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Reviews of La Quinta Inn by Wyndham Vancouver Airport

2.5 out of 5
La Quinta Inn by Wyndham Vancouver Airport
8640 Alexandra Rd, Richmond, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 672 out of 1690 reviews" "
Rating 8 - Good. 617 out of 1690 reviews" "
Rating 6 - Okay. 251 out of 1690 reviews" "
Rating 4 - Poor. 78 out of 1690 reviews" "
Rating 2 - Terrible. 72 out of 1690 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Neil

Liked: Cleanliness, staff & service
Close to airport, easy to find. Not many services nearby
Stayed 1 night in Apr 2024

10/10 Excellent

Sheng bai

Liked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities
Needs updated gym equipment. We had issues with our key cards on a daily basis.
Stayed 4 nights in Apr 2024
Response from LQ Care Team on Apr 15, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

10/10 Excellent

Ernie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was courteous and informative. The whole check-in process was very smooth. Great access to the airport from the hotel.
Stayed 1 night in Apr 2024
Response from LQ Care Team on Apr 15, 2024
Thank you for your feedback! I’m pleased to hear that you had such an enjoyable stay at La Quinta Inn Vancouver Airport. Your positive experience is exactly what we aim for - I will convey your kind comments to our team. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

6/10 Okay

frederick

Travelled with family
Liked: Cleanliness, staff & service
No microwave in the room
Stayed 1 night in Apr 2024
Response from LQ Care Team on Apr 15, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

10/10 Excellent

Claudine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! Worth the money we paid for :)
Stayed 1 night in Mar 2024

8/10 Good

Anna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do/see within walking distance, lots of restaurants/shops. Really loved the hottub! Been here 2x only issue is the lack of towels in pool
Stayed 1 night in Apr 2024
Response from LQ Care Team on Apr 15, 2024
Thanks for the positive feedback! It’s great to know that your stay with us at the La Quinta Inn Vancouver Airport was as enjoyable as we hoped it would be. We’re looking forward to having you again as our guest!

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to shops.
Stayed 1 night in Apr 2024
Response from LQ Care Team on Apr 10, 2024
Thank you for your feedback! I’m pleased to hear that you had such an enjoyable stay at La Quinta Inn Vancouver Airport. Your positive experience is exactly what we aim for - I will convey your kind comments to our team. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

2/10 Terrible

Zhe

Disliked: Cleanliness, staff & service, property conditions & facilities
Pool need be fix ! And breakfast not good
Stayed 4 nights in Apr 2024
Response from LQ Care Team on Apr 9, 2024
I’ve received your review of our Hotel. I’m sorry we fell short of your expectations. We aim to keep our hotel inviting, fresh and safe at all times, and this did not seem to be the case during your stay, for that we are truly sorry. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
All was excellent except blood stain on bedding :(
Stayed 1 night in Apr 2024
Response from LQ Care Team on Apr 9, 2024
Thanks for the feedback. I am sorry to hear that your experience was anything less than perfect. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

6/10 Okay

Irma

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was easy & fast. I am disappointed my key to room kept deactivating & parking lot not enough for amount of rooms they have.
Stayed 5 nights in Apr 2024
Response from LQ Care Team on Apr 9, 2024
I’ve received your review of our Hotel. I’m sorry we fell short of your expectations. We aim to keep our hotel inviting, fresh and safe at all times, and this did not seem to be the case during your stay, for that we are truly sorry. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

4/10 Poor

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late due to a delayed flight and they were completely not understanding! Parking was full and we had to park out on the street and wheel our luggage all the way out there. Staff was rude, and the walls are paper thin- super noisy!!
Stayed 2 nights in Apr 2024
Response from LQ Care Team on Apr 9, 2024
I’ve received your review of our Hotel. I’m sorry we fell short of your expectations. I completely understand your frustration. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

8/10 Good

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking even if you are a guest getting a parking spot if you leave and come back is difficult.
Stayed 1 night in Apr 2024
Response from LQ Care Team on Apr 9, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

8/10 Good

marina, bellevue

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoyed staying here. Neat and clean and simple. Now it is showing some age in carpeting We still like the waffle breakfast but the quality of the coffee gone down hill. Very bitter.
Stayed 1 night in Mar 2024
Response from LQ Care Team on Apr 9, 2024
Thank you for your kind comments. I am pleased to hear that you had an enjoyable stay. At La Quinta Inn Vancouver Airport, we constantly strive to provide excellent service and satisfaction to all of our guests. When a guest takes the time to write, we are especially grateful.

