Outdoor pool

Reviews of At Wind Chimes Boutique Hotel

3 out of 5
At Wind Chimes Boutique Hotel
1750 Mcleary Avenue, San Juan

Reviews

7.4

Good

Rating 10 - Excellent. 387 out of 1003 reviews" "
Rating 8 - Good. 228 out of 1003 reviews" "
Rating 6 - Okay. 142 out of 1003 reviews" "
Rating 4 - Poor. 94 out of 1003 reviews" "
Rating 2 - Terrible. 152 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Goldie, LAUDERDALE LAKES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was good for for what i needed. The hotel had a courtyard to enjoy the evening air. The pool was good after a day at beach.
Stayed 3 nights in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Goldie,Thank you for the great review, it was our pleasure serving you, best regards!

10/10 Excellent

Heidi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From my very first phone call, felt an overwhelming sense of safety and excitement about coming to this hotel. The staff, particularly Ricardo and Ana, went above and beyond to ensure that my family had a pleasant stay. Within minutes of arriving, my kids had already decided: “we’re coming back!” Looking to book another trip next year. Can’t say enough good things! Affordability, proximity to the beach/restaurants/attractions, coziness, architecture, beauty, pool, and amazing hospitality! What a perfect getaway!
Stayed 4 nights in Mar 2024
Response from Ricardo:Guest Service Host on Mar 28, 2024
Hi Heidi,Thank you for the excellent review. It was our pleasure having you and your children stay with us and see how much they enjoyed our property and island. We hope to see you all again soon, best regards!

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were amazing.
Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Juana,Thank you for the excellent review, it was our plesure serving you, best regards!

10/10 Excellent

Jennifer S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Jennifer,Thank you for the excellent review. It was our pleasure serving you, best regrads!

6/10 Okay

Nadyalee

Travelled with family
Disliked: Staff & service, amenities
The property is ok but there is no parking and the front desk guy that was there that day wasn't helpful at all.
Stayed 2 nights in Mar 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
3 min walk to the beach, good dining options and bars all in walking distance
Stayed 3 nights in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Valeria,Thank you for the excellent review, it was our pleasure serving you, best regard!

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Carolina,Gracias por el excelente review, fue un placer servirte.

10/10 Excellent

Alysia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay every year, great price and location, even better staff!
Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Alysia,Thank you for the excellent review and for the continued annually support and visit. It is always a pleasure to see and serve you again. We will see you soon, best regards!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! Staff was nice and very informative. The property was very picturesque, but small. You must upgrade for a mini fridge and microwave... But it was still great.... Just had to eat out more.
Stayed 3 nights in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Tiffany,Thank you for the great review, it was our pleasure serving you, best regards!

8/10 Good

Amanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue. Room was nice easy walk to beach. Loved the little details throughout.
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Amanda,Thank you for the great review. It was a pleasure serving you, best regards!

2/10 Terrible

Jason

Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Jason,It saddens us you gave a 1 review score considering you never arrived at the property and was marked as a No-Show. Please remember when reserving to always choose a reservation with a cancellation and or No-show policy that best suits you, best regards!

8/10 Good

Nancy

Travelled with partner
Surprised small room. Walking distance to beach and food. Bring your own shampoo. pool very small
Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Nancy,Thank you for the great review. We have all size rooms and even full apartments available. Soap, shampoo and tissue paper are unlimited upon request at front desk to avoid unnecessary wasting of products. It was our pleasure serving you, best regards!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi William,Thank you for the excellent review, best regards!

8/10 Good

Danielle

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Danielle, Thank you for the great review, best regards!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Heather,Thank you for the excellent review, It was our pleasure serving you and having you stay with us, Best regards!

10/10 Excellent

Faith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ricardo: Guest Service Host on Mar 9, 2024
Hi Faith,Thank you for the excellent review. It was our pleasure serving you, best regards!

10/10 Excellent

Tatiana Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Ricardo: Guest Service Host on Mar 9, 2024
Hi Tatiana,Thank you for the excellent review. It was our pleasure serving you, best regards!

8/10 Good

Brody

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Ana Milagros on Mar 7, 2024
Thank You Brody... Come back Soon!

