All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 664 out of 1019 reviews" "
10 - Excellent
664
Rating 8 - Good. 250 out of 1019 reviews" "
8 - Good
250
Rating 6 - Okay. 52 out of 1019 reviews" "
6 - Okay
52
Rating 4 - Poor. 17 out of 1019 reviews" "
4 - Poor
17
Rating 2 - Terrible. 36 out of 1019 reviews" "
2 - Terrible
36
9.2/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Leanne
Travelled with family, Travelled with family and small children
Mar 28, 2024
Customer service was great! Location was also prime! Really loved that we could just go to the mall
If we had a long day and didn’t want to trek anywhere with our two kids
Staff is great, but at the desk it’s super super slow, something is always up with the computers,
Jessica
Stayed 1 night in Mar 2024
Response from Scott J on Mar 26, 2024
Dear Jessica,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Jessica.Scott JGeneral Manager
Location is great, rooms are clean, only issue was the the room heater. Would not shut off in auto no matter what, had to shut it off completely to get sleep
Douglas
Stayed 1 night in Mar 2024
Response from Scott J on Mar 26, 2024
Dear Douglas, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Douglas.Scott JGeneral Manager
Dear Yang, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Yang.Scott JGeneral Manager
The staff were very polite and nice people.the breakfast was excellent,they provided baggy for take outs.everthing is very clean.extended our stay for 2 hrs free
mhila
Stayed 2 nights in Mar 2024
Response from Scott J on Mar 26, 2024
Dear Mhila,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Mhila.Scott JGeneral Manager
Very good value for money. Room was very clean and updated. Only issue is that it’s a tad noisy with the sky train going by regularly. That said, we’d stay here again.
Helena
Stayed 1 night in Mar 2024
Response from Scott J on Mar 19, 2024
Dear Helena, We are very thankful for your excellent review and ratings for us. We are pleased that you like the newly renovated rooms. I agree with you, the rooms felt clean, new, and updated. Our location and the convenience to Sky Train is great. We are all looking forward to welcoming you again soon. Thank you for staying with us.Kind regards, Scott J General Manager
Dear Tim, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Tim.Scott JGeneral Manager
i always stay in this Hotel every time i’m going back to Vancouver.
Romarlyn
Stayed 3 nights in Mar 2024
Response from Scott J on Mar 17, 2024
Dear Romarlyn, Thank you for your comment on your last stay. Great to hear that you enjoy the service provided every time you stay with us, and that keeps you coming back.We look forward to your next visit Romarlyn.Scott JGeneral Manager
Dear Jane,Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Jane.Scott JGeneral Manager
Dear Andrey, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Andrey.Scott JGeneral Manager
Great place to stay especially if you are using transit. Friendly staff, easy check in / check out. Only downside is it's in a high traffic area, so expect road noise.
Victor
Stayed 2 nights in Feb 2024
Response from Scott J on Mar 2, 2024
Dear Victor, Thank you for your comment on your last stay. Great to hear that you liked our staff and you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Victor.Scott JGeneral Manager
Dear Yun, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Yun.Scott JGeneral Manager
Dear Joseph,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Joseph.Scott JGeneral Manager
10/10 Excellent
Sheryl
Feb 26, 2024
Sheryl
Stayed 1 night in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Sheryl, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
8/10 Good
Julia
Feb 25, 2024
Fine
Julia
Stayed 1 night in Feb 2024
Response from Scott J on Feb 26, 2024
Dear Julia, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Julia.Scott JGeneral Manager
I would just like to give a 5 star to Julie the front desk lady. She went above and beyond for us to check in early.