10/10 Excellent

GURJIT

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Feb 2024
Response from LQ Care Team on Apr 9, 2024
Wow, five stars! Thanks for brightening our day! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s in a little Asian town but it’s quiet and you can see the planes ✈️ flying low. 🇨🇦
Stayed 2 nights in Apr 2024
Response from LQ Care Team on Apr 5, 2024
I appreciate you taking the time to tell us about your experience at La Quinta Inn Vancouver Airport. Your satisfaction and continued trust in La Quinta Inn are our top priorities. Thanks again for your feedback, and we look forward to seeing you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from LQ Care Team on Apr 3, 2024
Wow, five stars! Thanks for brightening our day! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

8/10 Good

shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location. Near best Asian restaurants in BC. Bed mattress was sagging.
Stayed 4 nights in Mar 2024
Response from LQ Care Team on Apr 1, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Mar 2024
Response from LQ Care Team on Apr 1, 2024
Thanks for the positive feedback! It’s great to know that your stay with us at the La Quinta Inn Vancouver Airport was as enjoyable as we hoped it would be. We’re looking forward to having you again as our guest!

6/10 Okay

tara

Travelled with family
It was ok for the price. The pictures look better than in person.
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 29, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Over all the hotel was nice and staff were friendly. Hotel was clean and well kept. Lackluster breakfast, same every day were as other la quintas change up the breakfast hot items daily. Our room door lock was not working right, had to check that it was locked as it wouldnt always auto lock. They seemed to be having issues with the key card system.
Stayed 3 nights in Mar 2024
Response from LQ Care Team on Mar 29, 2024
I’ve received your review of our Hotel. I’m sorry we fell short of your expectations. We aim to keep our hotel inviting, fresh and safe at all times, and this did not seem to be the case during your stay, for that we are truly sorry. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location / reasonable price / full service incl breakfast / friendly helpful staff
Stayed 2 nights in Mar 2024
Response from LQ Care Team on Mar 28, 2024
Thanks for brightening our day! I’m pleased to hear that you had such an enjoyable stay at the La Quinta Inn Vancouver Airport. Your positive experience is exactly what we aim for! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

10/10 Excellent

Trung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night for our visit in Richmond. It's located near restaurants and shops. Not lots of parking spaces in the hotel parking lot but we were there on Thursday night and were able to park in the lot. The pool and hot tub area very clean and heated. Although the pool is very small (we only used the hot tub).
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 27, 2024
Thank you for your kind comments. I am pleased to hear that you had an enjoyable stay. At La Quinta Inn Vancouver Airport, we constantly strive to provide excellent service and satisfaction to all of our guests. When a guest takes the time to write, we are especially grateful.

8/10 Good

Sherri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff are good. There is not enough parking for everyine.
Stayed 2 nights in Mar 2024
Response from LQ Care Team on Mar 26, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

8/10 Good

Sashana, Kitchener

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in early but they wouldnt allow late check out (which was fine because you are already allowed late check out at noon). The room was spacious and clean and the linens were very nice, we also received extra blankets. However the pillows were very high, hard and uncomfortable so our necks hurt really badly so, didnt sleep well. The fridge was very loud and kept waking me up as well. Breakfast was very good with lots of choice and variety (eggs, sausage, English Muffins, waffles, toasts, peanut butter, jams/jellies, different cereals, oatmeal, different juices, teas, coffee, milk etc. All the staff were very nice, helpful and accommodating. Both the hot tub(Whirl pool) and pool were nice and warm. We enjoyed our stay and would stay again and recommend.
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 25, 2024
Thank you for your feedback! I’m pleased to hear that you had such an enjoyable stay at La Quinta Inn Vancouver Airport. Your positive experience is exactly what we aim for - I will convey your kind comments to our team. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

2/10 Terrible

darren

Disliked: Cleanliness
Bed bugs
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 26, 2024
I sincerely apologize that you had a negative experience at our Hotel. After receiving your comments, we brought in a pest control agency to inspect your room and the surrounding area. They found no evidence of activity, nor have we experienced activity in the past. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

2/10 Terrible

Pavel

Stayed 1 night in Mar 2024
Response from LQ Care Team on Apr 15, 2024
I’ve received your review of our Hotel. I’m sorry we fell short of your expectations. We aim to keep our hotel inviting, fresh and safe at all times, and this did not seem to be the case during your stay, for that we are truly sorry. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from LQ Care Team on Apr 15, 2024
Wow, five stars! Thanks for brightening our day! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

6/10 Okay

Ramon

Liked: Staff & service
Free parking
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 25, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 25, 2024
Wow, five stars! Thanks for brightening our day! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

10/10 Excellent

Gloria

Liked: Amenities
Amazing room
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 21, 2024
Thank you for your feedback! I’m pleased to hear that you had such an enjoyable stay at La Quinta Inn Vancouver Airport. Your positive experience is exactly what we aim for - I will convey your kind comments to our team. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a good place to stay
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 25, 2024
Thank you for your kind comments. I am pleased to hear that you had an enjoyable stay. At La Quinta Inn Vancouver Airport, we constantly strive to provide excellent service and satisfaction to all of our guests. When a guest takes the time to write, we are especially grateful.

