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Reviews of Residence Inn by Marriott Vancouver Downtown

3 out of 5
Residence Inn by Marriott Vancouver Downtown
1234 Hornby Street, Vancouver, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 742 out of 1005 reviews" "
Rating 8 - Good. 196 out of 1005 reviews" "
Rating 6 - Okay. 37 out of 1005 reviews" "
Rating 4 - Poor. 15 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, Conesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Very nice breakfast. Beautiful upscale rooms with full accommodations for longer term stays.
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faultless
Stayed 2 nights in May 2024

10/10 Excellent

Oladapo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was ok, when compared to other places we have stayed, nothing stood out. The breakfast kitchen staff were friendly. Overall good.
Stayed 5 nights in May 2024

6/10 Okay

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient and walkable to city attractions. Was told on checkout thst there was nothing on our account to pay but later found that we had $73 deducted from our credit card. No explanations given for this charge, certainly not what we expected. Very poor customer service regading this issue
Stayed 3 nights in May 2024

10/10 Excellent

Melanie, THE COLONY

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, breakfast walkability. Just need to up date laundry to use credit cards vs. coins. Would stay here again most certainly.
Stayed 2 nights in May 2024

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very friendly. Premises were clean all the time
Stayed 4 nights in May 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
The room environment
Stayed 2 nights in May 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 2 nights in May 2024

4/10 Poor

Gregory John

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

ALAN M, GLEN HAVEN

Great hotel good service clean and easy access to everything in the city.
Stayed 1 night in May 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Staff where always welcoming.
Stayed 3 nights in May 2024

10/10 Excellent

Melody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So great to have a welcoming and helpful voice after our much delayed flight and 3 am check in!!
Stayed 1 night in May 2024

8/10 Good

Mi Lim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is good and safe. Hotel is clean and helpful staff and very convenient to go anywhere.
Stayed 2 nights in May 2024

10/10 Excellent

LaMikka, Memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed their for 1 night. I just came off my cruise ship & wanted to stay somewhere nice. Nice staff & they let me check in early. I had 2 double beds. Very big spacious room. It had a frig & freezer attached. Plenty of chairs & dining chairs to eat your food. It had a nice kitchenette. I went to the inside hot tub. It felt so good.
Stayed 1 night in May 2024

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Adel, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and excellent location.
Stayed 4 nights in Apr 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front staff
Stayed 1 night in May 2024

10/10 Excellent

CHARLES JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front counter during the late shift was incredible. I think her name is Cynthia. She helped us more with directions and places to go than the internet! She alone would make me want to stay here again…. The room was great, the balcony was great when drinking coffee or eating breakfast, which had great options. The pool was down, but we weren’t using it anyways….. Thank you Cynthia and Thank you Residence Inn Vancouver. We will be back!
Stayed 4 nights in Apr 2024

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Albana

Disliked: Cleanliness, staff & service, property conditions & facilities
poor service
Stayed 2 nights in May 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpfull
Stayed 2 nights in May 2024

10/10 Excellent

Daryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 4 nights in Apr 2024

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and organized. Easy check in and out process!
Stayed 2 nights in May 2024

10/10 Excellent

Everett, Eros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay downtown that is convenient to everything.
Stayed 1 night in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Amrit

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was clean but wow the balcony was dirty. The floor on the balcony was almost green like it had moss built up, so it ruined the experience of the balcony. There was garbage left outside the room next door that wasn’t picked up by staff or room service all night, so every time we would come into the room we would walk past this garbage bag full of garbage. Overall the inside of the room was nice and no issues. But cleanliness can be improved for the balcony and room service!
Stayed 1 night in Apr 2024

8/10 Good

YIN

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was excellent and everything else was as you would expect for this property
Stayed 1 night in Apr 2024

10/10 Excellent

Rhonda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean, comfortable, and a friendly staff. Quiet even with the construction across the street. We could walk to shopping, concert venue and sky train. Really nice having the complimentary breakfast.
Stayed 3 nights in Apr 2024

10/10 Excellent

gaurav

Stayed 1 night in Apr 2024

10/10 Excellent

Sung, Auburn

Stayed 1 night in Mar 2024

10/10 Excellent

STANLEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cindy at check-in was awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Kaitlyn

