Nightclub

Reviews of Hotel at the Waldorf

2 out of 5
Hotel at the Waldorf
1489 Hastings St E, Vancouver, BC

Reviews

6.8
Rating 10 - Excellent. 236 out of 1000 reviews" "
Rating 8 - Good. 286 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 145 out of 1000 reviews" "
Rating 2 - Terrible. 132 out of 1000 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Chase

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Megan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst Ghetto of Vancouver! We went in and booked out immediately. They let you know that they’re not responsible for the damage to your car which is not reassuring with all the broken glass in the parking lot. People in that area give you an immense feeling of insecurity, you don’t want to be there, especially at night. Around the place there’s graffiti everywhere, trash everywhere, the hotel is part of a bar and the only reassuring thing is the key lock on the front door of the building which seem totally necessary due to the outside surroundings but doesn’t put you completely at ease due to the emergency door that doesn’t even close of completely, you can see outside from the gap of the door. Would never recommend this place.
Stayed 1 night in Apr 2024

4/10 Poor

Ashley

Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

George

Stayed 5 nights in Apr 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great while i was checking in and asking me not to leave anything in car because of the area, room clean quiet and gave me one with new bed and great showers
Stayed 1 night in Apr 2024
Response from Mia on Apr 17, 2024
Thank you for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay. We appreciate your recognition of our staff's efforts and are glad you found your room comfortable and clean. We look forward to welcoming you back in the future!

8/10 Good

Nina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mia on Apr 17, 2024
Thanks for staying. We look forward to welcoming you back in the future!

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Great value.
Stayed 2 nights in Apr 2024
Response from Mia on Apr 17, 2024
Thanks for staying. We look forward to welcoming you back soon!

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Safe
Stayed 1 night in Apr 2024
Response from Mia on Apr 17, 2024
Thanks for staying. We look forward to welcoming you back in the future!

2/10 Terrible

Haider

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on Apr 12, 2024
We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much. Amenities in the area are plentiful, a short walk to The Drive for a cornucopia of dining and shopping. Great staff!
Stayed 4 nights in Apr 2024
Response from Mia on Apr 17, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our amenities and staff. We look forward to welcoming you back soon!

6/10 Okay

Jian

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Front desk on Apr 10, 2024
Thanks for staying.

2/10 Terrible

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience, Did not know that Hasting St is known for homeless, extremely unsafe. The rooms are upstairs and the bar downstairs, Bad idea if you want to sleep and rest. The receiver was rude and was not polite in answering our questions. HORRIBLE !!!!!!!!!
Stayed 2 nights in Apr 2024
Response from Front desk on Apr 12, 2024
Thank you for bringing your experience to our attention. We're sorry to hear about your disappointment. We'll address your concerns promptly and strive to improve.

4/10 Poor

Jaden

Travelled with partner
Liked: Cleanliness, staff & service
The downsides of this hotel are out of their control mostly, and I can’t blame them for it as they do charge less than other hotels, but I paid extra specifically to get a room that wasn’t noise impacted. I was told over the phone that by upgrading I wouldn’t be able to hear the music at all, but it was so loud I could feel it in my bed, and needed earplugs to fall asleep. Other than that, there are very few plugs in the room, making it hard to charge electronics. A third criticism would be that the blinds are very translucent, and there was a streetlight directly outside our window. This could be solved by upgrading the blinds to block out the light, it was very hard to sleep between the noise and the light.
Stayed 1 night in Apr 2024
Response from Mia on Apr 9, 2024
Dear Jayden,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding noise disturbance, insufficient electrical outlets, and the translucency of the blinds have been duly noted. We understand the importance of a peaceful and comfortable environment for our guests and will work diligently to address these concerns. Your insights are invaluable to us as we strive to improve our services and facilities. Should your travels bring you back to our area, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable experience.Warm regards,

4/10 Poor

Emily

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities
VERY loud. Would have appreciated being told in advance that the room we booked was directly above a nightclub and to expect our entire room to be vibrating until 2am. I get that there is a venue on the premise, but we were not informed of how close our room was and to expect that much noise. It was pretty insane. (And that is coming from someone who was JUST at a concert an hour before)
Stayed 1 night in Apr 2024
Response from Front desk on Apr 9, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the noise from the nightclub. We strive to provide our guests with a comfortable and enjoyable experience, and it seems that we fell short in this instance. Your comments will be taken into consideration as we continue to improve our communication and guest experience processes. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly.

