Apartment for 4 persons | Terrace/patio

Reviews of AppartHotel Festival Sud Suites - Gare TGV

AppartHotel Festival Sud Suites - Gare TGV
32 Route des Rémouleurs, Avignon, Vaucluse

Reviews

6.6
Rating 10 - Excellent. 10 out of 87 reviews" "
Rating 8 - Good. 30 out of 87 reviews" "
Rating 6 - Okay. 23 out of 87 reviews" "
Rating 4 - Poor. 16 out of 87 reviews" "
Rating 2 - Terrible. 8 out of 87 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Frank

Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Jul 2020

10/10 Excellent

Inger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people working in the reception were very helpful and friendly.
Stayed 1 night in Oct 2019
Response from Samy - Reception on Nov 6, 2019
Hello, We are delighted to hear that you enjoyed your stay at our hotel. Looking forward to welcoming you there again, in the summer.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
All was good but the bed felt damp so this spoilt an otherwise very good venue. Obviously too late to do anything about it by the time this was discovered :(

2/10 Terrible

David

Disliked: Staff & service
The staff cheated me!
After checking in at the hotel I discovered two issues. The first was the hotel was located far away from any shopping or dining. I knew it was not near the city center but I didn't expect it to be so far from all shopping and dining. We didn't have a car so this was a significant issue. The second issue was that their wifi did not work on my laptop. It did work on my phone but we couldn't get it to work on the laptop no matter what we tried. Being able to use my laptop is very important to me so this was a big issue. We stayed in 19 other places on this trip and my laptop has been able to connect to the wifi every time. I told the staff that first night that because of this issues we would be checking out after 2 nights. The next day the staff told me that I had to cancel the last two days through Expedia so they wouldn't be charged the commission. I called Expedia and they said I should deal with the hotel directly because they couldn't cancel the last two days after I had arrived. When we checked out the man at the desk told me they would email me the receipt for the refund for the last 2 days. After I didn't receive it after two days I sent them an email asking about it. There reply was that they would not be issuing the credit. Will Expedia help me with this? I've been cheated out of two nights!

10/10 Excellent

Susie P.

Liked: Staff & service, room comfort
Dont go here
There was no one at the hotel when we arrived. We had to call the emergency number to get a code to get into the hotel. It looked like someone ran away from here a few months ago. The grass was unkept, the premises were completely empty and it was actually very uncomfortable. We did not know if there was any other guests and we were told just to go into the rooms, as some of them had keys in them and were open. The hotel was completely empty. There was no hot water and the hotel is far from anything, so you have to walk 20 mins and take a train for 5 mins to get groceries.

6/10 Okay

Mark, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place for overnight stay
suitable hotel when you just want to stay when you are on the road and do not care of seeing around and the city, more like a motel, staff was nice and helpful, clean and neat place, with kitchen

6/10 Okay

Robjack, Melbourne

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Cheap and cheerful.
Overall we were satisfied with the separate kitchen and toilet. A little more attention should have been paid to cleanliness and loose light switches and loose door handles.

6/10 Okay

Greg, New Zealand - Otago

Facilities: Basic; Value: Reasonable; Service: Basic; Cleanliness: Tidy; Bus service good when we worked out where to catch

