Indoor spa tub

Reviews of Sandman Hotel Vancouver Airport

3 out of 5
Sandman Hotel Vancouver Airport
3233 St. Edwards Drive, Richmond, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 935 out of 2170 reviews" "
Rating 8 - Good. 699 out of 2170 reviews" "
Rating 6 - Okay. 299 out of 2170 reviews" "
Rating 4 - Poor. 132 out of 2170 reviews" "
Rating 2 - Terrible. 105 out of 2170 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Roberta

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property, the staff was friendly and the on-site restaurant was excellent. I travelled with my dog and that went just fine, there is a nice grassy area nearby for dogs. I am giving the property 4 out of 5 stars though because the pillows were absolutely horrendous. Everything else about the property was great including cleanliness and comfort of the actual beds, but those pillows, man, WOW. Rock hard, overstuffed, lumpy, synthetic stuffing. Considering a hotel is mostly about sleep, I knocked off a whole point for that. In fact the pillows are so bad I wish I could give this place a 3.5 stars. I slept badly and woke up with a sore neck.
Stayed 1 night in Mar 2024

6/10 Okay

EVA KWAI YUNG

The air conditioner/heater was very loud. It starts and stops all night very very loud noise.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good airport hotel. The hotels was clean and tidy, beds were comfortable and the staff are very friendly. There is a convenient airport shuttle as well.
Stayed 1 night in Mar 2024

10/10 Excellent

Niellynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though i arrived in the morning they let me in early thank you for that its very helpful for someone who had a very long flight..
Stayed 1 night in Mar 2024

8/10 Good

Jeannine, Wasaga Beach

Travelled with partner
Very comfortable bed. Nice room.
Stayed 1 night in Mar 2024

2/10 Terrible

Rachael

Travelled with family
Expedia did not inform that there was a pet charge at this pet friendly hotel. Not very pet friendly at all because it says it can be charged at their discretion for damages.
Stayed 1 night in Mar 2024

10/10 Excellent

Joelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, helpful staff! They were so accommodating and made some changes we needed to make for our trip so easy for us! Rooms were clean and quiet, we would absolutely stay here again! Absolutely recommend this hotel!
Stayed 1 night in Mar 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great, clean, safe stay
Stayed 1 night in Mar 2024

6/10 Okay

Davina C

Liked: Staff & service
Great location. Close to YVR. Front desk staff very efficient and friendly. It seems like this property could use updating (outdated coffee machine - needs Nespresso, pillows). Noticed some uncleaned areas (console, table). But mostly clean. Very average hotel.
Stayed 1 night in Mar 2024

8/10 Good

David, Toronto

Travelled with family
Liked: Cleanliness, staff & service
excellent location close to YVR. shuttle provided. Walking distance to malls and eateries. Has Moxie on site. Rooms are standard, roomy, slightly dated decor. Pool and exercise room small but decent expensive time during spring break, reasonable value
Stayed 5 nights in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lukas

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Naoemia

Travelled with partner
Liked: Amenities
As we arrived late in the evening it is difficult to make a comment on the facility
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Naoemia,Thank you for taking the time to share your feedback. We appreciate your understanding regarding your late arrival and the challenges it presents in providing a comprehensive review of our facilities. Should you have any questions or require assistance during your stay, please don't hesitate to reach out to our attentive staff. We hope the remainder of your visit exceeds your expectations.Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Sarah

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Sarah,Thank you for your kind words regarding our staff. We're thrilled to hear that you found their service excellent. Providing exceptional hospitality is our top priority, and we're delighted that our team exceeded your expectations. We hope to have the pleasure of welcoming you back soon for another outstanding stay.Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

olivia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick service and paid for our taxi when the shuttle was unavailable. The Moxies restaurant attached was great too. Would stay again when travelling from YVR.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Olivia,Thank you for sharing your experience with us. We're delighted to hear that you appreciated our quick service and the extra mile we went to ensure your convenience, including covering your taxi fare when our shuttle wasn't available. We're also pleased to know that you enjoyed your dining experience at Moxies restaurant. It would be our pleasure to welcome you back when you're traveling from YVR. Until then, safe travels, and we look forward to hosting you again soon.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Susan

Travelled with pets, Travelled with partner
Loved the set up for my pet Stella. She loved the salmon treats! Efficient, pleasant and helpful staff. Thank you
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Susan,We're thrilled to hear that Stella enjoyed her stay with us and loved the salmon treats! Providing a comfortable experience for our furry guests is just as important to us as it is for our human guests. We're glad that our pet setup met your expectations and that you found our staff efficient, pleasant, and helpful. Thank you for choosing our hotel, and we look forward to welcoming you and Stella back soon!Warm regards,Ramy Agaiby,General Manager

