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Reviews of Hotel Carlton on the Grand Canal

4 out of 5
Hotel Carlton on the Grand Canal
Sestiere Di Santa Croce 578, Venice, VE

Reviews

8.2

Very good

Rating 10 - Excellent. 410 out of 1001 reviews" "
Rating 8 - Good. 370 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Pamela

Travelled with family
Liked: Cleanliness, amenities
This hotel was very nice. We enjoyed the free breakfast in the morning.
Stayed 2 nights in Apr 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Apr 2024

8/10 Good

Choon Hiang

Travelled with partner
Liked: Cleanliness
Very near train stations
Stayed 1 night in Feb 2024

10/10 Excellent

Jose Ian, Seven Valleys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Venice.
Stayed 1 night in Feb 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Taha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Yumiko

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ivona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when you are in Venice we parked at garage San Marco and walked 5min to the hotel. It’s about 20-25min walk from st mark’s square but it’s so beautiful and entertaining that you do not feel the distance. There is water taxi right in front. We had lots of fun.
Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to be very objective about my last stay in Venice. Literally the place is re close to the train station. The experience was incredible, the hotel has a mix of elegant looks and the native culture of Venice. It is very clean, the staff is very friendly. And really very comfortable. The area is very strategic and also the place is very faithful to the photos it shows. Thank you very much for making my stay in Venice something beautiful. I will definitely stay again!

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Carlton...convenient to shops, restaurants, sightseeing and only a few mins away from bus and train station. The hotel was spotless, clean, friendly attentive staff and excellent breakfast. Look forward to a return visit!
Stayed 2 nights in Dec 2023

6/10 Okay

Tami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was nice. The older gentleman at the front desk was either sexist or racist (I'm Asian). He really only acknowledged my husband (white) the entire time, not just upon check-in. This is even after he found out that the reservation was mine. Pretty disappointing to have that be your last experience leaving such a beautiful country.
Stayed 2 nights in Nov 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel right across from the Venice yrain station. You can see it from station exit, just a short walk across a bridge...or swim across the canal if you're adventurous, and maybe want jail time. ;) Hotel hosts events for locals in evenings, music etc. Fun Halloween party! Excellent customer service!
Stayed 3 nights in Oct 2023

6/10 Okay

Anne

Travelled with partner
Liked: Amenities, property conditions & facilities
Booked this hotel sort of last minute because it was had a lift and one of our travelers had injured her knee. Also it was the only somewhat reasonably priced hotel left and near the train station. The staff was not particularly friendly or helpful. For the price of $600 US for two nights we had an inside room that looked out over a roof and a hotel walls, a very tiny double room with a nice upgraded bath. I was bitten in the night by something- I’m convinced that it was because I left the window ajar, no screens in Europe, which made it also a bit noisy but we were so tired we still slept ok. I would not recommend - I felt it was overpriced but you still might choose for location. You will pay significantly more for a view.
Stayed 2 nights in Oct 2023

10/10 Excellent

ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice weekend
It was an easy hotel to get to with the help of a porter as it is close to the station and transport from cruise terminal. The location was idyllic, on the Grand Canal! the foyer was lovely and the reception staff were friendly and efficient. We were shown to our room by the porter. it was a lovely room off a garden courtyard. Room was a bit dated but was clean and tastefully decorated, lovely big bathroom. Breakfast was very plentiful and a good selection of food hot and cold. I would stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and close to the train station
Stayed 1 night in Aug 2023

10/10 Excellent

Karri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great breakfast and friendly staff. Great view from our balcony had a great stay!! Beautiful weather love Venice!!

8/10 Good

Glen

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Sheree

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere
Stayed 3 nights in Oct 2023

10/10 Excellent

ROBERT

Stayed 1 night in Oct 2023

10/10 Excellent

Kariny

Liked: Cleanliness, staff & service, property conditions & facilities
We Loved staying here! The service was excellent!
Stayed 1 night in Jul 2023

6/10 Okay

Steven

Stayed 1 night in Sep 2023

10/10 Excellent

Francisco

Make sure you put your fan on other wise you hear everything in am. Not good
Stayed 2 nights in Sep 2023

