Ratings based on 675 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from S

Not even for 1 night

Posted 19-Jul-2017
We spend a night in there to catch an early flight, and we can't spleep all in my party start to itch with 2 rooms, we are pretty sure they have a lot of bed bugs, hotel looks nice but mattress are old and buggy I would never stay there again.
Comment from Hotel Management
21-Jul-2017 by Gary Rudin, Assitant GM, Hotel Management
We apologize, and are very surprised you had to experience this issue as The Four Points Vancouver Airport has a very proactive bed bug policy, that includes quarterly canine inspections. The global resurgence of bed bugs over the number of years is a widely-recognized problem, that has affected the entire hotel industry. It is suspected that this resurgence is a direct result of increased international travel, since bed bugs are easily transported in suitcases, purses and clothing, among other things. We would appreciate if you would contact the hotel directly so that we may gather details regarding your stay so we can further investigate this issue off line.
5 out of 5
Recommended
for Everyone
by A verified traveller from Regina Sk

Excellent stay, highly recommend!

Posted 11-Jul-2017
From check-in to check out, our stay was terrific. The staff is very friendly and accommodating, the hotel itself is clean and modern and the location is great. It is located close to the airport and within walking distance of many small, local Korean/ Chinese restaurants. The girl at the front desk gave us her suggestions as to where to eat and she was bang on, The Silver Tower was excellent for supper. The fitness facility was clean, bright and well equipped and perfect for keeping up with my workouts while travelling. I look forward to staying here again!
Comment from Hotel Management
12-Jul-2017 by garyrud, Hotel Management
Hi Ben, Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. We appreciate your feedback and are delighted to hear that you had a great stay. We are glad that you were able to take advantage of the many wonderful restaurants that the area has to offer. Silver Tower is one of my personal favorites. Thank you for staying at the Four Points by Sheraton Vancouver Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Richmond.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jun-2017
Pros: Staff helpfulness.
Cons: A tub.
Staff were extremely helpful and knowledgeable regarding the interests and amenities in the surrounding area. Room was great but would have liked to have a tub, not just a shower.
Comment from Hotel Management
29-Jun-2017 by garyrud, Hotel Management
Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. We are glad that you were able to take advantage of the many wonderful restaurants that the area has to offer. We do have rooms that have bath tubs I will be sure to add this request to your profile so should the next time you return, we will be able to meet your preference. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and convenience

Posted 23-Jun-2017
Great. Nice staffs. Convenience.close to night market.
Comment from Hotel Management
30-Jun-2017 by garyrud, Hotel Management
Thank you for taking the time to share your experience at the Four Points by Sheraton Vancouver Airport. We take great pride in serving your needs and are delighted to hear that we have met your expectations. We are also glad that you enjoyed and were able to take advantage of our convenient location. As a valued guest, your feedback will be shared with our entire team to continue to inspire and motivate them to continue to deliver exceptional customer service. Thank you for staying at the Four Points by Sheraton Vancouver Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Richmond.
2 out of 5
by A verified traveller from los angeles

Convenient hotel close to all Asian restaurant.

Posted 1-Jun-2017
I think this hotel is not managing well enough, hotel could be more clean with this price.
Comment from Hotel Management
15-Jun-2017 by garyrud, Hotel Management
Ken Thank you for taking to share your comments with us. As a valued guest we see that there is room for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our level of cleanliness. I hope you’ll consider us next time your travels bring you back to the Vancouver Airport area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cape Coral FL

Top notch front desk.

Posted 24-May-2017
Location: Close to airport. Subway station is within a short walk.
Great rooms, bed, and staff. This hotel gets fives all the way.
Comment from Hotel Management
15-Jun-2017 by garyrud, Hotel Management
Matt Thank you for taking the time to share your experience at the Four Points by Sheraton Vancouver Airport. We take great pride in serving your needs and are delighted to hear that we were able to meet your expectations. As a valued customer, your feedback will be shared with our entire team to continue to inspire and motivate them to continue to deliver exceptional customer service. Thank you for staying at the Four Points by Sheraton Vancouver Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Richmond.
4 out of 5
by Teresita

This traveller left a rating score only Posted 11-May-2017 on Hotels
5 out of 5
by Hirofumi

Posted 4-May-2017 on Hotels
The hotel is very good. I recommend to anybody.
Comment from Hotel Management
21-Jun-2017
Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with our entire team to continue to inspire and motivate them to continue to deliver exceptional customer service. Thank you for staying at the Four Points by Sheraton Vancouver Airport and we hope you choose to stay with us again whenever your travel needs bring you back to Richmond.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 1-May-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Apr-2017
Cons: better signage
hard to find because none of the streets have signs.