Exterior

Reviews of Quality Inn & Suites

3 out of 5
Quality Inn & Suites
1221 Granville St, Vancouver, BC

Reviews

7.4

Good

Rating 10 - Excellent. 186 out of 593 reviews" "
Rating 8 - Good. 189 out of 593 reviews" "
Rating 6 - Okay. 113 out of 593 reviews" "
Rating 4 - Poor. 49 out of 593 reviews" "
Rating 2 - Terrible. 56 out of 593 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything turned out great. Lots of quick food places to eat, not Tim’s& mcds only. Homeless situation not that bad. Parking $35, hot breakfast included was great:)
Stayed 1 night in Mar 2024
Response from Kumud on Mar 26, 2024
That's fantastic to hear! It sounds like you had a wonderful experience with plenty of food options beyond the typical fast-food chains. It's also great to hear that the homeless situation wasn't as severe, and the amenities like parking and a hot breakfast were appreciated. Your satisfaction is our priority, and we're delighted that you enjoyed your stay! Thankyou for your feedback

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, amenities
The hotel worked well for my family when we attended a Whitecaps game and shopped. Only thing I will say though, is that when walking on the carpet and bathroom floor it feels sticky.
Stayed 2 nights in Mar 2024

4/10 Poor

JUILLIANA LOUISE

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is outdated and the rooms are quite small than what you expect. There is a loud noise every night because of the bar just on the main floor. We had to request ear plugs to be able to sleep. The parking is such a hassle because of limited space.
Stayed 2 nights in Mar 2024

6/10 Okay

Lita

Travelled with partner
The area was noisy, some night clubs around the property. Limited choice of breakfast
Stayed 2 nights in Mar 2024

8/10 Good

KAORU

thx
Stayed 4 nights in Mar 2024
Response from Mukul- Front Office Manager on Mar 25, 2024
Hi KAORU,Thank you for staying with us and taking the time to review us.Your feedback is of great value to us. We hope to have you here again. Kind regards,

2/10 Terrible

Harsimran

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad not provide water
Stayed 2 nights in Mar 2024
Response from KUMUD on Mar 24, 2024
Please note that we have a water station conveniently located near the front desk. Additionally, if you require bottled water, we are more than happy to provide two bottles upon request. Each floor also features a vending machine for your convenience.

6/10 Okay

Jenny

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Desperation only
Stayed 1 night in Mar 2024

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from JL on Mar 22, 2024
Hello Sierra,Thank you for your such of good review.Have a great day!

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Mukul- Front Office Manager on Mar 20, 2024
Hi Daniel,Thank you for staying with us and taking the time to review us.Your feedback is of great value to us.We hope to have you here again. Kind regards

6/10 Okay

Antonella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 3 nights in Mar 2024
Response from Mukul- Front Office Manager on Mar 19, 2024
Hi Antonella,Thank you for staying with us and taking the time to share your experience. I am glad you loved the breakfast. Your feedback is of great value to us.We hope to have you here again. Kind regards,

10/10 Excellent

Carlos

Ok
Stayed 3 nights in Mar 2024
Response from kumud on Mar 18, 2024
We're thrilled to hear that you enjoyed your experience and that we met your expectations.We look forward to welcoming you back soon!

10/10 Excellent

Fariba

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mukul- Front Office Manager on Mar 19, 2024
Hi Fariba,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Treesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, really close to the spots we were eyeing to go to!
Stayed 2 nights in Mar 2024
Response from Mukul-Front Office Manager on Mar 17, 2024
Hi Treesha,,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Great location to get around the city close to shops and restaurants.
Stayed 3 nights in Feb 2024
Response from Mukul- Front Office Manager on Mar 16, 2024
Hi Elizabeth,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Peterlain

Liked: Cleanliness
Disliked: Staff & service
The staff I encountered was not that efficient and friendly.
Stayed 2 nights in Mar 2024
Response from Mukul- front Office Manager on Mar 16, 2024
Hi Peterlain,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The charge for parking was too much
Stayed 3 nights in Mar 2024
Response from JL on Mar 13, 2024
Dear Todd, Thank you for taking the time to complete online survey regarding your recent stay. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our parking fee.However, we considered 35 per night is not too expensive with a 24 hours security officer and free valet parking. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 Excellent

