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Reviews of Mercure Avignon Gare TGV

4 out of 5
Mercure Avignon Gare TGV
2 rue Mère Térésa, Avignon, Provence - Alpes - Cote d'Azur

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 627 reviews" "
Rating 8 - Good. 265 out of 627 reviews" "
Rating 6 - Okay. 102 out of 627 reviews" "
Rating 4 - Poor. 27 out of 627 reviews" "
Rating 2 - Terrible. 13 out of 627 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay was great.
Clean and tidy and new hotel close to TGV. breakfast looked good bu at 19 Euro rather high. Easy to drive to.
Stayed 1 night in Oct 2023
Response from Margaux, Sales department Mercure Avignon TGV on Nov 14, 2023
Dear Tony, Thank you for your positive feedback about your stay at our Mercure Avignon TGV. We are pleased that you found the hotel to be clean and tidy and in close proximity to the TGV station. We are sincerely sorry that you found our breakfast prices too high. The inflation in raw materials that we are all subject to, the choice of fresh and local produce and the expertise that we put into preparing our recipes justify these prices. They allow us to continue to serve our guests the best quality.We appreciate you taking the time to review us and hope to welcome you back soon!Sincerely,

10/10 Excellent

Doug

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay here, no complaints. Internet seemed fast.
Stayed 5 nights in Nov 2023
Response from Margaux, Sales department Mercure Avignon TGV on Nov 14, 2023
Dear Guest,We kindly thank you for your positive feedback!The entire Team was very pleased to welcome you and hopes to see you again very soon!Sincerely,

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff.
Stayed 1 night in Sep 2023
Response from Margaux, Sales department Mercure Avignon TGV on Oct 18, 2023
Dear Susan,Thank you so much for your lovely comment!We very much appreciate your compliments and will make sure to pass it on to our team.We would be delighted to welcome you again soon,Sincerely,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel; the AC struggled with the high temperatures.
Stayed 1 night in Sep 2023
Response from Margaux, Sales department Mercure Avignon TGV on Oct 16, 2023
Dear Kevin,Thank you so much for your review!We are glad you enjoyed your stay at the Mercure Avignon TGV.Nonetheless, please do not hesitate to ask our reception about your room's temperature regulations; we are always happy to help and make sure our guests have the best experience.Sincerely,

10/10 Excellent

Gennady, West Nyack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night because of proximity to TGV. Hotel is modern, very clean, staff is attentive and polite. Highly recommend if you need to be close to the train station.
Stayed 1 night in Oct 2023
Response from Margaux, Sales department Mercure Avignon TGV on Oct 16, 2023
Dear Gennady,What a lovely review! We appreciate your kind words and are delighted that you enjoyed your stay at the Mercure Avignon TGV.We hope to welcome you again very soon,Sincerely,

10/10 Excellent

Hanjo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Cozy, Especially I liked the 11kw/hr EV Charging facility!
Stayed 1 night in Oct 2023
Response from Margaux, Sales department Mercure Avignon TGV on Oct 16, 2023
Dear Hanjo,We kindly thank you for your positive review!The entire team was delighted to welcome you and appreciates your compliments.We hope to welcome you again soon,Sincerely,

10/10 Excellent

Robert, Mount Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very clean and updated. Especially loved the number of outlet’s available which may be minor but is a problem when you only have a few and not able to charge phone at bedside
Stayed 1 night in Sep 2023
Response from Margaux, Sales department Mercure Avignon TGV on Oct 4, 2023
Dear Robert,Thank you so much for leaving us this lovely note! It was a real pleasure to welcome you to the Mercure Avignon TGV and we will be sure to pass on your compliments to the rest of the team.We hope to see you again very soon during your next stay in Avignon.Sincerely,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fanny, Service commercial Mercure avignon TGV on Sep 28, 2023
Chère Melissa,Merci pour cette note !Au plaisir de vous recevoir à nouveau.

10/10 Excellent

ALED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 2 nights in Sep 2023
Response from Fanny, Service commercial MErcure avignon TGV on Sep 27, 2023
Dear Aled,Thank's for your feedback ! We hope to welcome you again

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service
.
Stayed 1 night in Aug 2023
Response from Margaux, Service commercial Mercure Avignon TGV on Sep 5, 2023
Bonjour Yvonne,C'est avec grand plaisir que nous recevons votre note!Nous ne manquerons pas de transmettre votre agréable retour au reste de l'équipe. A bientôt au Mercure Avignon TGV!Bien cordialement,

10/10 Excellent

DENISE, Redondo Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel to be close to the train station for an early morning train but we were pleasantly surprised at how modern, eclectic and comfortable it was. The room had a unique layout but it worked and had plenty of space for stuff and was very comfortable. The restaurant was a lifesaver since no restaurants nearby were open for dinner on a Monday night and we didn't want to go into the main part of the city because of a festival that drew traffic and crowds on a sweltering summer day. The pool was lovely and lots of shade options. Great stay!
Response from Margaux, Sales department Mercure Avignon TGV on Jul 26, 2023
Dear Denise,What a nice message! The whole team would like to thank you for taking the time to leave a review. We're delighted that you enjoyed the specialities of our locavore restaurant, and our hotel facilities.We hope to see you welcome you once again at the Mercure Avignon TGV!