2/10 Terrible

Ángel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were told by the front desk there wouldn't be a party tonight and when we came back with our luggage and kids ready to sleep, there was a lot of music and super loud bass after complaining and asking to be moved we were constantly told no and that it was a private party and they couldn't do anything and wouldn't refund us.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 9, 2024
Dear Angel,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address this issue with our team to prevent any recurrence in the future.Please feel free to reach out to us directly if you would like to discuss this matter further or if there is anything else we can do to assist you.Warm regards,

10/10 Excellent

Kadir

Stayed 2 nights in Mar 2024

10/10 Excellent

sarath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mia on Apr 3, 2024
Thank you for your review! We're delighted to hear that you had a positive experience with us. If you ever need anything else, don't hesitate to reach out.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The workers were very nice and the rooms were exceptionally clean
Stayed 4 nights in Mar 2024
Response from Front desk on Apr 1, 2024
Dear Erick,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us. Our team works hard to ensure that every guest feels welcomed and comfortable during their stay, and we're delighted that our efforts made a positive impact on your visit.Your kind words about our staff and the cleanliness of our rooms mean a lot to us. We strive to maintain high standards of cleanliness and hospitality, and it's rewarding to know that we met your expectations.We'll be sure to share your feedback with our staff, as it serves as a great motivation for all of us to continue providing excellent service to our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!Warm regards,

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service
Excellent customer service.
Stayed 1 night in Mar 2024
Response from Front desk on Apr 1, 2024
Dear Juan,Thank you very much for your glowing review! We're thrilled to hear that you had such a positive experience with our customer service team. Providing excellent service is always our top priority, and it's incredibly rewarding to know that we hit the mark during your stay.We truly appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon.Warm regards,

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Mar 2024
Response from Mia on Apr 9, 2024
Rochelle,Thank you for your kind words. We truly appreciate your acknowledgment of our staff's efforts. We are committed to maintaining high standards of service and ensuring that every interaction exceeds your expectations. If there's anything specific you'd like to commend or any areas where we can further improve, please feel free to let us know. Your feedback is invaluable to us.

8/10 Good

Zhiying

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front desk on Apr 1, 2024
Dear Zhiying,Thank you for taking the time to leave your review on Expedia. We're thrilled to hear that you had a positive experience with us! Your feedback is invaluable in helping us maintain and improve the quality of our services.If there's anything specific you enjoyed or any areas where you feel we could further enhance your experience, please don't hesitate to reach out. We're committed to ensuring that every guest's stay is memorable and comfortable.We look forward to welcoming you back in the future!Best regards,

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness, staff & service
The hotel rooms are above a restaurant (open late) and, worse, a tiki bar. When we arrived on Friday we were warned that our room was above the Tiki Bar, music would be loud, and we were given ear plugs by the front desk. Starting 10pm the live music started and it was very loud (the ear plugs would have done nothing). Starting 11pm it seemed a DJ took over and our entire room was heavily vibrating from the bass. I went down to the front desk about 11:20pm and said we must change rooms - there is no way we can sleep. The person was very nice and did switch us into a room that was not over the tiki bar so the noise was considerably diminished - although now we could hear the street noise through the single-pane windows. Luckily the street outside isn't too busy in this area so we were able to get some sleep. Saturday night there seemed to be no music at the Tiki Bar so we got an even better night's sleep. The people working the desk seemed very nice and helpful, but just be aware of possible noise issues if you stay here. If you are staying out late yourself and want a cheaper option for a place to crash, this seems like your spot.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 30, 2024
Dear Timothy,Thank you for taking the time to share your feedback with us. We appreciate your detailed review and are glad to hear that our staff was able to assist you promptly when you encountered noise issues during your stay.We apologize for any inconvenience caused by the noise from the Tiki Bar. While we strive to ensure all our guests have a comfortable stay, we understand that occasional disturbances may occur due to the proximity of our rooms to our lively on-site venues. Please know that we take your feedback seriously and will continue to explore ways to minimize noise for our guests in the future.We're delighted to hear that you found our staff to be helpful and accommodating, and that you were able to enjoy a better night's sleep in your new room. We appreciate your understanding and patience.As always, we do host events on Friday and Saturday nights, and occasionally on Thursday and Sunday evenings as well. We understand that this may not suit everyone's preferences, and we thank you for bringing attention to this aspect of our hotel for the benefit of future guests.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,

