Apartment, 2 Bedrooms (Check-in online) | Living area
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Reviews of San Polo Canal View Apartments

San Polo Canal View Apartments
San Polo 1219, Venice, VE

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 89 reviews" "
Rating 8 - Good. 34 out of 89 reviews" "
Rating 6 - Okay. 10 out of 89 reviews" "
Rating 4 - Poor. 9 out of 89 reviews" "
Rating 2 - Terrible. 6 out of 89 reviews" "

8.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Cape Girardeau

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well equipped apartment in the heart of Venice. Good directions for arrival/entry. Communication could have been more efficient. Air conditioning is undersized for apartment.
Stayed 2 nights in Jul 2023
Response from reservation on Jul 26, 2023
Dear guest thank you for staying with us

10/10 Excellent

Arianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice appartment about 5 minutes from the Rialto bridge, very clean, nice water pressure in the shower, internet worked well. I would recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

Robin

Stayed 2 nights in May 2022
Response from reservation office on May 27, 2022
Dear guest thank you for your review

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cold
Best suited for mk old temperatures, not winter. Apartment was freezing inside and when we asked for extra blankets they said they didn't have any and we weren't allowed to turn up the heat
Stayed 2 nights in Feb 2020
Response from Bestvenice on Feb 17, 2020
dear guest, we came to check the heating system and it was properly working.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property has 2 bedrooms and a living area. There is one split AC unit in the living area. No AC in either of the 2 bedrooms. The one AC unit was hardly enough for the living room. Both bedrooms were very hot.
Stayed 2 nights in Jun 2019
Response from chicca on Jul 24, 2019
hello we have come to check the ac and it perfectly works!

2/10 Terrible

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
MOLD ISSUE in back room, do NOT stay at this condo
I have been very upset with this property and they did not provide what they offered on the website and then argued with me on if they would provide it or not. In addition, to that the back bedroom has a MOLD problem and they would do NOTHING about it. The room smelled so bad we had to close the door and NOT use the room. This was told to the booking company and hotels.com and NOTHING was returned to me about the status of the apartment. I am not only unhappy with the best venice company but disappointmented in the fact they are selling condos with MOLD issues and I feel the company should be looking in to how to deal with the issue. NO other rooms smell and I am NOT the only adult who was staying in that condo. They also should provide a better assortment of pans and a COFFEE or MOKA to make coffee which was NOT a tea maker.
Stayed 3 nights in Jun 2019
Response from chicca on Jul 24, 2019
there is no mold in the apartment at all. The apartment is provided with all the amenities listed, in fact moka is not listed

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment
Apartment is in a good location to see Venice. Not far from Rialto bridge where there are good restaurants to eat at.Two bedrooms have King sized beds & sofa bed in living room. Lovely apartment, ideal for a family...would stay again
Stayed 3 nights in Dec 2018
Response from chicca on Feb 7, 2019
thank you for your review!

10/10 Excellent

azizan, puchong mys

Liked: Staff & service
near terminal rialto
Stayed 2 nights in Dec 2018
Response from chicca on Feb 7, 2019
thank you for your review!

8/10 Good

Danya

Liked: Cleanliness, property conditions & facilities, room comfort
Cute Apartment
Nice two bedroom apartment with nice bathroom, washing machine and refrigerator. Excellent location. Good wifi and decent A/C. Cute tiny balcony. Note that you do have to go check in at another location, then take the water bus over to the apartment which is a ways away.
Stayed 2 nights in Aug 2018

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was perfect for my family of six. It was conviniently located around points of interest, restaurants, and a super market. The washer was definitely a plus!
Stayed 2 nights in Jun 2018

10/10 Excellent

Iqshaan, Pretoria South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel/ apartment
excellent time especially for a family of 5

8/10 Good

Kathryn, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely apartment perfect for a weekend stay
very helpful during booking and on arrival, person who met us (squilibrio) also stayed on to offer advice about venice which was very helpful. easily slept us 5 friends with space for 2 more. only downside was the shower wasnt great as preassure was poor and heating inconsistent but hey apart from that a lovely stay and very happy. p.s the coffee shop downstairs on the main road is incredible!!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome apartment
The apartment we rented was spacious (2 bedrooms, 2 baths with shower, living room/kitchen) in a great location just off a lively street in the heart of the San Marco area. We had excellent communication with the staff prior to our stay and they met us to show us our way to the location. Very clean with a modern decor. Very pleased with our stay.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Happy_El

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Apartment but expensive
The Apartment overall is clean, bright and lods of windows but I believe the price is expensive for that value. Because its located near the market area and boat bus stop which is very useful when you in a rush to airport! Overall great trip, really enjoyed.

