Standard Room, 2 Queen Beds, Accessible, Non Smoking | View from room
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Reviews of Travelodge by Wyndham Vancouver Airport

2 out of 5
Travelodge by Wyndham Vancouver Airport
3071 St. Edwards Dr, Richmond, BC

Reviews

5.8
Rating 10 - Excellent. 234 out of 1580 reviews" "
Rating 8 - Good. 330 out of 1580 reviews" "
Rating 6 - Okay. 326 out of 1580 reviews" "
Rating 4 - Poor. 323 out of 1580 reviews" "
Rating 2 - Terrible. 367 out of 1580 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 4 nights in Apr 2024

6/10 Okay

David, North Saanich

Stayed 1 night in Apr 2024
Response from CC on Apr 25, 2024
Thank you for the rating.

4/10 Poor

Amanda

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool area was dirty and the pool was very cold. The rooms had a weird smell, bathroom was dirty, wall paper was peeling off the wall and carpet was very stained. Not a place I would ever stay again. Not worth $160 a night
Stayed 1 night in Apr 2024
Response from c.a on Apr 24, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

4/10 Poor

Luke

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel requires major renovations as there is a musty smell and mildew/mold on the windows and washroom. The two nights we stayed were very uncomfortable, but the reception service was good.
Stayed 2 nights in Apr 2024
Response from c.a on Apr 23, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

4/10 Poor

Randi

Disliked: Cleanliness, amenities, property conditions & facilities
Trash all over the property when arriving rats running around when we checked out the trash was still everywhere.The rooms are SMALL and not clean no sheets on the bed just a blanket tossed over them. Staff was nice tho!
Stayed 1 night in Apr 2024
Response from c.a on Apr 23, 2024
We are sorry you were unhappy. We will work hard to make improvement.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety and convenient
Stayed 3 nights in Apr 2024
Response from c.a on Apr 23, 2024
Thank you for the feedback.

8/10 Good

Priscilla

.
Stayed 1 night in Apr 2024
Response from c.a on Apr 23, 2024
Thank you for the rating.

2/10 Terrible

Rosie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience room was extremely filthy stains on sheet we checked in and walked back out of the filthy place there was a housekeeping staff sleeping on the bed . Hotel staff was terrible overall terrible could not stay and smelly
Stayed 1 night in Apr 2024
Response from c.a on Apr 23, 2024
We are sorry you were unhappy. We will work hard to make improvement

2/10 Terrible

Ravinder

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Our toilet clogged, no customer service, asked for toothbrush that no one provided us
Stayed 3 nights in Apr 2024
Response from c.a on Apr 23, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

10/10 Excellent

edna Mary

Disliked: Property conditions & facilities
This property needs updating. It is shabby
Stayed 1 night in Apr 2024
Response from c.a on Apr 23, 2024
Thank you for the feedback. We will inform the supervisors on this area for further improvement.

4/10 Poor

Brandi-Dawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Clean and upgrades are needed. Mold on the windowsill and dirty headboards that required cleaning by me. Low quality linen that is not warm.
Stayed 1 night in Apr 2024
Response from c.a on Apr 21, 2024
We are sorry you were unhappy. We will work hard to make improvement.

8/10 Good

Gifty

Stayed 12 nights in Apr 2024
Response from c.a on Apr 20, 2024
Thank you for the rating.

6/10 Okay

Samantha

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are super run down and in desperate need of updating. We felt like we’re in the 80’s with the decor and the bed really wasn’t very comfortable after a long day of travel.
Stayed 1 night in Mar 2024
Response from VH on Apr 18, 2024
Thank you for your rating.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from VH on Apr 18, 2024
Thank you for your rating.

2/10 Terrible

Brian

Travelled with partner
Disliked: Amenities
Stayed 1 night in Apr 2024
Response from CC on Apr 17, 2024
Thank you for the rating.

10/10 Excellent

NOK MAN

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from CC on Apr 17, 2024
Thank you for the rating.

