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Reviews of The Sutton Place Hotel Vancouver

4.5 out of 5
The Sutton Place Hotel Vancouver
845 Burrard St, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2053 out of 3217 reviews" "
Rating 8 - Good. 730 out of 3217 reviews" "
Rating 6 - Okay. 241 out of 3217 reviews" "
Rating 4 - Poor. 111 out of 3217 reviews" "
Rating 2 - Terrible. 82 out of 3217 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Judith

Close to restaurants and shopping
Stayed 2 nights in Apr 2024
Response from EA on Apr 17, 2024
Thank you for taking the time to share this positive review of our hotel. We are pleased to see you enjoyed the location. We look forward to seeing you again.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time at the hotel. The staff were lovely and I highly recommend the restaurant (10/10 dining experience!)
Stayed 2 nights in Apr 2024
Response from AG on Apr 16, 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!

6/10 Okay

Donald

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The location was great. Regrettably, the A/C unit in our room produced such a loud rattle that we were compelled to relocate to another room. This proved to be quite inconvenient, as we had already unpacked and settled into bed for the night. Despite our attempts to address the issue, the response from the staff was lacking. Although we were made aware that there were alternate rooms available, our request for an equal or greater room change was not accommodated adequately, resulting in a downgrade to a smaller room, and we are a family of four. This falls short of expected standards, particularly given the premium rates we had paid in advance. Considering these factors, I can only recommend this establishment solely for its location. However, for future visits to Vancouver, we will be exploring alternative lodging options.
Stayed 2 nights in Apr 2024
Response from AG on Apr 17, 2024
Dear Valued Guest, Thank you for taking the time to review our hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

10/10 Excellent

Romina

Stayed 1 night in Apr 2024
Response from AG on Apr 17, 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 Excellent

Gail Debra, Stittsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient due to its location
Stayed 1 night in Apr 2024
Response from AG on Apr 16, 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍 everything was great!
Stayed 2 nights in Apr 2024
Response from AG on Apr 16, 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel. And easy to walk to everything
Stayed 1 night in Apr 2024
Response from EA on Apr 14, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed the accommodations and location. We look forward to seeing you again.

10/10 Excellent

Rahab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was wonderful. Enjoyed my stay! Will stay here next time I’m in Vancouver
Stayed 1 night in Apr 2024
Response from EA on Apr 14, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see that we delivered exceptional service. We look forward to seeing you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Apr 2024
Response from EA on Apr 13, 2024
Thank you for taking the time to share this perfect review. We are pleased to see you enjoyed our service. We look forward to seeing you again.

10/10 Excellent

Jeffrey, North York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice high end resturant. Foid was amazing
Stayed 2 nights in Apr 2024
Response from EA on Apr 13, 2024
Thank you for taking the time to share this perfect review. We are pleased to see you enjoyed our restaurant. We look forward to seeing you again.

10/10 Excellent

Shawn, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room on a higher floor and the view was a great bonus.
Stayed 1 night in Apr 2024
Response from EA on Apr 13, 2024
Thank you for taking the time to share this review. We are pleased to see you enjoyed the room and the view. We look forward to seeing you again.

10/10 Excellent

IBIENE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing! Helped me a lot and accommodated my requests. Will definitely stay here again!!!
Stayed 1 night in Apr 2024
Response from EA on Apr 12, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and accommodations. We look forward to seeing you again.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel - very helpful staff & breakfast at the hotel was excellent. My only issue was with access to the swimming pool & changing rooms. Pool itself was nice & much appreciated after a long day of travel.
Stayed 2 nights in Apr 2024
Response from EA on Apr 12, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our service and restaurant. We look forward to seeing you again.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated very close to transit, shopping and dining options. We really enjoyed the steam room. The view from our suite was spectacular. It would have been nice if the pool & hot tub opened up longer than 10pm. Checking in could have been a smoother process. Overall, very nice hotel and we would definitely come back & stay here.
Stayed 1 night in Mar 2024
Response from EA on Apr 12, 2024
Thank you for taking the time to share this perfect review of our hotel. We are pleased to see you enjoyed our location, accommodations and steam room. We look forward to seeing you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this property, not just because it is convenient for work, but because the staff always remember me, even if 6 months passes between visits. Kuldeep Kaur has been working the front desk since I first stayed at this location. Kuldeep is friendly, approachable and amazing with her customer service. She always has a smile and a warm greeting each morning. I have stayed in many hotels for work, but I must say that the level of service I receive from Kuldeep is unsurpassed. She has always put me, as the guest, first. She is a definite positive for this location. I could stay at a higher level hotel for my work visits, but the customer service I receive at this hotel makes me come back over and over. The rooms are clean, quiet, and comfortable.
Stayed 1 night in Apr 2024
Response from EA on Apr 11, 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

Melanie, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from EA on Apr 10, 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
This is a great property conveniently located downtown. I found the front desk staff cold and unhelpful, but I didn't affect my holiday.
Stayed 2 nights in Apr 2024
Response from EA on Apr 11, 2024
Thank you for taking the time to leave this perfect review of our hotel. We are pleased to see you enjoyed the location. We look forward to seeing you again.