Bradley Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The purpose of the trip was to explore the city. It had parking for the car and I was also able to walk the central part of the city from the hotel. Great to have gym day passes. Close to aquatic center to swim. And, many restaurants walking distance.
Stayed 6 nights in Feb 2024
Response from JL on Mar 13, 2024
Hello Bradley,Thank you for your such a positive feedback!Looking forward to seeing you soon again.Have a great day!Front Desk

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
Property and hallways are outdated and not aging well. The rooms are not bad and pretty modern. The showers go from hot to cold often without touching the shower valve. During the nights it’s noisy as there is a club nearby and club patrons can be loud and rowdy.
Stayed 3 nights in Mar 2024
Response from Mukul- Front office Manager on Mar 16, 2024
Hi Mark, We appreciate you sharing your experience with us. The property is almost a century old, and as part of our management, we prioritize the safety and comfort of guests, doing everything in our ability to exceed their expectations. I saw that there has been feedback on the weekend noise from the city. We apologize, but as the hotel is located in the heart of the city's entertainment district and has clubs on both sides that are open on weekends, we make every effort to assign rooms to guests who won't be as bothered by the noise. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Regards,

8/10 Good

Ma. Levita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall experience is very good. The staff are approachable and accommodating.
Stayed 1 night in Mar 2024
Response from Mukul, Front Office Manager on Mar 11, 2024
Hi Ma. Levita,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Maxime

Business traveller
Liked: Cleanliness, staff & service, amenities
The area has a lot of drug users and homeless people so it makes you feel a little unsafe at times
Stayed 3 nights in Mar 2024

8/10 Good

Katharine

Travelled with family
Really loud with the bar next door and the breakfast had no coffee, ketchup and minimal water available. Bacon was extremely undercooked
Stayed 1 night in Mar 2024
Response from Kumud on Mar 9, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced at Morrisey. Your feedback is valuable to us.

10/10 Excellent

Nicole

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mukul, Front Office Manager on Mar 11, 2024
Hi Nicole,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Philippe

Stayed 1 night in Mar 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
The inn was what you'd expect, nothing special nothing bad. Glad I was out for Saturday night at a friend's though because the night club sound was able to bleed through the walls.
Stayed 3 nights in Mar 2024
Response from Kumud on Mar 5, 2024
Thank you for sharing your experience with us. We appreciate your feedback about the inn, and it's great to hear that it met your expectations overall. We understand the importance of a peaceful night's sleep, and we apologize for any inconvenience caused by the nightclub noise. Its just we are at the Eentertainment District.

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness
.
Stayed 7 nights in Feb 2024
Response from Mukul, Front Office Manager on Mar 4, 2024
Hi Louise,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Alexis

Liked: Staff & service, property conditions & facilities
Its good
Stayed 1 night in Mar 2024
Response from Mukul, Front Office Manager on Mar 2, 2024
Hi Alexis,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Shane

Liked: Cleanliness, staff & service
Staff were great. Super helpful and friendly. Water pressure in the shower was very low.
Stayed 2 nights in Feb 2024
Response from Mukul, Front Office Manager on Mar 2, 2024
Hi Shane, Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us and I am glad you liked the service from our front staff. We hope to have you here again. Kind regards,

8/10 Good

Erika

Travelled with family
Liked: Staff & service
Disliked: Amenities
Hotel is great. Granville st is not great.
Stayed 1 night in Feb 2024
Response from Sahil on Mar 2, 2024
Dear Erika,Thank you so much for taking out time rating us. We are happy that you liked the hotel. Thankyou once again for choosing us and we look forward to welcome you again !!RegardsSahil DhawanDuty Manager

6/10 Okay

Dailton Luiz

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not good. You have to go to the reception and request a voucher and then you go to a bar by the hotel and order only one thing to eat. No drinks are included. If you want to drink something you have to pay separatedly at the bar or you can also go back to the hotel reception where you find a coffee machine and get a coffee "for free". No hot chocolate, no milk, no juice! What an inconvenient thing! This was not mentioned on the website. I will never go back to that hotel.
Stayed 1 night in Feb 2024
Response from Sahil on Mar 2, 2024
Dear Catherine, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent stay. I see that you are not happy with the breakfast and the coffee machine setup, I do apologise for the same and I have definitely shared your feedback with our higher management, and try to upgrade our standards and services Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Sahil DhawanDuty Manager

8/10 Good

David A.