10/10 Excellent

joan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool needs to be heated.. water too cold
Stayed 2 nights in Mar 2024
Response from LQ Care Team on Mar 18, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from LQ Care Team on Mar 15, 2024
Wow, five stars! Thanks for brightening our day! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

4/10 Poor

Blake

Stayed 1 night in Mar 2024
Response from LQ Care Team on Apr 1, 2024
I’ve received your review of our Hotel. I’m sorry we fell short of your expectations. We aim to keep our hotel inviting, fresh and safe at all times, and this did not seem to be the case during your stay, for that we are truly sorry. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good valu
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 13, 2024
Wow, five stars! Thanks for brightening our day! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

8/10 Good

HYUNG

Liked: Cleanliness, staff & service
Good but some bugs
Stayed 2 nights in Mar 2024
Response from LQ Care Team on Mar 12, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

2/10 Terrible

Grace

I didn't stay this hotel these days.
Stayed 8 nights in Mar 2024

10/10 Excellent

Wilfredo

Good
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 12, 2024
Wow, five stars! Thanks for brightening our day! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

6/10 Okay

Rachael

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not enough parking
Stayed 2 nights in Feb 2024
Response from LQ Care Team on Mar 11, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

8/10 Good

Rakesh

Good
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 15, 2024
Thanks for the positive feedback! It’s great to know that your stay with us at the La Quinta Inn Vancouver Airport was as enjoyable as we hoped it would be. We’re looking forward to having you again as our guest!

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from LQ Care Team on Mar 11, 2024
Thanks for brightening our day! I’m pleased to hear that you had such an enjoyable stay at the La Quinta Inn Vancouver Airport. Your positive experience is exactly what we aim for! All of us at the La Quinta Inn Vancouver Airport look forward to being here for you on your next visit!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 12, 2024
Thanks for the positive feedback! It’s great to know that your stay with us at the La Quinta Inn Vancouver Airport was as enjoyable as we hoped it would be. We’re looking forward to having you again as our guest!

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a little dated but it is comfortable and also conveniently near to the airport. The noise of the planes overhead is a little annoying
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 11, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

8/10 Good

Mary

Travelled with family and small children, Travelled with partner
Liked: Staff & service
We enjoyed our time at the pool and hot tub with our family
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 7, 2024
Thank you very much for your comments regarding your stay at La Quinta Inn Vancouver Airport. We strive daily to ensure that all of our guests are well taken care of, and we never tire of hearing when we succeed! We hope to see you back soon.

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had a better experience staying here compared to the more expensive hotels we have stayed for the past few days. Great customer service from staff and the overnight stay was not expensive!!breakfast was also included!!
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 7, 2024
I appreciate you taking the time to tell us about your experience at La Quinta Inn Vancouver Airport. Your satisfaction and continued trust in La Quinta Inn are our top priorities. Thanks again for your feedback, and we look forward to seeing you again soon.

6/10 Okay

Awais

relatively expensive for an average hotel stay.
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 7, 2024
Thanks for the feedback. I’ll use your feedback to continue to provide the best possible stay. I hope that in your travels you’ll once again consider La Quinta Inn for your hotel needs.

10/10 Excellent

Anne

Clean, quiet and helpful staff.
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 6, 2024
Thank you for your feedback! I’m pleased to hear that you had such an enjoyable stay at La Quinta Inn Vancouver Airport. Your positive experience is exactly what we aim for - I will convey your kind comments to our team. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

2/10 Terrible

Diandra

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel looks a lot more run down than in the photos. When we entered into our room there was a very strong smell of must and staleness in the room that was completely unbearable. We went down into the lobby and asked if there was any other room we could have and the receptionist told us that all the rooms would smell like that. I requested to cancel my room because we would not be able to sleep there and the receptionist told me I would be charged a fee of $100 for cancelling. I told her not to cancel the reservation then because I was not willing to pay the $100 but that I would still be leaving. I see that my credit card was charged a fee of $100 but that has since been refunded but I am still waiting for a refund for my room.
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 11, 2024
I’ve received your review of our Hotel. I’m sorry we fell short of your expectations. I completely understand your frustration. The 100 is the deposit, we only hold this amount when guest stay with us. Sorry for we didn't explain it clearly. Your feedback will help us correct these issues and will help to guide our future training programs. Thank you for your feedback; we hope you give us another opportunity to serve you.

10/10 Excellent

Balwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from LQ Care Team on Mar 4, 2024
I appreciate you taking the time to tell us about your experience at La Quinta Inn Vancouver Airport. Your satisfaction and continued trust in La Quinta Inn are our top priorities. Thanks again for your feedback, and we look forward to seeing you again soon.