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few blocks from the beach, restaurants, bars, and shops. Very convenient location. Clean and safe. Parking in this area was very difficult, but after we figured that out, things were good.
Stayed 2 nights in Feb 2024
Response from Ambassador Team on Mar 7, 2024
Thank you

8/10 Good

miriam

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
I believe is a very good place to stay, is near the beach, walkable and easy to reach. i will repeat if I go to San Juan again but they have to fix problems wit towels, there are not enough, beach towels and bathroom towels, you need to buy about 24 beach towels more, 24 bathroom sets of towels and hire someone more to clean the rooms, Staff people are very nice and kind, ahhhh and if you could put a wifirepeater modem in the bar so the rooms near there could enjoy WIFI, thank you, see you again
Stayed 5 nights in Feb 2024
Response from Ambassador Team on Mar 3, 2024
Thank you

8/10 Good

Debbie, Plainfield

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is terrible, very dirty! The cushions on the chairs and sofa in our room are stained and gross. I covered them with towels just so we could sit on them. The floors are filthy, my feet were black just walking from the bathroom! I had to kill quite a few flying insects, one that landed in my glass of wine! The TV doesn’t work on any channel, when I talked to other guests they said the same. Wifi is iffy, it comes and goes. There’s a nice outside bar but when I asked when it would be open, they said it hadn’t been open since Covid, which they fail to mention on the website. The man at the front desk was very nice but couldn’t really do much about all these issues. The hotel was totally booked so I was stuck staying here. Definately the worst hotel I have ever stayed in and not worth paying a cent for.
Stayed 1 night in Mar 2024
Response from Ricardo: Guest Service Host on Mar 2, 2024
Hi Debbie,We are sorry you feel this way. Although we are constantly remodeling to keep up and surpass The tourism company standards our rooms are cleaned and inspected daily. We cannot control the flying insects in the caribbean. our bar is under remodeling but our sister property Acacia Boutique Hostel,10 seconds away walking distance has a bar/restaurant and hot pool that all guests have access to, to which you was also offered a free upgrade to said hotel which you denied. Thank you for mentioning the front desk staff, it was a pleasure serving you, best regards!

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ambassador Team on Mar 3, 2024
Thank you

4/10 Poor

Virginia

No parking at the hotel and surroundings, some staff not helpful. Ended up not staying at the hotel.
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Feb 27, 2024
Hi Virginia,We are sorry you feel this way. As stated on the web page the hotel does not offer on site parking. As you stated, you never arrived at the hotel so it would be impossible to rate the hotel or staff. We hope to have you visit in the future, best regards!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a lovely time! The staff members were friendly, the location was excellent, the pool was amazing, plenty of places to lounge outdoors. I loved it!
Stayed 3 nights in Feb 2024
Response from Ricardo: Guest Service Host on Feb 25, 2024
Hi Carrie,Thank you for the excellent review. It was a pleasure serving you. We hope you come back soon and bring your mom as you mentioned. Best regards!

6/10 Okay

Shanita Islar

Travelled with partner
Liked: Amenities
I liked the scenery- very pretty hotel. I didnt like that the couch in the room. It had large stains. It looked nasty. I recommend that they burn it. I didnt like that we were only provided with 1 towel and 1 wash cloth per person and we had to walk to the front desk to get them. Lastly, the room only had cool shower water.
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Feb 25, 2024
Hi Shanita,Thank you for your review. Obviously a towel and a wash cloth is provided to prevent pile up but may be exchanged as often as desired at the front desk as you mentioned. Tha day of your stay the local power did go out which trips the water heaters while our power plant automatically switches on to avoid having our guests without lights, a/c, cable ect. It was a pleasure having you stay with us, best regards!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
lovely!
Stayed 1 night in Feb 2024
Response from daritcia on Feb 24, 2024
Thank you for you review, can't wait to have you as a guest again!

10/10 Excellent

Jazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was truly beautiful experience, the rooms, outdoor space, and area was breath taking and truly made you feel like you were staying in an old Spanish hacienda
Stayed 4 nights in Feb 2024
Response from Miracles on Feb 22, 2024
Hi Jazmin, We are glad you enjoyed your stay with us and cant wait to see you again. May God Bless you in all your journeys this year. Hotel Staff

10/10 Excellent

Daryann Sein López de

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miracle on Feb 22, 2024
Hi Daryann, We are glad you enjoyed your stay with us and can't wait to see you again soon. Thank you

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Feb 20, 2024
Hi Bradley,Thank you for the excellent review, best regards!

