Ratings based on 1,196 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jan-2017
Fantastic upper end hotel in a great location. The gateway to all things to do in downtown Vancouver. The views are spectacular!
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Jan-2017
superb location on the waterfront. Rooms with bay view are highly recommended.
5out of 5
Recommended
for Everyone
by A verified traveller fromDecatur, IL.

Great hotel and location

Posted 18-Jan-2017
Pros: We loved the harbor view, watching the seaplanes take off and land! The Bellmen / Valet staff were so personable and just great ! Perfect location!!
Location: Walking distance to restaurants, activities and shopping! Don't miss Fly Over Canada !
Perfect location and the harbor room views are spectacular !!!
3out of 5
Recommended
for Everyone
by A verified traveller fromBurnaby, BC

Some tantalizing views

Posted 16-Jan-2017
Pros: Location
Cons: Furniture, decorating, paint jobs
Location: Near gastown, waterfront Vancouver
Beautiful views depending on the location of your suite but room furniture & hallways needs a major update.
5out of 5
Recommended
for Everyone
by A verified traveller fromVA, USA

overnight stay

Posted 4-Jan-2017
Pros: Location, view
Cons: include parking info into expedia description
Location: Very nice sightseen location, convinient to dining and shopping.
Very nice sightseen location, convinient to dining and shopping. If we would have more time - we would stay longer.
5out of 5
Recommended
for Everyone
by A verified traveller

Christmas and New Year 2016-17

Posted 3-Jan-2017
Pros: Staff, rooms, cleanness.
Cons: Cost of valet parking, for long stays is really high.
Location: Extremely well located. All the action and nice places around downtown Vancouver are just a few blocks away.
This is an excellent hotel, located at the heart of the downtown and at the same time is at its own space. Staff, particularly concierge is remarkably helpful.
5out of 5
Recommended
for Everyone
by A verified traveller fromCalifornia

Vancouver Winter

Posted 3-Jan-2017
Pros: The location is wonderful, we can walk to the shopping areas and restaurants. Sky train station is pretty much next to the hotel.
Cons: I did not see any currency exchange in the hotel but everywhere in Vancouver takes credit card. Just have some local currency at hand, just in case.
Location: Shopping, sight seeing, eating and just hanging out in downtown.
The hotel was great, clean rooms, nice staff and good views.
3out of 5
by A verified traveller fromPhiladelphia

Disappointing

Posted 3-Jan-2017
Pros: Waterfront view (paid extra)
Cons: Hotel staff knowledge of area, restaurants and willingness to help
Not all it's cracked up to be. Hotel staff not helpful.
4out of 5
Recommended
for Everyone
by A verified traveller fromSurrey

Nice view

Posted 29-Dec-2016
Pros: Very nice hotel.
Cons: Should not enter room unless there customer is there since customer already checked in.
Location: enjoy the stroll downtown vancouver and have a nice dinner @ the bar in the hotel afterward.
It was a nice and quite stay. Staff at the counter was great. Only problem I have is I was charge for a bottle of vodka and a wine that I didn't not use. My husband and I don't drink so there were no use for me take them or drink them. I did left my bar key in the room while my husband and I roam the city. When we returned, there was a box of chocolate on our night table where the key was left. I never thought to check the mini bar when I realized someone has came in the room to put the box of chocolate on the night table. Whoever entered the room might have taken it. Other than this, its a great place to stay.
5out of 5
Recommended
for Everyone
by A verified traveller fromSydney Australia

Great Location near everything.

Posted 26-Dec-2016
Pros: Quality
Awesome access to all public transport, rail bus cabs and seabus. Room we stayed in had outstanding views over harbour up to the mountains. Lovely restaurant and bar facilities. Close access to multiple eating venues.