8/10 Good

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good value at this time of the year. The staff is very pleasant and helpful .
Stayed 2 nights in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Suzy,We're delighted to hear that you found our hotel to be good value during your stay at this time of the year. Your satisfaction is our priority, and we're pleased that our staff's pleasant and helpful demeanor contributed to your positive experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Sameudy, Prince Rupert

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Ramy on Mar 25, 2024
Dear Sameudy,Thank you for choosing our hotel for your stay. We appreciate your 5-star rating and are delighted to have had the opportunity to host you. If there's anything specific you'd like to share about your experience, please feel free to reach out. We look forward to welcoming you back soon.Best regards,Ramy Agaiby,General Manager

8/10 Good

jack

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Jack,Thank you for your recent stay and for rating us with 4 stars. We're glad to know that you chose our hotel for your accommodation needs. Should you have any feedback or specific areas you'd like to highlight, please feel free to reach out. We value your patronage and hope to have the opportunity to host you again in the future.Warm regards,Ramy Agaiby,General Manager

6/10 Okay

Howard

Travelled with partner
Nothing terrible about the Sandman Airport and nothing special. Good for a 1 night stand if you need a room. I’m sure you can do better and you could do worse.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Howard,Thank you for sharing your feedback on your recent stay at Sandman Airport. We appreciate your candid assessment and understanding that while there was nothing particularly remarkable about your experience, there were no major issues either. We strive to provide comfortable and convenient accommodations for our guests, particularly for those needing a one-night stay. Your comments will help us continue to improve our services. If you have any suggestions on how we can elevate your experience for future visits, please feel free to share. We hope to have the opportunity to welcome you back and exceed your expectations.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient and fair price for the area. Conditions were clean and the staff was very friendly.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Elizabeth,Thank you for taking the time to share your experience with us. We're pleased to hear that you found our location convenient and our pricing fair for the area. Maintaining cleanliness is a top priority, and we're glad to know that you found the conditions to be clean during your stay. Furthermore, it's heartening to hear that our staff's friendliness made a positive impact on your visit. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.Warm regards,Ramy Agaiby,General Manager

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Michael,Thank you for your recent stay at our hotel. We appreciate your feedback. Should you have any concerns or suggestions you'd like to share with us to improve our services, please feel free to reach out. We value your patronage and hope to have the opportunity to better meet your expectations in the future.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Itza

Liked: Cleanliness
All persons are very helpful and be kind I love this hotel
Stayed 1 night in Mar 2024
Response from Ramy on Mar 25, 2024
Dear Itza,Thank you for your glowing review! We're thrilled to hear that you found all of our staff to be helpful and kind during your stay. Providing exceptional service is our top priority, and it's wonderful to know that we succeeded in making your visit memorable. Your kind words mean a lot to us, and we can't wait to welcome you back to our hotel for another fantastic experience.Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Louise,Thank you for awarding us with a fantastic 5-star rating! We appreciate your acknowledgment of our efforts to provide an exceptional experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful stay.Warm regards,Ramy AgaibyGeneral Manager

8/10 Good

Albert

Room was nice and clean and pool was very clean
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Albert,Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and found our rooms to be nice and clean. Maintaining a high standard of cleanliness is one of our top priorities, and we're delighted that it was reflected in your experience.We're also pleased to hear that you found our pool to be very clean. Our team works diligently to ensure that all our facilities, including the pool area, are well-maintained and inviting for our guests to enjoy.We hope to have the pleasure of welcoming you back for another wonderful stay in the near future!Warm regards,Ramy Agaiby,General Manager

2/10 Terrible

YiDan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear YiDan,We're sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to understand how we can improve. If there's anything specific that we could have done better, please feel free to reach out to us directly. We hope to have the opportunity to better serve you in the future.Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Deborah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say to much this was just a quick bed before connecting flight. But room was right beside vending machine and so was a little noisy
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Deborah,Thank you for taking the time to share your feedback with us. We understand the importance of a peaceful rest, especially when you're between flights.We apologize for the inconvenience caused by the noise from the vending machine near your room. Your comfort is important to us, and we regret that we fell short in providing you with a quiet environment for your short stay.Please know that we value your feedback, and we will take steps to address the noise issue to ensure a more restful experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay on your next connecting flight.Best regards,Ramy Agaiby,General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect airport hotel. The attached restaurant made it easy for our dinner meal. Their airport shuttle was efficient.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Jessica,Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be perfect for your needs, especially as an airport hotel. It's great to know that you enjoyed the convenience of our attached restaurant for dinner and that our airport shuttle service met your expectations. Your satisfaction is our priority, and we're delighted that we could contribute to making your stay a pleasant one. We hope to welcome you back on your next visit!Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport w convenient shuttle. Room was clean and well set up.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Gillian,Thank you for sharing your experience with us! We're delighted to hear that you found our hotel conveniently located near the airport and that our shuttle service was convenient for you. It's also great to know that you found your room to be clean and well set up. Providing a comfortable and hassle-free experience for our guests is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back again soon!Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