8/10 Good

Lynn

Liked: Cleanliness, staff & service
Good basic hotel. I'd stay there again. Economical. Restaurant in the hotel next door is OK. Grab and go breakfast had nothing I wanted to eat. A&W next door though. All in all OK.
Stayed 1 night in Apr 2024
Response from CC on Apr 17, 2024
Thank you for the feed back.

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC on Apr 14, 2024
Thank you for the rating.

10/10 Excellent

Kelly

Liked: Staff & service
Older hotel.
Stayed 1 night in Apr 2024
Response from c.a on Apr 13, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

10/10 Excellent

Gurwinder

Stayed 1 night in Apr 2024
Response from VH on Apr 13, 2024
Thank you for the rating.

2/10 Terrible

Heidi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
dirty and stinky
Stayed 3 nights in Mar 2024
Response from VH on Apr 13, 2024
We are sorry you were unhappy. We will work hard to make improvement.

4/10 Poor

Dhoris

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stink
Stayed 1 night in Mar 2024
Response from VH on Apr 11, 2024
We are sorry you were unhappy. We will work hard to make improvement.

10/10 Excellent

Aaliyah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is super close to the airport. Easy to navigate the transit system if you’re not renting a car. Staff was friendly.
Stayed 3 nights in Apr 2024
Response from CC on Apr 10, 2024
Thank you for the rating.

10/10 Excellent

Ruth

Travelled with family, Travelled with partner
I enjoyed having a clean room that I’m able to smoke in
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 10, 2024
Thank you for the feedback.

4/10 Poor

Amanda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked this property to stay after a late flight so we could sleep a few hours. The place was dirty, mold in the bathroom, musty and gross. Gurgling pipes every time anyone in the hotel flushed their toilet. No airport shuttle.The staff is the best thing about this place. Won’t be staying again.
Stayed 1 night in Apr 2024
Response from c.a on Apr 10, 2024
We are sorry you were unhappy; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again.

8/10 Good

Lawrence, Vanderhoof

Travelled with family
Liked: Staff & service
We had a good stay at this property as a family. Parking was easy and free. Lot of spots to park. Staff was good. The hotel is older and could use some work. Able to get a good night sleep. This hotel is good for a tighter budget.
Stayed 2 nights in Apr 2024
Response from c.a on Apr 9, 2024
Thank you for the feedback.

2/10 Terrible

Sachin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place to stay. We got sick badly. The windows had thick black mold and even the washroom, the bathtub had fungus. Not recommending this place at all. The customer service didn’t even bother to ask the issue and just gave me an email to complaint.
Stayed 1 night in Apr 2024
Response from c.a on Apr 9, 2024
We are sorry you were unhappy; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel reasonably priced. Staff friendly.. it is unfortunate the fire alarm went off during our stay.
Stayed 2 nights in Apr 2024
Response from c.a on Apr 9, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

10/10 Excellent

David

Travelled with partner
Liked: Staff & service
Near the airport....
Stayed 3 nights in Apr 2024
Response from c.a on Apr 8, 2024
Thank you for the feedback.

6/10 Okay

Vimonekham, Vancouver

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Old and dirty
Stayed 1 night in Apr 2024
Response from c.a on Apr 8, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

8/10 Good

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was amazing, they checked Us in earlier and upgrade us for free. The hotel Looked like it was really nice a while ago but needs some update. Our stayed was pleasant
Stayed 1 night in Apr 2024
Response from c.a on Apr 7, 2024
Thank you for the feedback. We will work hard to make improvement.

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelt like cigarettes
Stayed 1 night in Apr 2024
Response from c.a on Apr 6, 2024
We are sorry you were unhappy. We will work hard to make improvement.

6/10 Okay

Marlene

Travelled with family
Liked: Staff & service
It was ok bedding , dated no shuttle
Stayed 1 night in Mar 2024
Response from c.a on Apr 7, 2024
Thank you for the feedback. We will work hard to make improvement.