6/10 Okay

Melissa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Average hotel for the price. Downsides - No hot water, no hand towels or bath mats, had to ask for toilet paper, bed was extra firm. The “bar” in the hotel description and photos is non-functional. Positives - hotel is walking distance to restaurants, bars and shops. Staff were friendly. Pool is small but clean and great for dipping your feet. Their sister hotel down the block has an amazing pool size hot tub you can use.
Stayed 1 night in Feb 2024
Response from Ambassador Team on Feb 17, 2024
Thank you

8/10 Good

David John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights in February. Parking is a bit of a challenge, but the nice man working the front helped me sort it out. Clean, simple rooms and nice terrace/pool area.
Stayed 4 nights in Feb 2024
Response from Ambassador Team on Feb 17, 2024
Thank you very much

6/10 Okay

ricardo

Liked: Cleanliness, staff & service
Construction and couple was arguing and very loud, for a short time.
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Feb 18, 2024
Hi Ricardo,Thank you for your review. we are sorry that the roads are being paved, we do not have control over city repairs. We wish you would have let our front desk agent know about any situations on the property even if brief. We have a skilled team trained to handle any situations that may ocuur on the property. It was a pleasure serving you, best regards!

4/10 Poor

Seema

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Bathroom shower curtain stinky, no tea, coffee, water in the room. TV picture quality was very poor. Not enough soaps.
Stayed 3 nights in Feb 2024
Response from Ricardo: Guest Service Host on Feb 15, 2024
Hi Seema,We are sorry you feel this way, especially since you did not inform the front desk clerk of any of these concerns during the entirety of your stay. We have an unlimited amount of soaps, shampoo and tissue paper available 24 hours a day at the front desk. Best regards!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Feb 2024
Response from Ricardo: Guest Service Host on Feb 14, 2024
Hi Steve,Thank you for the great review, best regards!

10/10 Excellent

Celene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed staying At The Windchimes. The staff was very friendly and attentive. Check in doesn't start until 4pm which gave us a little time to walk around and get to know the area. Walking distance to Supermax and other convenient stores. Uber rides to La Placita and Old San Juan were less than 15 minutes. The rooms are simple, no fridge or microwave but they do come with AC. They dont have parking so if you decide to rent a car you will either need to look for street parking which wasnt very easy to find or find a 24hr parking lot. We rented a car from enterprise at the Marriott and you also have the option to park your car there. From thw Windchimes to the Marriot it was a 10 min uber ride. Overall, i would stay here again. This hotel is for people who arent looking for anything fancy. This worked out for us since we were out most of the day and would only go back to sleep and shower. I would stay here again 😊
Stayed 5 nights in Feb 2024
Response from Ricardo: Guest Service Host on Feb 15, 2024
Hi Celene,Thank you for the excellent review. Thank you formentioning the staff which takes pride in our customer service. Although all rooms do not have a mini fridge and microwave the Deluxe rooms do in case you come back soon and desire to have them. It was our pleasure serving you and having you stay with us. Best regards!

4/10 Poor

Andres

Disliked: Cleanliness
The property itself was OK. Unfortunately, the room wasn't. There was holes in the quilt. The tub was dirty. My bathroom window led to the hallway. So I was able to hear Everything and everyone. Yet they say the rooms are sound proof. Also there's so called bar was not open one time while I was there completely empty. Refuse to give me a second key to the room.
Stayed 3 nights in Feb 2024
Response from Ricardo: Guest Service Host on Feb 15, 2024
Hi Andres,We are sorry you feel this way especially since you did not inform any of our front desk clerks which all have access to the Houskeeping and Maintenance crew. Our bar is currently being remodeled but just seconds away is our sister propert which has a restaurant and bar called Niche Bistro. Although we try to have extra keys available they are special keys made to open a specific room and at the same time open both of our hotel doors as well as our sister properties front door to give you access to the hot pool and Niche Bistro but at times guests lose or break the extra keys and new ones must be ordered. Best regards!

2/10 Terrible

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worst place to leave, with no proper Bathrooms, and no wifi.
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Feb 18, 2024
Hi Praveen, We are sorry you feel this way. Each room has it's own private bathroom. We do offer wi-fi, there is one for guests and one for our systems which are not to be confused since the passwords are different. It was our pleasure serving you, best regards!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Feb 14, 2024
Hi John,Thank you for the excellent review, it was our pleasure serving you, best regards!