olivia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for calling us a taxi when the shuttle was full :)
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Olivia,You're very welcome! We're pleased that we could assist you promptly by arranging a taxi when our shuttle was full. Ensuring that our guests reach their destinations smoothly and on time is important to us, and we're glad we could provide an alternative solution for you. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Tammy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when flying out of Vancouver. Always reliable and friendly!!
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Tammy,Thank you for your loyalty and for choosing to stay with us whenever you fly out of Vancouver! We greatly appreciate your kind words about our hotel being reliable and friendly. Providing a consistent and welcoming experience for our guests is our top priority, and we're thrilled to hear that we've been able to meet your expectations time and time again. We look forward to welcoming you back on your next visit and continuing to provide you with excellent service!Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Wilhelm

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Wilhelm,Thank you for awarding us with a fantastic 5-star rating! We appreciate your acknowledgment of our efforts to provide an exceptional experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful stay.Warm regards,Ramy AgaibyGeneral Manager

4/10 Poor

Kyle

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Room was located across from the pool, heard nothing but children yelling and screaming until 10pm, and then got woken up to more yelling and screaming at 7am. Spend the extra $20 and visit elsewhere.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Kyle,We apologize for the disturbance caused by noise from the pool area during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short in providing you with a peaceful environment. We appreciate your feedback and will take measures to address this issue to ensure a more restful experience for all our guests in the future. If you choose to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate you in a quieter room. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Warm regards,Ramy Agaiby,General Manager

8/10 Good

Rodelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has free shuttle to airport which very nice yo have
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Rodelyn,We're glad to hear that you found our complimentary airport shuttle service convenient and helpful during your stay! Providing convenient amenities like this is part of our commitment to ensuring a hassle-free experience for our guests. Thank you for highlighting this feature, and we hope that despite the noise issue, you were able to enjoy other aspects of your stay with us. Should your travels bring you back to the area, we would be honored to welcome you again and ensure you have a comfortable stay.Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel shuttle was great
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear David,Thank you for awarding us with a fantastic 5-star rating! We appreciate your acknowledgment of our efforts to provide an exceptional experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful stay.Warm regards,Ramy AgaibyGeneral Manager

10/10 Excellent

dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a connecting door with the next room which was not sound proofed and although the couple occuping the room were only talking normally, at times I could hear every word they said. At 4am this was not a problem for me (a single occupant) as I was still 8hrs ahead on UK time but could be for others.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Dianne,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the lack of soundproofing between your room and the adjoining one. Your comfort and rest are important to us, and we regret that we fell short in providing you with a quiet environment. We appreciate your feedback and will look into ways to address this issue to ensure a more peaceful stay for all our guests in the future. If you choose to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate you in a quieter room. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Warm regards,Ramy Agaiby,General Manager

8/10 Good

Arjentina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Arjentina,Thank you for choosing to stay with us and for awarding us with a 4-star rating. We appreciate your support and hope you had a pleasant stay overall. Should you have any feedback or suggestions for us to further enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds; I had a great sleep. I like the restaurant in the same building. Very convenient.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear Kimberly,Thank you for your wonderful feedback! We're thrilled to hear that you had a great night's sleep and found our beds to be comfortable during your stay. Ensuring our guests' comfort is a top priority, and we're delighted that you enjoyed your restful experience with us.We're also glad to hear that you enjoyed the convenience of having our restaurant located in the same building. Providing convenient amenities for our guests is something we strive for, and we're pleased that it added to your overall experience.We appreciate your kind words and look forward to welcoming you back for another comfortable and convenient stay with us in the future.Warm regards,Ramy Agaiby,General Manager

8/10 Good

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly evening staff.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear Sheila,Thank you for your kind words about our evening staff. We're delighted to hear that you found them to be very friendly during your recent stay. Providing exceptional service and hospitality is what we strive for, and we're thrilled that our team made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Kshitij

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear Kshitij,Thank you for choosing to stay with us and for your five-star rating. We're thrilled that you had a positive experience during your time at our hotel. Your satisfaction is our top priority, and we're pleased to have met your expectations.Should you have any further feedback or if there's anything we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay.Warm regards,Ramy Agaiby,General Manager