4/10 Poor

Kate, HK

Liked: Cleanliness
Disliked: Staff & service
Not recommended
Inconvenient location, extremely poor customer service

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not what the offered to us.
We boked this hotel, apartment, because it was on the Rialto area of Venice, which we like a lot and it turned out to be completly in another area of the city. Far from everything. It was advertised a view of a canal and it also didn't happen. The bathtub had an important problem and no one responded to our calls to go and fix it!

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Misleading location details
- the hotel provider is misleading clients with their description of the property which states 'San Polo Area, Various Addresses Venice', whilst actually the apartment was in the CANNAREGIO area (which is nowhere near). This only became apparent after the booking. - the whole process after booking was terrible with an email confirmation coming immediately after stating that payment must be made 7 days in advance of arrival when there was only 3 days available. Having made the payment online through Hotels.com, I asked them to confirm the payment had been taken already. To this date I have had no confirmation of what I was actually charged. - the provider stated that I should meet with their representative 1hr after arriving in Venice (train due at c.9pm with young children). Only after my own research did I realise that the meeting point was a 10 minute walk from the station (they were suggesting that I take a water-bus instead)! - Air-conditioning was not working which they knew about and the initial response was 'open the window'. Whilst they then provided mobile units the next day (encouraged, no doubt, by the fact that I stated I would move out if it was not fixed), these were not setup properly resulting in many, many mosquito bites - no outside lighting so very difficult with keys etc - hot water on demand, only works if there is enough water pressure which there isn't, means the heater keeps turning off when showering - lighting in the living room was very dim

4/10 Poor

ArnBart, Houston, TX

Disliked: Staff & service, property conditions & facilities, room comfort
Not as expected
I believed we booked an apartment with Air conditioning but we got the one with just fans but not all rooms had. We had to move one from living room to bedroom. Water pressure was weak. Access to the apartment was very dark although they have timer lights. The person who received as was fine but told us not to call him if we have problem, he advised to call maintenance which is close during weekend (we stayed Sat & Sunday). The apartment was clean but not comfortable due to lack of AC. We were lucky to have good weather. Location is great and very close to Rialto waterbus station.

2/10 Terrible

Josh Cameron, USA

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great room but had really bad service issues.
The location and cleanliness of this property is great but we had extremely bad service issues regarding the wifi and air conditioning that forced us into leaving. I have have traveled extensively and its not uncommon to encounter various issues. Its at that moment that you find out whether a property offers good customer service or not. This was one of the worst experiences i've had while traveling and for this reason I cannot recommend this property to anyone. They are completely unwilling to help you should anything go wrong. We were forced to leave the property due to heat and they refused to fix the problem or refund me for my stay so that we could go somewhere else or to a different location they had. Bathrooms are also extremely small.

4/10 Poor

Azhaar, London

Liked: Cleanliness
Disliked: Staff & service, room comfort
Poor for the price paid
The apartment was generally clean and tidy. There were facilities available like washing machine, dish washer, cooker/hob and microwave. However, the air conditioning was very poor and we had to keep the windows open all night leading to us being bitten by mosquitoes. Courtesy demands that basic amenities like soap are provided which unfortunately weren't. The locks on the doors were very stiff and difficult to open. Often it was difficult to open the building door and we had to use the back door to get out of the building. On the first day we had no WiFi access but it became available in the morning was intermittent and was practically useless. We were meant to be received at 10:30pm but our host was 10 mins late leading to confusion and stress. We were asked to sign a waiver with our credit card details even though we had given this detail to hotels.com for any repair that may be required. We weren't provided with the exact location of the apartment meaning we couldn't plan our excursions in advance and had to wait until we arrived. Overall, for the money we paid it wasn't what we expected.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Modern Apartment
Great central location close to shops and restaurants.

8/10 Good

jason, York

Liked: Cleanliness
Cash payment needed!
Dispointed that when we arrived we had to pay cash for the hotel despite guarenteeing booking on credit card. They wouldnt take credit card and we were effectively marched to a local cashpoint to get more money out! I have complained to Hotel.com on this issue.

8/10 Good

sandra, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location with no bridges to cross with suitc
The San Marco Project 2 was the location of the apartment. It was near the Arsenale boat stop on the blue line Alilaguna from the airport. There was a restaurant very close where we waited for our contact person who directed us to our apartment. It was on the first floor which means there was one flight of stairs to navigate our bags . It was just a few minutes walk from the boat stop. The location was great . Shopping for a few groceries was handy as well. The wifi was not working but most of the nearby bars and restaurants offered free wifi anyways. The washing mashine did not work . no one came to fix the problem when we reported it to the greeter. There were plenty of towels and toilet paper available and the apartment was very clean. The dishwasher worked well and we supplied our own detergent . We were a prty of 6 adults and managed well with one shower , 2 toilets and 2 sinks. There was enough glass and dishware etc. Remember to get your garbage and recycling out before 8 am mon- sat. The price was great when we booked in March but I see the price has been increased since then . We paid. 190 euros a night plus the cleaning fee. I would recommend this location if you are looking for value and location. Communication with the greeter is very important before and after you arrive in Venice. Ciao.

