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Reviews of Holiday Inn Hotel & Suites Vancouver Downtown, an IHG Hotel

3.5 out of 5
Holiday Inn Hotel & Suites Vancouver Downtown, an IHG Hotel
1110 Howe St, Vancouver, BC

Reviews

8.2

Very good

Rating 10 - Excellent. 418 out of 1000 reviews" "
Rating 8 - Good. 373 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Barsa on Apr 22, 2024
Thank you for taking the time to give us a valuable feedback and for staying with us!

4/10 Poor

Blake

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On my floor, there were major renovations going on that wasn’t disclosed to me when I made the reservation. I am very disappointed.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Dear Blake, We sincerely regret for any difficulty caused by the renovations during your stay. We are committed to improving our facilities to enhance your experience, but we recognize that this may have disrupted your stay.Please be assured that we are working hard to minimize any inconvenience and complete the upgrades as quickly as possible. Your feedback is valuable and we are assessing our communication protocols to avoid similar difficulties in the future.We appreciate your understanding. We hope to see you again soon so you can see the improvements for yourself.Best Regards,

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great two night stay. Clean, room was ready an hour before check in. Parking was easy, room was clean, beds were comfortable. We were also surprised when our family pf 5 two queen bed room had an additional single twin bed with a door in the room! Renovations were not happening over the weekend so construction was non existent. Only downfall was the pool wasnt opened. Main reason for this hotel pick was specifically for the pool so that was a bummer.
Stayed 2 nights in Apr 2024
Response from Barsa on Apr 15, 2024
Thank you for your positive review! We're thrilled you enjoyed your stay and that the room exceeded your expectations with the extra bed. We apologize for any disappointment regarding the pool closure and appreciate your understanding. We hope to have the opportunity to welcome you back for another great stay soon!

6/10 Okay

Huy Hoa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Under prepare so the hall is a mess and smelly
Stayed 3 nights in Apr 2024
Response from Barsa on Apr 15, 2024
Thank you for your review. We apologize for the inconvenience caused by the condition of the hallway. We'll address this promptly to ensure a pleasant environment for all guests. Your feedback is valuable to us.

8/10 Good

Harleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Barsa on Apr 15, 2024
Thank you for staying with us and taking the time to give us your feedback.

6/10 Okay

Randy

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean and bed was comfortable. We had some noise issues with other guests well into the night, but the staff accommodated us to another room. A coffee station in the lobby would have been nice.
Stayed 3 nights in Apr 2024
Response from Barsa on Apr 15, 2024
Thank you for sharing your feedback! We're glad to hear you found our rooms clean and comfortable. We apologize for the noise disruption but are pleased our staff could assist you with a room change. We'll consider adding a coffee station to enhance your experience. We hope to welcome you back soon!

4/10 Poor

Nancy

Disliked: Property conditions & facilities
The restaurant and restaurant service was good. The rest was far from good! My room on 3rd floor was accessed from the elevator via a couple of corridors of in-progress contractors' buckets, cables, carts of tools, blaring music machines, dust and general mess. The carpets were laid only in a middle strip down the centre of the corridors as walls, ceilings (and all else apparently), were being painted. Painters' tape covered fixtures, light fittings were hanging down. The workers themselves were quite pleasant and moved things out of the way to let one pass. The room itself was sparse and clean - "newly renovated", as boasted by the front desk when I pointed out that it was a travesty to charge full price for that experience and when I requested that my room be changed. (My request was of course, denied.) The view from the window was grim - grimy back alleyway and roof tops. Admittedly, the bed linen looked impeccable, and the mattress was comfortable, but, the linens and pillow did not smell fresh! The Keurig was equipped with 3 little Keurig pots of coffee and two teabags (each a different tea) but only one creamer. A nice little note stated that if one had perhaps forgotten/needed something, one could go down to the desk to request it (once the weary traveler had got over the shock of the corridors and already put their feet up? I doubt it!)
Stayed 1 night in Apr 2024
Response from Barsa on Apr 12, 2024
Thank you for sharing your feedback. We're pleased you found our restaurant service good and your room clean. However, we apologize for the inconvenience caused by ongoing renovations. Rest assured, we're in the final stages of completion and addressing the issues you mentioned. Your comments are valuable, and we're working to improve. We hope to welcome you back to experience the enhancements.

10/10 Excellent

lloyd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 6 nights in Apr 2024
Response from Barsa on Apr 11, 2024
Thank you for staying with us and taking the time to give us feedback. Your positive experience means a lot to us and we look forward to welcoming you again.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money this location cannot be beat. Quick and easy parking, check in was flawless and super fast room service. This was my third stay and I will stay again the next time I'm visiting Vancouver.
Stayed 2 nights in Apr 2024
Response from Barsa on Apr 11, 2024
Great to hear you had another wonderful stay with us! We appreciate your loyalty and look forward to welcoming you back on your next visit to Vancouver.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Barsa on Apr 9, 2024
Thanks for staying with us. We really appreciate your feedback!

