Exterior

Reviews of Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1019 reviews" "
Rating 8 - Good. 250 out of 1019 reviews" "
Rating 6 - Okay. 52 out of 1019 reviews" "
Rating 4 - Poor. 17 out of 1019 reviews" "
Rating 2 - Terrible. 36 out of 1019 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne

Travelled with family, Travelled with family and small children
Customer service was great! Location was also prime! Really loved that we could just go to the mall If we had a long day and didn’t want to trek anywhere with our two kids
Stayed 4 nights in Mar 2024

10/10 Excellent

Yuanyuan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Mar 2024

4/10 Poor

Jason

Disliked: Amenities, property conditions & facilities
Never a mention of the train that went by the window every 5 minutes all hours of the day.
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica, Lake Country

Liked: Cleanliness, property conditions & facilities
Staff is great, but at the desk it’s super super slow, something is always up with the computers,
Stayed 1 night in Mar 2024
Response from Scott J on Mar 26, 2024
Dear Jessica,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Jessica.Scott JGeneral Manager

10/10 Excellent

Douglas, Nanaimo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is great, rooms are clean, only issue was the the room heater. Would not shut off in auto no matter what, had to shut it off completely to get sleep
Stayed 1 night in Mar 2024
Response from Scott J on Mar 26, 2024
Dear Douglas, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Douglas.Scott JGeneral Manager

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott J on Mar 26, 2024
Dear Yang, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Yang.Scott JGeneral Manager

10/10 Excellent

mhila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and nice people.the breakfast was excellent,they provided baggy for take outs.everthing is very clean.extended our stay for 2 hrs free
Stayed 2 nights in Mar 2024
Response from Scott J on Mar 26, 2024
Dear Mhila,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Mhila.Scott JGeneral Manager

10/10 Excellent

Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money. Room was very clean and updated. Only issue is that it’s a tad noisy with the sky train going by regularly. That said, we’d stay here again.
Stayed 1 night in Mar 2024
Response from Scott J on Mar 19, 2024
Dear Helena, We are very thankful for your excellent review and ratings for us. We are pleased that you like the newly renovated rooms. I agree with you, the rooms felt clean, new, and updated. Our location and the convenience to Sky Train is great. We are all looking forward to welcoming you again soon. Thank you for staying with us.Kind regards, Scott J General Manager

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Scott J on Mar 19, 2024
Dear Tim, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Tim.Scott JGeneral Manager

10/10 Excellent

Romarlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always stay in this Hotel every time i’m going back to Vancouver.
Stayed 3 nights in Mar 2024
Response from Scott J on Mar 17, 2024
Dear Romarlyn, Thank you for your comment on your last stay. Great to hear that you enjoy the service provided every time you stay with us, and that keeps you coming back.We look forward to your next visit Romarlyn.Scott JGeneral Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Scott J on Mar 17, 2024
Dear Jane,Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Jane.Scott JGeneral Manager

10/10 Excellent

Andrey, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, highly recommend!
Stayed 4 nights in Mar 2024
Response from Scott J on Mar 11, 2024
Dear Andrey, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Andrey.Scott JGeneral Manager

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay especially if you are using transit. Friendly staff, easy check in / check out. Only downside is it's in a high traffic area, so expect road noise.
Stayed 2 nights in Feb 2024
Response from Scott J on Mar 2, 2024
Dear Victor, Thank you for your comment on your last stay. Great to hear that you liked our staff and you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Victor.Scott JGeneral Manager

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Scott J on Mar 1, 2024
Dear Yun, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Yun.Scott JGeneral Manager

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Front desk personnel is nice and friendly.
Stayed 1 night in Feb 2024
Response from Scott J on Feb 29, 2024
Dear Joseph,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Joseph.Scott JGeneral Manager

10/10 Excellent

Sheryl

Stayed 1 night in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Sheryl, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Julia

Fine
Stayed 1 night in Feb 2024
Response from Scott J on Feb 26, 2024
Dear Julia, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Julia.Scott JGeneral Manager