2/10 Terrible

Lesley and Julie

Disliked: Cleanliness, staff & service, room comfort
Beware!
We booked for 2 nights as the site states it has Luxurious accommodation, Free Wi Fi, twin rooms, free parking. We booked a twin room as we are travel companions not partners. Upon arrival we were told there were no twin rooms but could upgrade to a studio room for an extra fee. We were also offered a disabled room with single beds for an extra $10 per night - is this not discrimination towards disabled people and false advertising? They finally waived the extra fee and we were sent down the road to their other site "the one with the pool". When we arrived we found: * the pool was empty * room had to be swept as there were bugs and leaves that had blown in and had obviously not been cleaned for some time * when we went to use the bathroom we found the floor tiles weren't grey but white ones that were filthy - We would have left at this stage however our payment had already been charged on the card prior to our arrival * free wifi didn't work and there was no phone to ring reception, when we returned to reception this was reputed and told it did work and to try again as it must have been our computers. In the 7 weeks we have been travelling this was the first time we had a problem so knew it was not our PCs The next day when we met the manager he agreed that it didn't work in the room we were occupying. When checking in we confirmed about the wifi as it was essential for us as we need to communicate with family in Australia whilst travelling. The manager opened a breakfast room near our room for us to use that night but we only had one hour wifi use. *After a day spent in Avignon we returned to find the room had not been serviced, more apologies ' they forgot to tell housekeeping the room was occupied', we were handed fresh towels and told it would be done tomorrow - we were leaving the next day! This facility has a lot of potential if it was given a extreme "spruce up", BUT most importantly it needs people who care about the customer - there was nil customer service at this hotel and as a booking agency I would be checking it out before any further referrals.

8/10 Good

Patrick, UK

Liked: Staff & service, room comfort
Good value for money
We got a lot of space and facilities (fridge, hob, microwave etc) for the money so were not expecting anything flashy. It was comfortable and totally unpretentious and therefore suited us very well. In many ways it is a halfway house between a proper hotel and a gite. The proprietor and his staff were friendly and very helpful. We had one hilarious misunderstanding because of our mangled French which lead to us talking at cross purposes for several minutes. (Their English is pretty good for most things actually.) Important things like the toilet and shower were very clean but someone had forgotten to clean out the coffee machine which is why we rate the cleanliness as only "OK".

4/10 Poor

Forres, New Zealand - Auckland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This is a single story property and the grounds are unkempt

10/10 Excellent

Harold, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; Well worth a visit

8/10 Good

Chris, Australia - WA - Perth

Liked: Staff & service
Facilities: Typical; Value: Affordable; Service: Courteous, lots of maps and advice; Cleanliness: Clean;

6/10 Okay

Brian, Australia - NSW - Coffs Harbour

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: Tired; Value: Moderate; Service: Friendly; Cleanliness: Lacking;

10/10 Excellent

Jacob, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

FrenchTeacher, MS Gulf Coast

Disliked: Cleanliness, staff & service, room comfort
STAY AWAY!!!
I travelled with my students in June 2011 and we were booked at this hotel. It looks very pleasant on the pictures but it was beyond a nightmare. Of the five rooms we were given, one smelled like a dead rat inside, two of the rooms were ajar when we arrived and would not lock from the inside, spiderwebs with live spiders covered the entire length of one room, a trail of ants climbed up the walls, and onto the celing in my room. One bathroom was COVERED in black mold. The sheets were soiled and the owner offered us 1000 euros to stay because he knew that once the tour company received word, his hotel would no longer receive guests. Needless to stay, our tour company sent for taxis and found us a new place to stay. DO NOT GO HERE!!! It really did appear to be charming when it was younger. Poor ownership has turned this place into a DUMP. There is another property connected to this one and it is all the same hotel. I will repost this info in that property.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service
The hotel was good but due to
The hotel was good but due to road works a little hard to find. The room was small but functional. The staff were great and could handle our very bad french with a smile. Rooms did lack facilities such as glasses and kettle but these were provided without trouble. It was a little way out of the old city but it did provided good parking which is at a premium in the old city.