10/10 Excellent

Barry

Liked: Staff & service
Whilst the property was very conveniently situated to transport facilities it did not represent value for money. In need of renovation and at £200 per night there were no complimentary bottles of water, robes, slippers or coffee making facilities in the room.
Stayed 1 night in Sep 2023

8/10 Good

stacian

Stayed 2 nights in Sep 2023

4/10 Poor

Long

Stayed 2 nights in Aug 2023

10/10 Excellent

Corinna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
Great service, friendly and knowledgable staff, room very comfortable, modern and clean. Good selection of foods for breakfast including gluten free options. Within approx 2 minutes walking time to beach.
Triple balcony room
Bathroom
Hotel exterior
Stayed 2 nights in Aug 2023

10/10 Excellent

Gurjit

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the rooftop area but too bad it wasn't open during the day to enjoy the view.
Stayed 1 night in Aug 2023

2/10 Terrible

Rocio

Travelled with partner
Disliked: Amenities, property conditions & facilities
Really bad room the mattress curtains smelled so bad the blankets the shower bat was dangerous so slippery
Stayed 2 nights in Aug 2023

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel, Amazing Location, Will stay again
The staff were excellent. The receptionists were very helpful and gave us fabulous itinerary tips. The breakfast was delicious and relaxed. Loved the roof top bar & entertainment. The location was brilliant and central. We had a balcony which looked over the grand canal & at 30° heat to arrive back to air conditioned coolness was appreciated. X
Stayed 3 nights in Aug 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hotel Carlton for one night because it was conveniently located near the train and bus station in Venice (which made it very easy to get to the airport in the morning). The staff was very friendly and helpful, the building itself was quite pretty and the rooftop bar was a great spot to grab a drink and watch the sunset.
Stayed 1 night in Aug 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Chelsea Lee

Stayed 2 nights in Aug 2023

10/10 Excellent

Dhwani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

NGOC

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient, close to train station & water bus station. The breakfast is OK
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very nice and a great location. Easy to walk to from the trains and buses. We had an issue with our AC leaking but the the staff remedied the problem to our satifaction.
Stayed 2 nights in Jul 2023

10/10 Excellent

phurita, alvin

Stayed 1 night in Jul 2023

10/10 Excellent

Rodolfo

Liked: Cleanliness, property conditions & facilities
Was close to everything clean staff very helpful
Stayed 2 nights in Jul 2023

8/10 Good

Rohini

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the location. Had a water view and was well worth it. Tha hotel is aged and beeds many updates. Furniture in unit is worn. They present an antique look but old and worn id different from antique. The ceiling above the stair is very cracked and stained, evidence of previous leaks
Stayed 2 nights in Jul 2023

8/10 Good

Leong

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reception was prompt n courteous. Foyer bright n elegant. Rooms were disappointing- very basic n no slippers or added blanket for cold nights.
Stayed 1 night in Jul 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Excellent location (right across the canal from the train station). Also a gorgeous view of the Grand Canal. Highly walkable and steps from restaurants and cafes. 10/10!
Stayed 1 night in Jul 2023

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Great Location, great service.
Stayed 3 nights in Jul 2023

8/10 Good

Ghulam Mustafa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Breakfast was very good but the room AC was like a fan, cooling was at minor level
Stayed 1 night in Jul 2023

6/10 Okay

amaury, miami

Travelled with family
nice Hotel small rooms but nice
Stayed 2 nights in Jun 2023

6/10 Okay

Cynthia

Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fantastic.
Stayed 2 nights in Jun 2023

6/10 Okay

Lourdess

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom smelt of sewage we had to keep the door closed at all times. In order to make it through the night. At one point we notice the bathroom fan was unplugged so we plugged it back in thinking it was a mistake… it was not a mistake it made the smell worse. The bathroom definitely dampened the experience.
Stayed 2 nights in Jun 2023

6/10 Okay

BRYAN

Travelled with family
If it wasn’t for the perfect location right on the Grand Canal and directly across Venezia Santa Lucia train station I would not have booked this hotel. It’s advertised as a 4 stars hotel but once you walk past the entrance and the lobby it becomes a 3 stars hotel. Rooms are badly needing updates and fixes. I would not stay here again if I come back to Venice.
Stayed 2 nights in Jun 2023

2/10 Terrible

Kevin

Stayed 2 nights in Jun 2023