10/10 Excellent

Becki, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Apartment was clean and updated to modern standards..looked very nice. Staff was friendly. Very close to water bus that connects you to all locations. The only issue we had was the shower isn't sealed well around the glass doors and it leaked out. Also.. Just a note: washers in Europe do not come with dryers...it takes days to hang them dry in damp weather.

8/10 Good

Anthony, Melbourne

Liked: Cleanliness, staff & service
Great apartment in Venice
Very wel located near Arsenale boat stop and a short walk from major attractions. The staff member Marco was extremely helpful can meet us at the boat stop and took time with us to talk us through useful information. The room was clean and looked recently renovated. Was suitable for a family of 5. Did have a concern with the washing machine and could not get it to work we did send a taext as instuctrctued but did not receive any help to get this resolved so were not able to use this for our stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment in excellent location
We enjoyed our time here very much. There is supermarket nearby, it's an easy walk to most things and there's a canal right outside the window. The apartment was clean and very comfortable. Like everythingelse in Venice it can be hard to find at first. Note that you will not be told the address until you stuff and meet the agent but knowing the address in advance would not have helped us find it anyway.

8/10 Good

Defadavid, Wantirna

Liked: Cleanliness, property conditions & facilities, room comfort
NO WiFi for the duration of our stay - very upset
The accommodation was excellent, the facilities were first class, HOWEVER, no WiFi service for the entire duration of our stay was a real problem which added to the cost of our stay in Venice.

8/10 Good

Nadia, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean and close enough to St Mark Square
Beautiful appointed apartment and centrally located to Saint Mark Square. Could be even better if was a little closer.Quite area and vaperetto stop, (Arsenale) directly in front to apartment building. Very easy to get to if flighing or training it into Venice.

8/10 Good

Tonia, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Location, Clean and New
The hotel was clean and new. It was a self contained apartment with clean towels and sheets .We were met by the maintenance man who took us to the apartment and showed us around. However the washing machine did not work and when I called the maintenance number I did not relieve a call back. The location was convenient to the boat ramp, shops and restaurants.

8/10 Good

Karen, Melbourne VIC, Australia

Liked: Staff & service, property conditions & facilities, room comfort
A very convenient place to stay
Excellent location, very convenient for the boat stop, supermarket and less expensive places to eat. It was also a relatively good place from which to do an early run. We thoroughly enjoyed our stay. The beds and pillows are not luxurious but are completely adequate. It was great to have a dishwasher although it would have been nice if some cleaning tablets were supplied! Neither the hair dryer nor kettle were working but we used a pan of water instead. Very hot overnight once the aircon is off but I guess that is just Venice in July.

8/10 Good

Allan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venetian neighbourhood
We really enjoyed our time at Best Venice Apartments. It's a new and well kept apartment in a part of vVenice full of life and activity and more Venetians than tourists. It is very noisy at night due to local bars so if that is a problem for you bring earplugs. It's close to the Rialto bridge but a reasonable walk to San Marco's. a well stocked modern kitchen. The staff were very good at making contact via email regarding arrival and were there as promised when we got off the boat.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice Apartment
Newly refurbished clean modern spacious.Well equiped except no tumble dryer & kitchen cupboard too high.One bedroom small.Close to St Marks, boats & shops. Good value.

10/10 Excellent

Hasan Akhtar, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic apartment! Very clean, safe and central location. Will be booking again with this apartment provider.

8/10 Good

Dirk Bloxham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the boat stop. shops and restaurants
Nice apartment and location. Be aware that the reservation must be paid in cash. A few more ammenities, dish soap, bar soap, trash bags would be appreciated. Liked that the heat was available 24 hrs. Lots of hot water. Our contact picked us up at the boat stop and was very thorough in the explanation of the apartment.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not what we expected.
The apartment was nice but the service was terrible. Greeter confused me with someone else and our appointment time was not met. Instead, she finally met us 2 1/2 hours later than what was originally planned. The location was not where we expected either. We asked for something close to St. Mark's Square; instead, we were rented an apartment about 20 minutes away (closer to the train station than the square). Overall, I would not rent from them again.