10/10 Excellent

Tammi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would just like to give a 5 star to Julie the front desk lady. She went above and beyond for us to check in early.
Stayed 1 night in Feb 2024
Response from Scott J on Feb 26, 2024
Dear Tammi,We really appreciate the time dedicated by and thank you for all the feedback and comments on your last stay.Great to hear that you found our staff friendly and helpful and now we know that we are not the only ones who loves Julie. She is so nice, right? We are glad to hear that we could make such as good experience for you and you enjoy your stay as a result.We look forward to your next visit Tammi.Scott JGeneral Manager

10/10 Excellent

Chantel L.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Scott J on Mar 1, 2024
Dear Chantel L., Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Adem

Stayed 2 nights in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Adem, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Kristofer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Room was fine, on the side of the building with the SkyTrain, so there was some noise (not too bad). Amenities were standard, nothing bad, nothing outstanding. Breakfast provided was good. I would stay again.
Stayed 1 night in Feb 2024
Response from Scott J on Feb 22, 2024
Dear Kristofer,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Kristofer.Scott JGeneral Manager

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Easy shopping access.
Stayed 1 night in Feb 2024
Response from Scott J on Feb 22, 2024
Dear Tom, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Tom.Scott JGeneral Manager

10/10 Excellent

Krystopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good, clean.
Stayed 1 night in Feb 2024
Response from Scott J on Feb 22, 2024
Dear Krystopher, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Krystopher.Scott JGeneral Manager

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Scott J on Feb 21, 2024
Dear Vivian, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Vivian.Scott JGeneral Manager

10/10 Excellent

Sonja

Stayed 3 nights in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Sonja, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Adrian

Stayed 1 night in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Adrian, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Scott J on Feb 7, 2024
Dear Ken, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Ken.Scott JGeneral Manager

10/10 Excellent

jean

Stayed 1 night in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Jean, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and very secure
Stayed 2 nights in Jan 2024
Response from Scott J on Feb 5, 2024
Dear Amanda, Thank you for your comment on your last stay. Great to hear that you liked our cleaning standards, and you enjoyed your stay very much.We look forward to your next visit Amanda.Scott JGeneral Manager

8/10 Good

Dorothy

I see some new restaurants. I like it and good food. It was best area to close the mall.
Stayed 2 nights in Jan 2024
Response from Scott J on Jan 30, 2024
Dear Dorothy, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Dorothy.Scott JGeneral Manager

6/10 Okay

Kasandra

Stayed 1 night in Jan 2024
Response from Scott J on Mar 26, 2024
Dear Kasandra, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Dorothy

I like to shopping and eat the restaurant near. Good view!
Stayed 1 night in Jan 2024
Response from Scott J on Jan 30, 2024
Dear Dorothy, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Dorothy.Scott JGeneral Manager

8/10 Good

Marke

Stayed 6 nights in Jan 2024
Response from Scott J on Mar 26, 2024
Dear Marke, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott J on Jan 23, 2024
Dear Tanya,Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Tanya.Scott JGeneral Manager

10/10 Excellent

AMIR REZA, KIRKLAND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Scott J on Jan 22, 2024
Dear Amir Reza, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Amir Reza.Scott JGeneral Manager

10/10 Excellent

Launa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean and the bed was comfortable!
Stayed 6 nights in Jan 2024
Response from Scott J on Jan 22, 2024
Dear Launa, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

10/10 Excellent

Trevor & Cait

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always love staying at a Holiday Inn, the beds are always super comfy, the amenities are just what I need and it’s super convenient. This property is located in a super convenient location for my trip and I appreciate how easy it is to walk out the door to grab something to eat or go shopping
Stayed 1 night in Jan 2024
Response from Scott J on Jan 23, 2024
Dear Trevor & Cait,Thank you for all the feedback and comments on your recent stay.Great to hear that you were able to get around easily and, you enjoyed your stay very much.We look forward to your next visit Trevor & Cait.Scott J General Manager

8/10 Good

Patrick

Stayed 1 night in Jan 2024
Response from Scott J on Jan 22, 2024
Dear Patrick, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Patrick.Scott JGeneral Manager