8/10 Good

Oliver, St. Albert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The window was a little dusty around the nooks and crannies. There was no lotion and we had to ask for it. I love how we have an umbrella provided in our room though! And how nice the bathroom is!
Stayed 1 night in Apr 2024
Response from EA on Apr 10, 2024
Thank you for taking the time to share your feedback with us. We strive for the highest standard of service and accommodations, and we apologize for any housekeeping oversights. We hope you will provide us with another opportunity to wow you in the future.

8/10 Good

Hyun Seok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your welcoming hospitality.
Stayed 2 nights in Apr 2024
Response from TO on Apr 10, 2024
Thank you for your feedback! We're glad you felt welcomed during your stay. If there's anything specific we can improve upon to earn that extra star next time, please let us know. We appreciate your comments and hope to welcome you back for an even better experience in the future!

10/10 Excellent

Sierra, Nanaimo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here 3 times now, every time the staff has been wonderful and courteous to us. Our most recent visit, the rain was pouring and they were very kind in letting us check in early to get dry. Couldn’t have better things to say!
Stayed 1 night in Apr 2024
Response from TO on Apr 10, 2024
Thank you for your feedback! We're delighted to hear that you've had consistently wonderful experiences with our staff during your three stays. We're glad we could accommodate your early check-in during the rainy weather and help make your stay more comfortable. Your kind words mean a lot to us, and we appreciate your loyalty. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Pina

Liked: Cleanliness, staff & service
Everything was fine.
Stayed 4 nights in Apr 2024
Response from TO on Apr 10, 2024
Thank you for your feedback. If there are any specific areas where we can improve, please let us know. We value your input and hope to make your next stay more enjoyable.

10/10 Excellent

Jenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love this hotel. Location is great, staff is nice and very helpful. The lounge and restaurant on site were closed for refurbishment but the concierge made a lot of excellent close by suggestions.
Stayed 3 nights in Apr 2024
Response from TO on Apr 10, 2024
Thank you for your feedback! We're glad you enjoyed your stay and found our location great. We apologize for the closure of our lounge and restaurant but are pleased our concierge could provide excellent nearby suggestions. We look forward to welcoming you back soon!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice to have in the building.
Stayed 5 nights in Apr 2024
Response from TO on Apr 10, 2024
Thank you for your feedback! We're glad to hear that you enjoyed the pool during your stay. We appreciate your comment and hope to welcome you back for another pleasant stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Kristine

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
We always stray at the Sutton place when coming into Vancouver. Beautiful Hotel and convenient for events , shopping and dining ! You can walk everywhere.
Stayed 1 night in Apr 2024
Response from TO on Apr 10, 2024
Thank you for your feedback! We're delighted to hear that you enjoy staying with us at The Sutton Place whenever you're in Vancouver. We appreciate your loyalty and hope to welcome you back for another great stay soon!

4/10 Poor

La Crete

Liked: Cleanliness
Disliked: Staff & service
the rooms were nice, staff were a bunch of snobs, expedia was the worst expierence i ever had what ever they could mess up they did, , nevr again
Stayed 4 nights in Apr 2024
Response from TO on Apr 10, 2024
Thank you for your feedback. We're glad you liked the rooms, but we apologize for any issues you encountered with our staff and your booking through Expedia. Your comments are important, and we'll address them to ensure improvements are made. We value your feedback and hope to have the opportunity to provide a better experience in the future. If you have any further concerns, please feel free to reach out.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean and quiet.
Stayed 1 night in Apr 2024
Response from TO on Apr 8, 2024
Thank you for your feedback! We're glad you found your stay comfortable, clean, and quiet. We look forward to welcoming you back for another great stay in the future!

8/10 Good

Selvi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night. Very clean and convenient location. Staff quite friendly. Checkout instructions not exactly clear. Parkade was a bit confusing.
Stayed 1 night in Apr 2024
Response from EA on Apr 8, 2024
Thank you for taking the time to share your comments with us. We are pleased to see you enjoyed our service and accommodations. We hope to see you again in the future.

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always fantastic but I think the age of the hotel is beginning to catch up to it a bit. The rooms are beginning to show the wear and tear and the air exchange system was very loud in the room, Kicking on and off through out the night. For the price the hotel is good.
Stayed 1 night in Apr 2024
Response from EA on Apr 8, 2024
Thank you for taking the time to share this review of our hotel. We are pleased to see you enjoyed the service we offer. We strive for the highest standard of accommodations, and we are pleased to share that we are in the final stages of our guest room renovations. We hope to see you again in the future.