4/10 Poor

William

Disliked: Cleanliness, staff & service
Hotel is in the middle of a re
Hotel is in the middle of a redevelopment area. Grounds are overgrown and unkempt. Wakened early in the morning by construction noise. Ants in the room. Staff disappear in the evening leaving you a telephone number for emergencies. Telephoned this number in the morning when checking out because I could not find any staff (8.30am) but got answer machine. Will not be staying here again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
A reasonable self-catering near the old city
Although Court'Inn is conveniently placed near the old city walls of Avignon; you should ideally have a car when staying here. The location is a little odd, being in the middle of an industrial park. While the location isn't particularly scenic, it's very quiet, much more so than when staying at the hotels along Rue de la Republique. The small kitchenette is sparsely supplied and our unit did not have a cooker, so be sure to stick with microwavable meals. Although Court'Inn advertises laundry facilities, they don't supply washer dryers in the units. Instead, you bring your laundry to the front desk and, for a small fee, the staff will do your wash and return it to you in the evening. Be aware that few of the staff speak anything other than French. They are, however, pleasant, courteous and very helpful. Overall, a pleasant place to stay.

10/10 Excellent

Yves

Stayed 1 night in Aug 2022

6/10 Okay

remy

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Aurelie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très agréable !
Stayed 2 nights in Oct 2020
Response from Samy on Nov 10, 2020
merci !!

6/10 Okay

Daiki

Travelled with family
Stayed 1 night in Aug 2020

8/10 Good

Fred, Valbonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel située en zone industrielle, assez calme, petit appart mais spacieux, propre. Lieu de repos efficace mais plutôt pour les pro et pas les touristes qui aiment le côté nature
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Pour une nuit ça va...
Bonne accueil. Hôtel simple, mais qui bénéficie quand même de la clim, et d une parking sécurisé. Le gros point noir était l odeur de tabac froid dans la chambre. Sinon pour y passer une nuit sur la route des vacances, ça va.
Stayed 1 night in Jul 2020
Response from Samy on Aug 2, 2020
Bonjour, Nous sommes heureux d'apprendre que votre court séjour dans notre hôtel&apparts. s'est bien déroulé. Nous luttons contre la consommation de tabac dans nos appartements. Nous vous prions de nous excuser pour cette mauvaise odeur que vous avez du subir et allons renforcer l'affichage et demander plus de vigilance à notre personnel d'entretien. Bien à vous. La Direction.

4/10 Poor

Verified traveller

Liked: Cleanliness
L’hotel mentionne la présence d’une piscine. Elle n’existe pas. C’est un autre établissement (court’inn Aqua) qui en a une. Mais qui est fermé depuis longtemps et ne réouvrira pas avant très longtemps. J’attends un geste important de la part de hotels.com pour le dédommagement.
Stayed 3 nights in Aug 2019
Response from Samy - La direction. on Aug 25, 2019
Madame, Monsieur, Notre hôtel&apparts. Court'Inn Suites propose de chambres et des appartements, en majorité avec terrasse privative et un jardin commun. Cependant notre publication ne mentionne pas la présence de piscine. Vous avez sans doute confondu avec notre seconde résidence, Court'Inn Aqua, qui elle a une piscine. Nous regrettons que vous n'ayez pas apprécié votre séjour chez nous, mais espérons avoir le plaisir de vous accueillir au Court'Inn Aqua pour la prochaine saison estivale.

6/10 Okay

Verified traveller

Travelled with partner
Hôtel Calme. Une enclave verte dans la za courtine climatisation.parking
Stayed 1 night in Jul 2019
Response from Laurence on Jul 26, 2019
Bonjour. Nous vous remercions pour votre commentaire. Au plaisir de vous accueillir une prochaine fois.

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Midt i det Sydfranske turistområdet.
Greit sted om du vil ta utflukter med bil i området rundt Avignon. Vi reiste med tog og ville ha noe i nærheten av TGV-stasjonen (ca. 2km). Ikke nevneverdig støy, litt dyrt i f.t. standarden (men området er vel dyrt generelt). Meget behjelpelig personale.
Stayed 2 nights in Jul 2019
Response from Laurence on Jul 26, 2019
Cher client. Nous vous remercions pour votre commentaire. Au plaisir de vous accueillir une prochaine fois.