6/10 Okay

Ronald

Disliked: Cleanliness, property conditions & facilities
It’s old. Carpets are dirty and worn out.
Stayed 1 night in Mar 2024
Response from CC on Apr 3, 2024
Thank you for the comment.

4/10 Poor

Ali

Liked: Cleanliness, amenities
Good
Stayed 1 night in Mar 2024
Response from c.a on Apr 2, 2024
Thank you for the feedback

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and it was easy to get to from the airport
Stayed 1 night in Mar 2024
Response from c.a on Apr 2, 2024
Thank you for the feedback

6/10 Okay

Kemar

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The elevators and hallways are smelly and I couldn't see through my windows on the 7th floor because of the filth and the glass outside.
Stayed 1 night in Mar 2024
Response from c.a on Apr 2, 2024
We are sorry you were unhappy. We will inform the supervisors on this area for further improvement.

4/10 Poor

Ferdy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I like how quiet the property is. Good Place to relax after a long day. Heater wasn’t working
Stayed 1 night in Mar 2024
Response from c.a on Mar 31, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

8/10 Good

Grant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Mar 2024
Response from c.a on Mar 31, 2024
Thank you for the feedback.

10/10 Excellent

eric

Stayed 1 night in Mar 2024
Response from c.a on Apr 20, 2024
Thank you for the rating.

2/10 Terrible

Yunqi

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and dirty
Stayed 1 night in Mar 2024
Response from c.a on Mar 31, 2024
We are sorry you were unhappy. We will work hard to make improvement.

6/10 Okay

Jessica

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that we Didn't like was the kids running up and down the hallway
Stayed 1 night in Mar 2024
Response from c.a on Mar 31, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.

6/10 Okay

Clayton

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from c.a on Mar 31, 2024
Thank you for the rating

6/10 Okay

mark

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient spot. Ants nest in bathroom.
Stayed 1 night in Mar 2024
Response from c.a on Mar 30, 2024
Thank you for the feedback.

10/10 Excellent

Helga

Travelled with partner
It was a short taxi ride from the airport!
Stayed 1 night in Mar 2024
Response from c.a on Mar 26, 2024
Thank you for the feedback.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from VH on Mar 28, 2024
Thank you for the rating.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv didn’t work in one room ice machine didn’t work asked for help no one fixed it. No one cleaned my room after the first night. No proper sheets. Water randomly goes ice cold and then super hot. Pool was gross hot tub not warm and it was yellow water. Turned on heat second night just to be blasted with air that smelled of rat piss. Complained about all and they said no one else complained and that’s how all the furnaces smell for the first bit. Disgusting and staff was not helpful at all.
Stayed 1 night in Mar 2024
Response from c.a on Mar 25, 2024
We are sorry you were unhappy; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again

6/10 Okay

mark

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I booked in part because of pool and hot tub and hot tub wasn't hot and jets weren't working. Phone in room was broken. Climate unit in the room seemed like it was on its last legs before conking out. Cleaning service needs to be booked 24 hours in advance - which seemed odd. Everything felt a bit like it was hitting the bar for "okay." Staff was friendly/helpful.
Stayed 3 nights in Mar 2024
Response from c.a on Mar 25, 2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again.

4/10 Poor

Heather

Travelled with family, Travelled with family and small children
Disliked: Amenities
Water turned ice cold three mins into my shower, no fitted sheets coffee machine doesn’t work and no sugar in the room. My sisters room her tv didn’t work and she got 3 pillows for four guests.
Stayed 1 night in Mar 2024
Response from FRONT DESK on Mar 25, 2024
We're sorry you were unhappy. We'll work hard to fix the issue you experienced.

6/10 Okay

Monika

Travelled with group
Liked: Cleanliness
property is older and looks run down on the outside and in the hallways, very small rooms. Bathroom has been updated and was nice.
Stayed 1 night in Mar 2024
Response from CC on Mar 22, 2024
Thank for the feed back.