Tammi
Stayed 1 night in Feb 2024
Response from Scott J on Feb 26, 2024
Dear Tammi,We really appreciate the time dedicated by and thank you for all the feedback and comments on your last stay.Great to hear that you found our staff friendly and helpful and now we know that we are not the only ones who loves Julie. She is so nice, right? We are glad to hear that we could make such as good experience for you and you enjoy your stay as a result.We look forward to your next visit Tammi.Scott JGeneral Manager
Dear Chantel L., Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
8/10 Good
Adem
Feb 25, 2024
Adem
Stayed 2 nights in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Adem, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
Staff were very friendly and helpful. Room was fine, on the side of the building with the SkyTrain, so there was some noise (not too bad). Amenities were standard, nothing bad, nothing outstanding. Breakfast provided was good. I would stay again.
Kristofer
Stayed 1 night in Feb 2024
Response from Scott J on Feb 22, 2024
Dear Kristofer,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Kristofer.Scott JGeneral Manager
Dear Tom, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Tom.Scott JGeneral Manager
Dear Krystopher, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Krystopher.Scott JGeneral Manager
Dear Vivian, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Vivian.Scott JGeneral Manager
10/10 Excellent
Sonja
Feb 18, 2024
Sonja
Stayed 3 nights in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Sonja, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
8/10 Good
Adrian
Feb 12, 2024
Adrian
Stayed 1 night in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Adrian, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
Dear Ken, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Ken.Scott JGeneral Manager
10/10 Excellent
jean
Feb 5, 2024
jean
Stayed 1 night in Feb 2024
Response from Scott J on Mar 26, 2024
Dear Jean, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
Dear Amanda, Thank you for your comment on your last stay. Great to hear that you liked our cleaning standards, and you enjoyed your stay very much.We look forward to your next visit Amanda.Scott JGeneral Manager
8/10 Good
Dorothy
Jan 29, 2024
I see some new restaurants. I like it and good food. It was best area to close the mall.
Dorothy
Stayed 2 nights in Jan 2024
Response from Scott J on Jan 30, 2024
Dear Dorothy, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Dorothy.Scott JGeneral Manager
6/10 Okay
Kasandra
Jan 29, 2024
Kasandra
Stayed 1 night in Jan 2024
Response from Scott J on Mar 26, 2024
Dear Kasandra, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
8/10 Good
Dorothy
Jan 26, 2024
I like to shopping and eat the restaurant near. Good view!
Dorothy
Stayed 1 night in Jan 2024
Response from Scott J on Jan 30, 2024
Dear Dorothy, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Dorothy.Scott JGeneral Manager
8/10 Good
Marke
Jan 26, 2024
Marke
Stayed 6 nights in Jan 2024
Response from Scott J on Mar 26, 2024
Dear Marke, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
Dear Tanya,Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Tanya.Scott JGeneral Manager
Dear Amir Reza, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Amir Reza.Scott JGeneral Manager
Our room was very clean and the bed was comfortable!
Launa
Stayed 6 nights in Jan 2024
Response from Scott J on Jan 22, 2024
Dear Launa, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
I always love staying at a Holiday Inn, the beds are always super comfy, the amenities are just what I need and it’s super convenient. This property is located in a super convenient location for my trip and I appreciate how easy it is to walk out the door to grab something to eat or go shopping
Trevor & Cait
Stayed 1 night in Jan 2024
Response from Scott J on Jan 23, 2024
Dear Trevor & Cait,Thank you for all the feedback and comments on your recent stay.Great to hear that you were able to get around easily and, you enjoyed your stay very much.We look forward to your next visit Trevor & Cait.Scott J General Manager
8/10 Good
Patrick
Jan 18, 2024
Patrick
Stayed 1 night in Jan 2024
Response from Scott J on Jan 22, 2024
Dear Patrick, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Patrick.Scott JGeneral Manager
Staff was very kind, I arrived for check in late in the night and got my room no problems. I didnt have many questions but the ones i did have were answered with care
Mackenzie
Stayed 1 night in Jan 2024
Response from Scott J on Jan 15, 2024
Dear Mackenzie,Thank you for choosing us, we appreciate your positive feedback about our staff, we are always trying to do our best to deliver a good experience for you, and also glad to hear that you enjoyed your stay with us due to it!We hope your next stay is just around the corner, looking forward to welcoming you back soon Mackenzie.Scott JGeneral Manager
I love the location and the staff. It's a busy area so it can get loud but we don't mind.
