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Element Vancouver Metrotown, a Marriott Hotel

Photo gallery for Element Vancouver Metrotown, a Marriott Hotel

Premium bedding, in-room safe, desk, iron/ironing board
Indoor pool
Indoor pool
Indoor pool
Suite, 1 Bedroom, Non Smoking, Balcony | Premium bedding, in-room safe, desk, iron/ironing board

Overview of Element Vancouver Metrotown, a Marriott Hotel

Element Vancouver Metrotown, a Marriott Hotel

3.5 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Air conditioning
  • Restaurant
Map
5988 Willingdon Avenue, Burnaby, BC, V5H 2A7

Explore the area

  • Popular LocationCrystal Mall1 min walk
  • Popular LocationMetropolis at Metrotown6 min walk
  • Popular LocationSwangard Stadium16 min walk
  • AirportVancouver, BC (YVR-Vancouver Intl.)42 min drive

Room options

About this area

Burnaby

Near a metro station, Element Vancouver Metrotown, a Marriott Hotel is in Metrotown, a neighborhood in Burnaby with good shopping. Burnaby Village Museum and Hotel Europe are local landmarks, and the area's natural beauty can be seen at Stanley Park and Burnaby Lake Park. Looking to enjoy an event or a game while in town? See what's happening at Canlan Ice Sports Burnaby 8 Rinks or Pacific Coliseum.

What's nearby

  • Crystal Mall - 1 min walk
  • Metropolis at Metrotown - 6 min walk
  • Swangard Stadium - 16 min walk
  • Deer Lake - 3 min drive
  • Burnaby Hospital - 4 min drive

Getting around

  • Metrotown Station - 8 min walk
  • Vancouver Rocky Mountaineer Station - 12 min drive
  • Vancouver Intl. Airport (YVR) - 41 min drive

Restaurants

  • Hon Sushi - 2 min walk
  • Isami Sushi - 2 min walk
  • Earls - 2 min walk
  • Ha Cafe - 3 min walk
  • Fish On Rice - 3 min walk

About this property

Element Vancouver Metrotown, a Marriott Hotel

3.5-star eco-friendly hotel located in Metrotown
Consider a stay at Element Vancouver Metrotown, a Marriott Hotel and take advantage of free to-go breakfast, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or the steam room. The onsite restaurant, Trattoria Burnaby, features Italian cuisine and brunch. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
You'll also find perks like:
  • An indoor pool
  • Free bicycle rentals, self parking (surcharge), and an electric car charging station
  • A TV in the lobby, a water dispenser, and coffee/tea in the lobby
  • A front desk safe, multilingual staff, and a computer station
  • Guest reviews speak highly of the family-friendly amenities
Room features
All 169 rooms have comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches like free WiFi and air conditioning.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, kitchenettes, and mini fridges

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (CAD 20 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Free on-the-go breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)

Restaurants on site

  • Trattoria Burnaby

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe
  • Grocery/convenience store
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Free grocery shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space (4373 square feet)
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Up to 50 lbs per pet
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 20 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Element Vancouver Metrotown Hotel Burnaby
Element Vancouver Metrotown Hotel
Element Vancouver Metrotown Burnaby
Element Vancouver Metrotown
Element Vancouver Metrotown
Element Vancouver Metrotown a Marriott Hotel
Element Vancouver Metrotown, a Marriott Hotel Hotel
Element Vancouver Metrotown, a Marriott Hotel Burnaby
Element Vancouver Metrotown, a Marriott Hotel Hotel Burnaby

Frequently asked questions

Does Element Vancouver Metrotown, a Marriott Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Element Vancouver Metrotown, a Marriott Hotel?

As of Feb 4, 2023, prices found for a 1-night stay for 2 adults at Element Vancouver Metrotown, a Marriott Hotel on Feb 10, 2023 start from CA $207.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Element Vancouver Metrotown, a Marriott Hotel pet-friendly?

Yes, this property allows pets with a maximum weight of up to 50 lbs per pet.

How much is parking at Element Vancouver Metrotown, a Marriott Hotel?

Self parking is available for CAD 20 per night.

What time is check-in at Element Vancouver Metrotown, a Marriott Hotel?

Check-in is from 3:00 PM - midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Element Vancouver Metrotown, a Marriott Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Element Vancouver Metrotown, a Marriott Hotel located?

Located in Metrotown, this eco-friendly hotel is within a 10-minute walk of Crystal Mall and Metropolis at Metrotown. British Columbia Institute of Technology and Burnaby Hospital are also within 2 mi (3 km). Metrotown Station is 8 minutes by foot and Patterson Station is 10 minutes.

Can I cancel my reservation for free at Element Vancouver Metrotown, a Marriott Hotel and receive a full refund?

Yes, Element Vancouver Metrotown, a Marriott Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Element Vancouver Metrotown, a Marriott Hotel cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 690 out of 1022 reviews" "
" "10 - Excellent 68%
Rating 8 - Good. 261 out of 1022 reviews" "
" "8 - Good 26%
Rating 6 - Okay. 41 out of 1022 reviews" "
" "6 - Okay 4%
Rating 4 - Poor. 12 out of 1022 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 18 out of 1022 reviews" "
" "2 - Terrible 2%

9.4/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

9.3/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is smaller than picture appeared. My one bedroom suite with balcony has no door and can barely fit 2 cribs in the living room area after I moved the coffee table out.
Stayed 5 nights in Jan 2023

10/10 Excellent

Lori

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got take out from the Italian restaurant on site and our room was equipped with dishes and wine glasses. The bathroom is modern and clean.

10/10 Excellent

Tore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, easily acassable.
Stayed 1 night in Jan 2023

10/10 Excellent

Siuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the view of the city. The thing I don't like is: location of the door of the bath. It is facing the head when I am on the bed.

10/10 Excellent

Tore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, plenty of shopping in neighborhood.

2/10 Terrible

Alisha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay at this hotel was extremely upsetting. The bed sheets had hair all over them causing my boyfriend to have skin irritation which led to an early check out. We did not receive a refund for our stay either which we spent $600 for a disgusting hotel to sleep in. Not only were the sheets dirty but they expected us to change them since there were no housekeepers available. The hotel is not cooperating with Expedia to issue my refund and that is far from what I expected. Not only are they in the wrong but they are doing nothing to make up for where they were wrong. The staff was very rude as well the lady at the front desk was even sleeping when I went to talk to her. Overall my stay was horrible and I wouldn’t recommend this hotel to anyone to stay at.

10/10 Excellent

Mike

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and a very respectful staff. Thank you

8/10 Good

Maura

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, cleanliness is good but deep clean more (mold in bathroom) visible. More quiet should be in housekeeping section. Sometimes we heard Their noises inside the rooms like pushing carts, talking each co oach otjers and opening of theirs doors ithi k. oppening and clos

10/10 Excellent

Vincent, Chilliwack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the look of the lobby and lounge. Great breakfast options. Thanks I would stay there again.

4/10 Poor

Richard, OneHundredEight MileRanch

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
We were not at all impressed with this property. I will say the check in was lovely, staff were great at the front desk. From there, the room was nicely updated however the floor was filthy and room was extremely cold. We had the heat turned up to 27degrees C and it was still cold including the freezing cold floor. We could not walk in the room bare footed for both the cleanliness and the cold. Would not recommend this hotel