Reception

Reviews of Hotel Atlantide

2 out of 5
Hotel Atlantide
Calle Della Misericordia 375/A, Venice, VE

Reviews

6.6
Rating 10 - Excellent. 33 out of 284 reviews" "
Rating 8 - Good. 100 out of 284 reviews" "
Rating 6 - Okay. 77 out of 284 reviews" "
Rating 4 - Poor. 42 out of 284 reviews" "
Rating 2 - Terrible. 32 out of 284 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Salomon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
It was a great experience. Loved this hotel. This hotel has a great location, very nice staff and a very clean and comfortable beds. Would definitely stay here again !
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad smell . I think mouse dead inside hotel. We left didn’t stay. Found another hotel.
Stayed 1 night in Nov 2019

6/10 Okay

Adam J Wolf

Liked: Staff & service
Disliked: Property conditions & facilities
Pros and cons.
The bed itself, which is the most important thing, was comfortable enough. The reason I rated the place in 'below pleasing' for comfort was that the bathroom and shower are so small you can barely move through it. Also, for service, THERE IS NO WIFI in your room. There is only wifi in the hotel lobby. That was a nasty surprise at the price the hotel charges. Also, they do not provide toothbrushes. The place is just over priced for the quality and service that you get. What I liked about it, it is far enough (maybe 50 meters) off the main road that you can sleep well without being disturbed from the shockingly busy main road at night time. Also, the location is a five minute (if that) walk to the train station. That is about as far as the advantages go, so if that is all you need, and you do not mind paying this price for these few things, while not getting any of the other things, then this place will suffice. (I indeed rebooked my room one extra night when I found out I needed to stay another day in downtown).
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
An amazing location from which to Venice. exceeded my expectations for a budget hotel
Stayed 2 nights in Oct 2019

6/10 Okay

TSL

Travelled with family
Everything about this place was OK. Not bad but not great. It was cheap and it is in a convenient location.
Stayed 2 nights in Sep 2019

6/10 Okay

Sharon

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant wait to go back, place was clean, quiet and very friendly staff
Stayed 1 night in Sep 2019

8/10 Good

Andrew, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Everything was as expected, however our toilet did have a small leak. The hotel tried to fix it but it seemed like they didn’t have the correct parts to fix before we left. They were attentive to our needs and did the best they could. I give them credit for that.
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Had problems with check in. Nothing said have to check in at other location. Took us over a hour to find Room was old and small. After two nights then realized my body was bitten by bedbugs all over. At least over 20 different places.
Stayed 3 nights in Sep 2019

8/10 Good

ORNELLA

Travelled with family
Disliked: Staff & service
Hotel Atlantide needs upgrading.
Room was ok, but did need an updating, bathroom is great, room needs to be painted brighter and carpeting need to be removed, need bed required instead of 2 single beds side by side. needs to be more modernized and be brighter, also need a mini fridge, no place to put beverages. Location was great
Stayed 6 nights in Sep 2019

6/10 Okay

AnnaD

Travelled with group
Do NOT go straight to the property. You must check in at "Hotel Antica Casa Carettoni". They expect you to know this, and, if you don't, they are unapologetic and tell you that you have "old information". The Hotel Atlantide has very old carpeting on the floor and to half way up the walls; it smells musty. The bed spread was visibly dirty. Thankfully the sheets were clean and the bathroom clean and renovated. For how high the price was, I would try another place next time. The location is wonderful.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location and a quiet, private space. Room was small, but perfect for people who are only going to use it to sleep.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Great location in the heart of Venice not far from the main bus station. Within walking distance to all of the main Venice attractions. Good place to stay if you’re looking for value for money and just a place to stay really.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
No reception, bad service, avoid this hotel
No answer from reception no matter what time of day you call! Stayed at the 4th floor, group of people checked in and they were smoking, me and my husband could smell the smoke seeping through the doors. Horrible stay, we feel very sick since the smoke is too strong coming from the other room and hallway. Reception said they're open 24 hours apparently they're not, we can't even complain since nobody is there to take the calls. Hotel doesn't seem to care about their guests, they just want to do business, that's it. The walls are thin, group of young people keep banging doors from 3rd floor and we could hear them from 4th floor. This hotel is not the place where guests can have good rest after a nice stroll around Venice. We don't recommend this hotel.
Stayed 3 nights in Mar 2018

2/10 Terrible

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prison Cell
Very inconvenient to check in at another location. Room was not as advertised on hotels.com. Was very noisy and seemed to be locked in a prison cell. Windows were boarded up and no very hot with no air-conditioning. Was happy to leave the next morning!
Stayed 1 night in May 2017

8/10 Good

david and. tina, atlanta

Liked: Cleanliness
Excellent location
Loved the location, room was small but comfortable. Would recommend to our friends

2/10 Terrible

David, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap in all aspects.
Awful room, full appreciate it is a budget hotel but this was poor to say the least.

