Ratings based on 2,709 Verified Reviews

3.6 out of 5
80% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Great location, near downtown.

Posted 29-Mar-2017
Pros: Near downtown location, walking distance to restaurants, shopping and events, excellent staff, room and property clean, we needed an early check in, s
Location: Location is excellent for shopping, restaurants, transit, and events
needed an early check in and staff very pleasant and helpful, Access to club and restaurant with out leaving hotel. walking distance to transit, shopping, and restaurants which are varied and nearby with many choices.
5out of 5
Recommended
for Everyone
by A verified traveller

Great location for hotel

Posted 27-Mar-2017
Very nice hotel. Staff was very helpful will stay again
4out of 5
Recommended
for Everyone
by A verified traveller fromB.C. Canada

Good hotel

Posted 26-Mar-2017
Walking distance to Rogers Arena which was perfect. The only minor problem was the plumbing. Toilet didn't flush that great and tub was slow to drain. But I would stay there again anyways!
3out of 5
Recommended
for Everyone
by A verified traveller

Can't beat location but......

Posted 26-Mar-2017
Pros: Location
Cons: Take care of mice
Location: Plenty! Both stadiums, sky train, downtown!
Not sure if 11th floor going thru renovations but seen a mouse running in hallway - twice! Tv lost signal and when I called front desk, the staff member must of heard same complaints a dozen times because all he did was laugh. Had better experiences in this hotel before so maybe a one off experience
2out of 5
Recommended
for Families
by A verified traveller

looks nice, but needs updates

Posted 24-Mar-2017
Pros: Housekeepers were amazing! super clean and crisp beds. always made our room sparkle!
Cons: put in a fridge for clients! some people have meds, or food they need to keep cold. Also the elevator with the card swipe is super annoying. restock
Location: skytrain, Chinatown, gastown, science world... pretty much everything is easy to get to!
Was there for a trip to BC Childrens Hospital. Right off the bat we noticed no mini fridges in the room, which I have never encountered... even in the seediest of hotels. So we had no way to keep my sons meds cold except by constantly running to the ice machines. Not impressed. Also, don't order from ribs bites from moxies, they were bland, had bones in and overcooked. small portion as well. No towels in the pool room as well so we had to go back to our room and use our shower towel which made us extremely uncomfortable having to walk through the hotel in our swimsuits.
2out of 5
by A verified traveller

Poor Customer Experience

Posted 24-Mar-2017
Was not informed that parking was not included in hotel price. I was surprised when I had to pay an additional $28 upon checkout. Furthermore the cable on the TV did not work so I was unable to watch any programs and renovations in the hotel began early morning beside my room. I was not able to sleep because of all the noise
3out of 5
Recommended
for Everyone
by A verified traveller

Staff

Posted 24-Mar-2017
Staff wasn't rude but wasn't extremely pleasant either
4out of 5
Recommended
for Couples
by A verified traveller

Posted 23-Mar-2017
Great service, had a problem with our room the first night and the staff had no problem moving us to another room. They even moved our luggage for us while we went shopping. Comfy rooms as well.
4out of 5
Recommended
for Everyone
by A verified traveller

Perfect concert getaway

Posted 20-Mar-2017
We went for a concert and stayed here, the restaurants were awesome, hotel is so central our weekend getaway was great and busy, would definitely stay here again.
5out of 5
Recommended
for Everyone
by A verified traveller fromkitimat bc

Nice Hotel close to shopping and Sporting events

Posted 18-Mar-2017
Our room was quiet, clean and comfortable.staff were pleasant to deal with. Would stay here again.