10/10 Excellent

Shawn

Liked: Property conditions & facilities
Clean comfortable room great staff
Stayed 1 night in Apr 2024
Response from Barsa on Apr 7, 2024
Thank you for staying with us and we really appreciate the positive feedback!

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would gladly stay here again.
Stayed 2 nights in Mar 2024
Response from Barsa on Mar 31, 2024
Amazing! Thank you Belinda - see you next time

8/10 Good

Stacey

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Barsa on Mar 31, 2024
Thank you for staying and we really appreciate the positive feedback

10/10 Excellent

Taishina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (all staff, not just the front) were extremely friendly and helpful, rooms were very clean and spacious and comfortable. Pool was small but when there’s not many people it’s totally great to be in. I enjoyed that the room had a little balcony to go out on or a roof Terrance on that floor to be able to sit out and enjoy a morning coffee! Would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Barsa on Mar 29, 2024
Glad you enjoyed the friendly staff, clean spacious rooms, and the cozy amenities like the pool and balcony. Looking forward to having you stay with us again!

2/10 Terrible

bug

Disliked: Staff & service, property conditions & facilities
This is one of the worst places I have stayed Staff upon checking in where just standing a a computer. There was four, then I had a gentleman offer to help them put me with the staff not doing anything. Felt like I was imposing. Room was loud from people in the hall and the view was terrible. At breakfast the next day that I paid for upon booking was non-existent. I was barely looked upon and I was served my beverage within five minutes but that was it. Took 20 to get a menu, asked what I wanted immediately but then I was forgotten about. So in a 45min breakfast I was only served one coffee and a juice nothing else and no one cared. What a damn disappointment
Stayed 1 night in Mar 2024
Response from Barsa on Mar 27, 2024
We're truly sorry to hear about your disappointing experience. Rest assured, we take your feedback seriously and will address these issues to ensure improvements are made for our guests' satisfaction. Thank you for bringing these concerns to our attention.

8/10 Good

Daniel

Very nice
Stayed 3 nights in Mar 2024
Response from Barsa on Mar 17, 2024
Thank you for staying with us and giving us feedback about your experience with us.

6/10 Okay

Colin

Disliked: Property conditions & facilities
The whole area needs to be pressure washed
Stayed 1 night in Feb 2024
Response from Barsa on Feb 23, 2024
Thank you for your feedback. We appreciate your observation about the cleanliness of the area and will review it promptly. We hope to welcome you back for a better experience

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for work in the area
Stayed 2 nights in Dec 2023
Response from Barsa on Feb 22, 2024
Thank you for your feedback, Kevin! We're glad to hear our hotel was convenient for your work in the area. We appreciate your 4 out of 5 rating and look forward to welcoming you again.

6/10 Okay

Shelby

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barsa on Feb 21, 2024
Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 Excellent

Sílvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in Feb 2024
Response from Barsa on Feb 12, 2024
Thank you so much for taking the time to leave a 5-star review for your recent stay at our hotel! We're thrilled to hear that you had a wonderful experience. If you ever have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Was there for business. was in the area. the window opened this is a significant plus
Stayed 1 night in Jan 2024
Response from Barsa on Jan 29, 2024
Thank you for your review! We're glad to hear you appreciated the option to open the window during your stay. We hope to welcome you back soon!

10/10 Excellent

Linda

Travelled with partner
Great place for a great price! Perfectly located in Vancouver. Taxis are readily available quickly. Nice restaurant.
Stayed 2 nights in Jan 2024
Response from Barsa on Jan 29, 2024
Thank you for your positive feedback! Delighted to hear you enjoyed our convenient location, prompt taxi service, and the restaurant. We look forward to welcoming you back!

8/10 Good

Shaun

Stayed 1 night in Jan 2024
Response from Barsa on Mar 20, 2024
Thank you for staying with us. We really appreciate the positive feedback

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, the breakfast was good with lots of food and free for kids 12 and under. My daughter learned how to do a tumble turn in the pool!
Stayed 2 nights in Jan 2024
Response from Barsa on Jan 9, 2024
Delighted to hear you enjoyed our friendly staff, hearty breakfast, and complimentary perks for kids. Fantastic to know your daughter had a splashingly good time learning a new skill in the pool!

10/10 Excellent

Dianne, Hazelton

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the centre of downtown
Stayed 3 nights in Oct 2023
Response from Barsa on Jan 5, 2024
Thank you for choosing to stay with us and for sharing your fantastic 5-star review! We're thrilled to hear that our central downtown location met your expectations. Your positive feedback is truly appreciated, and we can't wait to have the pleasure of welcoming you back for another exceptional stay.

10/10 Excellent

Despina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Barsa on Feb 12, 2024
Thank you so much for taking the time to leave a 5-star review for your recent stay at our hotel! We're thrilled to hear that you had a wonderful experience. If you ever have any specific feedback or suggestions, feel free to share them with us. We look forward to welcoming you back for another fantastic stay in the future!