8/10 Good

Tyson

Stayed 1 night in Mar 2024

4/10 Poor

Ishan

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t serve filtered water. They also don’t sell water bottles at the facility!
Stayed 1 night in Mar 2024
Response from Front desk on Mar 30, 2024
Dear Ishan,Thank you for sharing your feedback with us. We appreciate your time in expressing your concerns regarding the availability of filtered water during your recent stay with us.We regret to hear that our current offerings did not meet your expectations. While it's true that not all hotels sell bottled water, we understand the importance of providing convenient hydration options for our guests. Please accept our sincerest apologies for any inconvenience you experienced in this regard.It's worth noting that Canada's tap water is indeed safe and drinkable, adhering to rigorous quality standards. However, we acknowledge that individual preferences may vary, and we will certainly take your feedback into consideration for future improvements.Should you choose to stay with us again, please don't hesitate to communicate any specific requests or preferences you may have. We strive to ensure that every guest enjoys a comfortable and satisfactory experience.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly, helpful staff. Older building has been updated with modern HVAC, solid WiFi, fridge & coffeemaker in-room. Clean and comfortable. Window opens! Nice restaurant/bar adjacent to lobby. Grocery store across the street. Taxi at the push of a button and a bus stop out front.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 29, 2024
Thank you so much, William, for taking the time to share your experience with us! We're thrilled to hear that you loved our friendly and helpful staff, as well as our modern amenities like the HVAC, WiFi, and in-room appliances. It's wonderful to know that you found your room clean and comfortable, and that you appreciated the option to open the window for some fresh air. We're also glad you enjoyed our adjacent restaurant/bar and the convenience of having a grocery store nearby, along with easy access to transportation. We look forward to welcoming you back on your next visit!

8/10 Good

John, Rowland Heights

Liked: Cleanliness, staff & service
Room was small but comfortable. Had some challenges figuring out handheld temperature control, room varied between too warm and too cold, ended up just turning it completely off. TV remote didn't work for volume control. Small market right across the street. Area around hotel was a bit sketchy, even worse a few blocks west.
Stayed 1 night in Mar 2024
Response from Mia on Mar 28, 2024
Thank you for your feedback. We apologize for the inconveniences you experienced with the temperature control and TV remote. We'll address these issues promptly. We're glad to hear you found the room comfortable and appreciated the convenience of the nearby market. We'll continue to strive for improvements in all areas. Guest Services

6/10 Okay

Shyla, Kelowna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It did the trick for one night. Cute vibe but room was really small and dirty. I went across the street and bought Lysol wipes because I just couldn’t even lol after I wiped everything down I felt like I could touch things. The mattress was an old spring mattress that had dips throughout. All and all I would not stay again.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 26, 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will take them into consideration as we strive to improve our accommodations for future guests.