4/10 Poor

Chad, Denver

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cruise ship room
Great value compared to some expensive hotels nearby. Smallest room we've ever been in. Smaller than a cruise ship room.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
Difficult to find, no sign, dirty , do not feel safe

4/10 Poor

linda, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing like the pictures, not worth the $$
The staff were rude and not accomodating, wouldn't even let us into the room 30min before the checkin time of 2pm even though we had a tour to get to at 2:30 on the other side of the island, we had been there waiting 4hrs for the "checkin time" so would've like to get our bags in the room with a moment to relax first. The stuffy room was hideously old and not even clean - hair on towels, floor hadn't been vacuumed and no hand soap was supplied! Not to mention our room was up 4 flights of stairs with no lift and no offer from the desk guy to help us lug up a very large suitcase each! That was almost impossible for us 2 girls. He didn't even warn us about being on the 4th floor which was rude as he knew we were in a hurry. The "front desk" of this "hotel" was not 100m away as advertised, more like 500m+

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Joseph M, Gypsum, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice
Good rooms with wi-fi in most. Close to central train station. Small but fine for little time spent in rooms.

2/10 Terrible

Jennifer, Colorado

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book with another hotel
Run, don't walk, away from this hotel. It smelled horrible and friends son had to do an asthma treatment. Was only here for a few hours. They couldnt pay me us to stay here again!

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Gyula, London

Liked: Cleanliness
Disliked: Staff & service, room comfort
Expensive, simple and cold but good location
This hotel has a great location for the train and bus station. Also very close to the cruise terminal. However it was extremly cold in the rooms as no heating (aircon was not working). We had two rooms on the first floor. The rooms were clean but one of them needs refurbishment. Walls are plain, window opened to a wall, cold and unfriendly. It was way too expensive but we had to book in a short notice. I would NOT stay here again.

2/10 Terrible

Je, San Bruno, CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located, but the worst quality
Construction noise starting at 8AM. No sound proof at all. I could hear the conversation from the next door word by word including their accent. Room was cold. Heater didn't seem to work. When leaving the luggage at the lobby for travelling before checking in or after checking out, no one checks the identity when picking up the items.

6/10 Okay

Verified traveller

Liked: Cleanliness
Room small but adequate. Was a challenge to find the alternative address for check in.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The location of the hotel was very confusion,
The street of the hotel was dirty where people urinared, they put us in another building where the stairs are dirty, very bad experience, expedia, shouldn't used this hotel a nightmare

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Thought it was a little expensive for the $$
50€ deposit for the tv remote...room was ok but below average for the money. Wifi was the fastest I experienced in Venice

2/10 Terrible

Jennifer, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the grosses hotel of my entire trip.
This hotel was not as advertised. It was grungy and looked nothing like the photos. False advertising at its finest. The towels at this hotel were supposed to be white but were instead a dirty grey colour. When I dried myself off with the "clean" towel a glob of long black hair rubbed on to my shoulder. I have blonde hair so there is no way the long black hair was mine. I almost barfed I gagged so hard. Also, the light fixture was hanging by its wires and since it was glass blown I was afraid if it fell we would be cut badly. The tv and remote didn't work, the phone was broken and since the lobby wasn't downstairs but in another building and around the block it made it difficult to complain about the tv without doing it in person. When I went over to complain in person about the tv and the dirty black hair glob in my towel the front receptionist just shrugged her shoulders and was totally useless.

4/10 Poor

Yura, Lviv, Ukraine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just location is good..
Old building, reception at night is working at another hotel nearby. Hotel needs to be repaired to get better reviews.

2/10 Terrible

Ken, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel..... Stay away from the hotel!!!!
The hotel I booked was very near from the station, that's why I chose it, but when I get there, there's no one at the place. One of the guests showed me to the check-in place, and the reception told me the hotel was full, and gave us a room in the other hotel, which was located in the other side of the river. So we must cross at least 3 bridges including Scalzi Bridge. My daughter and I had 2 big luggage, couldn't cross the bridges with them. I had to pay the porter 35 € for carrying the luggage 2 times. Unbelievable!!!! How worst the hotel is!!! They didn't have any responsibility, and they're very unfriendly. The hotel room they gave us was on the third floor, and the guy from the reception didn't help up to carry the luggage. The room was very small, the bath room was also small, and there's no soap for washing hands. The towels were dirty. No wifi in the room. Believe me, I've been traveling around the world for years, and this is the worst hotel I've ever stayed at. It was terrible!!!!!!

8/10 Good

Mark, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we expected
Exactly what we expected based on what we paid. Based on the price, obviously not a 5-star hotel, but we had nothing negative to say. Room was clean and comfortable, the service at the hotel was great and the location was great, right next to the main train station which is what we wanted. Nothing bad to say.

2/10 Terrible

EMILY, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will not recommend this hotel
The room is dusty,Internet access is slow,no reception area,air-con not working well, the whole area is dusty,but location is good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean Good location Needs Better Internet
Very nice, Near Railway station and bus shuttle to Airport but needs to fix Internet reception as Zero even on 4 devices

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel in a Good Location
The hotel was in a very convenient location, easy to get all over the Island and good value for the money. The room was damp and the sheets were ripped. Had to go around to another hotel to grab the key initially. Kind of hard to locate initially. Bathroom was very clean and good water pressure.