6/10 Okay

James

Stayed 3 nights in Sep 2023
Response from Barsa on Dec 25, 2023
Thank you for your feedback. We appreciate your input and hope to exceed your expectations in the future.

8/10 Good

Dania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located decently close to the downtown area making it not a long walk to where we needed to go. The property itself is super clean and the beds were very cozy.
Stayed 5 nights in Dec 2023
Response from Barsa on Dec 25, 2023
Thank you for your positive feedback! We're delighted to hear you enjoyed our convenient location, cleanliness, and cozy beds. We appreciate your review!

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you for taking the time to share your feedback. We appreciate your input and would love to learn more about your stay. If there are specific areas where we can improve, please feel free to reach out. We value your perspective and hope to welcome you back for an even better experience in the future.

10/10 Excellent

Paula

Stayed 3 nights in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Alighah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room for the space, and my family enjoyed it
Stayed 1 night in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

4/10 Poor

Cyrille

Stayed 1 night in Dec 2023
Response from Barsa on Jan 2, 2024
Thank you for your feedback. We apologize for any inconvenience. To assist you better, please provide more details about your experience. We appreciate your input and hope to welcome you back for a better experience.

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! All the staff were great to interact with. The kids really enjoyed the pool.
Stayed 1 night in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you for your kind words! We're delighted you had an excellent experience with our customer service and that the kids enjoyed the pool. We hope to welcome you back soon.

10/10 Excellent

Flynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nah Tis good
Stayed 3 nights in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked there due to having a spa option at a reasonably priced hotel, they ALL outperformed our expectations, from the minute we got in the door to check in staff we friendly and helpful and we felt really good arriving, it go betterbas our stay went on, everything perfect, we found this due to the spa option and now we will definitely be returning because of it, so well done by all employees in every part of the hotel could not have been better, very comfortable and warm room and fantastic updated bathrooms - great job by all !!
Stayed 2 nights in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you for your wonderful feedback! We're thrilled to hear that your experience exceeded expectations, from check-in to the spa and beyond. We look forward to welcoming you back soon.

8/10 Good

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Barsa on Dec 18, 2023
Thank you so much for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Katrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice a homy
Stayed 1 night in Nov 2023
Response from Barsa on Dec 18, 2023
Thank you for your kind words! We're delighted to hear that you found our hotel nice and homely. We appreciate your positive feedback.

2/10 Terrible

Angela

Stayed 3 nights in Nov 2023
Response from Barsa on Dec 25, 2023
We're sorry to hear about your experience. Your feedback is valuable to us, and we apologize for any inconvenience you may have encountered. Please feel free to share more details or contact our team directly so we can address and improve upon your concerns. We appreciate your input.

8/10 Good

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to parking. Nice hotel friendly staff
Stayed 1 night in Nov 2023
Response from Barsa on Nov 27, 2023
Thank you for staying and letting us know your experience with us!

6/10 Okay

Gloria

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Close to hospitals
Stayed 1 night in Nov 2023
Response from Barsa on Nov 23, 2023
Thank you for staying and letting us know your experience with us.

6/10 Okay

Erica

Travelled with family, Travelled with family and small children
Housekeeping staff were always wonderful and welcoming. But I didn’t have a good check in experience. My family was flying in while I was driving and they were going to arrive before me. My family wouldn’t be able to receive room key cards without me, despite my credit card being charged (twice!) already. When I arrived, they asked me to list guests for “security reasons.” Maybe this is usual practice but I’ve never experienced this before. Our family travels a lot for work and sports- this experience left me feeling very distrusted and unwelcome.
Stayed 4 nights in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.

8/10 Good

Johanne

Stayed 4 nights in Nov 2023
Response from Barsa on Nov 23, 2023
Thank you for staying and letting us know your experience with us.

4/10 Poor

Ji sun

Liked: Cleanliness
Disliked: Property conditions & facilities
a lots of noisy
Stayed 8 nights in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.

8/10 Good

Rachel Hoi-Yan

Stayed 5 nights in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.

8/10 Good

Po Chan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, you can take sky train (Canada Line) from YVR airport to Yaletown-Roundhouse Station and it will take 10mins to hotel. Also, you can got to Granville Station (Expo line) to other districts. You can take bus to travel around the city as well. Hotel room is spacious and clean. But the facility is a bit old. There are gym room and swimming pool (both open for 24 hours). Overall is very good.
Stayed 6 nights in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were kind and helpful, especially Shaf. We had free breakfast included in our stay. The servings were large and the food was tasty. Our room was fairly large and even had a balcony. The best part is the convenience - steps to Yaletown, lots of cool coffee shops, and easy access to the Sky Train. I would definitely stay here again.
Stayed 5 nights in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.

6/10 Okay

Shyanne

Travelled with family and small children
Liked: Cleanliness, amenities
.
Stayed 1 night in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.

4/10 Poor

Brad

Disliked: Property conditions & facilities
Elevators were too small for wheelchair
Stayed 1 night in Nov 2023
Response from Barsa on Nov 21, 2023
Thank you for staying with us and letting us know about your experience.