10/10 Excellent

Megan, san jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Margaux, Sales department Mercure Avignon TGV on Jul 24, 2023
Dear Megan,We kindly thank you for your lovely review!Our team would be glad to welcome you once again to the Mercure Avignon TGV!Best wishes,

8/10 Good

Mary

Stayed 1 night in Jul 2023
Response from Margaux, Sales department Mercure Avignon TGV on Aug 7, 2023
Dear Mary,Many thanks for your feedback and all the stars! We are very pleased that you enjoyed your stay at the Mercure Avignon TGV. We would be delighted to welcome you back to Avignon.We hope to see you soon!

8/10 Good

Andor

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for short stay
Stayed 1 night in Jun 2023
Response from Margaux, Sales department Mercure Avignon TGV on Jun 26, 2023
Dear Andor,We kindly thank you for your review and would be delighted to welcome you for another stay very soon!Sincerely,

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Neat and tidy.
Stayed 1 night in Jun 2023
Response from Margaux, Sales department Mercure Avignon TGV on Jun 19, 2023
Dear Client,We kindly thank you for your great review!It is always a pleasure to receive positive feedbacks and we will make sure to show it to the rest of the team.We hope to welcome you again in Avignon!Sincerely,

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Margaux, Service commercial Mercure Avignon TGV on Jun 19, 2023
Chère Cliente,Un grand merci pour cette note!Nous sommes ravis que votre séjour se soit déroulé à la hauteur de vos attentes et espérons vous accueillir une nouvelle fois prochainement.A bientôt à Avignon!

10/10 Excellent

jenny

Very clean and modern Helpful staff Highly recommended
Stayed 1 night in Jun 2023
Response from Margaux, Sales department Mercure Avignon TGV on Jun 19, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here because of proximity to the TGV rail station ( a few miles outside of Avignon). I had an early train the next morning. The station is a 10-15 minute walk away but we had suitcases, so we asked for a cab to be scheduled for us. The cab was on time but charged us 15 Euros extra for being outside the city. This hotel should have shuttle service to the TGV station!! Also, we should have been warned about the high taxi charge. Otherwise, our stay was fine.
Stayed 1 night in May 2023
Response from Margaux, Sales department Mercure Avignon TGV on Jun 1, 2023
Dear Client,We thank you for your great review on our hotel and we are glad you enjoyed your stay!However, we are sorry for this inconvenience and hope we can welcome you once again in Avignon.Sincerely,

6/10 Okay

Ann, Fountain Valley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a total of 3 nights. The staff especially Noemi was really nice and helpful. The lobby and restaurant was very modern and clean but the room was a little outdated. The water pressure on the shower was very weak. Overall we had a decent stay.
Stayed 3 nights in Feb 2023
Response from Margaux, Service commercial Mercure Avignon TGV on Jul 4, 2023
Dear Ann,We kindly thank you for your great review and will make sure to show it to the rest of our team!We are glad you enjoyed your stay and hope to welcome you again very soon in Avignon!Sincerely,

10/10 Excellent

Tali

Stayed 2 nights in Oct 2022
Response from Margaux, Service commercial Mercure Avignon TGV on Oct 25, 2022
Chère Cliente,Nous sommes ravis de voir que votre séjour vous ait plu et nous serions ravis de vous accueillir une fois prochaine dans notre établissement !En vous souhaitant une agréable journée,Cordialement,

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Fanny, Service commercial Mercure Avignon TGV on Aug 23, 2022
Merci pour cette note !

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed and pricey.....
Got in late,,,8pm. Nice dining area was full with a 2 man band. Got a reservation for 9pm....came back,,staff unresponsive as we stood waiting for 5 minutes...then told they were no longer serving food,,but could sit in cafeteria....why not tell us before reservation. Left and ate at mcd's. Great service. Beds were hard and beside bed was a whole bunch tape/glue marks along full length bed. Not sure what was there,,,but all gone now. Not worth the $375 price tag......
Stayed 1 night in Jul 2022

6/10 Okay

Jack

Liked: Cleanliness, staff & service
Wifi was really bad the whole time. Staff didn’t seem to care. Otherwise, all good
Stayed 2 nights in Jul 2022
Response from Mélodie - Service commercial Mercure Avignon TGV on Aug 11, 2022
Dear Jack, We thank you for your time sharing your experience at the Mercure Avignon TGV. I'm really sorry to read that you had hard time connecting with the WIFI and that your concern didn't reach our team. Please note that you can come back to us anytime to be assisted, We hope to welcome you again soon, Best Regards,

8/10 Good

Danielle

Stayed 1 night in Jul 2022
Response from Alexia, Mercure Avignon TGV & SPA on Jul 29, 2022
Chère Danielle, Merci pour votre note suite à votre séjour au Mercure Avignon TGV & SPA, Au plaisir de vous recevoir prochainement, Cordialement.