6/10 Okay

Melissa

Travelled with partner
Disliked: Cleanliness, amenities
Not a nice place to stay, but lower cost rooms and the building was secure and staff were professional.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 25, 2024
Dear Melissa,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate your honest review.While we're pleased to hear that you found our building secure and our staff professional, we regret to learn that your overall experience did not meet your expectations. We apologize for any inconvenience or discomfort you may have encountered during your stay.Please know that we take all guest feedback seriously, and we will use your comments to identify areas for improvement. Our goal is to ensure that every guest enjoys a comfortable and pleasant stay with us.We hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. If your travels bring you back to the area, please don't hesitate to reach out to us directly so that we can ensure your next stay is nothing short of excellent.Thank you again for choosing to stay with us, and we appreciate your valuable feedback.Warm regards,Waldorf Hotel

10/10 Excellent

Rachel

Stayed 1 night in Mar 2024
Response from Mia on Apr 17, 2024
Thanks for staying. We look forward to welcoming you back in the future!

10/10 Excellent

Noman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good three star hotel
Stayed 2 nights in Feb 2024
Response from Front desk on Mar 24, 2024
Thank you so much, Noman, for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our priority, and we're glad to have met your expectations. We hope to welcome you back soon for another great experience at our three-star hotel.

8/10 Good

Darrell

Staff were very helpful and courteous!
Stayed 1 night in Mar 2024
Response from Front desk on Mar 22, 2024
Dear Darrell,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our staff to be helpful and courteous during your stay. Providing exceptional service is always our top priority, and it's wonderful to know that our team made a positive impression on you.If there is anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Waldorf Hotel

4/10 Poor

Mbong

Stayed 1 night in Mar 2024
Response from Front desk on Mar 31, 2024
Dear Mbong,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent experience did not meet your expectations, and we regret any inconvenience caused.Your satisfaction is of the utmost importance to us, and we would like to learn more about your specific concerns so that we can address them appropriately. Please feel free to reach out to our customer service team directly, and we will do our best to resolve any issues you encountered during your stay.We value your feedback as it helps us to continuously improve and enhance our services for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,

4/10 Poor

Lila

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front desk on Mar 11, 2024
Dear Lila,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations during your recent stay. We strive to provide exceptional service and accommodations to all of our guests, and it's disheartening to learn that we fell short in your case.We would greatly appreciate it if you could provide us with more details about your concerns so that we can address them promptly and make the necessary improvements. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your next visit exceeds your expectations.Please feel free to reach out to us directly with any further feedback or concerns you may have. We value your input and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Warm regards,Waldorf Hotel

10/10 Excellent

Shawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, will be back!
Stayed 3 nights in Feb 2024
Response from Front desk on Mar 10, 2024
Thank you so much, Shawn! We're thrilled to hear that you enjoyed your stay with us and that you're already planning to come back. We can't wait to welcome you again soon! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels until we see you again!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 10, 2024
Thank you so much, Brandon, for taking the time to leave us this wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to provide top-notch service and create memorable moments for our guests, so it's incredibly rewarding to know that we hit the mark for you. We hope to have the pleasure of welcoming you back again soon for another amazing stay!

6/10 Okay

Lila

Stayed 1 night in Mar 2024
Response from Front desk on Mar 10, 2024
Dear Lila,Thank you for taking the time to share your feedback with us. We value all guest reviews as they help us to continuously improve our services and offerings.We're sorry to hear that your experience with us resulted in a three out of five rating. We strive to provide exceptional service and accommodations for all our guests, and it's disappointing to hear that we fell short of your expectations.If you have any specific feedback or suggestions on areas where we can improve, we would greatly appreciate hearing them. Your insights are invaluable to us as we work towards providing the best possible experience for all our guests.We hope that despite your recent experience, you will consider staying with us again in the future. Please don't hesitate to reach out if there is anything we can do to make your next stay more enjoyable.Warm regards,Waldorf Hotel

