Communication was prompt, warm and welcoming. Close to the train station (so nice that we didn't have to haul our bags into Venice, just a 5 min walk to the hotel. Even though it is in the epicenter of everything you would want or need, the hotel is nestled down a quaint alley so it's very quiet and clean. The hospitality was fabulous, check in instructions after 4pm were easy to understand, even kind of sweet. :) The complimentary breakfast was such a nice bonus, soft/hard boiled eggs, yogurt, cereal, pastries, sliced meats and cheese, rolls, toast and accompaniments, espresso machine, fresh fruit, juice..etc. On our last day, my son's were too tired to get out of bed, and the owner offered a tray for me to take breakfast up to them so they didn't miss out, so kind! The room was very clean and spacious even with 3 twin beds, 2 nightstands, a closet and large open shelving. Would absolutely come back if I am ever for fortunate to visit Venice again. Thank you for a wonderful end to our tour of Italy! Ciao!