Stayed 2 nights in Apr 2024

10/10 Excellent

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked in a quiet and safe location BUT very conveniently located and walkable to everything downtown has to offer. ( convenience store/patisserie/restaurants are within a block by the hotel if you want a break from downtown foot traffic ) The hotel staff is amazing and professional- Mike and Reina ( frontdesk ) and Enrique ( kitchen ) - everyone was welcoming and helpful . The hotel itself and our room was clean and well maintained and spacious. The amenities/facilities were sufficient- you actually get more for what you pay for!
Stayed 4 nights in Apr 2024

10/10 Excellent

Luan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, enjoyed the pool amd hot tub!
Stayed 3 nights in Apr 2024

6/10 Okay

Tristan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Got charged for bringing a guest back to the room seemed silly
Stayed 1 night in Mar 2024

6/10 Okay

Emily

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Our stay at the hotel was wonderful despite two key things that inconvenienced the trip. 1) The initial desk clerk who checked us into the hotel was unfriendly and rude. We are a group of four 21-year-olds, full adults, and were treated by this man as though we were children. Immediately, we were met with a rude tone, and a condescending manner that set us all off. Not only this, but he claimed that he was charging us a damages deposit fee, and instead, charged us the entire fee for the two-day stay, AND a damages fee. We were unhappy to have been deceived and would have preferred he had just told us what we were actually being charged for. This also, unfortunately, filled one of our traveling companions' credit card, which made it difficult for him to budget and pay for things for the rest of our trip. We later inquired with another desk-attendant who was similarly confused and told us we should have just been charged a damage fee, and that full fees were meant to be collected after checking out. 2) One of the main reasons my group decided to stay at this hotel was because it offered amenities we were willing to pay extra for including a pool and hot tub. However, neither of these were functioning when we arrived and we were upset we had paid a higher amount and not received these amenities. While it is fully reasonable that the pool and hot tub were being managed, we wished that the hotel had informed us prior to our stay so we could be prepared for it.
Stayed 2 nights in Apr 2024

8/10 Good

Ila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was lovely. Hotel was in a safe location, was within a few block walk to restaurants, cafes & shops. Was only a 10 min walk to water taxi over to Granville Island. Unfortunately there was no lounge within the hotel & we didn't get informed of the pool/ hottub arrangements for guests whilst the hotel pool was under maintenance. Would have been nice to know of that option. Staff was very professional and kind. Would stay here again.
Stayed 3 nights in Apr 2024

8/10 Good

Toshiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located very conveniently to nice restaurants and local sites that we wanted to see. Complimentary breakfast was excellent. The shower curtain needs to be replaced as it smelled mildewy. Also, we saw a little bug that looked distinctly like a cockroach but it skettered away before we could identify it for sure.
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Stayed 4 nights in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marjilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly. Good location and clean
Stayed 2 nights in Apr 2024

6/10 Okay

Boudhayan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Decent room, good breakfast included in rate. Bathroom faucet was oddly calibrated - Convenience parking if you bah e a vehicle. Up and down experience with reception staff - Won (at checkout) and Simon (at checkin) were brusque and barely polite. Felt like they were doing us a favor in some way. However, Mike (Lebanese guy) who helped me with renewing my room key, and an Asian woman who helped with buying laundry supplies were kind and professional.
Stayed 1 night in Apr 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked a one night stay for myself, my son and daughter. They live in Vancouver, and it was his 28th birthday. A few days after I booked with Expedia I received an email informing me that the pool and hot tub would not be available. We were looking forward to a swim and was one of the reasons I booked the Marriott Residence. I asked if there was a sister hotel with a pool? I received another reply saying they could give us a voucher to the Vancouver Aquatic Centre. I said that would be acceptable. We booked in after 4 pm and the front desk associate was very polite and helpful. I asked about the breakfast buffet the following morning and what time it went to? She replied 10:00am. Then, when I was handed the room cards I confirmed that it would be open until 10:00 am. She replied, yes. In the morning we were at the restaurant at 9:30 am only to find everything was cleared away! I spoke to a couple of the workers and they said we could have an apple or an orange and a muffin, and no hot drinks. I was not very happy and I declined their offer and went to the front desk. I asked to speak to the duty manager. I explained the misinformation about the breakfast. He offered to reimburse me up to $45 for the 3 of us if we had breakfast elsewhere and provided a receipt. We went and found a cafe, had breakfast, paid and returned. I presented him with the receipt. He refunded me. I also asked for a late checkout as going out for breakfast delayed us. He agreed.
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable bed, good shower
Stayed 2 nights in Mar 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024