Ratings based on 562 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 17-May-2017
Cons: Open the water slide when the pool is open(use at own risk)
Nice hotel, the entrance is in a TERRIBLE spot as traffic blocks the turning lane so you're battling to enter the hotel every time you're going back to the hotel from the main intersection. The hotel is nice, the water slide is only open certain hours on the weekend which was a let down. Rooms are well kept.
5 out of 5
Recommended
for Everyone
by A verified traveller from kitchener canada

amazing

Posted 16-May-2017
hotel is close to shopping restaurants movie theatre and Canada's wonderland with easy access to main highways! only downfall is the small pool. the front desk staff both day and night were very friendly and extremely helpful!
4 out of 5
Recommended
for Everyone
by A verified traveller

Easy to get to...clean & Friendly 😊

Posted 10-May-2017
Clean.... and friendly staff. Location was great. So easy to get back on 400 hwy. Meal in rest. was wonderful I would defn. Stay again!
2 out of 5
by A verified traveller

No consideration to emergency situations

Posted 9-May-2017
We booked 3 rooms and had to cancel one of the rooms due to the weather conditions/floods and we asked the hotel through Expedia to consider the situation to avoid penalties but the manager was so strict in applying the rules and didn't accept to wave the fees for the first night although that was an emergency that is outside of our control. I think this mentality and approach to client service is not the right way forward in the hospitality business. Expedia was so helpful in assisting us through this situation and end up covering partially the cost to take care of their reputation and client satisfaction which is very much appreciated.
4 out of 5
Recommended
for Couples
by A verified traveller from PEI

Good Location

Posted 14-Apr-2017
Pros: Location
Cons:
Location is great with easy access to major highway. Major drawback is heavy road construction which makes it difficult to access hotel during peak hours. Hotel offers all amenities including in house restaurant. Price for breakfast is high and obviously caters to business clients. Did not use restaurant because of high prices. Within 1/2 km there is a large entertainment venue including restaurants and bars. All in all a good hotel.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Florida

Nice hotel-Superior staff

Posted 25-Mar-2017
Pros: Their customer service, and the rooms were very, very clean . Meeting rooms and service to them.
Cons: Shuttle service to and from the Airport, traffic it's a nightmare due to all the construction in the area for another couple of years.
Location: Easy access to highways, lots of good restaurants, movies- IMAX and shopping malls.
Nice hotel, lots of construction around it, staff very attentive, it was very nice to realize that customer service it is not a lost quality, at least not at this hotel
3 out of 5
by A verified traveller

Posted 19-Mar-2017
Hotel was $188 and breakfast was not even included. Pool was not heated like it claimed and the hair dryer didn't work. As well the water slide was broken our second day. Not a good stay for us.
3 out of 5
by A verified traveller from Naples, FL

Erratic housekeeping service.

Posted 4-Mar-2017
Pros: Fairly convenient location.
Cons: Housekeeping!!!!
Left the room at 10:30, removing the Do Not Disturb sign. Maid apparently had gone by the door earlier and recorded the DND sign and thought she/he could "get away" with not doing the room at all. Returned in the evening to find the room had not been cleaned and serviced AT ALL!!!! Not acceptable or reasonable!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel!!

Posted 27-Feb-2017
Pros: Jacuzzi room
Cons: everything was great!
Stayed at the Hilton Garden in on Feb. 14... check in was quick and easy.. room was beautiful included a Jacuzzi... staff was amazing , very pleasant... answered all my questions with ease!
Comment from Hotel Management
1-Mar-2017 by Majid Homami, Hotel Management
Good day, Thank you for taking a moment to share your experience. I am happy to hear you found the overall service to your liking. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. You Can Count On Us. Guaranteed.
3 out of 5
by Robert

Hilton not Low end motel is what it was

Posted 21-Feb-2017 on Hotels
Well we thought we booked at a Hilton Hotel. The name on the building said Hilton. Our room was clean but the flooring furniture and all decorating items seemed like we booked at a low ball motel. We will never book there again