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was just what we needed after a road trip around the south of France.
Stayed 2 nights in Jul 2022
Response from Fanny, Service commercial Mercure Avignon TGV on Jul 28, 2022
Dear Amanda, Thank's a lot for your feedback !

10/10 Excellent

Ana

Liked: Staff & service, amenities, property conditions & facilities
Great hotel,staff was very helpful, quiet and 10 minutes from Gare de Avignon TGV.
Stayed 3 nights in Jul 2022
Response from Alexia, Mercure Avignon TGV & SPA sales department on Jul 23, 2022
Dear Ana, Thank you so much for your positive feedback, We are happy to read that the location of our establishment and the professionalism of our staff have pleased you, We look forward to welcoming you again, Sincerely

10/10 Excellent

marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was pleasantly surprised by the quiet and comfort of the room. As it was 100 degrees outside, it was perfectly temperature controlled inside. Also there was an excellent chef in the kitchen. Dinner was delicious, and innovative.
Stayed 1 night in Jul 2022
Response from Alexia, Mercure Avignon TGV & SPA sales department on Jul 23, 2022
Dear Marjorie, The whole team of the Mercure Avignon TGV & SPA was delighted to welcome you during your stay, We are happy to read that the comfort of the room and the dinner at the Gustaves restaurant met your expectations. We hope to have the pleasure of welcoming you again, Sincerely yours.

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern property, smart design, great terrace/restaurant.
Stayed 2 nights in Jul 2022
Response from Alexia, Mercure Avignon TGV & SPA sales department on Jul 23, 2022
Dear Krista, We are happy to see that the decoration of our hotel was to your liking, as well as the terrace and the Gustaves restaurant, We hope to welcome you again, Sincerely

8/10 Good

Alexander

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to navigate even without a firm understanding of French, although all announcements are ONLY in French…
Stayed 2 nights in Jun 2022
Response from Mélodie - Mercure Avignon TGV on Jul 9, 2022
Dear Alexander, We thank you for your feedback and we will definitely put announcements in English as well, Best Regards,

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New cleaned good location
Stayed 1 night in Jun 2022
Response from Alexia, Service commercial Mercure Avignon TGV on Jun 24, 2022
Dear Hana, Thank you so much for your feedback ! Sincerely

10/10 Excellent

Yucong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience staying there.
Stayed 1 night in May 2022
Response from Mélodie - Service commercial Mercure Avignon TGV on Jun 21, 2022
Dear Yucong, We thank you for your kind words and would be pleased to welcome you back soon ! Best regards,

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very modern hotel with space, unlike other older European hotels. Nice to stay with a car. A car is important to tour the nearby villages and towns.
Stayed 2 nights in Jun 2022
Response from Fanny, Service commercial Mercure Avignon TGV on Jun 11, 2022
Dear Customer, We want to thank's you regarding your feedback, we are very happy that you enjoyed your stay and liked our services. Best regard,

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the TGV station, modern, clean and easy to get to. Room was good and the breakfast was very well done.
Stayed 1 night in May 2022
Response from Alexia, Mercure Avignon TGV Sales department on May 20, 2022
Dear Mark, Thank you very much for taking the time to write to us following your stay at the Mercure Avignon TGV, We are delighted that you have enjoyed our hotel and the services offered, We look forward to welcoming you back! Sincerely,

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is wonderful. The ground are well maintained. The beds were comfy.
Stayed 1 night in Apr 2022
Response from Alexia, Mercure Avignon TGV Sales department on Apr 29, 2022
Dear Julia, The Mercure Avignon TGV team would like to thank you for sharing your experience following your stay in our hotel, We are delighted that the breakfast buffet has amazed your taste buds and the comfort of the bedding has met your expectations We look forward to welcoming you again,

8/10 Good

Johann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was really nice and the staff very helpful. However the beds were strangely placed in the middle of the room, rather than against any wall
Stayed 1 night in Mar 2022
Response from Alexia, Mercure Avignon TGV Sales department on Mar 24, 2022
Dear Johann, Thank you for taking the time to write to us about your experience at Mercure Avignon TGV, We are pleased that you enjoyed our establishment, We have a lot of positive feedback on our rooms, but we can understand that the bed layout was not to your liking, this was a choice on our part to optimize the space in the room, We look forward to welcoming you again,

