2/10 Terrible
Jessica
Travelled with family, Travelled with family and small children
May 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this location specifically because it had an indoor pool for my son, and because it was close to many different activities for us other than some family we could go visit. Choosing to hit the pool for my kiddo instead of seeing family for the night of our arrival....at check in we were incredibly disappointed to find out that the pool was closed, and has been closed for many months due to permit issues and maintenece. Front staff said it states this online, but no wjere online is it stated, therefore it is false advertising and the price should lessen as the pool that should be included was not included. I asked for a small discount and she said she could not. Obviously, untrue. Of course like many hotels no smoking in the room, etc....when entering our room, the room smelled like smoke and musty storage, maybe moldy some would say. Also the room looked a lot more beat up than the pictures had advertised online. Our keys wouldnt work to enter the room on multiple occasions and had to keep being remagnitized. After looking a little closer its obvious that there are guests who live there, its next to a galf way house, and many homeless living behind the parking lot. It was a cheap stay, which is what my family could afford. Although, I did think we were getting a little bit better quality for its location, and photos that were advertised on expedia. And of course expedia wont usually refund or discount for their false advertising either.
Jessica
Stayed 1 night in May 2024