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SureStay Hotel by Best Western North Vancouver Capilano

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

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Outdoor Pool
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Overview of SureStay Hotel by Best Western North Vancouver Capilano

SureStay Hotel by Best Western North Vancouver Capilano

2.5 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast available
  • Business services
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4

Explore the area

  • Popular LocationCapilano Suspension Bridge2 min drive
  • Popular LocationAmbleside Park2 min drive
  • Popular LocationCapilano River Regional Park2 min drive
  • AirportVancouver, BC (YVR-Vancouver Intl.)26 min drive

Choose dates to view prices

About this area

District of North Vancouver

SureStay Hotel by Best Western North Vancouver Capilano is located in District of North Vancouver. Vancouver Art Gallery and Orpheum Theater are cultural highlights, and some of the area's landmarks include Lion's Gate Bridge and Burnaby Village Museum. Looking to enjoy an event or a game while in town? See what's going on at Rogers Arena, or consider a night out at Commodore Ballroom.

What's nearby

  • Capilano Suspension Bridge - 2 min drive
  • Ambleside Park - 2 min drive
  • Capilano River Regional Park - 2 min drive
  • Lonsdale Quay Market - 4 min drive
  • Vancouver Aquarium - 9 min drive

Getting around

  • Vancouver Waterfront Station - 8 min drive
  • Burrard Station - 8 min drive
  • Vancouver International Airport (YVR) - 26 min drive


  • Denny's — 3 min walk
  • La Cucina — 8 min walk
  • Tomahawk Restaurant — 11 min walk
  • Kypriaki Mediterranean Grill — 12 min walk
  • C-Lovers Fish & Chips — 14 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

District of North Vancouver hotel in Pemberton Heights with business center and 24-hour front desk
A business center, a 24-hour front desk, and free newspapers are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and a front-desk safe. All 74 rooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and free local calls. Hair dryers, desks, and free toiletries are among the other amenities that guests will find. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations.

This District of North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and irons/ironing boards can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 15-35 for adults and CAD 5-8 for children


  • Free newspapers in lobby
  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Tour/ticket assistance

Languages spoken

  • English
  • Farsi
  • Filipino
  • French
  • Hindi
  • Korean

Business services

  • Business center


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets


  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • Cable channels
  • Flat-screen TV


  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties



Check-in from 3:00 PM - 1:00 AM
Late check-in subject to availability
Minimum check-in age - 19


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between CAD 15 and CAD 35 for adults, CAD 5 and CAD 8 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, and Discover; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 240 out of 985 reviews
5 - Excellent 24%
Rating 4 - Good. 457 out of 985 reviews
4 - Good 46%
Rating 3 - Okay. 204 out of 985 reviews
3 - Okay 21%
Rating 2 - Poor. 53 out of 985 reviews
2 - Poor 5%
Rating 1 - Terrible. 31 out of 985 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the living area and the bathroom and the bedroom were all separate.
Stayed 2 nights in Sep 2021

3/5 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The furniture and carpeting was pretty dated. I’ve stayed at best western hotels before and was looking forward to a similar standard, but this was definitely different. The room was extremely hot and stuffy (even when it was below 20 degrees). We thought there would be a microwave in our room (we should have called to confirm, but it looked like there would be one in the photos). In addition, breakfast was not included (even though it says breakfast available). Also my partner was checking in early and the reservation was under my name and they refused to make a note on the reservation, so I had to call expedia myself to get it resolved. Not sure why this was not possible for the hotel to manage since it was a pretty simple request. Otherwise beds were comfortable and it was clean.
Stayed 4 nights in Sep 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect driving location to get to the city yet have easy parking at the hotel. Close to major shopping and food.
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff! Quick check in, easy check out!
Stayed 1 night in Sep 2021

3/5 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Just ok
Stayed 1 night in Sep 2021