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Property is very well maintained and staff was very accomodating.
Michael
Stayed 3 nights in May 2024
Response from Kate Martin on May 27, 2024
Dear Michael,Thank you for your feedback. We hope to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate Martin
10/10 Excellent
Sheena
May 20, 2024
Liked: Cleanliness
Sheena
Stayed 1 night in May 2024
Response from Kate Martin on May 23, 2024
Dear Sheena,We appreciate you rating us 5 out of 5. We hope to see you again at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
10/10 Excellent
Robert
May 2, 2024
Robert
Stayed 4 nights in Apr 2024
Response from Kate Martin on May 23, 2024
Dear Robert,Thank you for rating us 5 out of 5. We look forward welcoming you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
Dear joshua,We are glad to hear that you enjoyed our lovely hotel and experience the personalized service of our colleagues. We hope to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
Top notch service. Everything as expected and more with a quality brand like this hotel. Staff were all lovely and very helpful.
Carrie
Stayed 3 nights in Apr 2024
Response from Kate Martin on Apr 23, 2024
Dear Carrie,We appreciate you sharing your feedback and delighted to hear that you experienced the lovely service from our colleagues. We look forward welcoming you back soon.Kind regards,Kate Martin
If I could rate this hotel any higher I would. Loved our stay.
Lisa
Stayed 1 night in Apr 2024
Response from Kate Martin on Apr 16, 2024
Dear Lisa,Thank you for the feedback. I am glad to hear that you had a lovely stay with us. We hope to have the opportunity to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
I loved everything about this hotel. The location was near several upscale shops and restaurants. The staff was pleasant and helpful. Would stay here again
Lori
Stayed 4 nights in Apr 2024
Response from Kate Martin on Apr 16, 2024
Dear Lori,It is lovely to hear that you loved our hotel and was able to enjoy our convenient location and helpful colleagues. We look forward welcoming you back soon.Kind regards,Kate MartinHotel Manager
Dear Antone,Thank you for rating us 5 out of 5. We are delighted to meet your expectations during your recent stay with us and look forward to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
Dear Katherine,Thank you for rating us 5 out of 5. We hope to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
10/10 Excellent
Bingbing
Mar 20, 2024
Everything is beyond expectation. Chris at reception is patient and hospitable. The room is spacious and comfortable. We will definitely come back in our next trip here.
Bingbing
Stayed 2 nights in Mar 2024
Response from Kate Martin on Mar 21, 2024
Dear Bingbing,Thank you for the lovely feedback! We are glad to hear that Criss was able to provide hospitality and you enjoyed our spacious and comfortable room. We look forward welcoming you back soon.Kind regards,Kate Martin
Like Large room and view, great location
pool a bit small
Chai
Stayed 6 nights in Mar 2024
Response from Kate Martin on Mar 14, 2024
Dear Chai,Thank you for your feedback and for rating us 5 out of 5. We are happy to hear that you enjoyed our spacious rooms and nice Vancouver view. We hope to see you again soon.Kind regards,Kate Martin
It's one of the best hotels that I've been lived, I will definitely come back, highly recommend.
Jingting
Stayed 6 nights in Jan 2024
Response from Kate Martin on Mar 13, 2024
Dear Jingting,We are truly humbled by your feedback and glad to know that you enjoyed your stay with us. We hope to welcome you back soon.Kind regards,Kate Martin
Dear Analisa,Thank you for rating us 5 out of 5. We hope to have the opportunity to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
Shangri-La Vancouver is a fantastic hotel in downtown Vancouver. Easy walking distance to Stanley Park, English Bay, and Gastown means that you're very close to anything you might want to do in Vancouver. Alberni and Robson streets are home to some of the best places to eat in Van City, so you will never be hungry. Simply a great hotel in a great location.
Zachary
Stayed 3 nights in Feb 2024
Response from Kate Martin on Feb 27, 2024
Dear Zachary,I want to express my gratitude for taking the time to respond to our survey. Capturing guest feedback is the only true way for us to measure our effectiveness in delivering personalized hospitality from the heart, and to ensure we are maintaining our service standards. We look forward welcoming you back to Shangri-La Vancouver again soon!Kind regards,Kate Martin
Dear Tyler,Thank you for rating us 10. We hope to have the opportunity to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate MartinHotel Manager
Staff are excellent, the facilities are clean and the restaurant was fantastic!
Kris
Stayed 2 nights in Dec 2023
Response from Kate Martin on Jan 26, 2024
Dear Kris,Thank you for the feedback. We are delighted to hear that you enjoyed our clean hotel, excellent service of staff and was able to visit Carlino restaurant. We hope to see you again soon.Kind regards,Kate Martin
We had such a pleasant stay at Hotel Shangri-La!! The entire staff was remarkably nice. The only complain we have is the restroom stall in our suite was too small of an area. This space was created for tiny people, clearly. The glass thing that covers the toilet paper bruised my hand so bad from me hitting it every time I had to use the restroom. My husband could barely use the stall because he couldn’t fit between that glass cover and the glass door.
Monica
Stayed 6 nights in Jan 2024
Response from Kate Martin on Jan 17, 2024
Dear Monica,Thank you for taking the time in sharing your feedback. We apologize if you felt that our bathroom layout is too small and sincerely hope that your husband's hand is feeling better. Capturing guest feedback is the only true way for us to measure our effectiveness in delivering personalized hospitality from the heart, and to ensure we are maintaining our service standards. We look forward welcoming you back to Shangri-La Vancouver again soon!Kind regards,Kate Martin
Dear Tyson,We are delighted to hear that you were able to experience the true hospitality of our team and felt at home during your stay with us. We hope to welcome you back soon.Kind regards,Kate Martin
This hotel has thought of everything to make your stay easy and enjoyable.
Julia
Stayed 1 night in Jan 2024
Response from Kate Martin on Jan 11, 2024
Dear Julia,We are truly happy to hear that you had an enjoyable stay with us. We hope to welcome you back at the Shangri-La Vancouver soon.Kind regards,Kate Martin
I highly recommend this hotel. Great and friendly staffs. Spacious room with comfortable beds and lavish bathroom. We really enjoyed the steam room and had fun in the pool. Walkable to good restaurants and sky train station.
Tina
Stayed 3 nights in Dec 2023
Response from Kate Martin on Jan 8, 2024
Dear Tina,We truly appreciate your kind feedback and glad to hear that you enjoyed our spacious rooms, comfortable beds, lavish bathroom and wellness facilities. We hope to welcome you back soon.Kind regards,Kate Martin
Very beautiful layout of the bedroom and designs only issue was the heating/cool alittle complicated other than that everythat was amazing
Wasim
Stayed 2 nights in Nov 2023
Response from Kate Martin on Nov 21, 2023
Dear Wasim,Thank you for taking the time in sharing your feedback. We are delighted to hear that you enjoyed the beautiful layout of our bedrooms and look forward welcoming you back soon.Kind regards,Kate Martin
Everything was perfect. I just wish they had more vegan options would have been nice to have dinner in the restaurant.
Colette
Stayed 1 night in Nov 2023
Response from Kate Martin on Nov 21, 2023
Dear Colette,Thank you for the lovely feedback. We are truly happy to hear that you had a perfect stay, we will definitely pass on your feedback with Carlino team to ensure that they revisit their vegan options in the menu.Kind regards,Kate Martin