Natasza
Stayed 1 night in Jan 2024
Response from Scott J on Jan 15, 2024
Dear Natasza, Thank you for your comment on your last stay. Great to hear that you found our staff friendly and helpful and you enjoyed your stay very much.We look forward to your next visit Natasza.Scott JGeneral Manager
So absolutely sparkling clean! The breakfast area was spotless.
Staff was always so friendly and helpful
My son with autism enjoyed his view of the skytrain platform! Connected to
Metrotown mall. Easy to get on the skytrain to catch our via train ride downtown! Absolutely recommend
Charlene
Stayed 1 night in Jan 2024
Response from Scott J on Jan 16, 2024
Dear Charlene,Thank you for all the feedback and comments on your recent stay.Great to hear that you liked our cleaning standards and glad to hear your son enjoyed the stay so much too. You get around easily, you found our staff friendly and helpful and you enjoyed your stay very much.We look forward to your next visit Charlene.Scott J General Manager
the location of this hotel is very convenient for us. i love the shopping mall and lots of option to eat.
staff are very friendly and room is very clean.
Amelita
Stayed 2 nights in Jan 2024
Response from Scott J on Jan 10, 2024
Dear Amelita, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, we really like the location as well.We look forward to your next visit Amelita.Scott JGeneral Manager
Great location, very convenient, mall,pharmacy,restaurants all within walking distance.
Anand
Stayed 2 nights in Jan 2024
Response from Scott J on Jan 9, 2024
Dear Anand, Thank you for your comment on your last stay. Great to hear that you enjoyed your stay very much, with so many things to do around, we really like the location as well.We look forward to your next visit Anand.Scott JGeneral Manager
Parking situation needs more instruction for late check-in customers. The gate was closed without much info on what to do at any document or website.
Stella
Stayed 1 night in Jan 2024
Response from Scott J on Jan 10, 2024
Dear Stella, Thank you for taking the time to rate us for your recent stay and the feedback provided. We look forward to your next visit Stella.Scott JGeneral Manager
8/10 Good
joel
Travelled with family
Jan 6, 2024
Liked: Amenities
joel
Stayed 1 night in Jan 2024
Response from Scott J on Jan 11, 2024
Dear Joel, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Joel.Scott JGeneral Manager
Dear Yolanda Lopez, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit.Scott JGeneral Manager
8/10 Good
James, Kent
Jan 1, 2024
James
Stayed 2 nights in Dec 2023
Response from Scott J on Jan 8, 2024
Dear James, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit James.Scott JGeneral Manager
Dear Viral, Thank you for taking the time to rate us your recent stay. Great to hear that you enjoyed your stay very much.We look forward to your next visit Viral.Scott JGeneral Manager
The food and service was good. Room was clean, bed comfortable. Would have been nice to have some music channels on the TV and could hear people in the adjacent room.
Michelle
Stayed 1 night in Dec 2023
Response from Scott J on Jan 1, 2024
Dear Michelle,Thank you for all the feedback and comments on your recent stay.Great to hear that you like the food, service, cleaning, and the bed you enjoyed your stay very much.We look forward to your next visit Michelle.Scott J General Manager
Rooms have no in-room safe to store valuables. There could be better noise insulation in the rooms on the Skytrain side. Earplugs were provided. If you are sensitive to noise. Ask for the other side of the hotel. Breakfast is one of the best for this kind of hotel.
Jay
Stayed 2 nights in Dec 2023
Response from Scott J on Dec 29, 2023
Dear Jay, Thank you for taking the time to leave your feedback and comments on your last stay, we value our guest options and we are always working on improving the overall service provided by our property. I am glad to inform that we are in the process of installing safes in each room, before this service was provided at the front desk but we believe that this addition will have a great impact on you, our guest. Great to hear that you enjoyed our breakfast options.We look forward to your next visit Jay.Scott JGeneral Manager