10/10 Excellent

jennifer

Stayed 1 night in Nov 2021

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect, perfect, perfect
Stayed 2 nights in Nov 2021
Response from Alexia, Mercure Avignon TGV sales department on Dec 9, 2021
Dear Sir Karl, Thank you very much for your opinion! We are delighted that you had a pleasant stay with us We look forward to welcoming you again, Yours sincerely,

8/10 Good

Jozua

Stayed 1 night in Nov 2021
Response from Alexia, Service commercial Mercure Avignon TGV on Nov 24, 2021
Cher(e) client(e), Merci beaucoup de nous avoir attribué une note suite à votre séjour parmi nous ! Cordialement

10/10 Excellent

Leigh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy bed
Very nicely designed, bed very comfy, shower great.
Stayed 1 night in Sep 2021
Response from Fanny, Mercure Avignon TGV Sales Department on Oct 11, 2021
Dear Customer, Thank you for your feedback! We are delighted that you enjoyed our hotel, its rooms and facilities. Yours sincerely,

10/10 Excellent

EUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Super clean. Not easy to access downtown.
Stayed 2 nights in Jul 2021
Response from Fanny, Service commercial Mercure Avignon TGV on Aug 25, 2021
Dear Customer, Thank you for your feedback ! We're glad that you enjoyed your stay and hope to see you later. We propose several options to reach the downtown, taxi, train or bus. These informations are available at the reception. Best regard,

8/10 Good

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Fanny, Service commercial Mercure Avignon TGV on Aug 2, 2021
Cher Client, Nous vous remercions de nous avoir noté. Cordialement,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the outskirts, but still worth considering
First the bad news - The hotel is some distance from Avignon City Centre, though easily walkable from the TGV station. Now the good news, the room was clean and the beds comfortable with plenty of power points, a good shower and a fridge and kettle. There's a half hourly bus at EUR1.40 running until around 9:30PM to the Porte de l'Oulle from which it is possible to transfer (free) to e.g. the central station (Avignon Poste bus station is just across the road) or to Villeneuve. Given what we paid for the room, the cost of the bus fare was easily recouped. If you are willing to take the bus or have a car (the hotel has a car park), this is a practicable alternative to a city centre hotel.
Stayed 5 nights in Feb 2020
Response from Fanny, Sales department on Mar 4, 2020
Dear Customer, Thank you for your comment. We are delighted that you had a pleasant stay. Transport services are available to quickly reach the city center, which is 4 km from the hotel. Note that a train can transport you to the central station from the TGV station in less than 5 minutes. It runs every 15 minutes and is called "the comma". Best regards,

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Fanny, Service commercial on Oct 2, 2019
Cher client, Nous vous remercions d'avoir pris le temps de nous attribuer cette bonne note. N'hésitez pas la prochaine fois à nous faire un retour concernant votre séjour ! Cordialement,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean at all.
Worst hotel that I ever stay. restroom light is not working. Room was not ready we were there after 3:00 pm. Furniture are all worn out and the most unbearable thing is the carpet is super dirty. You can clearly see all the marks.
Stayed 1 night in Aug 2019
Response from Laura on Aug 23, 2019
Dear guest, We take note of your comment and thank you. Being in a process of permanent improvement, customer feedback is more than welcome. We are currently working and renovating all our rooms. From October, all our rooms will be new. Believe that the satisfaction of our customers is our priority and that we are sincerely sorry. Hoping to welcome you back to our hotel Best Regards, Laura

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Fanny, Service commercial on Oct 2, 2019
Cher client, Nous vous remercions pour la note que vous nous avez donnée. N'hésitez pas, la prochaine fois, à nous faire un retour concernant votre séjour. Cordialement,

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, room comfort
It’s hotels.com i WANT TO CRITIQUE AND TALK TO - t
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower and bathroom were so nice! Very comfortable bed. Very cool 18C on a very hot day. So nice!
Stayed 1 night in Jul 2019
Response from Laura on Aug 23, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laura

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Does what it says on the tin
Great location for an early train. Less than 10 euro in taxi to get back to at night time. Clean and standard hotel
Stayed 1 night in Jul 2019
Response from Laura on Sep 7, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Laura

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was really disappointing to arrive and discover their restaurant was closed for renovations as there is nothing nearby. It’s advantage is being near the TGV station. However, in our second day we found we had not been given clean coffee cups, more coffee or tea. That was a bit much considering the lack of restaurant. We could not understand why we had not been told about this earlier so we could consider another hotel.
Stayed 4 nights in Jul 2019

8/10 Good

BALDISH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good location
Good location for the tgv train station and some local fast food places are around, hotel clean and service good
Stayed 3 nights in Jul 2019