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice but do not leave anything in vehicle. The parkade is not secure enough. Two family members had their car windows smashed.
Stayed 1 night in Apr 2024
Response from EA on Apr 7, 2024
Thank you for taking the time to leave this review of our hotel. We are pleased to see you enjoyed the accommodations. We regret to hear about your family members' unfortunate incidents. Our parking lot is monitored by Security 24 hours a day and we do advise guests to remove all valuables from their vehicles. We hope your next stay will be incident-free.

8/10 Good

Booyong

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The staff seems like always trying to their best
Stayed 2 nights in Apr 2024
Response from AG on Apr 7, 2024
Dear Valued Guest, we appreciate you taking the time to review our Hotel. We look forward to seeing you again soon!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was a pleasant stay
Stayed 4 nights in Apr 2024
Response from AG on Apr 7, 2024
Dear Valued Guest! We appreciate you taking the time to review our Hotel. We look forward to seeing you again soon!

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Always great!!
Stayed 2 nights in Apr 2024
Response from AG on Apr 7, 2024
Dear Valued Guest, We truly appreciate this wonderful rating! We look forward to seeing you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay there. Room is clean, service is good.
Stayed 3 nights in Mar 2024
Response from AG on Apr 7, 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 Excellent

Trevor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very clean and great location. The only negative, and it's a *very* minor negative, is that the elevators were often very busy and as a result a little slow to arrive and sometimes crowded. They were fast once you were on them, though.
Stayed 2 nights in Mar 2024
Response from EA on Apr 5, 2024
Thank you for taking the time to leave this review of our hotel. We look forward to seeing you again.

10/10 Excellent

BASIL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. I would highly recommend. The outside noise is beyond their control
Stayed 3 nights in Apr 2024
Response from EA on Apr 5, 2024
Thank you for taking the time to leave this review of our hotel. We look forward to seeing you again.

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, big tv, quiet room and a stocked bar fridge
Stayed 1 night in Apr 2024
Response from EA on Apr 4, 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. It was clean and comfortable. The location is also perfect for many restaurants and sights to see in the area
Stayed 1 night in Mar 2024
Response from EA on Apr 4, 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and the spa
Stayed 2 nights in Mar 2024
Response from EA on Apr 4, 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Christopher

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DOG FRIENDLY & NEAR A LOT OF STUFF MY WIFE LIKES (SHOPPING) KINDA NOISY W/ THE HOSPITAL AND FIRE DEPT SIRENS
Stayed 2 nights in Mar 2024
Response from EA on Apr 3, 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

Mark

Stayed 2 nights in Apr 2024
Response from EA on Apr 4, 2024
Thank you for taking the time to share this wonderful review of our hotel. We look forward to seeing you again.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that the elevators dont require a key card. Service was excellent except the phone in my room didn't work and when i called the hotel to get check out service i was on the phone for 45 minutes before someone answered the phone. Frustrating as my week had been exceptional other than that.
Stayed 6 nights in Mar 2024
Response from AG on Apr 3, 2024
Dear Valued Guest, we appreciate you taking the time to review our Hotel and thank you so very much for the 5-star review! We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Mar 2024
Response from AG on Apr 3, 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

8/10 Good

Kevin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was ok. Lack of elevator made it difficult to get around
Stayed 2 nights in Mar 2024
Response from TO on Apr 3, 2024
Thank you for your feedback. We apologize for any inconvenience caused by the lack of an elevator. Your comments are valuable, and we will take them into consideration as we strive to improve our property and amenities for our guests. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.

10/10 Excellent

ALICIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 1 night in Mar 2024
Response from AG on Apr 2, 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

10/10 Excellent

Prabjot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was super nice and room was clean.
Stayed 3 nights in Mar 2024
Response from AG on Apr 2, 2024
Dear Valued Guest, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. We look forward to seeing you again soon!

10/10 Excellent

Adewale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel 5 stars
Stayed 3 nights in Mar 2024
Response from AG on Apr 2, 2024
Dear Valued Guest, Thank you so very much for the 5-star review! We look forward to seeing you again soon!

8/10 Good

Odell

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff is incredible! Parking is a rip off, poorly lighted and barely any room
Stayed 3 nights in Mar 2024
Response from AG on Apr 2, 2024
Dear Valued Guest, we appreciate you taking the time to review our Hotel. We pride ourselves in meeting the highest standards in both accommodation and service, during your visit you mention areas that need improvement, and we thank you for your feedback. We assure you that your comments have been used as a learning tool and a follow-up has been made to the Department Managers. We do hope to see you again in the future.

8/10 Good

Arielle, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from AG on Apr 2, 2024
Dear Valued Guest, we appreciate you taking the time to review our Hotel. We look forward to seeing you again soon!

10/10 Excellent

Kevin, Abbotsford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very comfortable hotel. Great location for walking to shops and restaurants.
Stayed 1 night in Mar 2024
Response from EA on Mar 31, 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful, however brief stay at the Sutton Place Hotel!
Stayed 1 night in Mar 2024
Response from EA on Mar 31, 2024
Thank you for taking the time to share this perfect review of our hotel. We look forward to seeing you again.