Ratings based on 1,210 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromTokyo, Japan

Good, but no security on elevator.

Posted 17-Feb-2017
Anybody can ride on a elevator, that will be problem.
5out of 5
Recommended
for Everyone
by A verified traveller fromVancouver

Great hotel right on the waterfront

Posted 16-Feb-2017
This is one of the best hotels in Vancouver. Situated right on waterfront, it is close to all the activities and scenic places in Vancouver. The view is amazing from the rooms. The lounge area is nicely designed and well maintained. Staff is professional and very welcoming as was expected. The room service is not that pricey and the quality of the food is more than satisfactory. In the end, the experience here is worth the price offered. P.S. It would be a better choice parking in hotel parking as it actually is same price as parking in any other downtown parking lots plus you get in/out privileges of course. I personally checked out one of the lots which turned out to be about the same price so we just parked at the hotel parking lot. Valet service is offered.
Comment from Hotel Management
17-Feb-2017 by Marshall, Hotel Management
Thank you so much for your kind review of our hotel! We are delighted to hear of your experience being great. Looking forward to welcoming you back should you be in Vancouver again in the future. Best regards.
5out of 5
Recommended
for Everyone
by A verified traveller fromOttawa Ontario Canada

Great service great view!

Posted 14-Feb-2017
I was nurturing a cold so had to stay in the hotel. I had a view if the harbour - beautiful, meals in my room were excellent and well served, the bed and pillows very comfortable, Spa service excellent as well.
Comment from Hotel Management
17-Feb-2017 by Marshall, Hotel Management
Dear Ginette, Thank you for your kind review. We're glad you enjoyed our beds and views which we pride ourselves on. We look forward to hopefully welcoming you back again in the future.
5out of 5
Recommended
for Everyone
by A verified traveller fromVancouver

Beautiful comfortable room

Posted 12-Feb-2017
Lucky to get an upgrade to a harbour view. Wonderful to watch the float planes. Absolutely comfortable bed and linens. Loved our stay and definitely come back again!
Comment from Hotel Management
17-Feb-2017 by Marshall, Hotel Management
Thank you so much for your review! We are glad we were able to offer you an upgrade on your recent stay. The views are out of this world, aren't they? We hope to see you again in the future. Best regards.
5out of 5
Recommended
for Everyone
by A verified traveller fromToronto

Downtown hotel next to the ocean

Posted 11-Feb-2017
Pros: Comfort of bed, view of the ocean. Close to great restaurants.
Location: Great beer at Steamworks and Tap and Barrel. Great food at Cactus Club.
Very convenient location to downtown and the convention centre.
Comment from Hotel Management
17-Feb-2017 by Marshall, Hotel Management
Thank you, James, for your kind review. We're happy to hear you enjoyed the spectacular views and beds we offer in our rooms. You are right, there are lots of great places to dine in and around the area, one of the perks of staying with us! We do have great restaurants on site as well, and open up our patio during summer months. Be sure to check out our great patio (during summer months) and happy hour specials on your return. Best regards.
5out of 5
Recommended
for Everyone
by A verified traveller fromSeattle

Large convention hotel

Posted 9-Feb-2017
Pros: Location
Only problem was finding the hotel. Signage is at street level near the top like most hotels.
5out of 5
Recommended
for Everyone
by A verified traveller fromAustralia

Perfect location

Posted 6-Feb-2017
Great location, nice rooms, hotel staff were very friendly
1out of 5
by A verified traveller fromMN

Worthless

Posted 4-Feb-2017
After travelling 15 hours to get there 6 hours late and after mid night they indicated that their " booking system" had had a problem and my room was no longer available. Considered that i had already paid for it and had charged to my card i to was more than a little disappointed. Not staying their again.
5out of 5
Recommended
for Everyone
by A verified traveller fromTORONTO

Posted 3-Feb-2017
Beautiful, bed,linen,swimming pool. ..,view, downtown area Gorgeous
5out of 5
Recommended
for Everyone
by A verified traveller fromLos Angeles

Great location, large rooms, very clean

Posted 25-Jan-2017
Pros: Appearance, rooms, overall size, location, staff
Cons: Not much, maybe have the elevators available late night on the first floor, so we don't have to take 2 sets of escalators, but not a big deal.
Location: Great restaurants very close, great shopping right up the street, gas lamp district has great coffee and other restaurants.
The location is perfect walking distance to any of the shopping off downtown as well as a very close walk to the gas lamp area. The hotel is very nice with large rooms and clean. Overall great hotel.