Ratings based on 2,306 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Santa Clarita, CA

Beautiful View but Hotel Facilities are Lacking

Posted 12-Jun-2017
Pros: The View of the Bay and Downtown Vancouver was Spectacular!
Cons: The Hotel is Very Pricey for what they Offer and the Facilities Need to Be Upgraded!
Location: Nice Central Location near Stanley Park and Nice Restaurants! Many Bike Rental Places to ride around Stanley Park!
We stayed at the Pan Pacific Vancouver last April for our Anniversary! The View of the Bay Was Beautiful but the Hotel Itself was Disappointing. The Toilet and Bathroom Sink were Clogged and we needed Maintenance to come and unclog them the first day. The Bathroom Ventilator Fan stayed on all the time and was very noisy. The Air Conditioner was noisy as well. We did mange to get Reimbursed for our Inconvenience by the Hotel Manager - Very Nice. The Concierge was nice and quite helpful as well!
5 out of 5
Recommended
for Everyone
by A verified traveller from Palm Beach, FL

Great Location if you're on a cruise

Posted 4-Jun-2017
Pros: Location, room size, comfortable beds, excellent staff.
Cons: Sign on to the free WiFi was problematic. I had no problems, but my friend could never get his phone to log on.
Location: The hotel is a short walk from the Gastown area with many good restaurants and interesting activities. The Tourist Center is located by the hotel.
The Hotel is located on the cruise terminal pier, you can literally walk to the lobby from your ship. The staff was very courteous and helpful. WE left our ship at 9:00 am which was too early to check in. They took our luggage and stored it, allowing us to go sightseeing in Vancouver. When the room was ready, they called me on my cell phone to let me know.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel at Cruise Ship Port

Posted 1-Jun-2017
Perfect location for cruising. Hotel loaded bags for cruise. Customs inside lower level of hotel. Beautiful harbor views.
5 out of 5
Recommended
for Everyone
by A verified traveller from Gibsons, BC

Outstanding!

Posted 31-May-2017
We arrived early. The staff were warm and welcoming. Got us out to the pool, held our bags and called us when the room was ready. We stayed on the Club level and our room and view was amazing. Just an awesome experience. Loved our time there.
5 out of 5
Recommended
for Everyone
by A verified traveller

convinience

Posted 30-May-2017
nice and pretty place to have a vacation and I would recommend to my friends
4 out of 5
Recommended
for Everyone
by A verified traveller from Maui Hawaii

Nice room hazardous bed frame

Posted 29-May-2017
Room was nice but the bed frame had sharp corners. Inevitable bumping into caused scrapes to almost bleed. Both wife and I had scrapes on our shins and calves as a result.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-May-2017
Clean room, friendly staff, great location after getting off cruise ship.
2 out of 5
by A verified traveller from vancouver

Poor service/ ok rooms but not for the price

Posted 28-May-2017
Poor service/ ok rooms but not for the price. Great location but all 3 Fairmont hotels in the same area are superior to the pan pacific.
4 out of 5
Recommended
for Everyone
by A verified traveller

woukd be five stars but for the escalator

Posted 23-May-2017
Like the location next to great restaurants like Black and Blue and Coast. BIG ISSUE however is their bizarre closure of the escalator to the lobby ( two very steep four story rides) and their simultaneous closure of the elevator to the lobby after 11 pm. Literally they want you you to walk a four story shut down escalator as they shut down the elevators and escalators. Bizzare policy. Two people whom just arrived from Toronto ( seniors no less) after flying all night had to call someone, wait and someone finally let them up the elevator after the security guy below said 'that is our policy'. Strange happened twice now and twice when I stayedbhear the escalator was shut down as well as the elevators.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great View superior facilities

Posted 21-May-2017
Pros: Food was good, rooms clean and quiet
Very enjoyable relaxing experience. VIP check in and hospitality room were great