Clean quiet
Stayed 1 night in Feb 2024
Response from Kumud on Feb 29, 2024
Thank you for your feedback! We're delighted to hear that you found our accommodations clean and quiet. Providing a comfortable and peaceful environment is our priority. We appreciate your stay and hope to welcome you back in the future!"

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kumud on Feb 29, 2024
Thank you so much for taking the time to leave a 5 out of 5 review! We are thrilled to hear that you enjoyed your stay. It was a pleasure having you as our guest.

2/10 Terrible

Shannon

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kumud on Feb 28, 2024
Thank you for taking the time to provide us with your feedback. We appreciate your honesty and regret to learn that your experience did not meet your expectations, as reflected in the 1 out of 5 rating.

2/10 Terrible

Leanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
excessive noise, banging on walls, people kept trying to get in our room. fire alarm was set off at 1:30 am by drunk people. this place was poor managed, and uncontrolled
Stayed 1 night in Feb 2024
Response from Kumud on Feb 28, 2024
I sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. Please know that we are conducting a thorough investigation into these incidents to identify those responsible and to implement measures to prevent such occurrences in the future. I assure you that this is not reflective of our usual standard of service, and we are taking immediate steps to address the issues you have raised.We value your feedback, and we are committed to making the necessary improvements to ensure a more comfortable and secure experience for our guests.

6/10 Okay

Colin

Travelled with group
Disliked: Staff & service
When stay was booked it stated I would receive a free breakfast but when I asked I was told because I booked through Expedia I was not entitled to the free breakfast
Stayed 1 night in Feb 2024
Response from Kumud on Feb 28, 2024
Thank you for bringing this matter to our attention, and I apologize for any confusion regarding the complimentary breakfast.I would like to clarify that our hotel does offer complimentary breakfast packages for guests who book directly through our official channels or opt for specific promotional packages. However, bookings made through third-party agents, such as Expedia, may not automatically include these additional benefits unless explicitly specified in the terms of the booking.It's important to note that each booking channel may have its own set of inclusions, and we rely on guests to review and choose the package that best suits their preferences and needs. I understand the frustration this may have caused, and I sincerely apologize for any inconvenience.To ensure clarity for future stays, I recommend checking the terms and inclusions associated with the selected booking channel or contacting the agent directly to inquire about available packages that include breakfast.We value your feedback and appreciate your understanding in this matter.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly Felt like home
Stayed 3 nights in Feb 2024
Response from Callum on Feb 24, 2024
Hi Kerri, thanks for taking the time to leave a review I'm glad our staff made your experience that bit more special. We look forward to welcoming you again!

8/10 Good

mary

Stayed 3 nights in Feb 2024
Response from Kumud on Feb 21, 2024
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you enjoyed your experience with us. It was our pleasure to have you as our guest.And we look forward to welcoming you back in the future. Thanks again for choosing us!Best regards,Kumud

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Mukul, Front Office Manager on Feb 20, 2024
Hi Mathieu,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

10/10 Excellent

Heju

Stayed 1 night in Feb 2024
Response from Mukul- Front Office Manager on Mar 23, 2024
Hi Heju, Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

4/10 Poor

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not on the property or the staff as they cannot control the surroundings. Extremely noisy at night due to unruly patrons on business around the property. I won't stay there again
Stayed 3 nights in Feb 2024
Response from Sahil on Feb 20, 2024
Dear Francisco,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to meet your expectations of the hotel area. We understand your concerns regarding the presence of homeless individuals, it is indeed an unfortunate reality that many urban areas face, but we make sure that it doesn’t affect our guests as we have our security team patrolling all the time. Our guests are our foremost priority and also is their security. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support. We hope for an opportunity to properly host you in the future. Sincerely,Sahil DhawanDuty Manager

2/10 Terrible

lynn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
False advertising and extremely over priced for the property and amenities.
Stayed 1 night in Feb 2024
Response from Sahil on Feb 20, 2024
Dear Lynn,Thank you so much for choosing us for your recent stay in the city. I see that you are not satisfied with the hotel and the services. May I please request you to send your your concerns at reservations@qualityinndowntownvancouver.com, so that we can address to your concerns and can work in order to improve the same.RegardsSahil DhawanDuty Manager