2/10 Terrible

RICHARD A

Travelled with group
Disliked: Amenities
The property advertises a bar advertises clean place. The place is absolutely filthy. The rooms the shower floors are black and I mean the rooms were just absolutely filthy. I mean hadn’t been dusted hadn’t been wiped down shower curtain had mold all over mold all in the shower bathroom sink did not have cold water. Excuse me did not have hot water, no plunger refrigerator rusted it advertises a kitchenette. It has two coffee cups and two knives. That’s not a very good kitchenette. They never offered to clean the room one time while I was there. I had to ask two different times for new towels. The pillows were horrible. I’ve been coming to Puerto Rico for 22 years , I’ve never been disappointed like this
Stayed 4 nights in Feb 2024
Response from Ricardo: Guest Service Host on Feb 11, 2024
Hi Richard,We are sorry you made a non-refundable reservation and was marked a No-Show and charged on a previous reservation which you mentioned and stated you was very upset about upon check-in. You never reported any complaints during your stay. We have a Housekeeping and Maintenance crew on call if any of these alegations would have been true. You and your cousin Joe was asked daily how your stay was going by Ricardo, which every single day you replied "everything is going good". Towels are exchanged as often as they are brought to the front desk to avoid pile up. In the future we recommend you choose a reservation with a cancellation policy which best suits you to avoid being charged upon not arriving. Best regards!

10/10 Excellent

Nuket

Liked: Property conditions & facilities
Good location, right on the beach. Very clean.
Stayed 1 night in Feb 2024
Response from Ricardo: Guest Service Host on Feb 8, 2024
Hi Nuket,Thank you for the excellent review. It was our pleasure serving you, best regards!

10/10 Excellent

Yarelis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, host was so nice!
Stayed 1 night in Jan 2024
Response from Ricardo: Guest Service Host on Feb 9, 2024
Hi Yarelis,Thank you for the great review, it was our pleasure serving you. Thank you for the complement, best regards!

10/10 Excellent

Nayara

Stayed 3 nights in Feb 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Nayara,Thank you for your excellent review, it was our pleasure serving you, best regards!

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Eddie made our visit feel so pleasant and was very helpful in giving us recommendations. We stay two nights because of his great hospitality. He made us feel so welcome we’re definitely going back when we visit PR again.
Stayed 1 night in Jan 2024
Response from Ambassador Team on Feb 6, 2024
Thank you very much

10/10 Excellent

Arman

Stayed 2 nights in Jan 2024
Response from Ricardo: Guest Service Host on Mar 28, 2024
Hi Arman,Thank you for the excellent review. We are happy you enjoyed it, best regards!

6/10 Okay

Gabrielle

Disliked: Staff & service, property conditions & facilities
You get what you paid for . The property was good for the value and the short amount of days . It was old and they did not have as many amenities as advertised . The property also didn’t match the pictures.
Stayed 3 nights in Jan 2024
Response from Ricardo: Guest Service Host on Feb 4, 2024
Hi Gabrielle,Thank you for the review, although you reserved one of our most economic rooms which offer cable t.v., hot water, a/c, ice machine, purified water machine, fresh coffee in the morning and other ammmenities in a beautiful rustic boutique hotel, with a pool and access to our sister hotels hot pool just seconds away, seconds away from the beach, in the heart of Condado one of the major cities in all of Puerto Rico with restaurants, bars, pharmacies, supermarkets, nightlife ect. just minutes away for the best price any hotel in this whole area can even come close to, yes we understand your comment although we do have bigger rooms for just a little more with mini-fridge and microwave with King size beds or Double Double (two beds). It was a pleasure serving you, best regards!

10/10 Excellent

Arman

My stay (Jan 28-Feb. 2, 2024) was fantastic. boutique hotel with few rooms, but it had everything for a comfortable stay, with helpful and happy staff, one block from a great sandy beach and in an awesome walkable neighbourhood near shops and restaurants, and coffee shops. I would return to this hotel for sure.
Stayed 2 nights in Jan 2024
Response from Ricardo: Guest Service Host on Feb 3, 2024
Hi Arman,Thank you for th eexcellent review and for mentioning the staff, hotel and area, it was our pleasure serving you, best regards!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Microwave was a plus
Stayed 5 nights in Jan 2024
Response from Ambassador Team on Feb 2, 2024
Thank you very much

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything we like.
Stayed 1 night in Jan 2024
Response from Ambassador Team on Feb 1, 2024
Thank you very much

4/10 Poor

Alan

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ambassador Team on Feb 2, 2024
We are sorry you feel that way we would have liked to know the issue so we could have addressed it directly

8/10 Good

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ricardo: Guest Service Host on Feb 2, 2024
Hi Julia,Thank you for the geat review, it was our pleasure serving you, best regards!