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind, I arrived for check in late in the night and got my room no problems. I didnt have many questions but the ones i did have were answered with care
Stayed 1 night in Jan 2024
Response from Scott J on Jan 15, 2024
Dear Mackenzie,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Mackenzie.Scott JGeneral Manager

10/10 Excellent

Natasza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location and the staff. It's a busy area so it can get loud but we don't mind.
Stayed 1 night in Jan 2024
Response from Scott J on Jan 15, 2024
Dear Natasza, Thank you for your comment on your last stay. Great to hear that you found our staff friendly and helpful and you enjoyed your stay very much.We look forward to your next visit Natasza.Scott JGeneral Manager

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So absolutely sparkling clean! The breakfast area was spotless. Staff was always so friendly and helpful My son with autism enjoyed his view of the skytrain platform! Connected to Metrotown mall. Easy to get on the skytrain to catch our via train ride downtown! Absolutely recommend
Stayed 1 night in Jan 2024
Response from Scott J on Jan 16, 2024
Dear Charlene,Thank you for all the feedback and comments on your recent stay.Great to hear that you liked our cleaning standards and glad to hear your son enjoyed the stay so much too. You get around easily, you found our staff friendly and helpful and you enjoyed your stay very much.We look forward to your next visit Charlene.Scott J General Manager

8/10 Good

Amelita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location of this hotel is very convenient for us. i love the shopping mall and lots of option to eat. staff are very friendly and room is very clean.
Stayed 2 nights in Jan 2024
Response from Scott J on Jan 10, 2024
Dear Amelita, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Amelita.Scott JGeneral Manager

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very convenient, mall,pharmacy,restaurants all within walking distance.
Stayed 2 nights in Jan 2024
Response from Scott J on Jan 9, 2024
Dear Anand, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, with so many things to do around, we really like the location as well.We look forward to your next visit Anand.Scott JGeneral Manager

8/10 Good

Stella, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking situation needs more instruction for late check-in customers. The gate was closed without much info on what to do at any document or website.
Stayed 1 night in Jan 2024
Response from Scott J on Jan 10, 2024
Dear Stella, Thank you for taking the time to rate us for your recent stay and the feedback provided. We look forward to your next visit Stella.Scott JGeneral Manager

8/10 Good

joel

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Scott J on Jan 11, 2024
Dear Joel, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Joel.Scott JGeneral Manager

10/10 Excellent

YOLANDA LOPEZ, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 12 nights in Dec 2023
Response from Scott J on Jan 8, 2024
Dear Yolanda Lopez, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager

8/10 Good

James, Kent

Stayed 2 nights in Dec 2023
Response from Scott J on Jan 8, 2024
Dear James, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit James.Scott JGeneral Manager

10/10 Excellent

Viral

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Scott J on Feb 12, 2024
Dear Viral, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Viral.Scott JGeneral Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service was good. Room was clean, bed comfortable. Would have been nice to have some music channels on the TV and could hear people in the adjacent room.
Stayed 1 night in Dec 2023
Response from Scott J on Jan 1, 2024
Dear Michelle,Thank you for all the feedback and comments on your recent stay.Great to hear that you like the food, service, cleaning, and the bed you enjoyed your stay very much.We look forward to your next visit Michelle.Scott J General Manager

8/10 Good

Jay

Liked: Staff & service, property conditions & facilities, room comfort
Good room with caveats
Rooms have no in-room safe to store valuables. There could be better noise insulation in the rooms on the Skytrain side. Earplugs were provided. If you are sensitive to noise. Ask for the other side of the hotel. Breakfast is one of the best for this kind of hotel.
Stayed 2 nights in Dec 2023
Response from Scott J on Dec 29, 2023
Dear Jay, Thank you for taking the time to leave your feedback and comments on your last stay, we value our guest options and we are always working on improving the overall service provided by our property. I am glad to inform that we are in the process of installing safes in each room, before this service was provided at the front desk but we believe that this addition will have a great impact on you, our guest. Great to hear that you enjoyed our breakfast options.We look forward to your next visit Jay.Scott JGeneral Manager