8/10 Good

Mark, Marysville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel that is close to the action of n Granville . No frills but is clean and inexpensive compared to others in the area.
Stayed 1 night in Feb 2024
Response from Sahil on Feb 20, 2024
Dear Mark,Thank you so much for taking out time and giving us your valuable feedback. We are happy that you liked the hotel. Thankyou once again for choosing us and we look forward to welcome you again !!RegardsSahil DhawanDuty Manager

10/10 Excellent

Chris

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area of town, near all transit and excellent food options
Stayed 1 night in Feb 2024
Response from Sahil on Feb 20, 2024
Dear Chris,Thank you so much for taking out time and giving us your valuable feedback. We are happy that you liked the hotel. Thankyou once again for choosing us and we look forward to welcome you again !!RegardsSahil DhawanDuty Manager

8/10 Good

Masood

Stayed 4 nights in Feb 2024
Response from Mukul- Front Office Manager on Mar 23, 2024
Hi Masood, Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Brienne

Stayed 2 nights in Feb 2024
Response from Mukul- Front Office Manager on Mar 23, 2024
Hi Brienne, Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

6/10 Okay

Loretta

Travelled with family and small children
Liked: Staff & service
Location was convenient with public transportation and eateries in the area. They had decent coffee in the lobby for the guests which is a plus. The couch in the room had stains and the table and chairs were so wobbly we thought it was going to fall apart when in use. There was also a bug walking across the floor. On the weeknights the place was quiet, but on Friday and Saturday nights, we could hear people running in the halls and loud music. I think there’s a club nearby. We also paid extra for a room with a small kitchen. Was not too pleased to see coffee stains in the mugs, pots and pans that were super scratched up, cooking utensils that were half melted away and an old sponge. I would think they could at least replace the sponge for hygiene purposes.
Stayed 8 nights in Jan 2024
Response from Callum - Front Desk Supervisor on Feb 6, 2024
Hi Loretta, thanks for taking the time to leave a review I'm glad to see you found the location to be a particular highlight. I'm sorry to hear about the other less than satisfactory experiences. Please be advised we do have staff avaliable 24/7 to hear any concerns or issues so we can deal with them during your stay. Had we of known about such things such as the stain and bug we would have addressed it immediately and moved you to a different location. We are located in the entertainment district of downtown Vancouver this does bring in a weekend crowd who are looking to experience Vancouvers night life. I again want to re-iterate that we have staff avaliable 24/7 if there are any noise complaints we have to be informed before we can take any action.Regarding the quality and cleanliness of the kitchenette equipment please accept are sincere apologies we will be passing on your comments to the housekeeping department to avoid an instance such as this from occuring again.We hope to have the opperunity in the future to host your properly.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024
Response from Mukul, Front Office Manager on Feb 5, 2024
Hi Mark,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

8/10 Good

Daryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconvenient if arriving by personal vehicle, limited on-site parking with separate parking fee. Staff otherwise very helpful and professional. Inside is very neat, tidy and clean, however the back alley has, as most of Vancouver does, a problem with drifters and drugs.
Stayed 1 night in Jan 2024
Response from Kumud on Feb 1, 2024
Thank you for taking the time to share your feedback with us. We appreciate your kind words about our helpful and professional staff, as well as your positive remarks regarding the cleanliness and tidiness of our Hotel.We understand the inconvenience you experienced with our limited on-site parking and the separate parking fee. We apologize for any inconvenience this may have caused. Your input is valuable, and we will certainly take it into consideration as we continually strive to enhance our guest experience.Regarding your observation about the back alley, we are aware of the challenges some areas in Vancouver face. We prioritize the safety and comfort of our guests, and we are working to address these concerns to create a more secure environment around our premises.

8/10 Good

Khalid

Stayed 2 nights in Jan 2024
Response from Mukul- Front Office Manager on Mar 20, 2024
Hi Khalid,Thank you for staying with us and taking the time to review us.Your feedback is of great value to us.We hope to have you here again. Kind regards

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2024
Response from Mukul, Front Office Manager on Jan 29, 2024
Hi Susan,Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,

6/10 Okay

Wayde

Business traveller
Liked: Staff & service
The staff and the bed was comfortable.
Stayed 4 nights in Jan 2024
Response from Mukul, Front Office Manager on Jan 27, 2024
Hi Wayde, Thank you for staying with us and taking the time to share your experience.Your feedback is of great value to us.We hope to have you here again. Kind regards,