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I was told a king bed but it was queen at most. Shuttle service is great. Easy shopping near. Air is from a window unit so not the greatest.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear Michelle,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any inconvenience caused by the discrepancy in bed size and the air conditioning unit in your room.Ensuring our guests receive accurate information about their accommodations is important to us, and we regret any confusion regarding the bed size. We will review our procedures to prevent similar occurrences in the future.We're glad to hear that you found our shuttle service convenient and appreciated the nearby shopping options. However, we understand that the window unit may not have provided the level of comfort you were expecting. We will certainly look into ways to improve the ventilation system for our guests' comfort.Your comments are valuable to us as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.Warm regards,Ramy Agaiby,General Manager

8/10 Good

Jared

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Hi Jared,Thank you for taking the time to leave a review. We appreciate your feedback and hope you had a comfortable stay with us. If you have any specific comments or suggestions for improvement, please feel free to share them with us. We value your input and strive to provide the best experience possible for all our guests.Looking forward to welcome you back.Regards,Ramy Agaiby,General Manager

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear James,Thank you for sharing your feedback with us. We're thrilled to hear that you found our beds to be comfortable during your recent stay. Providing a restful and rejuvenating experience for our guests is one of our top priorities, and we're delighted that you enjoyed a comfortable night's sleep with us.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Ramy Agaiby,General Manager

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible staff never staying here again
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear Amber,We are deeply disappointed to learn about your recent experience at our hotel and the dissatisfaction you encountered with our staff. Providing exceptional service and hospitality is paramount to us, and we sincerely apologize for falling short of your expectations.Please know that we take your feedback very seriously, and i would love to know more about your experience, appreciate if you can contact me directly.We genuinely value your patronage, and we hope you will consider giving us another opportunity to regain your trust in the future. Should you decide to stay with us again, please don't hesitate to reach out directly so we can ensure your next experience is nothing short of excellent.Warm regards,Ramy Agaiby,General Manager

6/10 Okay

eduinoification

Good location near airport,good restaurant on property,but we had a room on the ground floor which is a noisy area and the cleanliness and wear and tear of the room was obviously not satisfactory.also the heat fan was operating all night and could not be turned off.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear Eduinoification,Thank you for sharing your feedback about your recent stay with us. We appreciate your kind words regarding our convenient location near the airport and the quality of our on-site restaurant.However, we are truly sorry to hear that your experience with the room did not meet your expectations. Your comfort and satisfaction are of the utmost importance to us, and we regret any inconvenience caused by the noise and cleanliness issues you encountered. Please accept our sincere apologies for falling short of the standards you deserve.Rest assured, we take your comments seriously and will address them promptly with our team to ensure that necessary improvements are made. Additionally, we apologize for the inconvenience caused by the heat fan, and we will investigate this matter further to prevent any recurrence in the future.Your feedback is invaluable to us as it helps us to identify areas for improvement, and we thank you for bringing these concerns to our attention.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.Warm regards,Ramy Agaiby,General Manager

2/10 Terrible

Sukhbir

Disliked: Amenities
This property just is not worth a dime. Dirty falling apart lacking maintenance.. I am surprised it’s rated 3 stars
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Dear Sukhbir,Thank you for sharing your feedback with us. We sincerely apologize for the shortcomings you experienced during your recent stay. It's disheartening to learn that we fell short of your expectations, and we deeply regret any inconvenience caused.Please rest assured that your comments have been taken seriously, and we will be addressing the issues you mentioned with our maintenance team immediately. Maintaining a clean and well-maintained environment is a top priority for us, and we are committed to ensuring that all areas of our property meet the highest standards of cleanliness and comfort.We will use your feedback to improve our services and facilities to better reflect our guests' expectations.We hope that you will consider giving us another chance to exceed your expectations in the future.Warm regards,Ramy Agaiby,General Manager

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and friendly. Shuttle service excellent.
Stayed 1 night in Feb 2024
Response from Ramy on Mar 12, 2024
Dear Debra,Thank you for sharing your recent experience with us! We're delighted to hear that you found our hotel to be convenient and our shuttle service excellent. Providing exceptional service and convenience to our guests is our top priority, and we're thrilled that we could meet your expectations in this regard.Your kind words about our shuttle service are greatly appreciated. We strive to make transportation as seamless and stress-free as possible for our guests, and it's wonderful to hear that we succeeded during your stay.We look forward to welcoming you back for another excellent stay in the future!Warm regards,Ramy Agaiby,General Manager

8/10 Good

Donna

Travelled with family
Liked: Staff & service
Sheets were very soft.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 12, 2024
Hi Donna,hank you for your review! We're delighted to hear that you found our sheets very soft. Providing a comfortable experience is one of our top priorities, and we're glad we could meet your expectations. We look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Regards,Ramy Agaiby,General Manager

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ramy on Mar 21, 2024
Dear Jean,Thank you for awarding us with a fantastic 5-star rating! We appreciate your acknowledgment of our efforts to provide an exceptional experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another wonderful stay.Warm regards,Ramy AgaibyGeneral Manager