6/10 Okay

Raynald

Stayed 4 nights in Mar 2024
Response from Mia on Mar 28, 2024
Thank you for sharing your feedback! We appreciate your honest review. If there's anything specific you'd like us to improve, please let us know.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Waldorf every time we stay. It’s close to everywhere that we want to be in the city and it has free parking. The staff are so so sweet and friendly. It gets loud on the weekends with the club downstairs so if that bothers you then I wouldn’t recommend but we LOVE the vibes and will stay at the Waldorf every time we come to Vancouver!
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 4, 2024
Dear Shannon,Thank you so much for your wonderful review! We are thrilled to hear that you love staying at the Waldorf every time you visit Vancouver. It's fantastic to know that our convenient location, complimentary parking, and friendly staff have contributed to making your stays enjoyable.We understand that the club downstairs can get loud on weekends, and we appreciate your understanding. We're delighted that you love the vibrant atmosphere and vibes of the Waldorf despite this.Your loyalty means the world to us, and we can't wait to welcome you back on your next trip to the city. If there's anything we can do to make your future stays even better, please don't hesitate to let us know.Warm regards,Waldorf Hotel

8/10 Good

Harmony, Kamryn, Kristen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cute place and super friendly staff.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 4, 2024
Dear Harmony, Kamryn, and Kristen,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our place cute and enjoyed the friendly service provided by our staff.We're always striving to improve, so if there's anything specific you feel we could do better to enhance your experience next time, please don't hesitate to let us know. Your feedback is invaluable to us and helps us ensure that all our guests have a wonderful stay.We hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything we can assist you with in the meantime, please feel free to reach out.Warm regards,Waldorf Hotel

10/10 Excellent

aman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had very good experience
Stayed 1 night in Feb 2024
Response from Front desk on Mar 1, 2024
Dear Aman,Thank you for taking the time to share your experience with us on Expedia. We're delighted to hear that you had a very good experience during your stay.Providing exceptional experiences for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. If there's anything specific that made your stay memorable or any feedback you'd like to share with us, please feel free to let us know.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,Waldorf Hotel

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, friendly staff and conveniently located. Highly recommended.
Stayed 3 nights in Feb 2024
Response from Front desk on Mar 1, 2024
Dear Paul,Thank you for taking the time to leave such a positive review of your recent stay with us on Expedia. We truly appreciate your kind words.We're thrilled to hear that you enjoyed our great rooms and found our staff to be friendly and accommodating. Providing a comfortable and welcoming experience for our guests is our top priority, so it's wonderful to know that we succeeded in meeting your expectations.We're also glad to hear that you found our location convenient. We strive to choose locations that offer easy access to various amenities and attractions, and we're delighted that our choice met your needs.Thank you once again for recommending us. It was our pleasure to host you, and we look forward to welcoming you back on your next visit.Warm regards,Waldorf Hotel

10/10 Excellent

afreen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, good for the stay of a day or two. Clean and neat, great customer service, and friendly staff. The area of the hotel doesn’t really feel safe for people who are new to the city. As when I landed, I was told not to go ahead with this booking, but I decided to check it out first, and it wasn't too bad for the stay of 2 days and 1 night.
Stayed 1 night in Feb 2024
Response from Front desk on Mar 1, 2024
Dear Afreen,Thank you so much for taking the time to share your experience with us on Expedia. We truly appreciate your valuable feedback.We're delighted to hear that you found our hotel to be clean and neat, and that you experienced great customer service from our friendly staff. Providing a comfortable and welcoming environment for our guests is our top priority, so it's wonderful to know that we met your expectations in this regard.We also appreciate your honesty regarding your perception of the area surrounding the hotel. While we strive to ensure the safety and security of all our guests, we understand that perceptions of safety can vary from person to person. We're glad to hear that despite any initial concerns, you found your stay with us to be satisfactory.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Warm regards,Waldorf Hotel

6/10 Okay

Sean

Stayed 3 nights in Feb 2024
Response from Front desk on Mar 21, 2024
Dear Sean,Thank you for taking the time to leave a review of your recent stay with us on Expedia. We appreciate your feedback as it helps us to continually improve our services.We're sorry to hear that your experience with us resulted in a 3 out of 5 rating. We would love to hear more about your stay and any specific areas where we may have fallen short of your expectations.Your satisfaction is important to us, and we strive to ensure that all our guests have a comfortable and enjoyable stay. If there's anything we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,Waldorf Hotel

