evening cocktails while watching the sunset light changing the colors of the venetian roof tops.
Stayed 2 nights in Oct 2022

10/10 Excellent

Taylyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and especially the staff were a highlight of our trip.
Stayed 1 night in Sep 2022

2/10 Terrible

Vikram

Stayed 2 nights in Aug 2022

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Excellent service and location
Stayed 2 nights in Aug 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located next to St Marks Sq. The staff were very informative and helpful. This certainly added to our enjoyment of our stay in Venice. The room although clean was very small. We would return to Hotel Firenze.
Stayed 3 nights in Jul 2022

10/10 Excellent

Betelhem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel, everything staff, breakfast and room were very amazing and it is located close to main attraction. The staff made our experience amazing ❤️, Defiantly recommend it.
Stayed 2 nights in Jul 2022

10/10 Excellent

Carl

Stayed 3 nights in Jul 2022

10/10 Excellent

Kristen

Stayed 1 night in Jul 2022

8/10 Good

Amal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a brilliant location- close to ferries, easy to get to from the airport and from the train stations. 2 minute walk from San Marco. The staff were great and so helpful in providing recommendations. The breakfast was really tasty. The only downsides are that you have to pay 3€ per person to have breakfast on the terrace (not mentioned on the page). And we had to pay city tax €3.5 per person per night during our stay.
Stayed 3 nights in Jul 2022

10/10 Excellent

Stefanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great breakfast, great location
Stayed 1 night in Jul 2022

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, clean hotel; staff was very helpful. While breakfast was good and staff was extremely helpful, a self-serve buffet would be easier and more appropriate. Also, room decor could use an upgrade
Stayed 3 nights in Jun 2022

10/10 Excellent

Jason, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was newly renovated. Bathroom was super clean and functional. Room was cleaned every day. You can walk to pretty much most of the must see places, restaurants and shops in minutes. Yet very quiet at night. You can go back to the hotel room anytime to take a break, or drop off stuff. It was so hot in June in Venice so this was really helpful to cool off and recuperate. Hotel staff was the best. So friendly and so helpful. They can make recommendations on where to go, eat and shop. Truly enjoyed our stay. Highly recommended to anyone.
Stayed 3 nights in Jun 2022

4/10 Poor

Sue

Travelled with family
Disliked: Staff & service, property conditions & facilities
Great location and some staff were nice. However it was grossly over priced and exceedingly poor value for money. The terrace was fairly unusable in that food had to be ordered 20 mins before, there was no shade and we were asked to carry our plates and glasses down two flights of stairs to stop the pigeons breaking them. The bathroom and shower were tiny. Guests were not allowed to serve themselves from the buffet - it was controlled by staff (this may have been to provide a personal service but staff were snappy with guests who went to get their own food). I’m addition, some staff were very grumpy.
Stayed 2 nights in Jun 2022