2/10 Terrible

Js

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not as advertised!!
My family and I stayed here for 2 of the 3 nights that we reserved. This started off with the reception person being late. When we got to the apartment it only had 1 bathroom (advertised as 2). Also, no porch or balcony to sit on (also in description). owner was not willing to work with us at all. It was close to 5 pm at this point we had an overtired 2 year old and we felt we had no option but to stay or face the misery of dragging our two year old to find a new hotel along with all of our bags. We stayed in what is advertised as a 6 person apartment. There is a master bedroom that holds two and this room was nice. A second bedroom is the size of a closet and has a single bed. There is a kitchen area that had a small sofa that we were told could hold an additional two. This really was not a comfortable arrangement for more than 3 adults. no toiletries were provided.No trash bags for anything that needs to be taken to street. We were repeatedly told that the description was created by the hotels.com people and not by the owner. Ludicrous to us but we were stuck. The place flooded on the first night and smelled like a soiled diaper. We ended up finding a new hotel. We were charged an extra 85 euros for cleaning fee and we were charged 10 euros for a baby bed. In short, the description is not what what we got and the owner was unwilling to work with us or accept responsibility for the inaccurate description.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem In Venice
The apartment was clean & modern - a beautiful refurbishment of an old building. The cost was reasonable considering its location near to the Rialto & San Marco , but still cost more than our accomodations in Rome & Florence combined, but that goes with the territory. The apartment was filled with all mod cons with a supermarket 2 minutes away to stock up on food & drink which was excellent.. Our only disappointment was that there was no terrace garden which we had expected due to the photos on Hotels.com but that was an assumption by us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location, very clean with all comforts
It was exactly what we needed. It was a self-catering apartment, newly renovated with all facilities. It was very clean and if we are visiting Venice again we will definitely stay there again. As it was spread over 4 floors though I would not recommend staying there with elderly relatives, as I did. It was a bit of a treck for them climbing up and down the stairs. Otherwise though it was great.

4/10 Poor

Karla

Travelled with family
Liked: Cleanliness
Disliked: Amenities
La persona que te atiende vía telefónica es muy grosera e inconsciente, y hay que subir muchísimos escalones con maletas pues nos enviaron al 3er piso
Stayed 2 nights in Jul 2023
Response from reservation office on Jul 28, 2023
Dear guest, thank you for the review. Please note that elevator is not inclued in the services. Thank you for choosing us

8/10 Good

nathalie

Travelled with family
Liked: Cleanliness
bien dans l’ensemble
Appartement central, proche du vaporetto, petit supermarché à côté. Propre. En revanche il manquait des ustensiles de cuisine et ceux à disposition étaient en mauvaise état. Le grand lit était très dur. Les deux autres plus petit plus confortable. Pas eu de ménage prévu pendant le séjour comme indiqué sur le site.
Stayed 3 nights in Jul 2020
Response from reservation office on Sep 8, 2020
Dear guest, thank you ! We hope to host you again !

8/10 Good

Jette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from chicca on Sep 17, 2019
thank you for your review!

8/10 Good

Cala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Un lugar muy bien ubicado, bastante cómodo y amplio. Muy recomendable! Tomar en cuenta que está en un tercer piso y no tiene ascensor..
Stayed 2 nights in Aug 2019
Response from chicca on Sep 17, 2019
thank you for your review!

8/10 Good

Cecilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Venice Grand Canale appartments
Great place. Not crowded. Very pleasant appartment with everything we needed for a short visit in Venice. Nice beds and great with the aircondition.
Stayed 3 nights in Aug 2019
Response from chicca on Sep 17, 2019
thank you for your review!

10/10 Excellent

Maria Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Apartment with 2 bedrooms, a mini living room with kitchen. The only AC was situated in the hall but we didn't feel it was too hot in the house. The beds were very comfortable and the washing machine was definitely a plus. Clean bathroom and in general. Easy to get to and it's just a 15 mins walk to Piazza San Marco, has a supermarket nearby, pretty convenient in general. The only negative point is, which I believe is the same in every apartment in Venezia due to its old buildings, there is no lift, only stairs, so it might be a bit of a hassle getting big luggage up and down. The staff can be reached easily by whatsapp, our AC remote controller ran out of battery and I got a reply pretty fast when I asked for new ones, the only problem is, that issue was never resolved as we didn't receive any battery so we just couldn't turn off the AC. But overall it was a good stay.
Stayed 3 nights in Jun 2019
Response from chicca on Jul 24, 2019
thank you for your review!

10/10 Excellent

Ezio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice Gran Canal Style Apartment
Tutto perfetto, appartamento un po’ difficile da trovare visto che a Venezia Google Maps non funziona e serve solo per orientarsi. Posizione ottima, pulito, in zona centrale e silenziosa
Stayed 2 nights in Feb 2018

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Matteo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lugar con excelente ubicacion
El baño terrible, es un suplicio ya que es demasiado pequeñi