10/10 Excellent

Mathew L.

Liked: Cleanliness, staff & service, room comfort
fantastic location
best location ever. room is nice, not anything special, but the location makes up for it.

6/10 Okay

2112

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good location
Satisfactory. The reception not being at the hotel is problematic.

6/10 Okay

New Traveler .....

Disliked: Room comfort
Good location
Very good location , nice to stay, short walking to transporting .

4/10 Poor

JMCanada

Disliked: Staff & service
Damp and smells of mold, but good location
Good location right by the train station. Smells of mold and feels very damp. Bathroom was clean. Ask to not be on the first floor - for safety, we kept the shutter doors closed but it makes the room stuffy and dark as night no matter what the time of day

10/10 Excellent

moma roper

Liked: Cleanliness, staff & service, room comfort
Happy hotel
The hotel was nice. The receptionist, Sandra, was wonderful. Very helpful and sweet. Excellent location. Really close to train station and cruise terminal, without noise. Excellent choice for people cruising from Venice. I would 100% recommend and stay here again.

6/10 Okay

Ashleycmosier

Liked: Staff & service
Disliked: Room comfort
Atlantide...moderne...?
Went to check in here and they actually had us at hotel Moderne but it is all the same chain. Room was at the very top of a tiny building -- the only room up there on that floor! It was fine. Definitely old but clean. For the value, we didn't mind the alleyway to get there or the steps to get up. We were disappointed by the sleep quality...the bed was terribly uncomfortable, the pillows were unbelievably worn out and thin, and the pigeons on the roof made noises all night so it sounded like they were right next to you. Probably would stay here again because it was cheap and fine for just a night, but would ask not to be in that top room.

6/10 Okay

Kurt Serhan

Disliked: Room comfort
Good location, old hotel
The location is very near and easy to find from the railway station. The hotel and rooms are quite old where one can hear the people outside the room clearly. the staff is friendly. In summary for the price its an acceptable service

4/10 Poor

Khc2014

Disliked: Staff & service, room comfort
Small bed, no wifi
The room is very small and the double bed is as small as a single bed. You can barely walk in the room. There is no phone in room so any request must go to the front desk which is in another building. Really doubt how it gets 2 stars.

2/10 Terrible

MitraTravels

Disliked: Cleanliness, staff & service, room comfort
Do Not reserve this Hotel! Horrible experience!
This has been my most horrible experience with hotel room up until now. We were cleary cheated! We booked our reservation through 'reservation website-Orb' for a night, 2 guest; Room description: Standard Room - with attached bathroom which was very important for us. When we reached Venice, we were supposed to go to a different hotel for check in. see statement below: "Calle della Misericordia, 375/A, CHECK IN TO BE MADE AT ANTICA CASA CARETTONI located in LISTA DI SPAGNA within walking distance, Venice, 30121 IT Phone: 39 041 716901" The hotel receptionist at Antica CASA told us that the hotel room that we booked is not available so they've upgraded us to a better room. They also told us that this particular room has no bathroom and we have to use a shared bathroom. We got into an argument but really had no choice because we were in Venice for a short time with no time look for a new hotel at that point. The story doesn't end here, we left the luggage there to go around the town and came back in the evening to find out that the room that they gave us was a makeshift store room!!! The picture on the website is a fake one! They gave us bunk beds and told us that this is what they offer as double beds!! The room was 6 feet wide and 20 feet deep. The AC was not functional and I couldn't turn on the fans because my head would literally touch the fans, sleeping on the upper bunk! I am so glad that we made reservations just for that night and we had to leave early in the morning. We would not recommend this hotel at all! I've a picture of the room but there isn't a place on the website where I can upload that image for you guys to see. I have no clue how can we protect ourselves when we book hotels abroad. This was the most expensive hotel in our trip and the most horrible one in my life. I request our 'reservation website' to take this listing off from their website and save people like me from trusting their listing and reserving a really bad hotel.

10/10 Excellent

marrma

get away
When we get there, it was better than what we expected. We had a wonderful trip and the location was super. The bathroom was so clean and the staff was so pleasant. I would defenetely come back again

6/10 Okay

Lady K

Liked: Staff & service, room comfort
Disliked: Cleanliness
Basic hotel in a great location
The room was great value at 50E a night. It had a comfortable double bed and a large sofa, although my friend's room (which was the same price) did not have a sofa and was considerably smaller. Check-in was just around the corner at the Atlanica Casa. Access to the Atlantide is down a (clean and safe) alley just off the main drag, which is always busy. The hotel is in a great location for those with heavy cases; it's quite close to the station, but a long walk from San Marco and the Rialto Bridge. The Atlantide is a basic hotel and they did not clean my room throughout the stay (I imagine you could pay extra for this). The bathroom had a horrible smell; like the dirtiest waters of the canal were coming up through the drain and the toilet. Just keep the shutters and door closed and the internal windows open and it's fine. All in all it was a value-for-money hotel with efficient staff. Would stay again.