8/10 Good

Isabelle

Liked: Staff & service
Disliked: Cleanliness
hôtel est bien implanté et le coin est calme.
mon séjour c'est très bien passé très beau temps. nous avons était très bien accueillie.
Response from Laurence on Jul 26, 2019
Cher client. Merci pour votre commentaire. Au plaisir de vous accueillir une prochaine fois. La réception

8/10 Good

georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour à COURT'INN
Bonne literie beaucoup de calme. Mais la chambre ne correspondait pas au descriptif ou nous devions avoir une cuisine etc...là ce n'a été qu'une chambre normale mais confortable. Pour une nuit s'était suffisant.
Response from Laurence on May 10, 2018
Cher client. Effectivement, nous avons rencontré un problème dans le descriptif des chambres. N'hésitez pas si vous êtes amené à revenir dans la région de nous signaler cet incident. Un geste commercial vous sera proposé. Cordialement. La réception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Laurence on Jul 26, 2019
Cher client. Merci pour votre commentaire. Au plaisir de vous accueillir une prochaine fois. La réception

8/10 Good

NORBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Chaque fois que je travaille sur Avignon je viens dans cet hôtel, le personnel y est chaleureux, le fait de pouvoir se faire la cuisine m'évite d'avoir à ressortir le soir. Les lieux sont propres et confortables.

8/10 Good

herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

8/10 Good

NORBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pratique, bien situé, parking gratuit.
Chaque fois que je dois travailler dans les environs je réserve dans cet hotel, on y est bien accueilli, je peux me faire mes repas, le studio possède un bon équipement.
Response from Laurence on Jul 24, 2019
Cher client. Merci pour votre commentaire. Au plaisir de vous accueillir une prochaine fois. La réception

4/10 Poor

Francis

Disliked: Room comfort
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Ivar, Bergen Norge

Disliked: Property conditions & facilities, room comfort
Tak over hodet og varmt vann i dusjen
Overnatting på gjennomreise. Et godt snev av kloakk i luften ved ankomst. Godt slitt rom/leilighet. Dette var et sted med små leiligheter, ikke hotell. Små forhold ved frokosten

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil tres sympa
Accueil vraiment sympa et a l'ecoute

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bérézina
épouvantable! et pour le prix du Courtine Aqua!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un fin de semana muy agradable
Gran amabilidad de los proprietarios ..supieron solucionar un cambio de habitacion ofreciendonos una habitacion mas adecuada para nuestra estancia ... Nuestra estancia fue perfecta barcelo

8/10 Good

norbert, lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bon rapport qualité prix
très agréable petit hotel, pratique de pouvoir ce faire sa cuisine, parking, situation géographique bref tout y est !

8/10 Good

norbert, lyon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
je prends cette hotel pour le coin repas qui me permet de manger sur place, l'endroit est agréable, petit bémol les petits déjeuners qui ne sont pas très copieux et surtout pas toujours à l'heure, dans l'ensemble on s'y sent bien

8/10 Good

BENJAMIN, Nice

Liked: Property conditions & facilities, room comfort
Hotel sympa et bien equipe, chamre spacieuse, personels gentils. Bon hotel pour ceux en voiture.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Pogány Gyula, Magyarország,Százhalombatta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Egyedül a megközelítés nehézsége jelentett gondot,egyébként meg voltunk elégedve.

4/10 Poor

Verified traveller

Disliked: Room comfort
mittel gut!
Wir wurden umgebucht in Court´Inn Aqua, wo es keine Frühstücks-Möglichkeit gab. Frühstück nur in Court´Inn Suites (ca 250 m entfernt) In beiden gebuchten Zimmern funktionierte das Fernsehen nicht, In den Bedienungsgeräten waren keine Batterien! Somit war die Unterbringung nicht zufriedenstellend.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avis faible
Hotel pas vraiment en centre ville, mais dans la zone industrielle à quelques kms. Prestation assez moyenne et état de la chambre faible par rapport au tarif.