4/10 Poor

Kenley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on Feb 26, 2024
Dear Kenley,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us understand where we can improve and better meet the expectations of our guests.We're sorry to hear that your experience with us fell short of your expectations, leading to a rating of 2 out of 5. We would like to extend our sincerest apologies for any inconvenience or dissatisfaction you may have encountered during your stay.Your comments are valuable to us, and we will share them with our staff to address any issues highlighted and ensure that similar situations do not occur in the future. We are committed to providing exceptional service and strive to make every guest's experience memorable for all the right reasons.If you would like to discuss your concerns further or provide additional feedback, please don't hesitate to reach out to our management team directly. We would welcome the opportunity to learn more about your experience and work towards resolving any issues.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,Waldorf Hotel

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
good value for budget conscious traveller. easy walk to the drive, easy transportation to and from downtown. clean facilities.
Stayed 3 nights in Feb 2024
Response from Front desk on Feb 12, 2024
Thank you so much, Nathan, for taking the time to leave such a positive review! We're thrilled to hear that you found our hotel to be a good value for budget-conscious travelers. It's great to know that you appreciated our convenient location with easy access to The Drive and transportation to downtown. We strive to maintain clean facilities for our guests, and we're delighted that this aspect met your expectations. We hope to have the pleasure of hosting you again in the future!

8/10 Good

Jennifer Brie

Stayed 1 night in Feb 2024
Response from Front desk on Feb 12, 2024
Thank you, Jennifer Brie, for your recent stay and for sharing your feedback. We're glad to see you had an enjoyable experience overall. If there are any specific areas where you feel we could improve and earn that extra star next time, please don't hesitate to let us know. We're committed to providing the best possible experience for all our guests and appreciate your valuable input. We hope to welcome you back again soon!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool old building.
Stayed 1 night in Jan 2024
Response from Front desk on Feb 11, 2024
Dear Charles,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us at [Hotel Name].We're glad you appreciated the charm of our historic building. Preserving its character while providing modern amenities is something we take great pride in.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Hotel Management

2/10 Terrible

Alexandra Lottie-Caroline

Stayed 1 night in Feb 2024
Response from Front desk on Mar 21, 2024
Dear Alexandra Lottie-Caroline,Thank you for taking the time to leave a review. We genuinely value feedback from our guests as it helps us improve our services. We're sorry to hear that your experience with us did not meet your expectations, and we apologize for any inconvenience caused.We would appreciate it if you could provide us with more details about your stay and the issues you encountered. This will enable us to address them promptly and make necessary improvements to ensure a better experience for our future guests.Please feel free to reach out to us directly so that we can further discuss your concerns and work towards resolving them. Your satisfaction is important to us, and we would welcome the opportunity to make things right.Thank you again for sharing your feedback, and we hope to have the chance to welcome you back in the future and provide you with a more positive experience.Best regards,Waldorf Hotel

4/10 Poor

Caitlin

Travelled with group
Disliked: Amenities, property conditions & facilities
Walkable to a lot of great breweries. If you are staying on a weekend don’t bother coming back to your room until 2am as the club music shakes your room until then.
Stayed 1 night in Feb 2024
Response from Front desk on Feb 5, 2024
Dear Caitlin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your positive note about the convenient location, providing easy access to great breweries.However, we sincerely apologize for the inconvenience caused by the disturbance from club music until 2 am on weekends. We understand the importance of a peaceful stay, and we regret that we fell short of your expectations in this regard. Our team is committed to ensuring all guests have a comfortable and enjoyable experience, and we will be addressing this issue promptly to minimize any future disruptions.Your feedback is valuable to us as it helps us identify areas for improvement. If there's anything specific you would like to share or if you have additional details about your experience, please feel free to reach out to our management directly. We genuinely appreciate your patronage and hope to have the opportunity to welcome you back, providing you with a much-improved experience.Thank you for bringing this to our attention, and we look forward to the possibility of serving you better in the future.Warm regards,Hotel Management